Trusted Agent profile · Birmingham
★★★★★
516 reviews across 3 platforms
37-39 Ludgate Hill, Birmingham, B3 1EH
James Laurence Sales and Lettings's office in Birmingham, at 37-39 Ludgate Hill, is rated 4.4 out of 5 across 516 reviews on three platforms, including 445 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
1/5
GoogleWould not recommend. After moving into an apartment let by James Laurence Lettings and Sales, it has been confusion after confusion. Always us tenants calling them, as they rarely never got back to us and forgot to solve our issues. They are not really doing their work...
5/5
GoogleCan confirm James Laurence provides a reliable service. Recommended
Thanks for the feedback Teddy
5/5
GoogleWe urgently needed a short term let, the team and Kelly in particular were very diligent and helpful. Response times and questions where met quickly. Overall a v good experience.PositiveResponsiveness
5/5
GoogleReally good service particularly from Mattias Tench who conducted my viewings and sorted the paperwork. I’ve been able to communicate quickly and easily with the agency over the course of my tenancy in a lovely flat in central Birmingham.
5/5
GoogleCharlie and the two Melissa's have been so responsive in getting back to all my questions. Nothing is too much trouble and I'm so impressed with their professionalism and customer service.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleThanks to a strong knowledge of the local market we were able to achieve our asking price after only a few days. We are extremely happy with the service.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHighly recommend James Laurence. Brilliant service overall. Melissa helped find me an apartment and had my tenancy set up and moved up within a couple of weeks. Really friendly and helpful, thanks!
5/5
GooglePositive feedback on Sarah Hall & Henry Crane Both have been really professional, they have taken time out to understand our needs and provide us with good tenants, all of whom have been pre checked. I am confident in recommending them.
5/5
GoogleVery happy with the service provided by James Laurence. Having met Reece on many occasions, he has always been very professional in his approach whether you are buying or selling.
5/5
GoogleJames Laurence manage our Birmingham property while we live abroad. They do a great job finding and managing tenants and have proactively helped to manage issues with services, maintenance and service companies. They're great.
5/5
GoogleGreat Service First Class
great to hear, thank you
5/5
GoogleUsed James Lawrence to manage the sale of my property where they also acted as letting agent. Highly professional and attract good tenants and professional buyers. Super impressed.
5/5
GoogleSuper professional and rapid response. Absolutely no issues throughout the rental period. Ask for Charlie Rogers or Melissa Langham...they were amazing. Thank you to you both!
5/5
TrustpilotVery professional
Rating only, no written review.
Thank you, Niharika!
5/5
GoogleWe've now been working alongside James Laurence for over 7 months. We find their services extremely professional and we feel that we are building a great working relationship with all their staff.
5/5
GoogleHighly recommended this agency. Charlie has also helped me a lot and she is always quick with responses!PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotVery nice and friendly person
Rating only, no written review.
Thank you, Denisa!
5/5
GoogleI have only had a positive experience using James Laurence as the letting and managing agents for my property.
5/5
GoogleI have had my time with James Laurence team, Very professional, right to their commitment and very helpful.. absolute 5 stars and recommended.
5/5
GoogleFound an excellent property with James Lawerence and my experience with Mattias Tench they letting agent was great.
5/5
GoogleVery helpful, would recommend as a tenant
5/5
TrustpilotVery professional
Rating only, no written review.
Thank you, Francescopaolo!
1/5
GoogleRating only, no written review.
We take all feedback seriously; however, we have no record of any tenancy or client matching this name. The details described do not correspond with any of our managed properties or service history, which raises concerns that this review may be malicious or inaccurate. Our team prides itself on transparency, responsive communication, and fair handling of all maintenance and deposit matters in accordance with the DPS (Deposit Protection Service) guidelines. We encourage the reviewer to contact our office directly at 0121 604 4060 so that we can verify their tenancy and address any genuine concerns appropriately.
1/5
GoogleRating only, no written review.
We take all feedback seriously; however, we have no record of any tenancy or client matching this name. The details described do not correspond with any of our managed properties or service history, which raises concerns that this review may be malicious or inaccurate. Our team prides itself on transparency, responsive communication, and fair handling of all maintenance and deposit matters in accordance with the DPS (Deposit Protection Service) guidelines. We encourage the reviewer to contact our office directly at 0121 604 4060 so that we can verify their tenancy and address any genuine concerns appropriately.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
James Laurence Sales and Lettings's Birmingham office has 516 reviews across three platforms: 445 on Google, 10 on Facebook, 61 on Trustpilot.
James Laurence Sales and Lettings Birmingham is rated 4.4 out of 5 across all 516 reviews, and 4.4 out of 5 on Google from 445 reviews.
Yes. In The Trusted Agent 2026 awards: James Laurence Sales and Lettings, Birmingham won Trusted Agent.
James Laurence Sales and Lettings Birmingham, 37-39 Ludgate Hill, Birmingham, B3 1EH.
