Connells Great Barr reviews in Birmingham

★★★★★ 5/5

Google

Just rented a beautiful house through Connell Great Barr. Torrie was friendly and patient from the get-go. She showed us the house twice. She was really quick processing everything for us once we decided we wanted to take the house. We collected our keys and will be moving in soon. Really excited. Also got a welcome box which was a nice surprise. I ate and drank everthing in that box. Hahahaha. Will be using the supermarket discount vouchers when I do my next food shop. Also just want to mention how everytime we went to connell Great Barr, everyone in the office was friendly and always greeted us and made us feel welcome. Would definately recommend them. Friendly and efficient. Thanks Torrie.

Tsitsi · 17 February 2026

★★★★★ 5/5

Google

We had a great experience with Connells Estate Agents while renting our home. A special thanks to Cally Bevin, who supported us throughout the whole process. Cally was professional, approachable, and always quick to respond to any questions we had. She made everything clear and straightforward, which really helped take the stress out of renting. We felt well looked after from start to finish and would happily recommend Connells, and especially Cally, to anyone looking to rent a property.

Kirendip · 17 February 2026

★★★★★ 5/5

Google

Our path to securing a mortgage offer has not been an easy one. Many a times did we feel deflated during the process; thanks to our mortgage advisor Jack, who went to great length to give us all the explanation and reassurance. I recall a time when we exchanged phone calls during his holiday leave; thank you Jack, for picking up that call and sorry for annoying you during your holiday! Elated at receiving the mortgage offer. Thank you!!

Anna · 17 November 2025

★★★★★ 5/5

Google

I’m a first time buyer, and didn’t have a clue how everything works. Sales negotiator Madi is absolutely brilliant! She helped me so much and explained everything thoroughly. Not only is she professional and polite, she’s also fantastic at her job!! I will be recommending Connells to all my friends and family because of her. If I could rate her 10 stars I would.

Danny · 17 February 2026

★★★★★ 5/5

Google

Our house sale was complex and long winded but Michelle and her team were fantastic and supported us through the stressful process. Michelle provided regular and honest updates. We had someone in our corner from start to end. Thank you Michelle, without your determination and hard work our sale would not have completed. Connells Great Barr are highly recommended. Michelle and her team are trustworthy, reliable and there to help. A pleasure to deal with.

Kim · 22 October 2025

★★★★★ 5/5

Google

I applaud the amazing work by the team at your Great Barr branch, with a special mention to Madiha Nazeer (our sales agent). We have recently exchanged on a property. Whilst the process has been long and tough at times due to things outside our control we have been extremely pleased by the level of service received from Madiha throughout. Madiha has shown patience, diligence and flexibility which we believe to be key characteristics of an amazing estate agent. From the moment we put forward our initial offer to the moment we exchanged, we have always been well informed of progress. Madiha has gone above and beyond. I firmly believe we would have pulled out of the deal had Madiha not have been involved and "on it" all the way through. Credit also to your branch manager Michelle who clearly runs a very successful branch and is nurturing junior members of staff to success. We will be returning to do business with this branch.

Taj · 7 August 2025

★★★★★ 5/5

Google

Very helpful and efficient. Renting a property that is no longer local to you is always a challenge, especially when undergoing a full refurbishment. Cally and the team really did very well in every regard with not only finding a great tenant , but good advice on spec and presentation for the property in the specific area. Having great knowledge of area requirements the property was as the tenants wanted in every regard. Thanks again. Outstanding.

Jonathan · 9 August 2025

★★★★★ 5/5

Google

I have put my property on rent with Connells great Barr and have had such a smooth and great experience with them. Especially Cally who has been so amazing through it all. She has been so great, so quick to respond within a few mins and always there to help manage any issues and find a solution immediately . 100% recommend working with Connell and definitely if it’s a rental I would contact Cally. She is the best!!!

Mary · 5 June 2025

★★★★★ 5/5

Google

I was very stressed about moving home recently and after being in contact with Cally and Tori, they made it so effortlessly. The process was easy and Cally and Tori were very friendly and supportive. I also got a welcome box full of goodies and home discounts! I will recommend them for your next move.

