Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIllegal charges for DOMESTIC VIOLENCE move-out
They are trying to charge me almost $9,000 for breaking my lease due to DOMESTIC VIOLENCE which is AGAINST THE LAW in Texas. I filled out all the necessary paperwork, and corporate is trying to tell me the office manager never sent it to them. That's not my problem bruh, ask them for it. The assistant manager sent me a copy after I signed, to the stupid Cortland app which I no longer have access to but they won't re-instate my access to go back in and get it. I even sent corporate a copy of my Protective Order. I transferred the lease to my ex and he stayed there for another 2 months after I left SO I AM FREE AND CLEAR OF ALL CHARGES. Can't get a hold of any manager to try and figure any of this out, but I'll keep trying because their incompetence will NOT ruin my 800+ credit score.
Laurel · 11 September 2025
★★★★★ 4/5
GoogleBeautiful apartments, and communal resident lounge areas.. excellent location close to city centre.. perfect for professionals & families.
Special thanks to Isabella from the lettings team for her amazing assistance throughout.
Rema · 28 July 2024
Agent replied · 27 August 2024
Hi Rema, thank you for your feedback and for recognizing all the hard work that Isabella does around here! We are truly lucky to have her on our team. Please let us know if you ever need anything! We're always here for you if you need anything at all. - Your team at Cortland Broad St.
★★★★★ 5/5
GoogleI had a viewing with Isabelle and she was very helpful in showing us around the apartments that were available and answering all the questions I had :)
K · 15 February 2026
Agent replied · 16 April 2026
Thank you for sharing such great feedback, K. The experience you described is exactly what we hope every viewing feels like, and it’s wonderful to know Isabelle’s help and clear answers made the process smooth for you. It really means a lot to see that care reflected in your visit.
- Cortland Broad St.
★★★★★ 5/5
GoogleVery good, especially the lady who received me very, very good. All the introductions were very attentive and thoughtful. Living here must have been a great experience，Isabelle
Meng · 15 February 2026
Agent replied · 16 April 2026
Thank you for sharing such thoughtful feedback, Meng. The experience you described is exactly what we aim to deliver during every viewing, and it means a great deal to know Isabelle’s care and attention made such a strong impression. We’re glad the building left you with such a positive sense of what living here could be like.
- Cortland Broad St.
★★★★★ 5/5
GoogleYasmin showed the tour and it was beautiful and incredible the amenities was stunning with luxurious decor and appliance and private rooms with kitchens gyms 24 hr incredibles thank you for the tour Yasmin
Mazza · 15 December 2025
Agent replied · 16 April 2026
Hi Mazza,
Thank you for sharing your feedback with us and for the shout out! We are thrilled to hear you had an excellent experience touring with Yasmin. If you have any questions or need anything, please feel welcome to reach out to us.
-The Cortland Broad St. team
★★★★★ 5/5
GoogleViewing was amazing, thank you Isabelle. I loved the apartment so well designed. Lovely building! The roof top and sky lounge is my favourite part.
Omojevwe · 28 July 2024
Agent replied · 27 August 2024
Hello,
We're so happy to hear that you had a wonderful viewing with Isabelle! The roof top and sky lounge are certainly lovely perks to living here. We hope to welcome you home to Cortland Broad St. soon. In the meantime, if you have any questions, please don't hesitate to reach out to us.
-Your Cortland Broad St. team
★★★★★ 5/5
GoogleI had a great experience with Isabelle during my apartment tour at Cortland. She did an amazing job explaining everything clearly, and the tour was very informative. Thank you, Isabelle, for making the process smooth and helpful!
Lama · 16 October 2025
Agent replied · 16 April 2026
Hi Lama,
Thank you very much for sharing your feedback with us and forgiving Isabelle a shout out. We are happy to do whatever we can to provide the best experience possible, so please let us know if there is ever anything we can do for you!
-The Cortland Broad St. team
★★★★★ 5/5
GoogleThe building was really beautiful. Nice apartments and private spaces. Isabelle was so welcoming and lovely during the tour. Great place to live!!!
Dan · 28 July 2024
Agent replied · 27 August 2024
Thank you so much for taking the time to share your feedback with us! Please feel free to reach out to us if you ever need anything at all.
- Your team at Cortland Broad St.
★★★★★ 1/5
Trustpilotworst costumer servixw
I live here in Cortland Hollywood , this is my 4th year and I am here only because is close to my job. This place has the most terrible costumer service I have ever experience. They don’t care about the people who lives here at all. They don’t respond your calls , they give wrong information, they change the people who works at the office every time. If you go to the office to ask something they get mad (always). Basically the seems to enjoy having a bad energy. Is the worst treatment to people. Also be very careful and take screenshots of everything because then, they give wrong information and pretend that is your fault. Happens to me every year. Hopefully this is my last one here.
Maria · 19 April 2025
★★★★★ 5/5
GoogleIsabelle was extremely helpful from the leasing team! Lovely amenities & apartments. Gym is incredible! Suitable for everyone
Ozien · 28 July 2024
Agent replied · 27 August 2024
Hello Ozien,
Thank you so much for visiting us. We're thrilled to hear that you found Isabelle helpful and loved seeing our amenities and homes. Please let us know if you ever need anything at all.
-Your Cortland Broad St. team
★★★★★ 5/5
GoogleI am very pleased with the way Isabel showed us around the property. Thankyou🤗 …
Ojas · 15 February 2026
Agent replied · 16 April 2026
Thank you for the lovely review. We're so pleased to hear Isabel made the viewing such a positive experience for you.
- Cortland Broad St.
