Trusted Agent profile · Birmingham
★★★★★
1,781 reviews across 2 platforms
907 Walsall Road, Great Barr, Birmingham, B42 1TN, B42 1TN
Connells's office in Birmingham, at 907 Walsall Road, is rated 2.2 out of 5 across 1,781 reviews on two platforms, including 199 Google reviews rated 4.2.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleJack Speed was simply wonderful in helping me land my remortgage. Cannot thank him enough.
"Thank you for sharing your experience with us! We're thrilled that Jack provided excellent assistance with your remortgage. It's always our goal to exceed expectations and we're grateful for your kind words! Kind regards, Lucy, Customer Feedback and Support Team.
2/5
TrustpilotLike all estate agents
Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.
5/5
TrustpilotRecent valuation
I recently had a valuation carried out by Steve Mather, from previous experience I wasent full of confidence with Connells however Steve did a superb job , he hit the nail on the head with the valuation and the rent figures and it was exactly what was put forward, I wish more surveyors where like Steve. I hope he gets this feedback and I hope I get him again on future projects. 10/10
5/5
GoogleGreat service provided by the whole team at Connells.Thank you to Michelle and her team for the effort put into the sale of my property,especially Chloe who kept me informed every step of the way. After discussing a potential viewing time, all viewings were done in a block and saved us from having viewings every other day.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleCally & Tori were just everything you need them to be: Professional, responsive and attention to detail. Wish I had used them ages ago. Don't look elsewhere in my opinion while they are at the branch!
5/5
GoogleThe Connells team worked very closely with myself and my family during the sale period of our house.They were very informative throughout and kept us up to speed on all aspects regarding the sale.A very friendly and communicative team led by Michelle.We were very pleased to put our business into such capable hands.
"Thank you so much for your kind words! It was our pleasure to work closely with you and your family during the sale of your house. We take pride in keeping our clients informed and are thrilled that you had a positive experience with our team, led by Michelle. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotAwful customer service
Awful customer service! During my remortgage they never answered phonecalls nor responded to emails and they promised they'd pass the message onto the mortgage advisor time & time again, but nothing ever happened. After complaining about my mortgage advisor Ralph Wilkinson things only improved slightly as he still continued to ignore all my phonecalls but would just send a vague email in response. This was an incredibly stressful experience and I would say definitely avoid!
5/5
GoogleHi all would like to thank Cally Bevin and her management team for all her help and professional assistance she is exceptional professional and well experienced in her field, I am so happy that she has joined the team at Great Barr it has elevated Connels lettings services to excellence 👍🏽 …
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe would like to thank Michelle, Justin and the team at Connells with viewing houses. Even though we ended up buying with a different agent Asad has been great with finding us a mortgage and was so helpful and took us through all the steps..We are finally homeowners. Thanks Connells Great Barr
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI loved the property on their site
I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?
1/5
TrustpilotDisappointing Experience with Connells Estate Agency
Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!
5/5
GoogleThank you connells great barr for a seamless transition into my new home. The service and assistance was so helpful and made my whole moving experience so much easier. Within 7 days i chose the property and after all the documentation checks i was in the property without any messing around. Highly recommend if your looking to rent or buy.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleMortgage advisor Asad has been an absolute gem helping me from beginning to end in buying my home. He was really supportive, informative, and honest, he may have questionable taste in football team but he is a brilliant mortgage advisor and I would recommend him at Connells Great Barr to anyone.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThey have been holding my deposit since…
They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless
5/5
GoogleHad an amazing experience with Cally and Tori when going through the process of moving house. They couldn’t have been more helpful in the situation from start to finish. Would 100% recommend going through those two if you ever need to rent a house.
Thank you for the glowing review! We strive to make the moving process as smooth as possible and we are so happy to hear that Cally and Tori exceeded your expectations. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHad a really good experience with Connells Great Barr when purchasing my house. Charles, Brooke and Michelle were super helpful
Thank you for choosing Connells Great Barr for your home purchase! We are thrilled to hear that Charles, Brooke, and Michelle provided excellent assistance. We greatly appreciate your positive feedback and look forward to serving you again in the future! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotMortgage advisor
I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.
1/5
TrustpilotWorst estate agent in Kings heath…
Worst estate agent in Kings heath Birmingham Area.Letting Branch Manager Parminder Mahay is very rude, never reply to emails and pick up the calls, always shouting on phone, Very poor customer service and they don't care about you. Don't be fooled by the brand name. Avoid doing business with them if you want peace of mind. People, be aware of this estate agent. Never use this estate agent.
1/5
TrustpilotPoor service letting a property.
Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.
5/5
GoogleVery happy with the service i have been receiving so far as a tenant. The lettings team, particularly Andrew have been very helpful and always quick to respond to queries and address any issues. They have all been very professional as well as friendly. I would definitely recommend Connells
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe service provided by Cally and Tori from Connels rental department was absolutely superb and very professional. I would definitely recommend to anyone wishing to rent out their property.
Thank you for your kind words! It's always great to hear when our team goes above and beyond for our clients. We strive to provide exceptional service and we're glad it has not gone unnoticed. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotBullied & Lied To!
Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.
5/5
GoogleThe level of service and support received from the staff at Connells during our house buying process was second to none. I have been blown away by the professionalism, hard work and dedication the team showed us whilst we searched for and eventually purchased our first house. As this was our first time buying a house, we obviously had a lot of questions and at times may have needed things explaining more than once. Asad was brilliant in ensuring that we understood all technical jargon and worked tirelessly to secure us the very best rates and deals. Not only this, but during the time that we were searching for our perfect home, the team (especially Chloe and Skye) took the time to understand our wants and needs and would often show us recommendations that they knew we would like. I cannot recommend Connells Great Barr highly enough. Asad, Chloe and Skye, thank you for your exemplary service and for helping us to finally buy our first home.
5/5
GoogleWe’ve had a great experience renting with Connells so far. Ajay has been excellent - super helpful, understanding and responsive. We moved in just over a week after we viewed the property (which was an hour after we enquired about it!) so the whole process has been very quick and smooth, and Ajay has put up with all my questions over text and call. We were even given a welcome pack when we moved in! Would definitely recommend Connells, and in particular Ajay, based on our experience so far.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Birmingham office has 1,781 reviews across two platforms: 199 on Google, 1,582 on Trustpilot (across the whole business).
Connells Great Barr is rated 2.2 out of 5 across all 1,781 reviews, and 4.2 out of 5 on Google from 199 reviews.
Connells Great Barr, 907 Walsall Road, Great Barr, Birmingham, B42 1TN, B42 1TN.
