Hunters Harborne reviews in Birmingham

★★★★★ 1/5

Trustpilot

Disappointed is an understatement..

To say we’re disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience.Researching this branch shows multi-occasions that this activity has happened here.If you’re viewing a property with the intent to buy, don’t expect them to tell you if any other parties are interested. They’ll just pull it from under your feet along with any visions or excitement of a future you had in said house.Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I’m certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours.I wouldn’t usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored.We will steer clear of this company for future sales and purchases, knowing that their priority doesn’t appear to be with either buyer or seller.Happy to receive a call or email to discuss our experience with you.

Lea · 20 June 2024

★★★★★ 5/5

Google

Jake Thomas at Hunters has been fantastic to work with over the past week, professional, quick to respond, and a pleasure to deal with. It's easy to see why Hunters has so many positive reviews. I highly recommend Jake and Hunters to anyone who values great customer service and a company that prioritizes your needs.

Alex · 25 February 2024

★★★★★ 1/5

Trustpilot

Hunters are not interested

Hunters let the house adjacent to ours. There have been multiple pipe leaks around the bathroom causing flooding which in turn is causing damp smells on our side due to the length of time taken to address the issues. It's been repaired after four weeks now within hours water is currently coming through the ceiling next door soaking our party wall and they have told the tennant it's livable no problem.

Tony · 5 April 2026

★★★★★ 5/5

Trustpilot

Expert advice! - Thank you Tom Moorhouse!

Expert advice! The lovely Tom Moorhouse came to value our house on 22/08/2026. He gave sound, candid advice which my husband and I are extremely appreciative of. Although we are not in the position to list our house right now (no fault of Tom's), we'll certainly be back within 12 months.

Erica · 24 August 2026

★★★★★ 5/5

Trustpilot

Harborne Office is fantastic !!

Hunters Harborne were engaged to sell my Edgbaston apartment. I was very impressed from the outset when Jake visited and presented his company and set the price to market. Within a very short time Hunters secured a buyer and the solicitors then did what solicitors do and contracts were exchanged last week. Special thanks to Emma and Sophie for their professionalism in email and telephone communication. I only visited there offices just once during the entire sales process. I have no hesitation in recommending them and sincerely thank them.

Martin · 10 June 2024

★★★★★ 1/5

Trustpilot

Awful

Awful. Incredibly disorganised. Would establish inspections and never turn up, would constantly email about overdue rent that wasn't overdue. Would pass the blame constantly. Attempted to raise my rent by a "reasonable" £200 a month six months into my tenancy which can only happen every 12 months and cannot be more than the CPI price index; they failed on both counts. Renting is honestly awful, and these clowns pray upon the anxiety of insecurity to get what they want.I have bought a house now, I wish all renters the luck to buy their own homes one day so we never have to deal with letting agents like these ever again.

Blyth · 28 May 2024

★★★★★ 5/5

Google

Thanks to Emma and Jake for making the purchase so smooth. They were very helpful throughout and were very patient with our queries.

Moumita · 18 May 2025

★★★★★ 1/5

Trustpilot

I would completely recommend avoiding…

I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.

Abdul · 29 July 2024

★★★★★ 1/5

Trustpilot

Sales progression team lied and not very professional.

We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.

A · 30 December 2025

★★★★★ 1/5

Trustpilot

Damaged our house, and we're not even their clients!

Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman.

James · 15 March 2026

★★★★★ 5/5

Google

Excellent personal service from start to finish. Jake and the team were a pleasure to deal with - friendly, approachable, prompt dealing with all queries and I wouldn’t hesitate to recommend them.

Susannah · 10 January 2025

★★★★★ 5/5

Google

The team at Hunters Harborne were excellent - very professional but friendly, personable and always willing to help us. They made what seemed like a difficult journey that bit easier at all stages - explaining all steps, issues and always doing their best to facilitate proceedings or viewings. Nothing was too much trouble for them. A special mention to Andy and Jake at Hunters Harborne who were excellent. Fully recommend them & would use them in future to sell our house. N&A.

Neil · 23 October 2020

★★★★★ 1/5

Trustpilot

Agent Harj was full of fake promises

Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!

Hamza · 23 May 2024

★★★★★ 1/5

Trustpilot

Bad communication

I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.

