Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSkye was very responsive throughout the process and kept us updated regularly. She was always helpful when answering questions and provided excellent customer service. Thank you for all your help.
Mahima · 11 July 2026
Agent replied · 11 October 2026
Thank you so much for your lovely words. It was a pleasure helping you throughout your move, and I'm so pleased you felt well supported and kept up to date along the way. I always aim to be available to answer any questions and make the process as straightforward as possible. Thank you for choosing Humberstones Quinton, and I wish you all the very best for the future! Many Thanks Skye Darby
★★★★★ 5/5
GoogleTash has been really helpful with selling my house, she’s been responsive and helpful throughout the whole process. Definitely would recommend Humberstones especially Tash.
Cam · 11 August 2026
Agent replied · 11 October 2026
Thank you so much for your lovely review! It’s been an absolute pleasure helping you through the sale of your home. I'm so pleased you felt supported throughout the process, and I really appreciate your recommendation. Wishing you all the very best for the future! Tash😊 …
★★★★★ 5/5
TrustpilotI had an excellent experience with…
I had an excellent experience with Humberstones Homes.
The team was professional, honest, and extremely efficient from start to finish.
A special thank you to Skye, who was outstanding throughout the process, always responsive, transparent, and proactive. Communication was clear at every stage, and everything was handled quickly and smoothly.
I truly appreciated the honesty and speed of service, which made the whole experience stress-free.
I would highly recommend Humberstones Homes to anyone looking for a reliable and trustworthy estate agency.
Mehdi · 7 February 2026
★★★★★ 5/5
GoogleI recently had my house photographed and listed with Skye from Humberstones Quinton. The whole experience was excellent from start to finish, the team was professional, friendly and made the process feel very straightforward and stress free.
Skye took great care in capturing my house beautifully, the final photos were amazing, the listing went live quickly and looked lovely. Skye communicated with me every day updating me all the way , I would definitely recommend them to anyone looking to sell their property.
Louise · 11 June 2026
Agent replied · 11 October 2026
Thank you so much for taking the time to leave such a lovely review. It was an absolute pleasure helping you prepare your home for the market, and I'm so pleased you were happy with the photographs and the final listing. Keeping you updated throughout the process was important to me, so I'm glad you felt informed every step of the way. Thank you for trusting me with your sale and for recommending Humberstones Quinton, it really does mean a lot. Wishing you all the very best, and I hope your move goes smoothly! Many Thanks Skye Darby
★★★★★ 5/5
GoogleHumberstones offered amazing service and Tash was exceptional. She helped our family and was always available to support. We are now in the process of buying our first home and she was such a great person during the process. 10/10 would recommend!
LaTia · 16 March 2026
Agent replied · 16 April 2026
Thank you for your lovely review! We're so glad Tash could support your family during such an important time. Wishing you all the best with your first home, and we really appreciate your recommendation!
★★★★★ 5/5
GoogleI dealt with Skye Darby with the sale of my parents property and she was very helpful throughout, I can highly recommend using Humberstones and Skye
Martin · 11 July 2026
Agent replied · 11 October 2026
Thank you so much for your kind review. It was a pleasure helping with the sale of your parents' property, and I'm so pleased I could support you throughout the process. Thank you for putting your trust in me and for recommending both myself and Humberstones Quinton, it really does mean a lot. Many Thanks Skye Darby
★★★★★ 5/5
GoogleKelly has been so helpful in the midst of the chaos of moving! Great communication when we’ve had any questions, and has just been overall amazing
Farah · 11 July 2026
Agent replied · 11 October 2026
Moving home can be a stressful time, so it is wonderful to hear that Kelly helped make the process that little bit easier. She will be delighted to know that her friendly approach and clear communication made such a positive difference.
Thank you for sharing your experience, and we hope you are settling in well and enjoying your new home.
Best wishes,
Adam, Kelly and the Humberstones Homes Team
★★★★★ 4/5
GoogleSo far so good. We are going through the process of buying our next home with Humberstones.not exchanged yet but Tash has been brilliant .she has kept us informed throughout and I'm sure it will be plain sailing up to the point we move.
Thank you
Tina · 20 September 2026
★★★★★ 5/5
GoogleTash was very helpful during the whole process of our purchase! Strongly recommended estate agents.
Xara · 11 September 2026
Agent replied · 11 October 2026
Thank you so much for your lovely review! It was an absolute pleasure helping you throughout your purchase, and I’m so pleased I could make the process as smooth and straightforward as possible for you. Your recommendation really means a lot to me, and I wish you all the very best in your new home! Tash 🏡❤️ …
★★★★★ 5/5
GoogleExcellent service from the team at Humberstones Homes. Tash has been professional, friendly, and always quick to respond. The whole process has been smooth and stress-free. Highly recommended.
