Dixons Estate Agents Kings Heath reviews in Birmingham

★★★★★ 5/5

Google

We purchased a property through dixons which was sold via i am sold the support and help from the dixons team was impeccable the support from all three Dan Zoe & Shaneen was amazing e had a load of issues with the seller however these guys really offered me the support and further responded in a fast effective manner liaising effectively with i am sold, the conveyances and myself will defo use these guys again when i come to buy/ let a property again xx

Issy · 27 May 2024

★★★★★ 5/5

Trustpilot

A pleasure to work with

A pleasure to work with. Very professional, took care of all of our viewings, and got us a great price. Daniel and his team talked me through everything in a polite, professional and friendly way. I would definitely recommend them. Thanks all.

Roger · 24 June 2026

★★★★★ 1/5

Google

Extremely Disappointing Experience with Dixons King’s Heath I’m based overseas and initially appointed Dixons King’s Heath as the sole agent to sell my property, after speaking with Amelia and reading their reviews I was feeling confident in their service. Unfortunately, the entire experience was a waste of time and incredibly frustrating. Communication from the team was consistently poor, multiple broken promises of calls and emails which I had to chase up. Despite requesting a rental evaluation three separate times, I never received one. Over four months, I had only three viewings, while other nearby properties in worse condition were being listed and sold. I appreciate they can't dictate the market, but something wasn't right, my property is on a street of multiple identical apartments and approximately 4 went up for sale (for the same price as mine was advertised) and sold in the time I had minimal viewings. When I raised my concerns, the updates I did receive felt meaningless, I had requested better communication not irrelevant communications, comments like “liked the property but has to wait for theirs to sell” or “liked it but not the right area” did nothing to move things forward. Frankly, it left me questioning whether the viewings even took place. I also asked for my property to be removed from their listings and the sign taken down, yet this took over a month to complete. Since switching to a new agent, the difference has been night and day, excellent communication, three viewings, and two offers within two weeks of listing. I’m extremely disappointed by the service I received from the King’s Heath branch. For an agency with such a long history, this office certainly does not represent Dixons at their best.

Sean · 10 November 2025

★★★★★ 5/5

Trustpilot

Excellent communcating skills from Dixons estate agent staff

I met Becca in Birmingham while I have put up for rent my house through Dixons estate agents. Becca was tasked to carry out viewing of interested people. The reason that I am writing this review is that I was impressed how well Becca did carry out the viewings and how professional she comes across especially in communicating with people.

Arben · 10 December 2025

★★★★★ 5/5

Google

Both Emily and Amelia were amazing. Extremely helpful and supportive. Kept us upto date and went above and beyond to get both our house sold and even supported us with our forward move. Thank you ladies from the bottom of my heart x

Nicola · 9 July 2025

★★★★★ 5/5

Google

Very good service from Ambreen and the team, kept me updated on a prolonged and complicated purchase. Highly recommended team.

Javed · 10 February 2026

★★★★★ 5/5

Google

Would like to thank Daniel and team on selling my family house in particular Shante for handling my queries and giving regular feedback. Team Kingheath were friendly and guided us from start to finish, thank you so much now that we are slowly settling in our new build you have taken alot of stress away once again many thanks Daniel and team.

Jugatar · 10 October 2024

★★★★★ 5/5

Google

Amelia was amazing with the purchasing of my flat. The process took 10 months and she was there every step of the way to support me with queries. I could not recommend this estate agent enough!

Jack · 1 September 2025

★★★★★ 5/5

Google

Amelia was a great help went above and beyond to help me with my Morgage, very grateful for the support I received from Amelia. Many thanks again Amelia you deserve a pay rise!! 😊 …

Tracey · 10 September 2025

★★★★★ 1/5

Trustpilot

Disappointing experience with property management and deposits

After two years as a tenant, the most I can give Dixons Estate Agents is a 1-star review. While the initial setup was fine, the ongoing experience was very frustrating. When dealing with renewals, repairs, or the deposit team, the staff were consistently unresponsive and quick to shift the blame elsewhere. I never felt that they were on my side. At the end of our tenancy, they attempted to make unjustified deductions from our deposit for standard wear and tear, and we had to rely on the independent deposit scheme to get our money back. I would not work with them again nor recommend them to anyone. If you do rent with them, make sure you document everything.

Thaddeus · 29 June 2026

★★★★★ 5/5

Trustpilot

Sarah Blair was very helpfull always…

Sarah Blair was very helpfull always available if needed help with queries would go above and beyond to give a great sevice The whole team always friendly and made you feel a valued customer Overall i would highly recommend Dixiobs on Erfington high street as the number one estate agents to go to

Barbara · 9 January 2026

★★★★★ 5/5

Google

Amelia and her team are fantastic - going above and beyond to get sale through and so supportive throughout. Would recommend to anyone looking to sell in or around kings heath.

