Connells Great Barr reviews in Birmingham

★★★★★ 5/5

Google

Mortgage advisor Asad has been an absolute gem helping me from beginning to end in buying my home. He was really supportive, informative, and honest, he may have questionable taste in football team but he is a brilliant mortgage advisor and I would recommend him at Connells Great Barr to anyone.

Krystal · 27 November 2023

★★★★★ 1/5

Trustpilot

They have been holding my deposit since…

They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless

Hope · 17 June 2026

★★★★★ 1/5

Trustpilot

Rude and do not communicate dont…

Rude and do not communicate dont update you and do not reply to messages .. waste if time and a just unreliable very unprofessional especially a guy named luke Rolt and chante Stott avoid these 2 at all costs

JIMMY · 24 September 2026

★★★★★ 5/5

Google

Had an amazing experience with Cally and Tori when going through the process of moving house. They couldn’t have been more helpful in the situation from start to finish. Would 100% recommend going through those two if you ever need to rent a house.

Atlanta · 17 December 2025

★★★★★ 5/5

Google

Had a really good experience with Connells Great Barr when purchasing my house. Charles, Brooke and Michelle were super helpful

Rafiur · 9 April 2025

★★★★★ 1/5

Trustpilot

Mortgage advisor

I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.

Anyone · 6 April 2026

★★★★★ 1/5

Trustpilot

Worst estate agent in Kings heath…

Worst estate agent in Kings heath Birmingham Area.Letting Branch Manager Parminder Mahay is very rude, never reply to emails and pick up the calls, always shouting on phone, Very poor customer service and they don't care about you. Don't be fooled by the brand name. Avoid doing business with them if you want peace of mind. People, be aware of this estate agent. Never use this estate agent.

Engali · 29 July 2024

★★★★★ 1/5

Trustpilot

Poor service letting a property.

Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.

Georgina · 19 October 2025

★★★★★ 5/5

Google

Very happy with the service i have been receiving so far as a tenant. The lettings team, particularly Andrew have been very helpful and always quick to respond to queries and address any issues. They have all been very professional as well as friendly. I would definitely recommend Connells

Monique · 23 October 2023

★★★★★ 5/5

Google

The service provided by Cally and Tori from Connels rental department was absolutely superb and very professional. I would definitely recommend to anyone wishing to rent out their property.

Shafiqur · 27 March 2026

★★★★★ 1/5

Trustpilot

Bullied & Lied To!

Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.

Helen · 11 October 2025

★★★★★ 5/5

Google

The level of service and support received from the staff at Connells during our house buying process was second to none. I have been blown away by the professionalism, hard work and dedication the team showed us whilst we searched for and eventually purchased our first house. As this was our first time buying a house, we obviously had a lot of questions and at times may have needed things explaining more than once. Asad was brilliant in ensuring that we understood all technical jargon and worked tirelessly to secure us the very best rates and deals. Not only this, but during the time that we were searching for our perfect home, the team (especially Chloe and Skye) took the time to understand our wants and needs and would often show us recommendations that they knew we would like. I cannot recommend Connells Great Barr highly enough. Asad, Chloe and Skye, thank you for your exemplary service and for helping us to finally buy our first home.

Charlene · 23 October 2023

★★★★★ 5/5

Google

We’ve had a great experience renting with Connells so far. Ajay has been excellent - super helpful, understanding and responsive. We moved in just over a week after we viewed the property (which was an hour after we enquired about it!) so the whole process has been very quick and smooth, and Ajay has put up with all my questions over text and call. We were even given a welcome pack when we moved in! Would definitely recommend Connells, and in particular Ajay, based on our experience so far.

Beth · 23 October 2023

★★★★★ 1/5

Trustpilot

Connells Falsified my Valuation Report!

Connells did valuation report on my house recently. It is a comedy of errors by this company. Firstly, they tried to falsify my report by adding that my property was in a flood area and had previously been flooded. All of which was proven to be incorrect and instead of altering the valuation report to suit this they refuse.

Anon · 9 April 2026

★★★★★ 5/5

Trustpilot

James was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication

James was a great guy 100

John · 15 May 2026

★★★★★ 5/5

Google

Recently transferred my let property to Connells Great Barr lettings and haven't looked back! Cally in lettings has ensured the transition of the fully managed property has been smooth and efficent, from chasing and securing deposits, to ensuring all relevant documents from the previous agent had been obtained and ensuring the tenant has been kept up to date with the transition and rent being paid on time. I couldn't recommend these lot any more highly if you want to let your property out without any stress or hiccups!!

Gurdeep · 23 August 2024

★★★★★ 5/5

Google

Cally and Tori have been fantastic throughout, I've used them multiple times over the past few years and always received a 5 star service! Thanks ladies, you rock!!

James · 27 March 2026

★★★★★ 5/5

Google

Jack really went the extra mile to get everything sorted for us. Knowing he would respond quickly to messages even on weekend to our questions was a gret comfort

