Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
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5/5
GoogleWe bought our first home in UK with dixon Selly oak. The service that we got from the day of first viewing was amazing. The approach from the staffs and the help that we got with the documentation works are speechless. Thank you so much team for the support and we recommend dixon for those who chasing their dream home. Thank you
Asha Β· 12 May 2026
Agent replied Β· 12 October 2026
Thank you so much for choosing Dixon Selly Oak for your first home purchase in the UK. We are thrilled to hear about your amazing experience with our staff and their help with documentation. It is our pleasure to assist you in chasing your dream home. Thank you for recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleThe team at Dixons have been utterly amazing. I cannot fault them. Jan has been there to help from the point of sale to the completion. She has gone above and beyond, has always called me at the end of the day to update me because she knew how anxious I was. If you want an estate agents who actually wants to sell your house then choose Dixons over all the other agents in Bournville.
BaBaPlays Β· 25 June 2024
Agent replied Β· 24 August 2024
Thank you for your kind words about Jan and our team at Dixons. We are thrilled to hear about your positive experience with us. Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI had an issue with getting a deposit released for the rental on a property, where it was taking a significant amount of time to resolve, despite numerous phone calls and emails. That was until Corey was assigned to the case and with his help, the deposit has now been released!! He was very responsive to emails and worked hard to resolve the issue I was having! Thanks Corey!
Scott Β· 2 October 2024
Agent replied Β· 23 October 2024
Thanks for the excellent 5* review Scott! Thanks for your thoughtful comments about Corey and our Selly Oak team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWould like to say a big thank you to the team at the Selly Oak branch of Dixons. They made the whole process of buying our first home a whole lot easier and will definitely be returning to Dixons in the future. Special thanks to Amy, Claire & Becky who were always on hand to help with any questions/concerns we had and guiding us along the journey.
Tom Β· 23 October 2024
Agent replied Β· 9 November 2024
Hi Tom,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Amy, Claire, and Becky were able to make your first home-buying experience easier. We look forward to assisting you again in the future.
Best regards,
Lucy, Customer Relations Team
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5/5
GoogleJessica was really helpful and patient. She gave clear informations about the property
Chinelo Β· 12 May 2026
Agent replied Β· 12 October 2026
Thank you for your kind words, we are so glad that Jessica was able to assist you with clear information about our property. We appreciate your feedback. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleI was looking for a property to rent and I had a week to find one.
I came across a property offered by Dixons agency and set up a viewing. I met Tayla Mansell- an agent working there, which showed me couple more properties. One of them was exactly what I was looking for!
I am so thankful to Tayla for the unconditional support she provided to me throughout the process of renting the house and made the whole process so smoothly. I definitely recommend Dixon agency and especially the help of Tayla!!
Ana Β· 14 February 2024
Agent replied Β· 13 June 2024
Thank you for the fantastic 5* review, it is great to hear you would recommend us and I would like to wish you the very best for the future Ana. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI want to thank Ryan for a refreshingly prompt and transparent service. Renting can be a complicated business but Ryan has really gone above and beyond for helping me secure a property. Has really put my mind at ease! Would recommend.
Gabriel Β· 19 August 2025
Agent replied Β· 9 September 2025
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleA big huge thank you to Jan, Becky, Claire, Amelia and Amy at Dixons Selly Oak. I have bought and sold through this branch on many occasions, and each occasion, always a great 5* service. Staff are super friendly and always prompt with following things up. The reception you get is very welcoming, the staff treat you like they're own personal friends, but always with professionalism. Thank you everyone, keep up the good work and stay exactly as you are.
Ajit Β· 15 January 2024
Agent replied Β· 13 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleAmy and Becky were very helpful throughout the buying process, keeping us up to date on the latest developments and swiftly chasing queries for us. Highly recommended!