Film · 11 June 2026
Agent replied · 11 October 2026
Thank you for your wonderful review. I'm delighted to hear that you found the process smooth and stress-free. I am pleased to hear your kind comments. We truly appreciate your recommendation and wish you all the best. Tash
★★★★★ 5/5
GoogleI have been with Humberstones for the last five years and they are brilliant, the process of moving in, the urgency to solve any issues with the property and communication from them has been amazing . I had my annual inspection with Kelly today, she was so lovely and kind, the exact kind of vibe you want when preparing for an inspection and letting someone into your home, she made me feel very comfortable and made sure to ask if I had any questions. Humberstones and their staff are a fabulous team! :)
Sophie · 11 May 2026
Agent replied · 11 October 2026
Thank you so much for your kind words, and what wonderful feedback we are always here to help. Kelly
★★★★★ 5/5
GoogleI have rented from Humberstones now for 7 years and they have always been very helpful and approachable, all inspections have been amazing and friendly Kelly came recently and she was amazing so friendly and easy to talk to about any queries or issues we had, any issues we have had with our property have been dealt with promptly and professionally and to the highest standard.
Emma · 11 August 2026
Agent replied · 11 October 2026
Thank you so much for your lovely review and for choosing to rent with Humberstones Homes for the past seven years. We are delighted to hear that you have always found the team helpful, approachable and professional.
Kelly will be especially pleased to hear your kind comments following her recent inspection. We always want our tenants to feel comfortable discussing any queries or concerns with us, and it is wonderful to know that you found her friendly and easy to talk to.
Thank you again for your continued trust and support. We look forward to continuing to assist you throughout your tenancy.
Best wishes,
Kelly and the Humberstones Homes Lettings Team
★★★★★ 5/5
GoogleVery straight forward communication and always responsive. Tash was particularly helpful when arranging multiple viewings and always accommodating
Jakub · 11 August 2026
Agent replied · 11 October 2026
Thank you so much for your lovely review! It was a pleasure helping you, and I'm so glad you found the communication straightforward throughout. I'm always happy to accommodate viewings where I can, so it's great to hear that made a difference. Wishing you all the best and thank you again for your recommendation! Tash
★★★★★ 5/5
Googlein the process of selling with humberstones, Skye has been very helpful and attentive couldn't recommend her enough
Holly · 11 August 2026
Agent replied · 11 October 2026
Thank you so much for your lovely review. I'm so pleased you've had a positive experience with us so far. It’s been a pleasure helping you through the sale, and I'm glad you've felt supported throughout the process. Thank you for your recommendation, it really does mean a lot, and I look forward to helping you all the way through to completion! Many Thanks Skye Darby
★★★★★ 5/5
GoogleI would like to extend my sincere thanks to Humberstones Homes for guiding us through the journey of finding the perfect home for my family. Your support and professionalism made the entire process smooth and reassuring.
A special mention goes to Skye, who was incredibly helpful in understanding our needs, sourcing suitable properties, and consistently being available to answer all of my questions. Your dedication and patience truly made a difference.
We are genuinely grateful for all your help.
Farah · 11 May 2026
Agent replied · 11 October 2026
Thank you so much for your kind words. It really means a lot to hear that we were able to help you find the perfect home for your family. It was an absolute pleasure working with you throughout the process. I'm so pleased I could help answer your questions and make the journey as smooth and stress-free as possible. Seeing you settled into a home that feels right for your family is exactly why I love what I do. On behalf of all of us at Humberstones Homes, thank you for trusting us with such an important milestone. We wish you and your family many happy years and wonderful memories in your new home. If you ever need anything in the future, we're always here to help. Thank you again for your thoughtful feedback, it truly means the world. Many Thanks Skye Darby
★★★★★ 5/5
GoogleI want to say a big thank you to Tash for being so welcoming and friendly. You have kept me informed at every stage, explained everything clearly and made the whole process straightforward and stress free.
Kathy · 2 April 2026
Agent replied · 16 April 2026
Thank you so much for your lovely feedback! I’m really glad I could make the process straightforward and stress-free for you. It was a pleasure keeping you informed and helping every step of the way. I truly appreciate your kind words!
★★★★★ 5/5
GoogleSkye was absolutely amazing throughout the whole process. She was friendly, professional, and always quick to answer any questions I had. She made everything feel much less stressful and kept me updated every step of the way. Her communication was excellent, and she genuinely cared about helping me find the right place. I would definitely recommend Skye to anyone looking for a reliable and supportive estate agent.
J.L · 9 April 2026
★★★★★ 1/5
Google**********Sanctioned Agency- DO NOT ENGAGE - Read Below******************
In 2014 I engaged Humberstones to manage a property that I owned in Bearwood. The service provided was exceptional until 2018, when a change in management personnel precipitated a sharp decline in standards.
