Dixons Birmingham reviews

★★★★★ 5/5

Google

I had a great experience dealing with Rebecca Fell, Lettings Negotiator at Countrywide. She was friendly, responsive and incredibly helpful when I needed assistance with my tenancy. She took the time to help, liaised with the landlord on my behalf and kept things straightforward during what was a stressful time. I really appreciated her support and how quickly she helped resolve the situation. Thank you, Rebecca, for your excellent customer service!

Sabaa · 9 October 2026

★★★★★ 5/5

Google

Hannah Jones was beyond exceptional, she kept everything professional while also making sure we weren’t overwhelmed. She was a star, absolute gem there.

Kira · 7 October 2026

★★★★★ 5/5

Google

I have recently moved into a property through Dixons, all my thanks to Hannah Jones. She had been so fab, so professional and has supported us the whole way through. She is super knowledgeable about what she’s doing, answers all questions and has made this process so easy!

Elise · 2 April 2026

★★★★★ 5/5

Google

My agent was absolutely amazing. It was my first time going through anything with houses and honestly this was such a perfect experience to do because of Hannah Jones. Incredible at her job, she broke down everything so perfectly and made sure I was always kept in the loop, never had me guessing what to do because she planned so well. Whatever you’re paying her, its not enoughhhhh.

Rahma · 7 October 2026

★★★★★ 5/5

Google

Very pleased, Sana was very helpful and informative throughout the process. Made us feel at ease. Thank you Sana 😊

Lauren · 5 October 2026

★★★★★ 1/5

Google

Where do I even start, absolutely awful service from day one. Moved in to rubbish and unwanted appliances & furniture that I specifically requested to be gone, never collected in two years. Chasing maintenance issues from day one between these and countrywide, phone lines never answered, never a straight answer passed from pillar to post. And now to be served with a section 21 notice with the possibility of being made homeless with two children they now are now assisting a crooked awful landlord in trying to make a false claim for cleaning a property left cleaner than when I moved in. A final inventory done by a third party who had no clue of the ongoing issues we faced daily and is trying to make them our fault. Never ever would I rent throught this company again I’d rather sleep on the streets then deal with these people. Thanks for absolutely nothing. Disgraceful!

Shaun · 12 July 2026

★★★★★ 5/5

Google

A great experience with Gina from property managment team. Fantastic comunication, warm and approachable phone manner. Thank you Gina

Tahera · 12 September 2026

★★★★★ 5/5

Google

After been messed about by my prospective buyers… I decided to put my house back on the market and Naif and Zoe sold it within4 days!! I was/am so chuffed at the turnaround! I have now exchanged contracts and completed the sale yesterday. I am so happy and pleased with both Naif and Zoe for turning things around for me. Dixons Yardley… highly recommended 👌🏽

Jasmine · 12 September 2026

★★★★★ 5/5

Google

Spoke to Hannah today on the phone, can I just say excellent service! Didn’t have a property for me yet but she’s going to let me know, would recommend!

Cavan · 12 June 2026

★★★★★ 5/5

Google

Sana was incredibly helpful throughout the process. She was professional, kind, and always quick to answer any questions I had. She made everything simple and stress-free. I’d highly recommend her to anyone looking for a reliable and supportive estate agent.

Mahnoor · 16 March 2026

★★★★★ 5/5

Google

I would just like to say a big thank you to Zoe and her team for making my first house purchase an amazing experience. They kept me up to date at every stage and the communication was on point. Once again thank you

Sham · 5 October 2026

★★★★★ 5/5

Google

Hannah was absolutely fantastic dealing with our property. Would highly recommend.

Henlow · 5 October 2026

★★★★★ 5/5

Google

Thank you Gina Neves for being so wonderful. We had quite a great experience

Olanorin · 12 September 2026

★★★★★ 5/5

Google

I can’t recommend Dave highly enough! From the very first meeting he was friendly, patient and genuinely interested in finding the best mortgage deal for my situation. He explained everything in plain English, was very responsive at all hours and secured me a mortgage on my dream home

Louis · 16 December 2025

★★★★★ 5/5

Google

So I called looking for a property for me and the Mrs and I called Dixons Yardley and I dealt with sana asma who was really helpfull and kind , me and my Mrs felt really welcome with her and sorted everything for us within a few days , thank you very much for your help and definitely recommended going with this agency .

Zakariya · 12 August 2026

★★★★★ 5/5

Google

Kristina Arvidsson was great help kept us informed every step smooth process from start to finish

Scorpion · 12 August 2026

★★★★★ 5/5

Google

My meeting with Rebecca was very reassuring, and we followed her advice on how to sell our property, which progressed exactly as she said it would. Rebecca was friendly and very knowledgeable and is highly recommended.

Mike · 16 March 2026

★★★★★ 5/5

Google

Becca was so helpful today, really smiley and welcoming. She gave us in depth information about the property and took the time to explain everything clearly. She was lovely throughout and made the whole experience feel easy and positive.

Malyqa · 16 February 2026

★★★★★ 5/5

Google

I recently signed my lease agreeement with Dixon sales and letting agents. Kristina and Hannah were very helpful with the process and patient with me answering all questions and taking concerns into account.

Okunuyi · 2 April 2026

★★★★★ 1/5

Google

Failed to inform us that there was a mentally ill woman who lived next door. We were harassed and moved out of the property by police and Dixons & the landlord did absolutely nothing to help safeguard myself and child. I reached out to them to fix the garden fence as the neighbour, who has now been charged with stalking, was destroying the fence to watch me and my child. RYAN suggested that I call the police as it wasn’t their problem, despite the fence belonging to the landlord. They lie a lot and their staff changes so much you never know who to get in contact with. Always confirm things via email as they will say anything over the phone and then lie about it. This company gets reviews from people who have just signed their lease and are happy. This review, however, is from someone who was left to deal with harassment, stalking and was told that they wouldn’t even secure my garden so that me and my infant child could be safe.

Ellena · 9 April 2026

★★★★★ 5/5

Google

The support provided by Dixons has been very good. Sana was excellent when dealing with a landlord query demonstrating a friendly professional approach and by providing detailed knowledgeable information in a timely manner. Thank you.

Danny27 · 16 March 2026

★★★★★ 1/5

Google

Very incompetent staff once you’ve signed your lease. Took Sophie months to sort out a simple lease change & the manager Ryan was even more clueless about the procedure. Pray you don’t have any issues with your place because they will take months to figure it out.The manager Ryan is rude & even more incompetent that the staff in his employ. All the reviews on here are done right after signing their lease, not a few years after dealing with their disgusting behaviour, so take them with a pinch of salt. Their employees change every other month, due to how terrible their management is.

Toy&cai · 10 November 2024

★★★★★ 5/5

Google

Thank you so much Dixons, Yardley. This is the 2nd time I have used your services and Hannah was a delight to work with, taking all of the stress out of the process, supporting us every step of the way. Thank you so much Hannah.

Alyson · 16 December 2025

★★★★★ 5/5

Google

Becca was exceptionally pleasant and friendly throughout the entire viewing. She maintained a warm and welcoming attitude, answered all questions clearly, and ensured the experience was both smooth and enjoyable. Her professionalism and approachable manner made a great impression. I would happily recommend her.

Olajide · 16 December 2025