Joanna Β· 19 December 2025
Agent replied Β· 26 December 2025
Thank you so much for your kind words and recommendation! We take great pride in providing exceptional service and we are thrilled to know that Amy and Becky were able to assist you with your purchase. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleAfter approaching several estate agents to help find me a rental property I spoke to Taylor. Taylor went above and beyond and found me a property exactly where i needed and what I was looking for. She was extremely proffesional and kept me updated at all times. I was about to give up my search until I spoke with Taylor not all super hero's wear capes. Thank you Taylor
Martin Β· 6 June 2024
Agent replied Β· 13 June 2024
Hi Martin, thank you for sharing your positive experience with Taylor. We are delighted to hear that she was able to assist you in finding the perfect rental property. Thank you for leaving us your superb 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleThe team at Dixons have been great! I canβt thank them enough for all their help during my first time buying a house they made it a breeze! I would definitely recommend them to everyone, big shout out to Claire & Becky they have been amazing! Thank you so much again for all your help π β¦
Emma Β· 1 December 2024
Agent replied Β· 8 December 2024
Thank you Emma for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
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5/5
GoogleHad an amazing experience with Dixons. Worked with the lovely Chanel she was helpful from beginning to end and walked us through anything we were confused about. Never had a problem answering questions and made our moving process so much easier. Thank you so much!
Bambi Β· 12 July 2026
Agent replied Β· 12 October 2026
We are thrilled to hear about your amazing experience with our team, including Chanel! Providing exceptional customer service and making your moving process easier is our goal. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleClaire has been very helpful for finding the best property for us. Becky whom tirelessly showing us different properties and amazing knowledge of the viewing properties, finally found a dream home for us. Dixons team at Selly Oak is by far the best around here and I would recommend anyone selling / buying their properties with Dixons. Job well done and thank you for making the transaction within 3 months!
Gunner Β· 15 March 2024
Agent replied Β· 13 June 2024
Gunner vs thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
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1/5
GoogleI Wouldn't even give this place 1 stars!
They are the rudest estate agents iv had to deal with, iv recently just moved out of a property which I rented through Dixons & id definitely AVOID now if I was going to rent again . Timothy Reynolds was nothing but rude about me leaving threatening extra charges for leaving the property as he couldn't be botherd to read my tenancy agreement and see that under the break clauses I ended my tenancy in the correct way. All he cares about is getting his commission at the end of the day from there over priced properties. Daniella Lawmon also rude from this branch, questioning me about why I was leaving the property & also trying to threaten me with additional charges which where NOT in my agreement. They don't push the landlord on getting any repairs done they just fob you off on the phone with aload of rubbish to make sure you keep paying that rent every month so they get their commission!!. AVOID AVOID AVOID!!!!
Charles Β· 19 July 2023
Agent replied Β· 13 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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5/5
GoogleI recently went to view a property with dixons, the whole process with them was outstanding.
They answered any questions when needed, was friendly on viewing & happy to help in any way. The whole process with them was enjoyful. Skye Gough
Skye Β· 12 July 2026
Agent replied Β· 12 October 2026
We are thrilled to hear about your enjoyable experience with us, Skye! Our team takes pride in providing outstanding service and we are glad we could assist you every step of the way. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleOur house move spanned 10 months, almost everything that could go wrong went wrong. Without Dale, Krystal and the team at Dixons, Selly Oak - we don't think it would have ever happened. They are courteous, professional, knowledgeable and able to predict scenarios and offer advice on the best way to deal with the issues that arose. They kept us constantly updated and we got to know them well. We have absolutely no hesitation in recommending their services and actually, seeing how other agents in the chain operated, urge people to use them. We cannot speak highly enough of the team and would like to thank them for being with us every step of the way on our roller coaster experience. We have now eventually settled into our new home and would like to wish the team a Merry Christmas and a Happy New Year and also a heartfelt thank you for your assistance along the way. Keep up the great work!
Dave & Nicki
David Β· 14 June 2023
Agent replied Β· 13 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
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5/5
GoogleI couldnβt be happier with the experience I had working with Dixon estate agent during the purchase of my new home. From the very beginning, they were professional, knowledgeable, and incredibly supportive throughout the entire process.
