Trusted Agent profile · Birmingham
★★★★★
511 reviews across 2 platforms
848 Bristol Road, Selly Oak, Birmingham, B29 6HW, B29 6HW
Dixons Estate Agents's office in Birmingham, at 848 Bristol Road, is rated 4.2 out of 5 across 511 reviews on two platforms, including 331 Google reviews rated 4.7.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleTim Reynolds from the branch and Dal at Warwick PMC have been brilliant since taking us over as tenants - they're very responsive, always on hand to help and sort any issues quickly. Thanks both!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat friendly and informative service,was a quick and easy process.
Tyler, thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI had a viewing but .....
I was asked to provide proof of fund before even being able to view a property to buy. When I said I am not happy to do this before viewing the property as I am not sure if I want to place an offer on it yet, my viewing was cancelled. This is such a violation of privacy and lack of professionalism....
5/5
GoogleA professional team to cater all needs. Highly recommended.
1/5
TrustpilotNot a trusted letting agency
Please beware this agent does not always manage properties on behalf of the landlord. Dixons (Halesowen) collected fees from us for not reason or service provided to us and then left us on our own to deal with a rogue landlord who often ignored his part of maintaining the house in good time. It had been a nightmare tenancy through Dixons Letting Agents Halesowen.
5/5
GoogleReally good service, especially from Becky and Barry
Thanks for the wonderful 5* review Adora! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAbsolutely unprofessional
Absolutely unprofessional, can barely get a hold of them over the phone, don't respond to email enquiries. After finally managing to get through to them and book a viewing they rescheduled twice then told me the night before the viewing was cancelled because someone had made an offer. I was one of the first to book a viewing of the property so what could of happened in between?
5/5
TrustpilotTracy and Hayley at Dixons Willenhall…
Tracy and Hayley at Dixons Willenhall are brilliant.
1/5
GoogleLeft my wife and I homeless. Search by 1 star reviews for how disgracefully they treated us. Avoid like the plague.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
TrustpilotJess found me my perfect property and…
Jess found me my perfect property and was so great. Maggie and Josh have been so helpful too. Best experience I’ve ever had with a letting agency.
5/5
GoogleIn the last 15 years dixons have taken care of 3 moves for me and each time they are highly professional and very friendly and helpful in every way. Will always use dixons thank you
Hi Mick, Thank you for your kind comments and wonderful 5* review! Best wishes, Scott (Customer Relations)
1/5
TrustpilotHolding deposit Scammer
Scam company. Takes 6 months' holding deposit from immigrants and then let the property to other customer. They do not reply after getting your money.
1/5
GoogleAvoid. They can mislead you on purpose. Also they will not communicate your offer back to the seller, which as far as I know, it's not legal.NegativeResponsiveness, Professionalism, Value
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
1/5
TrustpilotTerrible Service AVOID
Terrible Service. As a landlord I paid for full management but all they did was rent collect & they didn’t do that well, leaving me in arrears. High staff turnover. Poor service level. Contractors they use botch repairs. They price the rent low to get tenants & their fee. I’d question whether the even meet the tenants. AVOID.
5/5
GoogleReally wonderful service.
Thank Jackie for the wonderful 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotERDINGTON Branch
Absolutely pathetic service. Rang and left several messages without any response . They haven’t got the basic levels of customer service to even pick up the phone. If that’s their ethos then stay away from them .
5/5
Googleless than 12 weeks from valuation to completion, just gave them the keys and they did the rest
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExcellent service and a lovely team
Efficiency with a smile and attention to detail throughout the lettings process, excellent service and a lovely team
1/5
TrustpilotDon't answer the phone
Don't answer the phone, dont get back to you when i was obviously interested in a property,ignores messages left for a return call, then sells without even contacting me to see if I wanted to put an offer in, feel sorry for the sellers might have got a better offer, I wouldn't use them to sell my house
1/5
TrustpilotRipped me off
Ripped me off! They took my deposit and then refused to give me it back when we didn't get the property - said I provided misleading information when that was absolute rubbish! Bunch of thieves - don't go near them
5/5
GoogleLovely staff. Very informative.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotPoor service.once sale is completed…
Poor service.once sale is completed staff become very unhelpful and rude.they also dishonest in their approach.ask me to pay deposit several months before the sale .many to get my deposit only after complaining.overall I had a very bad experience .they knew we were first time buyer at the time.
5/5
TrustpilotExcellent service in difficult times
Ian Walker of Dixons has been excellent throughout quite a complex flat sale. Despite all the complications of COVID and the fact that at one point we had to withdraw the property from sale due to uncertainty about the owner's health, a good and realistic price was obtained. Ian steered us through the process and was very helpful
1/5
TrustpilotAwful experience
Instructed Dixons last year to sell my dad's house. Really hard to get hold of anyone, continually had to chase for updates, felt completely let down by them and their lack of customer service. Avoid!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
