Humberstones Homes Birmingham reviews

★★★★★ 5/5

Trustpilot

I had an excellent experience with…

I had an excellent experience with Humberstones Homes. The team was professional, honest, and extremely efficient from start to finish. A special thank you to Skye, who was outstanding throughout the process, always responsive, transparent, and proactive. Communication was clear at every stage, and everything was handled quickly and smoothly. I truly appreciated the honesty and speed of service, which made the whole experience stress-free. I would highly recommend Humberstones Homes to anyone looking for a reliable and trustworthy estate agency.

Mehdi · 7 February 2026

★★★★★ 5/5

Google

Humberstones offered amazing service and Tash was exceptional. She helped our family and was always available to support. We are now in the process of buying our first home and she was such a great person during the process. 10/10 would recommend!

LaTia · 16 March 2026

★★★★★ 5/5

Google

I want to say a big thank you to Tash for being so welcoming and friendly. You have kept me informed at every stage, explained everything clearly and made the whole process straightforward and stress free.

Kathy · 2 April 2026

★★★★★ 5/5

Google

Skye was absolutely amazing throughout the whole process. She was friendly, professional, and always quick to answer any questions I had. She made everything feel much less stressful and kept me updated every step of the way. Her communication was excellent, and she genuinely cared about helping me find the right place. I would definitely recommend Skye to anyone looking for a reliable and supportive estate agent.

J.L · 9 April 2026

★★★★★ 1/5

Google

**********Sanctioned Agency- DO NOT ENGAGE - Read Below****************** In 2014 I engaged Humberstones to manage a property that I owned in Bearwood. The service provided was exceptional until 2018, when a change in management personnel precipitated a sharp decline in standards. Subsequent failures included poor communication, mishandled records, and repeated disregard for owner instructions. Humberstones were aware that I needed to take repossession of the property in a particular timeline. They were aware of this prior to marketing the property for a final tenancy. They put forward a candidate tenant. I expressed reservations about the tenant due to their circumstances. I believed they would need a longer lease. I was advised by Humberstones that there would be no problem and that they would manage it. In the end I had to resort to a Section 21 notice to get repossession. This request for a Section 21 notice was met with delay and refusal to follow instructions. I was given inaccurate advice on the notice’s validity, prolonging eviction proceedings by 6 months through avoidable mismanagement. Once I took possession of the property I traveled from Spain to the UK for an inspection. I had notified the agency in advance and asked them to confirm that the locks had not been changed. Upon arrival, I found myself locked out (the locks had been changed). When I contacted the agency, their staff were rude and unhelpful. I was forced to rebook a return flight at short notice, yet the agency refused any compensation for my additional travel costs and inconvenience. A formal investigation by the Property Ombudsman confirmed mismanagement of the Section 21 process. A subsequent investigation by Propertymark sanctioned the agency under Rule 13 of its professional-conduct regulations. Rule 13 requires members to uphold high standards of ethical and professional behaviour, prohibiting dishonesty, deceit, misrepresentation, and any unfair or unprofessional practice toward the public. The agency was found in breach of this rule. This protracted series of failures resulted in financial loss, stress, and disruption. Any compensation subsequently offered by the agency was pitiful. Any prospective client should note that the agency’s five-star Google reviews do not accurately represent the quality of service provided by Humberstones. Exercise extreme caution before engaging this agency.

Jerry · 2 April 2026

★★★★★ 5/5

Google

I am currently in the process of purchasing A property with Humberstones Homes, I was extremely happy with the service provided. Skye was the estate agent assisting me, I was thoroughly impressed with her dedication and consistent communication. Skye made the journey very easy and was able to get answers from the vendor very quickly. Skye has also been a great assistance throughout the offering and purchase process. I can comfortably recommend anybody looking for property to go through Skye at Humberstone’s Home.

Amir · 5 September 2025

★★★★★ 5/5

Google

Excellent service from Humberstones from start to finish. Smooth process, great marketing and communication. Special thanks to Tash and Lucy for all their help.

Helen · 16 March 2026

★★★★★ 5/5

Google

Skye from the team has been incredible from start to finish. Amazing agent to have dealt with throughout our buying process with Humberstones!

Hanisha · 16 March 2026

★★★★★ 1/5

Google

Had a very poor experience with this agent and staff. Wasted allot of valuable time. Viewed a property in Edgbaston Birmingham, as an investor the property was good the price obviously marketed low to drum up interest. Upon speaking to one of the team at the property on process of making a offer I was informed to make a first offer of another person makes a better offer we will contact you back and you can make a best final offer. So I made an offer 10k over asking. I was then contact by Clair asking for all my personal information bank statements etc, which was sent. She said we will get back to you. After two weeks I heard nothing so I emailed her twice. Explaining I have another deal which I can go for elsewhere if this property is not going through. Three emails no reply. 2/3 weeks letter I get a offer refusal letter. I replied back to the email. “ please inform me of what the landlord is seeking” once again no reply. I called a week later to be told property is now sold to higher offer. I asked why didn’t nobody contact myself so I could increase my offer. I was given an apology. As an investor be mindful working with this agent. Time is money communication is key. In the end I lost both deals and wasted approximately 8 weeks.

Craig · 10 April 2024

★★★★★ 5/5

Google

Skye has been excellent throughout. Simple approach. Clear comms. Very efficient and direct. Great result at a reasonable price 👍🏻 …

Kevin · 16 March 2026

★★★★★ 5/5

Google

Today we got the keys to our new property, the entire process was made a lot easier by Humberstones and the team there. In particular Monika and Kamron have been a great help, both have been very useful, attentive and understanding, we could not give these two enough praise for making us feel welcome in our new home. We look forward to the rest of our tenancy with Humberstones which is very much a testament to their lovely team.

