Connells Great Barr reviews in Birmingham

★★★★★ 5/5

Google

I would highly recommend Mr Weston-Hayles. He has been incredibly patient, supportive and helpful throughout the process, particularly with my mother, who needed additional guidance and reassurance. He always took the time to explain everything clearly, making sure she fully understood each stage and never making her feel rushed. His professionalism, kindness and patience made what could have been a stressful experience feel much more manageable. We are extremely grateful for all his help and support. Thank you, Mr Weston-Hayles.

M · 10 July 2026

★★★★★ 5/5

Google

Highly recommend Maddie from the Great Barr branch, she was and still is very professional, I feel she made a great effort with our viewings, I could sense she was treating the sale of our home as if it was her home too! So if you're reading this and Maddie is assigned to your house sale, be nice to her :) and she will look after you! Thanks for your help so far Maddie, much appreciated.

Multi-Millionaire · 16 May 2025

★★★★★ 5/5

Google

We've had another very positive experience with connells Great Barr. Charles helped us with our mortgage and cally supported us with letting our house. Both were extremely experienced , helpful and patient throughout the process. Thank you cally and Charles for your all help and excellent service.

Gurjit · 3 October 2026

★★★★★ 5/5

Google

I had a great experience with Connells when renting a property they were advertising. Tori and Cally were fantastic, professional, friendly, and very supportive throughout the entire process. Communication was excellent, and they kept me informed at every stage. Their help made everything straightforward and reassuring.

K · 17 February 2026

★★★★★ 5/5

Google

Many thanks to all at the Great Barr office, extremely helpful, especially Charles and the sales team, I would recommend them 100 percent. THANK YOU

Claudette · 10 July 2026

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 5/5

Google

Charlie and his team are amazing. Always there to help you. Many thanks Terry

Terry · 12 September 2026

★★★★★ 1/5

Google

The worst estate agents in Birmingham. We are trying to buy a house which is with con.....nells. They didn't bother turning up to the house to show us around, the owner had to, and she's an old lady. Cons didn't call us to say the offer had been accepted we had to speak to the owner and now as we're near completion now they rang us to say the owner isn't happy and want to put the house on the market again. Unknown to the cons we had already spoken to the owner and told them and the owners were more than happy. Spoke to the sellers solicitors who said its a tactic used by cons to get more money from the sale. My solicitor than rang them and tore them a new one. How they think they can get way with this is astonishing, avoid connells at all cost whether your a buyer or seller.

Grizzly · 10 May 2026

★★★★★ 5/5

Google

Brooke is a real asset to the team. She was responsive, proactive and knowledgeable. She was brilliant

Kelly · 10 July 2026

★★★★★ 5/5

Google

“I had an excellent experience with Charles Weston - Hayles throughout the whole process. He was professional, knowledgeable, patient, and always available to answer my questions. He made what could have been a stressful experience feel smooth and manageable. I truly appreciated his guidance, transparency, and dedication in helping me secure the right mortgage. I would highly recommend his services to anyone looking for reliable and efficient mortgage advice.”

Ijemen · 10 June 2026

★★★★★ 5/5

Google

Wow what a service Tori was absolutely incredible at her job and the rest of the team was lovely Hats off Tori job well done

Chantelle · 10 May 2026

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 4/5

Google

A very pleasant experience with Connells regarding the sale of my house. Brooks especially handled the progress of it very professionally. She would follow up any questions and concerns I had and feed me back without delay. A big thank you to her and Michell for pushing hard to the end. Overall very satisfied.

Veronica · 10 September 2026

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Google

Absolute worst decision I made was having this company on my side to sell my house. Once put my house on sale with all these promises, didn’t bother keeping in touch or trying to give me even a bit of a service. Calls not being answered or telling me I would get a call back which never happened. First time ever trying to sell my house and I used this unprofessional company. Also appointed people to view my house without having the decency to ring me to confirm. Only bit of positivity was Justin who unfortunately is just the person who gives a valuation. The rest ESPECIALLY DEAN are not a good look for the company. Dean made a viewer wait outside my property for nearly half hour! Before deciding to come to my property to let them view the house. Please THINK TWICE BEFORE HIRING THESE GUYS!

Adil · 24 June 2024

★★★★★ 5/5

Google

Highly recommend , Cally Bevin has been absolutely amazing and has made moving really easy. She’s always there to help out if you need advice and made moving easy and straight forward, Cally is fantastic at her job I would 100% use Connells again.

Charlotte · 1 October 2025

★★★★★ 5/5

Google

Had the best possible experience getting a mortgage with Jack. He was so helpful and efficient. Even when we had questions that weren't direcrly related to our mortgage, he was more than happy to help and he always respondedto us so quickly. He made the whole process smooth and stress free and was clear and open throughout. I never thought my first mortgage application would be so easy. Thank you so much!