Cyndi · 17 January 2026

★★★★★ 5/5

Google

Highly recommend Maddie from the Great Barr branch, she was and still is very professional, I feel she made a great effort with our viewings, I could sense she was treating the sale of our home as if it was her home too! So if you're reading this and Maddie is assigned to your house sale, be nice to her :) and she will look after you! Thanks for your help so far Maddie, much appreciated.

Multi-Millionaire · 16 May 2025

★★★★★ 5/5

Google

I had a great experience with Connells when renting a property they were advertising. Tori and Cally were fantastic, professional, friendly, and very supportive throughout the entire process. Communication was excellent, and they kept me informed at every stage. Their help made everything straightforward and reassuring.

K · 17 February 2026

★★★★★ 5/5

Google

My experience with Connells Great Barr was brilliant. From the first phone call to make an enquiry, to the key collection. Tori was always available to provide support and answer our questions. The whole process was smooth and seamless. I …

001 · 17 January 2026

★★★★★ 5/5

Google

Had an amazing experience at Great Barr Connells. Charles has been extremely helpful throughout my mortgage journey. He kept me updated at every step of the process, explained things clearly, and was always patient and reassuring whenever I …

Thaslima · 17 January 2026

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 1/5

Google

Absolute worst decision I made was having this company on my side to sell my house. Once put my house on sale with all these promises, didn’t bother keeping in touch or trying to give me even a bit of a service. Calls not being answered or telling me I would get a call back which never happened. First time ever trying to sell my house and I used this unprofessional company. Also appointed people to view my house without having the decency to ring me to confirm. Only bit of positivity was Justin who unfortunately is just the person who gives a valuation. The rest ESPECIALLY DEAN are not a good look for the company. Dean made a viewer wait outside my property for nearly half hour! Before deciding to come to my property to let them view the house. Please THINK TWICE BEFORE HIRING THESE GUYS!

Adil · 24 June 2024

★★★★★ 5/5

Google

Highly recommend , Cally Bevin has been absolutely amazing and has made moving really easy. She’s always there to help out if you need advice and made moving easy and straight forward, Cally is fantastic at her job I would 100% use Connells again.

Charlotte · 1 October 2025

★★★★★ 5/5

Google

Really great lettings service from Cally and Tori. Cally was informative from the start, answering all my questions and communicating clearly at every interaction. Nothing was too much trouble and I felt in very …

Madhu · 17 December 2025

★★★★★ 5/5

Google

Had the best possible experience getting a mortgage with Jack. He was so helpful and efficient. Even when we had questions that weren't direcrly related to our mortgage, he was more than happy to help and he always respondedto us so quickly. He made the whole process smooth and stress free and was clear and open throughout. I never thought my first mortgage application would be so easy. Thank you so much!

Jade · 17 March 2026

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 1/5

Trustpilot

I dealt with Michael Swords who listed…

I dealt with Michael Swords who listed my property in Digbeth area of Birmingham. He was utterly useless, I’ve been emailing asking him to take the property off the market for more than 3 months without reply, it’s still listed. Zero professionalism. Do not use.

Ben · 5 April 2026

★★★★★ 5/5

Google

Where do i start with Connells, Great Barr - the team are fantastic, Chloe & Skye are brilliant and pleasant to deal with. The star of the show though - Asad Khan, Mortgage Services Manager. What a credit to Connells and the profession. Asad knows his stuff and backs it up with brilliant customer care and service. A rare combination. A humble and funny individual who will put you at ease in what can be a nerve wracking experience. I have to say out of all of the popular estate agents i dealt with, Asad and the team at Connells was by a country mile, the best. A can-do, go beyond the required attitude and a desire to do the best he can for his customers - Thanks Asad and the team for all your help thus far.

Raihan · 23 October 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

Call and Tori has been so helpful finding me a new home. Can't thank them enough. Very efficient and lovely. Thank you ladies.

Alesha · 17 December 2025