Luke · 18 June 2025

★★★★★ 5/5

Google

So far they made the process easy for us. They are polite and Tash has been extremely helpful.

Joseph · 16 March 2026

★★★★★ 5/5

Google

Easy to deal with and great communication. Tash has been very helpful and supportive

Keith · 2 April 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Adam Griffith from Humberston Home to purchase my new home, and I couldn't be more impressed with the service I received. From the very beginning, Adam demonstrated a deep understanding of the local market and was incredibly patient in helping me find the perfect home that met all my requirements. Their professionalism and dedication were evident throughout the entire process. Adam guided me through every step of the buying journey, ensuring that I was well-informed and comfortable with all the decisions. Their attention to detail and strong negotiation skills made the entire experience smooth and stress-free. I was particularly impressed by Adam's commitment to addressing my concerns and providing valuable insights that helped me make informed choices. Their genuine care and willingness to go above and beyond truly set them apart. I highly recommend Humberston Home to anyone in need of a reliable and dedicated agent. Thank you for making the process of buying my new home such a positive and rewarding experience!

Debjani · 12 November 2023

★★★★★ 5/5

Google

Skye and her team have been first Class with the sale of my property

Susan · 16 February 2026

★★★★★ 5/5

Google

I wanted to give a big shout out to the whole team at Humberstones Recently completed a sale for my cousin who has challenging needs Communication from the team was brilliant! The kindness, thoughtfulness and attention to detail was demonstration of how much they care about people not just buildings Thank you Adam, Ian and all the team!PositiveProfessionalism

Kevin · 22 September 2024

★★★★★ 5/5

Google

Having used numerous agents over the past 15 years it’s such a relief to finally find one that does things professionally, efficiently and with a friendly approach. Ian kept us informed along the way and made logical suggestions, and we had a great tenant vetted and moved in extremely quickly. Can’t fault the service and Humberstones will be our “go to” agent in the future.

Arthur · 11 March 2024

★★★★★ 5/5

Google

I am purchasing a property through Humberstones Homes and have found them a very polite and professional estate agents. Tasha has provided brilliant customer service, she has been really helpful with everything so far and communication from Tasha was excellent always reaching out. Thank you and keep up the good work 😊 I would highly recommend Tasha! & the team

Nabeela · 12 August 2025

★★★★★ 5/5

Google

Humberstones consistently delivers an outstanding level of service, standing out for their professionalism, efficiency, and genuine commitment to their customers. In particular, Kelly and Monika are a shining example of everything that makes the team exceptional, always helpful, approachable, and willing to go above and beyond to ensure everything runs smoothly. Whether it’s handling queries promptly or providing clear and thoughtful support, both Kelly and Monika’s quick service and attention to detail make a real difference. It’s this combination of reliability, friendliness, and dedication that makes Humberstones such a pleasure to be a part of.

Michael · 15 April 2026

★★★★★ 5/5

Google

Couldn't be happier with the service we've receieved. Each team member we've spoken to have all been fantastic, especially Skye who has secured us a sale within 3 weeks! Skye kept us updated throughout the whole process and never left us waiting for a response, which we really appreciated. Would definitely recommend to family and friends.

Kelly · 6 September 2025

★★★★★ 5/5

Google

My mother bought a property through Humberstones, Quinton and I would just like to say how professional and helpful the team was especially Lucy and Adam. I can’t thank them enough for their constant updates and guidance and would definitely recommended them. Wish I had known them before signing up with a different estate agent regarding our sale but I’ll know for any future moves.

Kim · 11 January 2024

★★★★★ 5/5

Google

As a buyer, we couldn't have asked for more from the service Humberstone provided. From day one, everyone we spoke to was great. Ian, Sue, Adam were all lovely, they kept us up to date at each stage of the process and were always very proactive in resolving any issues that arose. I’m so happy with my new dream home, would definitely recommend the Humberstone team. Thank you so much for everything!

Wahida · 15 July 2023

★★★★★ 5/5

Google

A great estate agent offering professional and friendly service . My Dad was down sizing from our family home after over 50 yrs . Humberstones dealt with the sale and onward purchase. The covid restrictions came into effect which delayed things but as soon as restriction allowed viewings commenced with updates and regular feedback . Special thanks to Ian , Lauren and Sue . They say moving home is one of the most stressful times of your life, this is so true but Humberstones made it more bearable . Thanks again all enjoy the “Brownies “ Clive &Aston Gordon .

Clive · 10 June 2022

★★★★★ 5/5

Google

The team at Humberstone's Quinton branch were great to work with, in particular Ian Kendrick, James and Nathan Walton. Ian was very professional and honest with us about our home value, we had previously been over valued by another agent and not had a great experience, Ian and the team were able to pick the sales process up and had me viewings within a couple of days. Nathan in particular was fantastic , he went the extra mile to ensure I was updated and potential buyers were kept interested, he is also very personable and dedicated to customer success. I was very happy with the end result and time period Humberstone's were able to close the sale, in the end we did a couple of viewings ourselves but found Humberstone's were very well versed on the local area and type of house we were in and more importantly, how to differentiate. I would highly recommend them as an agent, thanks to all the team.PositiveProfessionalism

Tom · 10 June 2022