Subsequent failures included poor communication, mishandled records, and repeated disregard for owner instructions. Humberstones were aware that I needed to take repossession of the property in a particular timeline. They were aware of this prior to marketing the property for a final tenancy. They put forward a candidate tenant. I expressed reservations about the tenant due to their circumstances. I believed they would need a longer lease. I was advised by Humberstones that there would be no problem and that they would manage it. In the end I had to resort to a Section 21 notice to get repossession. This request for a Section 21 notice was met with delay and refusal to follow instructions. I was given inaccurate advice on the notice’s validity, prolonging eviction proceedings by 6 months through avoidable mismanagement.
Once I took possession of the property I traveled from Spain to the UK for an inspection. I had notified the agency in advance and asked them to confirm that the locks had not been changed. Upon arrival, I found myself locked out (the locks had been changed). When I contacted the agency, their staff were rude and unhelpful. I was forced to rebook a return flight at short notice, yet the agency refused any compensation for my additional travel costs and inconvenience.
A formal investigation by the Property Ombudsman confirmed mismanagement of the Section 21 process. A subsequent investigation by Propertymark sanctioned the agency under Rule 13 of its professional-conduct regulations. Rule 13 requires members to uphold high standards of ethical and professional behaviour, prohibiting dishonesty, deceit, misrepresentation, and any unfair or unprofessional practice toward the public. The agency was found in breach of this rule.
This protracted series of failures resulted in financial loss, stress, and disruption. Any compensation subsequently offered by the agency was pitiful. Any prospective client should note that the agency’s five-star Google reviews do not accurately represent the quality of service provided by Humberstones. Exercise extreme caution before engaging this agency.
Jerry · 2 April 2026
Agent replied · 16 April 2026
This matter relates to events from several years ago which were addressed through the appropriate formal channels since this time. We do not accept the way in which some aspects have been characterised in this review.
As a business, we have evolved significantly since then, with updated systems, processes and team structure in place to ensure a consistently high standard of service.
We encourage prospective clients to consider our more recent reviews, which accurately reflect the service we provide today.
★★★★★ 5/5
GoogleSkye has been great in selling our property. Always available to speak to, friendly and efficient all the way through the process
David · 11 June 2026
Agent replied · 11 October 2026
Thank you so much for your kind words! It was an absolute pleasure helping you sell your property. I'm so glad I could make the process as smooth as possible and be there whenever you needed me. Wishing you all the very best! Many Thanks Skye
★★★★★ 5/5
GoogleA pleasure to deal with such a professional and friendly team. Tash is a super star 🌟 …
Helen · 11 June 2026
Agent replied · 11 October 2026
Thank you so much for your kind words. I'm delighted to hear you had such a positive experience with our team. I am thrilled to hear your lovely feedback. We truly appreciate your support and wish you all the best. Tash
★★★★★ 5/5
GoogleReally happy with the process and kelly has been really helpful,efficient and organised throughout the whole process.This has take a big weight off of us and made the process much less stressful and smooth.The checks were all done very quickly and we were kept informed at each step.Were very happy that we chose this house and have estate agents that are kind and do their job very well. :))
Nadine · 11 May 2026
Agent replied · 11 October 2026
Thank you so much for your kind feedback, it's been a pleasure helping you through the process and I'm really glad we could make things feel smoother and less stressful for you. Kelly
★★★★★ 5/5
GoogleRented for two years with Humberstones and it was an exceptional experience from viewing to moving in, living through two years and moving out. Adam and the remainder of the letting team were fantastic, honest, responsive and caring. 5 star isn’t enough for Humberstones Homes! Thank you for making my tenancy so smooth. Best wishes.
Adedoyin · 11 August 2026
Agent replied · 11 October 2026
Thanks you so much for your glowing review, its been a pleasure supporting you and having you as a tenant - We do our best to help with everything we can. All the best for future. Thanks Adam and the team
★★★★★ 5/5
GoogleI am currently in the process of purchasing A property with Humberstones Homes, I was extremely happy with the service provided. Skye was the estate agent assisting me, I was thoroughly impressed with her dedication and consistent communication. Skye made the journey very easy and was able to get answers from the vendor very quickly. Skye has also been a great assistance throughout the offering and purchase process.
I can comfortably recommend anybody looking for property to go through Skye at Humberstone’s Home.
Amir · 5 September 2025
★★★★★ 5/5
GoogleTash was a great help, would highly recommend this estate agents.
Gezim · 11 July 2026
Agent replied · 11 October 2026
Thank you for your kind review. I'm delighted to hear that I was such a great help. We truly appreciate your recommendation and wish you all the best. Tash
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
