Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleToday we viewed a property managed by Dixons, and we were very pleased with it.
The house was very cozy and lovely and the agent presenting it, Katrina, she was able to answer any questions we had and presented the property without pressuring us, which I appreciate since it gives us time to look around peacefully.
I want to add that unlike some other agencies, Dixons always answer their phone, which can be frustrating if you have to call multiple times just to get in touch.
Overall, very good agency!
Marco · 17 October 2024
★★★★★ 5/5
GoogleAmelia Hamilton was very kind and helpful. She did an amazing job and she treated me and my family wonderfully.
Peter · 17 September 2023
Agent replied · 13 June 2024
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally pleased with the service and friendly nature of the team at Dixons. We went into branch and organised a valuation nice and easy.
Faye came fully prepared and took time to explain the whole process, answering lots of questions, wasn’t pushy at all and left a great impression that her skills and experience in the market would be of real benefit when we decide to list our property.
Sam · 18 August 2023
Agent replied · 13 June 2024
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmelia was great she was very professional and helped me and my family find a house
Charlie · 16 December 2023
Agent replied · 13 June 2024
Thank you for your thoughtful 5* review Charlie! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDave was incredibly professional and helpful throughout the whole buying process. As a first time buyer, it was nice to have someone who made everything simple and made sure you understood. I would highly recommend Dixon’s and Dave Smith.
Laura · 14 June 2021
Agent replied · 13 June 2024
Many thanks for your recommendation and amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJoshua Cleveland was very prompt in attending to our maintenance issue which is highly commendable.
Tony · 17 May 2025
★★★★★ 5/5
GoogleI am currently selling and purchasing a property with Dixons. I am a worrier and worry about the smallest thing. Dixons have made the whole process straight toward and stress free. All the staff are very approachable and knowledgable. Their customer service is outstanding. They are always very polite and understanding. Their mortgage advisor Saifur is always very helpful and efficient. I will be recommending the services that Dixons have provided me with to all my family and friends. I can't thank Dixons enough for all their hard work.
Asmat · 15 June 2017
★★★★★ 1/5
GoogleHorrendous viewed a house paid a holding fee then told us we was declined due to my partner not telling them about her debts which she did and that due to COVID absolute thiefs to keep the cash I won't let this go...got another house passed all checks
Moey · 24 September 2024
Agent replied · 24 October 2024
Hello Moey, I'm sorry to hear about your experience. Please contact us at review@countrywide.co.uk so we can look into this matter further. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleA agreement was made on a house, both the seller and agent was happy to go forward then a week or two later Dixons contacted me informing me that the buyer would like another 5k due to whatever bogus reason and we accepted due to the need then another 4 weeks or so the agent contacted us again asking for another 5k increase.
I am not too sure how Dixons operate but a principle in any transaction is your word.
Worst thing about all of this was Dixons recommended us to go through there montage advisors and solicitors as per their recommendation we went through with it and paid the relevant fees but when the transaction never went through due to the greed of the seller or agent, unfortunately we cannot get our money back.
I am not here to spoil anyone's name but this wasn't professional and this kind of stuff shouldn't be happening in today's society.
I hope people learn from my experience with Dixons YardleyNegativeQuality, Professionalism, Value
Muhammad · 21 June 2022
Agent replied · 20 June 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat agents! Particularly, I would like to mention that Koren Dawe was so kind and helpful. I can strongly recommend to everyone.
Atay · 14 June 2023
Agent replied · 13 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmber Bennett was beyond helpful when it came to letting a property, she was attentive and was very easy to get hold of, she was also very approachable and kind through the whole process. I haven't met anyone so approachable and efficient when renting properties... overall i'm very satisfied with the service she provided!
Till · 14 June 2023
★★★★★ 5/5
GoogleThe team were absolutely brilliant, they managed to move me in fast and efficiently, Koren was extremely helpful and supportive in the process and I cannot thank her enough for helping me.
Hugo · 14 June 2022
Agent replied · 13 June 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 2/5
GoogleTook 16 months to sell my house with dixons ..took advice from them to use their solicitors country wide conveyancing .who lost me the first buyer due the time it was taking .they were horrendous .never answered emails .didnt return phone calls. The whole experience was traumatic .was given an estimated completion of 8 wks with a cash buyer whom I took a 6k less offer for quick completion, it took 7 months .then when I did finally sell the house I found the new buyer had rented it out with dixons yardley and they used all my advertising photos with all my late mothers furniture in and my personal belongings .I could go on writing all the bad points forever ..the only good point I can say is about emma at the castle Bromwich branch ..without her help I believe I would still be going through the sale .