★★★★★ 5/5
GoogleIsabelle is so friendly she helped us a lot during our viewing
Maias · 20 August 2024
Agent replied · 27 August 2024
Hi Maias, thank you for your feedback and for recognizing all the hard work that Isabelle does around here! We are truly lucky to have them on our team. Please let us know if you ever need anything!
- Your team at Cortland Broad St.
★★★★★ 5/5
GoogleIsabelle was really good when taking me through my virtual tour, very informative and I can’t wait to move into my new home
Bigmontyyy · 26 May 2025
★★★★★ 5/5
GoogleThe Cortland is absolutely beautiful. The staff was extremely helpful and Isabelle did a great job showing us around.
Aahana · 15 November 2025
Agent replied · 16 April 2026
Thank you for sharing your feedback with us, Aahana! We sincerely appreciate you giving Isabelle a shout out and are glad to know you had such a great experience, If you ever need anything, please always feel welcome to reach out.
-The Cortland Broad St. team
★★★★★ 1/5
GoogleBefore you even think about moving in here you should come check out their Watford building & see the shambles that it is & how rubbish the management is...these guys will not give two hoots about residents & we're supposed to be the flagship...be prepared for dodgy references, sudden changes in specs & terms & conditions, incredibly poor aftercare, fake American platitudes with zero customer service...just check out the Cortland Cassiobury reviews from us real residents.
Testtester · 10 June 2023
Agent replied · 11 June 2024
Hello,
We’re sorry to hear that you have had this experience at Cortland Cassiobury. We understand that there have been some obstacles that the team in that community have been working through diligently. While Cortland manages both Cortland Cassiobury and Cortland Broad St., Cortland Broad St., is a separate entity and not yet operational. We understand your concerns but ask that you please contact the team at Cortland Cassiobury via email at cassiobury@cortland.com for assistance. A member of the Cortland Cassiobury team will be happy to assist you as soon as possible.
-Your Cortland Broad St. team
★★★★★ 5/5
GoogleThe Cortland team have been excellent in helping with my recent move, everyone has been friendly and gone out of their way to ensure the move was as seamless as possible. The building itself is exceptional and offers great amenity space, including a spacious sky lounge. I would recommend Cortland to young professionals looking to rent in Birmingham!
Patrick · 28 June 2024
Agent replied · 27 August 2024
Hi Patrick, thank you so much for taking the time to share your feedback with us! We're always here for you if you need anything at all.
- Your team at Cortland Broad St.
★★★★★ 5/5
GoogleCortland is breathe taking . The staffs are super receptive , nice and always eager to help . Layah and laura welcome you with smile that warms the heart , you cant have bad times around them.
I am lost in words with this edifice. Don’t think twice , Cortland is the best place to stay
King · 28 July 2024
Agent replied · 27 August 2024
Hello,
We're so happy to hear that you've loved your experience with Layah and Laura. We strive to provide all of our residents and guests with the best possible experience and are thrilled that we have been able to do just that. Please let us know if you ever need anything at all as we are always happy to help.
-Your Cortland Broad St. team
★★★★★ 5/5
GoogleCame here for a visit , amazing hospitality from the staff in the reception.great living space and great facilities with regards to the gym.100% recommend for someone looking to study while close to the city
Ibby · 18 March 2026
★★★★★ 1/5
TrustpilotInternational property management company out of control
International company not being able to control their UK operations. Their British operations (Anthem and others) are utterly mismanaged, misappropriating funds and have „managed“ our and other developments close to braking point. Not even our developer, one of the largest in the UK was able to get through to you and now withdrawing business / developments one after another. And despite contacting Cortland‘s senior managers, nothing happened. The only thing their staff can do is providing empty promises!
Markus · 30 November 2024
★★★★★ 1/5
TrustpilotInternational property management company out of control
International company not being able to control their UK operations. Their British operations (Anthem and others) are utterly mismanaged, misappropriating funds and have „managed“ our and other developments close to braking point. Not even our developer, one of the largest in the UK was able to get through to you and now withdrawing business / developments one after another. And despite contacting Cortland‘s senior managers, nothing happened. The only thing their staff can do is providing empty promises!
M · 30 November 2024
★★★★★ 1/5
TrustpilotScammers and super unprofessional
Literally the most unprofessional and rude agents I’ve ever worked with. Their agents will lie to make the sale and ghost you once they have your money. Simple things take them ages, contacting anyone from that team is like a wild goose chase. They have kids working the phones with 0 experience and knowledge. I had an agent call me at 9pm after ghosting me all week. What a joke. It’s been months and I still haven’t got my holding deposit back. they find absurd reasons to delay simple process because they have ‘low resource’ lol. They clearly lack experience and access to basic technology and infrastructure that other estate agents have. Don’t waste your time and money.
Devyani · 15 October 2024
★★★★★ 5/5
GoogleNew apartment with amazing views and rooms. Wonderful and friendly tour lady (Isabelle). Overall 9.5/10.
Ashley · 16 October 2025
Agent replied · 16 April 2026
Hi Ashley,
Thank you so much for taking a moment to share your feedback with us. If you have any questions or need anything at all, please feel welcome to reach out to our team.
-The Cortland Broad St. team
★★★★★ 5/5
TrustpilotI work with Cortland closely on a…
I work with Cortland closely on a professional level and have to say that their commitment to ensuring the journey runs smoothly for Tenants is second to none. Massive shout out to the referencing team and Lucy!
M- · 14 May 2024
★★★★★ 5/5
GoogleVery Impressed with how Layah Made me feel and how warm welcoming she were. Definitely would l love to take this opportunity further at some point! All the staff were amazing also so friendly and respectful towards me!!
Kieran · 2 December 2024
Agent replied · 9 December 2024
Hi Kieran,
Thank you so much for taking a moment to share your feedback with us! We truly … More
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