Patrick · 17 March 2026

★★★★★ 3/5

Trustpilot

Title: Mixed Experience with Connells Property and Agent Harriete Ward

Rating: ★★★☆☆ (3/5)I recently had the opportunity to work with Connells Property, with Harriet Ward as my agent. My experience with Connells had its ups and downs, and I feel it's important to provide an honest review to help potential clients make informed decisions.Let's start with the positive aspects of my experience:Positive Points:Good Communication: Harriet Ward displayed commendable communication skills throughout the process. She promptly responded to emails and calls, ensuring I was always in the loop regarding the progress of my property transaction. This was greatly appreciated and helped alleviate some of the stress associated with property dealings.Outstanding Assistance with Queries: Harriete went the extra mile to assist with my numerous queries and questions. Her willingness to address my concerns, no matter how trivial they may have seemed, made me feel valued as a client.However, there were certain negative aspects that marred my experience:Negative Points:Procedures Left Until the Last Minute: One significant drawback was the tendency to leave crucial procedures until the very last minute. This lack of proactive planning left no room for addressing potential hurdles or issues that could have been resolved with more time. It created unnecessary stress and uncertainty, which could have been avoided with better organization and foresight.Inadequate Property Cleaning: When I moved into the property, I was disappointed to find that it had not been cleaned properly. This oversight was unexpected and frustrating, as I had expected a higher level of attention to detail. Having to clean the property myself upon moving in was an inconvenience that should not have occurred.In conclusion, my experience with Connells Property and Harriet Ward as my agent was a mixed one. While Harriet displayed excellent communication skills and was always there to assist with my questions, there were notable issues with last-minute procedures and the cleanliness of the property upon moving in. If Connells can address these shortcomings and improve their procedural efficiency, it would significantly enhance the overall client experience.I hope this review helps potential clients make an informed decision when choosing Connells Property and their agent, Harriet Ward, for their property needs.

Jessica · 12 September 2023

★★★★★ 1/5

Trustpilot

Avoid!!!!!!!!!!!

Recommend this company is avoided! After my dad passed away, the agreement was terminated, Connells were aware of the circumstances yet this company continued to advertise our property without consent! 2 months later a letter was received to both my parents advising that the agreement was to expire 6 weeks later. When challenged it was advised that the letter was automated yet they didn’t recognise their own reference. If an agreement has already been terminated why are we receiving automated letters containing incorrect information. The Branch Manager was conveniently always unavailable when visiting the shop!This experience is getting 1star as I wasn’t given the option review with no stars !

Amanda · 11 September 2023

★★★★★ 1/5

Trustpilot

For your sanity, safety, & financial security - STAY CLEAR!

For your sanity, safety, and financial security, please stay WELL CLEAR of Connells. Here are some reasons: 1. Dangerous Houses: We rented a house through them for 12 months while the sale of our property is going through and we look to purchase elsewhere. On moving in, we found the boiler to be leaking oil and was unusable - the air was absolutely filled with noxious fumes and we both had blood coming from our noses. Being pregnant, we couldn’t move in for weeks until it was all fixed. We still have not received recompense for this.2. Incompetent & Threatening: The landlord requested that we change the bank to which we make payments, which we immediately did. Connells then began issuing us with CCJ threats - and would not stop, despite them knowing we were paying our rent. While they eventually apologised, this caused a lot of stress given we were about to embark on a new mortgage and that this would affect our credit rating. 3. Inhumane and breach of covenant of ‘quiet enjoyment’: We have a rental agreement for another six month for this property, however the landlord wishes to sell it. Needless to say, no one wants to buy the place when there’s an active tenancy for another SIX MONTHS. However, someone has requested to do a viewing next week - on the very day our baby arrives. Up to now, we’ve said that viewings are possible if pre-arranged (which is not incumbent on a tenant to do and was us being kind), but have always been very clear that September and October were 100% out - this was agreed well in advance with Connells and the landlord. Tenants pay a lot in rent and part of those terms is a right to ‘quiet enjoyment’ of their property. At no time is this right more sacrosanct than during those first precious months with a newborn, and for me while recovering from major surgery. Personally, I’m not even having my family to visit until November, so to have strangers walking around my home while I’m remembering how to breastfeed, the baby and I are trying to sleep, midwives are changing dressings etc. is filling me with horror and dread. I would have thought in this day and age everyone would understand this. Both Connells and the landlord originally said ‘of course’ to this stipulation, but now they are going back on their agreement and have said viewings must continue.So the fact that we are now having to prepare for someone to view our home rather than the arrival of our child gives you a taste of the kind of agency they are! The correspondence we received about it yesterday told me that I need to ‘stay in the bedroom’ in the attic, as if I belong in a Brontë novel, or should somehow feel ashamed of new motherhood. So, to conclude, if you are thinking to sell with Connells, please think again, their level of competence means I wouldn’t touch them with a barge pole.If you are thinking of viewing a house with Connells, expect to encounter tearful tenants banished to attics who are in no position to have strangers look around their homes - you will not be welcome!And, most crucially, if you are looking to rent with Connells, expect dangerous houses, no privacy, breach of agreements, and potential life-long consequences to your financial security!

Laura · 8 September 2023

★★★★★ 5/5

Google

I’ve had a fantastic experience with Connells Great Barr Lettings, especially working with Cally, the Letting Manager. Her exceptional attention to detail and dedication to customer service truly set her apart. From start to finish, she has been attentive, responsive, and genuinely cared about ensuring everything went smoothly. Cally’s professionalism and warm approach made the entire process stress-free. I couldn’t recommend her and the team at Connells more highly. An outstanding service all around! Mr Dhillon.

Chaz · 23 September 2024

★★★★★ 5/5

Google

I’ve had a fantastic experience with Connells Great Barr Lettings, especially working with Cally, the Letting Manager. Her exceptional attention to detail and dedication to customer service truly set her apart. From start to finish, she has been attentive, responsive, and genuinely cared about ensuring everything went smoothly. Cally’s professionalism and warm approach made the entire process stress-free. I couldn’t recommend her and the team at Connells more highly. An outstanding service all around! Mr Dhillon.

Flex · 22 September 2024

★★★★★ 1/5

Trustpilot

They are hard to contact them

Its hard to contact them, they do not pick up the calls . When they pick up the phone, there’s a such bad customer service. Do not work with them.

Oana · 30 September 2026