Trusted Agent profile
★★★★★
221 reviews across 2 platforms
543 Bristol Road, Selly Oak, Birmingham B29 6AU
Direct Housing's Birmingham office at 543 Bristol Road is rated 4.1 out of 5 across 221 reviews on two platforms, including 218 Google reviews rated 4.1. Checked 9 October 2026.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleWhen I first arrived in the UK, I rented a house for language classes from zim. During the course, the landlord broke the contract and wanted to postpone the delivery of the house, so I went to find zim. Zim was on vacation, but he was very enthusiastic to help me solve my urgent need. Direct Housing is a reliable housing company. Zim, the agency, is so cute, hahahaha
5/5
GoogleBecky is extremely helpful and professional, great service!
Thanks for your positive review, it’s much appreciated!
1/5
GoogleAbsolutely awful experience today from this agent. Today should have been the reunion of 5 friends, really excited to see each other again. However, they went home at the end of the day as the house they thought they would live in this year can't be lived in. The property was dirty, covered in cobwebs all over, definitely not Covid secure, shabby, paint peeling off the walls, loose dangerous carpet on the stairs and the 'inspector' passed it as perfectly clean. She even suggested we should hoover the ceiling and she would knock off £10 - off what, I wonder.?Please stay away from this estate agent, as they are not to be trusted to provide you with a house that is in a fit state to be lived in. Their unprofessionalism was shocking. I am so angry that 'nice students' as they put it, are constantly abused and taken advantage of by these rogues. Do not use this estate agent. They are appalling. I have more photos but what's the point?NegativeQuality, Professionalism, Value
I would like to clarify some of the points you have made as they do not reflect the true situation. You collected the keys to your house and returned later stating the condition was unacceptable, you had found crumbs down the side of the sofa and some other cosmetic issues and you didn’t believe it was Covid clean. You demanded a member of our inspection staff go to the house immediately. When it was explained that she had timed appointments through the day but would come to the house after her last appointment you rudely stated that you did not trust her. You had never met her before. You went on to verbally attack her, even though she had offered to meet you at the house after her appointments. You displayed further irrational behaviour before leaving our office. You said you were not going ahead with the tenancy and we immediately offered to refund your deposit. We were somewhat surprised when you came back a short time later asking to stay overnight at the house, even though you had previously stated it was not Covid clean. We refused to allow you to stay, and believe this to be the true reason for the negative review rather than the condition of the house. Everything you alluded to being unsatisfactory was cosmetic and easily rectified. They were not emergencies and would have been dealt with within a few days. The condition of the house, we agree, is a little shabby, but it is a budget property and you chose it for its significantly low rent. Despite your behaviour in our office, and that of your parent, we hope you find somewhere suitable soon.
1/5
GoogleContinually lost our paperwork after initially making us fill out the tennancy agreement for the wrong house. House was disgusting when we arrived and we asked them to clean it three times, after each they ensured us it had, and in the end took 3 months! They may offer great prices on houses but the lack (more like non existent) of ability to perform their job is not worth it
5/5
GoogleI had absolutely the best renting experience. People working at Direct Housing are very knowledgeable, kind and helpful. I've been renting a flat above the company and received not only a fantastic service but also great neighbours always happy to chat. Ladies working at Direct Housing have always made sure that I was satisfied with the flat, quickly responded to any of my emails and respectfully arranged viewings, making sure I knew about them few days prior. If you are an inexperienced student just as I was I definitely recommend renting with Direct Housing. It has been my first time renting privately and I've heard a lot of horror stories about that. But all I received is a great service and kind people actually caring about their tenants.
Thank you Karolina for the positive review, I’m glad you felt the staff looked after you while you were with us. All the best for your future.
2/5
GoogleTerrible property condition when moving in. O K communication and assistance from agent throughout tenure. When moving out attempted to charge bogus cleaning fees which were ultimately cancelled by the agent before TDS Adjudication. Avoid.
1/5
GoogleI am actually disgusted. If I could rate 0 I would. I viewed a house that was a health hazard. Bacteria growing in communal areas which would make someone very sick. Despite pointing this out, they decided to continue viewings and I hope to god no one took the property. They kept closing the doors to hide it.
You asked to view this property while it was occupied, and without asking permission of the tenants you opened cupboards and fridges. Each tenant has a fridge in their bedroom, so the fridge in the kitchen was surplus and switched off to save electricity. The fridge door had closed and there was mould inside. However, this is something the tenants did, not Direct Housing. We cannot interfere with the way people choose to live. I have to correct you on your statement of bacteria growing in the communal areas, what you meant was there was mould in the unused fridge. If the tenants had seen you invading their privacy they would have been within their rights to tell you to leave. I noticed that you have written a number of other reviews, all of which are negative and detrimental and which could be construed as trolling. If you are going to make a complaint please ensure your facts are correct. And stop trying to promote your Cleaning Company on the back of duff reviews.
5/5
GoogleMaddy made us feel more at ease about providing our deposits for the property and responded promptly to our queries
David thank you for your positive review and kind words. I will pass them on to Maddy. All the best
5/5
GoogleLauren was super helpful and friendly and made finding our next house so much less stressful than I expected!PositiveResponsiveness, Professionalism
Thank you Rachael for your positive review!
5/5
GoogleWe have used Direct Housing for many years now for our rental property in Selly Oak and have recently used their services to sell the house. We have been extremely pleased with the service from the team in the office as well as their maintenance team. The process of marketing and selling was made much easier with their help and Clare is an absolute star!
