Trusted Agent profile · Birmingham
★★★★★
199 reviews across 1 platform
Birmingham, B46 1DL
Part of Homewise, see every office.
Homewise's office in Birmingham is rated 4.5 out of 5 across 199 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Homewise hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
4/5
TrustpilotExcellent information on HW product
The HW adviser was very pleasant throughout the conversation in discussing the processes and procedures necessary to complete with their product, especially as we are coming back from another country to the UK.Helpful at all points in answering queries and questions in relation to our personal position and in the next step processes if we wanted to continue with no obligation.
5/5
TrustpilotTom was very clear and we understood…
Tom was very clear and we understood what was being said
5/5
TrustpilotMy very helpful telephone assistant was friendly informative and helpful`
My very helpful telephone assistant was able to explain how the Homewise application works in a pleasant and informative way and so answer my many questions in a clear, concise and informative manner and as a consequence I felt I understood how Homewise could help us achieve our objectives concerning our next home`
5/5
TrustpilotDan was very knowledgeable about the…
Dan was very knowledgeable about the scheme and answered all my questions. Very polite.
5/5
TrustpilotThomas was very informative
5/5
TrustpilotDefinitely worth exploring
Easy to understand once you have looked at the website, used the online calculator or (best of all) spoken to someone in the contact centre. Got a comprehensive quote and a tailored plan to suit my parents needs. My parents are not quite ready to move yet but will be in contact with these guys when they are. Great option if struggling to buy within own affordability.
5/5
TrustpilotPerfect solution. Homewise were most helpful and…
Homewise were most helpful and friendly. They provided all the information I required on purchasing a property through them. I am confident that I will definitely be going ahead with the purchase of a new home through them over the following months.
4/5
TrustpilotReally helpful and patient staff able…
Really helpful and patient staff able to give realistic advice and comments to a complete novice . Patient and kind staff who explain well and answer all questions without being pushy.A great introduction to something “new” to me and I hope I get to use this service as I approach retirement! Helen
5/5
TrustpilotThe whole experience with Homewise was…one I never thought possible
The whole experience with Homewise was one of complete satisfaction - they helped me every tiny step of the way - sorted problems as they arose and enabled me to buy the property I so wanted after such a long struggle to afford or find one and the end result is a lovely home to enjoy and still leave a legacy to my daughter when the time comes.
5/5
TrustpilotIt was a pleasure to have had such an understanding and knowledgeable young man
The operator was understanding of our needs and explanations were easy to follow. Any queries were dealt with honesty and any follow ups - if they were necessary - were done when we were told they would be done. Very professsional, polite and very knowledgeable.
5/5
TrustpilotBarney from Home wise was Great
Barney from Home wise was very helpful, thorough, polite & courteous.
5/5
TrustpilotExcellent product knowledge also very…
Excellent product knowledge also very friendly and efficient
5/5
TrustpilotHelpful
Helpful. Patient (with an old git and his printer!). Generous, leading to a successful conclusion in obtaining a suitable property. Cooperated with my family. Just all round "Pretty Good" actually.
5/5
TrustpilotProfessional staff, good company to do business with
The staff from Homewise were very helpful and professional throughout, which gave me confidence in the process. Any problems were resolved as quickly as possible, removing much stress from the house buying and selling process. Particularly reassuring was that the same staff dealt with the process throughout. Communication was swift and transparent. A superb company to deal with.
