Trusted Agent profile · Birmingham
★★★★★
80 reviews across 2 platforms
1 Ryland St, Birmingham, B15 1AY
Cortland's office in Birmingham, at 1 Ryland St, is rated 4.0 out of 5 across 80 reviews on two platforms, including 61 Google reviews rated 4.8.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleHad a viewing with Layah - very helpful and lovely. I won’t be proceeding as I am moving out of Birmingham but definitely will look at Cortland when I come back!
Hi Sarah, Thank you for your feedback and for recognizing all the hard work that Layah does around here! We are truly lucky to have them on our team. Please let us know if you ever need anything! - Your team at Cortland Broad St.
5/5
GoogleIsabelle was amazing today! Viewing went great!
1/5
TrustpilotFinal Account Fraud After Move-Out, $1,700 in Bogus Charges Turned Into $3,060 Demand
After paying thousands in rent and a negotiated early termination fee, Cortland Ridglea Apartments in Fort Worth, Texas, hit me with over $1,700 in bogus charges after move-out, including chlorine and cleaning fees, and kept my entire $565 deposit.
5/5
GoogleHad a lovely viewing experience with Isabelle,. Super professional, showed me a lot of different options and explained all my questions to a very high standard. I enjoyed my experience.
Hi Lee, Thank you for your feedback and for recognizing all the hard work that Isabelle does around here! We are truly lucky to have them on our team. Please let us know if you ever need anything! - Your team at Cortland Broad St.
1/5
TrustpilotThis company is as shady as they come
This company is as shady as they come. They take over properties, then hike the prices beyond reasoning, and force existing tenants to vacate because of priced out of market value. Employees and owners are all about lining their pockets and not about being a good business.
1/5
TrustpilotThey should consider taking off late…
They should consider taking off late fees not just once in the lifetime of being a tenant, if the tenant lost his or her job or an unexpected situation occurs. I can see once a year, but come on that is such a stupid rule. Have some compassion.
5/5
GoogleThe place seems wonderful with its cozy public spaces and large gym. Isabelle provided a thorough room tour and patiently addressed all my questions.
Hi there, Thank you so much for taking a moment to share your feedback with us. We're glad to hear you had a great experience with Isabelle! If you need anything at all, please always feel welcome to reach out to us or stop by. -Your team at Cortland Broad St.
5/5
GoogleJust had a lovely viewing with an Isabelle, very professional and really helpful - made this a great experience for us! Thank you. -Khadijr
Hi there, Thank you for your feedback and for recognizing all the hard work that Isabelle does around here! We are truly lucky to have them on our team. Please let us know if you ever need anything! - Your team at Cortland Broad St.
1/5
TrustpilotSham
Sham. Started off calling themselves LIV GROUP and then when the tuuuurd started to be shovelled they changed their name. The people are fraudsters. Take overpriced rent for little support or return. Communication is nonexistent unless you find the director on LinkedIn and message directly for it to filter down. These people are scum. The apartments are full of scum that haven't been properly vetted. And yet, I'm paying top end of £3k per month. We have pikeys on the bottom floor smoking weed and attacking people for no apparent reason. We have people stealing parcels from reception. We have a barrage of Eastern European Uber drivers treating the car park like a playground. This is Surrey, not Moss Side!!!
5/5
GoogleIt's a wonderful journey with Cortland leasing department and management team.
Hi Ken, thank you so much for taking the time to share your feedback with us! We're always here for you if you need anything at all. - Your team at Cortland Broad St.
5/5
GoogleIt was really great, nice place to live and also the staff was very kind and polite.
Hi, we're thrilled to hear that you've had a great experience at Cortland Broad St.. We're always here for you if you need anything at all. - Your team at Cortland Broad St.
2/5
TrustpilotCortland's Corporate Greed = Higher Rents, Unaffordable Housing Markets
Cortland manages apartment complexes and I have lived at a few newer properties that were starting by someone else and then bought out by Cortland. In my experience, when Cortland takes over, many of the free amenities (like snacks in the leasing office, branded dog bag holders, etc.) go away and they raise rent significantly. When Cortland took over, they raised the rent on my current apartment for new leaders by $500 flat, all units went up $500 for no reason at all. Cortland's corporate greed is not harmless; when they needlessly raise rents for every property they own/manage, it pushes hardworking people out of the area and contributes to unstable housing markets.
5/5
GoogleThe viewing was really nice and Isabelle’s customer service was amazing. Would definitely recommend!!!
We're thrilled to hear that you've had a great experience at Cortland Broad St.. Please feel free to reach out to us if you ever need anything at all. - Your team at Cortland Broad St.
5/5
GoogleExcellent brand new building, spacious one bedroom apartments starting at 1200 unfurnished or 1400 furnished
Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to contact us any time; we'd be happy to help! - Your team at Cortland Broad St.
5/5
GoogleBeautiful building, great communal areas and top tier management ;)
Hi, we're thrilled to hear that you've had a great experience at Cortland Broad St.. We're always here for you if you need anything at all. - Your team at Cortland Broad St.
1/5
TrustpilotVery rude Staff
This review is for Cartland in reading.the location is fantastic apartments are good.but you need to train your senior staff to be courteous to your customers.I had an not so friendly experience with your General Manager at reading Sheila who I thought was a bit racist towards me.the rest of the staff has been fantastic and helpful .I have not had a very pleasant relationship with her since then.
1/5
TrustpilotTerrible customer service - avoid
Terrible customer service, my development is managed by a division of this Group (Anthem Management) where service levels have been non existent. They fail to respond to any requests for maintenance or repairs or provide any information about spend against budgets.
1/5
TrustpilotInInvasion of Privacy and Ongoing Mismanagement, Do Better, Cortland Rosslynvasion of Privacy and Ongoing…
Invasion of Privacy and Ongoing Mismanagement, Do Better, Cortland Rosslyn
5/5
GoogleIt's fantastic, and it provides great emotional value. I really like you
1/5
TrustpilotWaste of time and unprofessional staff
The company does not communicate whatsoever, as we had already made an offer on a 'Immediately available' flat and were reassured we will be contacted regarding our very appealing offer. However, no correspondence has followed and they don't even respond to phone calls or emails. Complete waste of time :/
5/5
Googlegood🤲❤️ …
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Hey neighbor! Thank you for your feedback. If you ever need anything at all, please don't hesitate to let us know! - Your team at Cortland Broad St.
4/5
GoogleGood
Hi there, Thank you so much for taking a moment to share your feedback with us! We truly appreciate you letting us know your thoughts on your experience at our community, and hope you will always feel welcome to get in touch with us if you ever need anything at all. - Your team at Cortland Broad St.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Cortland's Birmingham office has 80 reviews across two platforms: 61 on Google, 19 on Trustpilot.
Cortland Birmingham is rated 4.0 out of 5 across all 80 reviews, and 4.8 out of 5 on Google from 61 reviews.
Cortland Birmingham, 1 Ryland St, Birmingham, B15 1AY.