EM · 8 December 2025

★★★★★ 1/5

Trustpilot

Pathetic estate agency

Pathetic estate agency! The guy who is showing properties mixing up addresses and you end up viewing a different one. If you make an offer they show a very keen interest in person then no-one ever comes back to you. The property owners will never get to find out who made offers and they may just losing out on perfectly good tenants…!They do not even talk to each other within the office to relay interest.You get a bunch of promise, but that is all!Laura is useless!

Anonymous · 29 February 2024

★★★★★ 5/5

Google

I brought a home few months back through Hunters Harbone. Due to Covid19 Pandamic the process had taken much longer then expeccted due to Banks withdrawn the products. However, the Hunters team were so supportive through out. I am extremely happy with the service and timely response they provided to me during the process. "I strongly recommend Hunters." Special Thanks to Jake & Team!! Thanks for all your support!! Wish you Good Luck!!

Govindraj · 23 October 2021

★★★★★ 5/5

Google

Emma was really helpful

Adam · 20 October 2025

★★★★★ 5/5

Google

Outstanding service from beginning to end! Hunters were there every step of the way and from the initial valuation appointment to completion of our sale and purchase, nothing was too much trouble. Special thanks to Andy and Jake for their fantastic, unwavering support and for solving any issues that arose professionally and politely. Their reassurance and proactive approach was brilliant. We can't recommend Hunters Harborne highly enough and wouldn't hesitate to recommend them. Thanks a million guys.

Melanie · 23 October 2020

★★★★★ 5/5

Trustpilot

Jamie at Hunters -South West

Jamie is absolutely brilliant at his job.I could not recommend him more!I choose Jamie from a selection of other agents.He is enthusiastic, knowledgeable and very easy to communicate with.Always willing to pick up the phone and call me to update me on the sale.Jamie went above and beyond for me, I am very grateful. I would not hesitate to recommend him to anyone!Thank you Jamie

ZOE · 18 September 2024

★★★★★ 1/5

Trustpilot

Appalling group of folks!

Appalling group of folks!This group has no idea what they are doing. we worked with Selina and she was absolutely clueless and brought wrong/unverified information to the table. If I were looking to rent, I would be running as far as possible from this agency or owners they work with! if there were minus points that is what I would give them for ripping a kid off!

Student · 28 August 2024

★★★★★ 5/5

Google

We were delighted with the service provided by Jake and Emma. We found Hunters to be very easy to talk to, we were kept fully informed throughout the sale process and any queries we had were answered promptly. They were also proactive in chasing solicitors. Thank you Hunters.

J · 3 November 2025

★★★★★ 1/5

Trustpilot

Absolute s#*t show

Absolute s#*t show, appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!

Mitchell · 28 October 2025

★★★★★ 5/5

Google

Dean, Andy and the Harborne team are all about the customer, from the initial taking of photographs and measuring right through to completion. My journey with Dean and the team was a long and arduous one (due to my lease extension being a condition of sale) but throughout the 6 month timescales it took to complete nothing was too much trouble. It did't matter that my knowledge of the market place was rusty due to being in the same property for 15 years they were all behind me, it was very stressful at times with first time buyers two lots of solicitors all wanting bits and bobs of information coupled with a managing agent that were slower than slow, but the team demonstrated an air of calmness together with a can do attitude and always the ultimate professionals in their field... I cannot thank Dean, Andy and team enough for their dedicated and unfaltering support throughout. Highly recommended, peace of mind is critical when moving property and Hunters in Harborne go over and above on a daily basis.. Thank you so much Iain

Iain · 24 October 2017

★★★★★ 1/5

Trustpilot

so bad discriminated by this company…

so bad discriminated by this company when I went for a view in the person told me to go and jump over bridge and kill myself because I don't deserve to be alive because I'm autistic did not even investigate they didn't do nothing to switch it on the look of like nothing happened and didn't want to do nothing tell someone to go and kill herself what do they gonna do nothing about it and he was sitting there laughing like it was a joke and then just sitting there thinking it's funny and they say gone going to it and make us all very happy that we don't have to deal with another autistic personthis is why I'm going for four legal action and I'm going to go for criminal charges against them

Chris · 22 October 2025