Corin · 17 September 2025

★★★★★ 5/5

Trustpilot

Warm & Friendly Estate Agents

Dixons Selly Oak was a stark contrast to what we experienced when we started our journey to sell our home. After a very disappointing experience with another agent, they were professional and proactive, always one phone call away. The team, Becky, Amy and Claire were consistent, persistent and determined, to ensure we got the sale. Great service. N&J

Nia · 22 October 2025

★★★★★ 5/5

Google

Can’t fault the service we received from Dejan and the Dixons team. As first time buyers we felt a bit daunted by the prospect of buying, but Dixons made the process so easy. Dejan is friendly and proactive. We also used their mortgage advisor Ian who was great, and the solicitor they recommended. We were in our home within 2.5 months which is amazing - never thought the process could be so speedy! Thanks all.

Naomi · 25 October 2023

★★★★★ 1/5

Trustpilot

UNACCEPTABLE SERVICE

POOR SERVICE!! My property, which has been under the care of Erdington Lettings for the past five years is lying empty. Following the recent departure of my tenant, the property is now vacant due to significant damp and mould issues, which I understand have been exacerbated by a leaking roof. Despite the seriousness of this situation, the level of service I have received to date has been extremely disappointing. I have been required to repeatedly chase for updates, and in most cases, I receive no response. On the occasions where I have managed to speak to someone, I am assured that follow-up emails will be sent, however, to date, I have not received any written communication as promised. I am now trying to arrange for the property to be re-let, but I am again experiencing a lack of response from the lettings team, despite leaving multiple messages requesting a call back. This situation has now reached a point where it is unacceptable. The lack of communication, delays in addressing essential issues (including potential structural concerns such as the leaking roof), and failure to progress reletting are causing both financial loss and unnecessary stress. I require the following as a matter of urgency: I require Immediate contact from the lettings team to progress marketing and re-letting of the property Access to my property so remedial works can commence. A dedicated point of contact going forward If this matter is not resolved promptly, I will have no option but to escalate this further.

Colin · 20 May 2026

★★★★★ 1/5

Google

Gave 1 star as was not able to give no stars. I rang the office on 17/7/25 at 16.51 and arranged a visit for 13.00 today to carry out a valuation. No-one turned up!!!, wasted over 2 hours waiting around. They did not have any record of appointment. If a company cannot be efficient when they are dealing with potential new business then god knows what the service will be like once they have your money.

Michael · 9 August 2025

★★★★★ 5/5

Trustpilot

Holly set up my home insurance

Holly set up my home insurance, she listened to what I was after and covered everything I asked for a fab price. I would highly recommend Holly to friends and family.

Consumer · 21 April 2026

★★★★★ 5/5

Google

Excellent service, they managed to sell our property where others had failed, so glad they stuck by us. Kept us up to date and responded to queries quickly, girls in the office were all lovely ☺️

Fiona · 10 July 2026

★★★★★ 5/5

Trustpilot

Excellent service

Recently put an offer in for my first house and was super daunted by all the legal and morgage requirements that needed to be in place to make the purchase complete. Thankfully the team at Dixons Acocks Green helped me. Adam, Lee and Courtney were always a phone call away. I would recommend anyone buying there first home to buy the hand in hand house purchase service provided by Adam it does come at a fee but well worth it as all solicitors are in house and he will save you allot on your monthly morgage repayments.

Kamran · 15 October 2024

★★★★★ 5/5

Google

We have just bought our first home through Dixon’s. Amelia and Emily were the best! Thank you for everything and for helping push to completion 🙂 …

Lisa · 11 July 2025

★★★★★ 4/5

Trustpilot

Renting

Holly was very helpful and answered all the questions we had! Very quick process and can’t wait to be in our family home!

Sophie · 28 May 2026

★★★★★ 5/5

Google

Absolutely fantastic service! Amelia and Emily were very helpful with assisting me purchasing my home. Would highly recommend!

Les · 10 October 2025

★★★★★ 5/5

Trustpilot

Forget the money-thirsty Oakmans, go to Dixons!

I have dealt with Dixons Estate Agents on several house viewings in Birmingham, and my experience has been excellent. Amy and Claire are genuinely the nicest estate agents I have met. They are energetic, professional, and, most importantly, they take the time to listen. They really paid attention to my preferences for buying a house, made thoughtful recommendations, and never once tried to push a property on me that didn’t feel right. Their approach is completely different from my experience with Oakmans, where I always felt like just another person in a long queue and, at times, as if they were doing me a favour by showing a property. With Dixons, the process felt personal, respectful, and genuinely helpful. If you’re looking to buy or sell a house in Birmingham, I would definitely recommend going to Dixons.

Emanuele · 18 March 2026

★★★★★ 5/5

Google

Emily, Ameilia and Ambreen were all very helpful with the purchase of my new property. Highly recommended. Great Job thanks for your service.

Saqib37 · 18 August 2025