Barry and Claire took the time to understand exactly what I was looking for, kept me informed every step of the way, and were always available to answer my questions. Their communication was excellent, and their attention to detail gave me complete confidence that everything was being handled properly behind the scenes.
What really stood out was their dedication and genuine care, I never felt like just another client. They made what can be a very stressful process feel smooth and even enjoyable.
Thanks to their hard work and guidance, I found the perfect home, and Iβm absolutely thrilled. I wouldnβt hesitate to recommend Dixons to anyone looking to buy a property. Truly top-tier service!
Nyesha Β· 10 August 2025
Agent replied Β· 9 September 2025
Thank you for choosing Dixon estate agent! We are thrilled to hear about your positive experience with our team. Providing top-tier service, understanding your needs, and making the process enjoyable is our goal. Congratulations on your new home and thank you for recommending us. #HappyHomeowner #DixonsEstateAgent
Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleWe were really struggling to find somewhere to rent that suited us, but after speaking with Jessica S everything changed. She was incredibly helpful, polite, and proactive, and made the whole process feel easy and stress-free. Communication was excellent throughout and she kept us updated every step of the way. Weβre very grateful for her help and would highly recommend her to anyone looking to rent.
Matthew Β· 12 December 2025
Agent replied Β· 26 December 2025
Thank you for your kind words! We are thrilled to hear that Jessica S was able to make the rental process stress-free for you. Our team takes pride in excellent communication and we are grateful for the opportunity to assist you. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleThe Dixons Sales Team did an amazing job selling my house. They worked really hard to secure a sale for my property. They were a great team to work with and helped my through some of my emotional breakdowns.
Melanie Β· 12 July 2026
Agent replied Β· 12 October 2026
Thank you for your wonderful 5* review! Our team at Dixons Sales is dedicated to providing top-notch service and we are thrilled to have helped with your home sale. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleJan Sturley kept us regularly updated and chased up loose ends when necessary: Jan was superb support throughout our lengthy sale process and was a vital connection between us, the buyer and solicitors: she saw things through to the end and gave us the confidence that all would eventually conclude successfully. I think without Janβs involvement, the sale may have fallen through.
Simon Β· 14 May 2024
Agent replied Β· 13 June 2024
Simon O'Connell thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleDixons Selly Oak are great people, I had an excellent experience from viewing to after sales support. I bought my first home with them so was a little nervous about the whole process; but Nick, Dale and the team have been great with communicating with me and my solicitors. Very efficient and managed to get the keys to the house in under 6 weeks. Thank you and I hope to use your services again soon :)
Sam Β· 14 June 2023
Agent replied Β· 13 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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5/5
GoogleI would like to thank Teliah for looking after me and helping me through the process from start to finish absolutely brilliant very professional nothing was too much trouble, outstanding communication Thankyou Teliah, I would also like to the Caitlan for showing me and my son around the property and helping us fill out the forms, Again very professional amazingly helpful
Shaun Β· 14 May 2024
Agent replied Β· 13 June 2024
shaun wakefield many thanks for taking the time to leave us your wonderful 5* review and your kind words, Best wishes, Lucy, Customer Relations.
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5/5
GoogleIβd like to express thanks to Teliah who was an amazing host. She was really attentive, made sure we got to our appointment okay, she was open and honest and easy to get ahold of. We went with another property but we loved our experience with Teliah and Dixons. It was much more positive than other experiences we had in the city.
Suzy Β· 14 April 2024
Agent replied Β· 13 June 2024
Thank you for your amazing 5* review and your kind words Suzy J. Best wishes, Lucy, Customer Relations.
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5/5
GoogleMeegan started our viewing, Claire and Becky did all other works behind the scenes. We found always helpful. They did provide a great service. We are happy and would recommend always.
Manjurul Β· 12 August 2026
Agent replied Β· 12 October 2026
Thank you for your brilliant 5* review! We are thrilled to hear that Meegan, Claire, and Becky provided great service and that you had a positive experience. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.