5/5
GoogleIlva at direct housing is great to deal with. She's always friendly and always deals with our enquires efficiently. She always does what she says and I can trust her to follow through our enquiry from start to finish. Thanks Iilva
5/5
GoogleThank you Clare Dempster for your advice and support, I know I can rely on Direct Housing for guidance.
Thank you for your positive review, we are glad to have been of assistance.
5/5
GoogleExcellent custom service. All the staff was very friendly and helpful, especially Melissa, Kirby and Annettte.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Sahil for your nice comments about our staff, glad to hear you were happy with our service!
1/5
GoogleDO NOT USE THIS LETTING AGENT! When I moved into my flat a year ago it was filthy. I had to clean it myself as the estate agents did not arrange for a cleaner to come and did not respond to complaints. Now I have left my flat, I am being charged for leaving things that belonged to the previous tenant in the flat and for meticulous clean that I highly doubt will actually be done. For example, I am being charged to clean the floor under the fridge when the fridge had mouldy food stuck to the shelves when I moved and the floor was definitely not clean. I am being accused of lying about this and their customer service is incredibly poor. Not happy with my experience using their services at all. In Response to the reply below: If by 'ironing out issues' you mean threatening legal action and hanging up on people then yes you handled the issue before I posted this review. I did not refuse to clean it, I accepted the payment for cleaning as I was unable to return to Birmingham in the 24 hour period I was given. Fortunately I can post pictures on this review so I can show the supposed unacceptable state I left the flat in. I understand it was a busy period when I moved in, but there was no excuse for the filthy state it was left in. The member of staff only cleaned my dirty fridge. I left the rest for a few weeks when I went home but when I came back it still wasn't cleaned so I did it myself. Please stop being so rude and lying. This is the worst customer service I have ever received.
I was a little surprised to see that we had a negative review on here, as we tend to iron out any issues before they reach this stage. When you vacated this room, it was checked, found to be unclean, and you were asked to go back and clean it. We sent you photos of the condition and you were given every opportunity to clean it. You refused, so we sent in a cleaner, for which you had to pay. It is unfortunate there is no space for photos on here, as I would have no hesitation in posting them to show what you had left for the next tenant to move into. When you moved into this property, it was at the busiest time of year for students moving into/out of properties and the room was on a cleaners list to be done. After you complained to the office about having to wait, one of our staff went to the flat and cleaned it herself. There was no reason to leave the property in such an unacceptable condition. The photos posted by you do not show the dirty carpet, soiled lino with drinks spills, drinks splashes down the side of furniture, dirty fridge etc. We can send you photographic evidence if necessary. Prior to you posting your comments, we received an unpleasant email from a person who later revealed himself to be your friend, threatening to post a bad review on here if we charged a cleaning fee for your room. Upon our inspection, your room needed cleaning, you refused to clean it, so it was done on your behalf. Our cleaning service is not free.
4/5
GoogleNina was so helpful through the whole process and responded to all questions very quickly, she was a pleasure to work with in viewings too.PositiveResponsiveness
Thank you Frankie for your review, good to hear you were looked after!
5/5
GoogleI recently moved out of property that was being sold by the Direct Housing Sales team. It was very smooth experience as the tenant leaving the property. I was grateful to Clare from the sales team who was always flexible and patient. She was very honest and directly communicated with me throughout the whole process. Thanks!
Thank you Bianca for such a nice review, I'm glad you felt supported throughout the move. If we can help with housing in the future you know where we are!
5/5
Googlesorted us out a house despite a landlord being extremely difficult, Nina has been amazing thanks so much
Emile thank you for your kind words, the staff really appreciate reviews like this, Nina send her thanks too :)
5/5
Googlei love Direct Housing... their staff are very friendly and welcoming. Mellissa, Annette and the team have been very helpful. I love them all
Thank you for your positive review Christian, its much appreciated by all of us at Direct Housing :)
5/5
GoogleMy first property viewing experience ever. With no experience or idea what to ask or expect. I phoned Direct Housing Selly Oak and had a chat with Clare. She cold clearly tell I didn’t have a clue. But her genuine kindness and advice that only comes from the hart made the whole process seem easy with a bit of humour too. BIG THANK YOU.
Hi Adrian, thank you for your lovely review! I'm glad we were able to help, and hope we can work together again in the future.
5/5
GoogleProfessional and student friendly customer service. A special thank you to Becky Bhogal.PositiveResponsiveness, Professionalism
Yuliya thank you for your kind words, we really appreciate them!
5/5
GoogleHad a really good chat with Melissa today. She was professional and really helpful, answering all of my questions quickly! Thanks Melissa!PositiveProfessionalism
Thank you Ollie for your positive review, good to hear Melissa looked after you!
5/5
GoogleProblems with the property were sorted out quickly and with no fuss, thank you Becky!
Ben thanks for your positive review!
5/5
GoogleMaddy was very helpful, friendly and polite during the whole process. I would highly recommend her services to any friends.PositiveResponsiveness, Professionalism
Thanks Matt for your positive review for Maddie, she was happy to help!
5/5
GoogleWe have been letting through Direct for some years and year in, year out, we are still getting the same first class friendly personal service and attention to detail we got as new customers. Clare really went the extra mile for us recently and the whole team are fantastic ! Thank you.
Thank you Jane for your nice review, the whole team appreciate your kind words!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Direct Housing's Birmingham office has 221 reviews across two platforms: 218 on Google, 3 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
Direct Housing is rated 4.1 out of 5 across all 221 reviews, and 4.1 out of 5 on Google from 218 reviews, checked 9 October 2026.
Direct Housing, 543 Bristol Road, Selly Oak, Birmingham B29 6AU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