1/5
TrustpilotReal star rating should be zero
Real star rating should be zero, warning look into it thoroughly, you have to maintain and improve property but you don't own any of it.... warning
We have requested a little more information via Trustpilot from you Mr Wood, to further understand the conversation you had with our team that has led to your rating of our service. Your feedback is very important to us and we’d like to help in any way we can. There may be some confusion that we are able to clarify, which may prove useful in your assessment of our product and service.It is correct that you would not own the property itself with our Home for Life Plan, however, there are many benefits to this option that many find to be the right solution in their circumstances. With a one-off payment, that is significantly less than the market value, you would purchase a Home for Life Plan to live in your chosen home, anywhere in England or Wales, rent-free and mortgage-free for your lifetime. It would be your home to enjoy and maintain, as with any property you may live in. You would also be able to safeguard up to 50% of the property’s future value to leave to your estate, as a guaranteed future inheritance, if you wish.Every Home for Life Plan is unique and tailored to your circumstances, but in many cases this saving may be more than £100,000, savings range from 8.5% - 59% for freehold properties and depend on personal circumstances and property criteria. Thanks to this saving, many of our customers will choose to clear previous debts, creates funds to enjoy in retirement, or gift any early inheritance. Or this can be seen as a ‘boost’, whereby you can secure a more expensive property than you could afford to buy yourself, not having to compromise and finding the ideal home for your retirement.Essentially, we provide choice and an alternative option that helps many people. We’re really proud of the service we offer and would welcome the opportunity to discuss how Homewise may be able to help you in the future. If you’d like to know more about our bespoke Home for Life Plan, please do get in touch directly at any time.Kind regards,DanielleOn behalf of Homewise
5/5
TrustpilotOur Homewise experience
Very happy with all the help and advice I’ve recieved from Home Wise,Especially from Rhonda Wilkins who is our Account Manager,getting the occasional message / email checking everything is ok which is nice,service provided was excellent from Rhonda,which made the whole bungalow purchase and legalities seamless,keep up the good work !!👍😊
5/5
TrustpilotThomas could not have been more helpful…
Thomas could not have been more helpful and patient with all my questions. His attitude and professionalism gave me a very good first impression of Homewise 60+. I hope to be able to use their services in the not too distant future. Thank you.
5/5
TrustpilotKayleigh has made our experience so far…
Kayleigh has made our experience so far very easy. She is helpful, friendly but respectful and knows her job.Total professional, she has a wide knowledge of buying and selling having been in the industry for a long time, both sales and lettings.
5/5
TrustpilotI have known Homewise for over 20 years…
I have known Homewise for over 20 years and could not recommend the company more highly. They have enhanced the lives of thousands of people by helping them stretch their budgets and secure a dream home for their retirement years. This is a second generation family business and they care about their staff and customers.
5/5
TrustpilotExcellent information and communication…
Excellent information and communication so far very happy to continue with looking into this option to move forward with a purchase plan
5/5
TrustpilotKiera
Kiera, who met us at the offices, was very welcoming and accommodating to our needs. the company was not pushy at all on getting what it wanted so felt at ease
5/5
TrustpilotKayleigh
Kayleigh explained everything in detail she was friendly and very knowledgeable about the product. She took her time explaining the process and at no time was she pressurising us to go ahead. A wonderful asset to the company.
1/5
TrustpilotVery unprofessional lack of…
Very unprofessional lack of communication and they don’t explain how things work properly you could save people a lot time
Thank you for your feedback, in order for us to address your 1-star experience accurately it would be useful to know more about your experience, and would welcome the opportunity to provide any information you felt was unclear. If you could email marketing@homewise.co.uk with details that would be the best way for us to send you any further information and useful links. For instance, if you can provide details of the conversation you had with our team we can understand where any areas of confusion may be in the quickest way to save you more time.Were you offered a free brochure or directed to our website? These both have a high level of detail about our service, including specifically ‘how it works’ (the Home for Life Plan, inheritance, the property search process, when the plan ends, etc), and there are videos about the company, the product, and past customers sharing insight too.We have a robust sales process that ensures all information provided is clear and concise, but we know it can be difficult to understand the detail at times. Please be assured that your feedback is important to us, and we continuously review our materials and processes to ensure we provide the best service to our customers as possible.Please do contact us directly should you have further questions at any time.Kind regards,DanielleOn behalf of Homewise
5/5
TrustpilotVery pleased
It was great to talk with Gary yesterday. due to the background noise of other people talking, it was difficult to hear him. Otherwise, brilliant.
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Tell us what you need and we'll put you in touch. Homewise hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