Joanne · 14 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were introduced to Cara, Ryan and Destiny at Dixons Lettings to help us with the management of our Buy to Let property. We are new to the Lettings industry and were extremely grateful to the team at Dixons helping us find a tenant and coach us through the handover procedure from the developer. The team have been extremely approachable, professional and courteous. All our enquiries have been attended to promptly and with complete professionalism. We cannot thank them enough for all their help securing our first tenant in our inaugural investment property and would definitely recommend them to anybody wishing to do the same.PositiveResponsiveness, Quality, Professionalism, Value
Selina · 14 June 2022
Agent replied · 13 June 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI just wanted to say a BIG thank you to our mortgage advisor and to Dixons Yardley for such a quick, professional and helpful service. You have saved us thousands of pounds by not going for another advisor. Thank you for helping us secure our first home. After gathering all the relevant documents, our mortgage advisor was so professional and managed to secure our mortgage so quick as we received a mortgage offer letter within a few days after the application was made. I would definitely recommend going for Dixons a million times! Thanks again!PositiveResponsiveness, Quality, Professionalism, Value
Sonia · 14 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy name is Saleem Rehman, I received a excellent service from Dixions in Yardley especially from Paul Orme and his team, and also received fantastic first viewing conducted by Paul he was very professional and explained the whole process of buying the property and the whole process of offering on the property and kept us up to date throughout with excellent communication, once again Paul thank you very much and please keep up the good work and the rest of the team.
Naz · 15 June 2016
★★★★★ 5/5
GoogleAbsolutely Excellent service from Dixons Yardley. I was a very nervous first time seller and both Iain the manager and Paul guided me through the various stages.
I do not believe i could have done it on my own.
I would highly recommend Dixons, Yardley branch if you want a estate agent who is honest, professional and putting you the customer first.
Paul was able to agree a sale of my property for the asking price within 72 hours of it being marketed.
I was kept updated on a regular basis which assisted me with my next property purchase.
Thank you Iain and thank you Paul.
Sam · 15 June 2016
★★★★★ 5/5
GoogleI have a HMO property where rooms were empty for a while on with other agents, Dixons Yardley managed to let out the rooms quickly & occupied it with good tenants. Great, efficient service. Thank you to Ryan & all the team.
S · 14 June 2020
Agent replied · 13 June 2024
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Scott
★★★★★ 5/5
GoogleVery good service, everything was sorted a lot quicker than we thought with good communication by Stina and Rebecca.
Nicola · 12 June 2026
★★★★★ 5/5
GoogleI would like to thank you Dixon and specially Amber who supported me to find a best property and saved my lots of time. The whole process was very smooth and very professional. I would receommend to every one to approcah Amber at Dixons property. Once again a big thanks... (Mehboob Ali Shoro)
Mehboob · 14 June 2023
★★★★★ 5/5
GoogleAll the staff at Dixon yardley are very helpful and generous especially amber. She was helpful and very responsive when it came to finding me a property to rent. She was also very efficient in moving me in within the a week. I would most definitely use them again and have already spoke highly of them to friends and family who are thinking about moving or finding new properties
Reygn · 14 June 2023
Agent replied · 13 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would like to thanks dixons yardley amazing service all staff are brilliant and smiley face,espcially thanks to david smith for helping me to get my first home ,he approved my mortgage in just 2 dayz superb quick fast really appreciate him, i am very happy highly recommended thanks to zoe sophie rebecca to all thanx,,
Afaq · 14 April 2024
Agent replied · 13 June 2024
Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
★★★★★ 5/5
GoogleIts has been an absolute pleasure working with the team at Dixson Yardley. Job well done always!
Chloe · 17 September 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
Google1st time selling a house and they helped every step of the way, Grace was a godsend and very helpful. So helpful that we agreed an offer after only 1 week on the market. Highly recommendedPositiveResponsiveness, Professionalism
Alan · 14 June 2021
Agent replied · 13 June 2024
Thank you for your wonderful recommendation and 5* review! I will make sure your kind words are passed to our local team. Kind regards, Scott @ Customer Relations
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