Jade · 17 March 2026

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services. I have serious concerns about the checks carried out when the tenants and guarantor were accepted. Within weeks information was provided to me suggesting these tenants were financially in lots of trouble and considerable debt They owe serious amounts of unpaid rent. Despite repeatedly requesting clear information and supporting documentation about the referencing process, I have still not received a satisfactory explanation or complete evidence addressing my concerns. Four months after the tenants ceased paying, still no response. Although the property was fully managed, communication and practical assistance throughout the tenancy have been extremely poor. I have frequently had to chase for information and action, and I have been left with little confidence that an appropriate level of care and oversight was given to the management of the property. It wasn’t until recently I was told they did not even have a spare set of keys! The property was also intended to remain marketed for sale, but this did not happen. Connells has since suggested that I agreed to discontinue the marketing, referring to an email exchange that I have asked them to provide. At the time of writing, I have not been given the specific email that they say records my agreement, and the explanation surrounding this remains unclear, despite multiple emails requesting proof, they hide behind access to data taking over 3 months. The complaints process has also been confusing, slow and protracted. Instead of receiving clear answers to specific questions, I have repeatedly encountered delays or responses that do not directly address the points raised. Totally dismissive and not intersted in improving their service or agent training. This review reflects my own experience and the information made available to me so far. Overall, I have found the communication, management and handling of my concerns profoundly disappointing. Even written so CEO department but couldn’t appear less proactive always suggesting go to ombudsman rather than seeming at all sympathetic.

Customer · 28 August 2026

★★★★★ 5/5

Google

Cally & Tori were just everything you need them to be: Professional, responsive and attention to detail. Wish I had used them ages ago. Don't look elsewhere in my opinion while they are at the branch!

Manj · 21 November 2025

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service. • Misleading Terms: Before signing, I explicitly asked the agent if there were any extra fees, as I was about to travel. I was assured in writing and verbally that there were none. This was false. Connells immediately began demanding unexpected fees. • Dishonest Communication: Staff regularly agree to terms over the phone and later deny the conversation. Furthermore, they deliberately ignored my written email stating I did not wish to renew the agreement. This delay forced me into the May 4-month Section 8 notice period, and Connells then demanded a fee just to issue the letter. • Total Lack of Property Care: Despite paying for full management, my property was returned in an absolute state of disaster. The brand-new oven was burnt, the microwave was broken, hair and dirt were left inside the fridge, and cigarette butts were scattered throughout. • Property Damage & Theft: The front and back gardens were left completely overgrown. The tenants gained access to my private shed (only agreed to store their bikes) but they used my personal belongings, and a cat ruined the brand-new carpets. • Zero Support: Connells have refused to compensate me for cleaning costs, instead demanding receipts from a year ago. They routinely ignore phone calls and take days to reply to emails. This agency does not value its customers, and their complete failure to manage my property caused me severe mental distress. I am escalating this to the National Trading Standards Estate and Letting Agency Team (NTSEAT) and senior management. Landlords, stay away.

Rajaa · 18 August 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would. 4 weeks since we moved out and still have no received our deposit. (All accounts in order BTW) So be warned if you are a tenant, avoid!

Hamed · 11 August 2026

★★★★★ 5/5

Google

We have used this branch to let several of our properties. Crucially, I want to put the spotlight on Tori, who has consistently provided an excellent service. She has taken the time to understand our requirements and has ensured everything runs smoothly from start to finish. A reliable and highly professional experience.

Dal · 10 July 2026

★★★★★ 1/5

Trustpilot

Another gazumping incident

Placed a purchase offer on of their properties listed in Cambourne, Cambridge as a first time buyer. * On offer date, they didn’t take the property off the market due to waiting for mortgage approval, and got fake assurances (from Robert - Cambourne office) of no other offers will be taken * I then presented bank statements to proof deposit readiness and agreement in principle from 2 banks. And yet not taken off the market * 2 weeks later presented underwriter’s approval and yet the property was mot marked as sold STC * Finally presented mortgage offer with an expiry date in 4 months time by the bank. And asked when would they take it off the market. A day later they called apologizing for accepting another offer due to the seller wanting to complete beyond that time During all this time, they were lying about not accepting offers. Plus they ignored my questions throughout the process about length of the chain and expected completion timeline. I highly advise to avoid their listings. They might charge less than a market average selling fee but this attracts many low quality listings, by unserious sellers, of high chances of failure. In this whole process, I’ve lost bank, solicitors, and surveyors fees. Advice to readers, only place offers with a condition to take it off the market, and agree on preliminary timelines beforehand. And for your peace of mind, avoid Connells.

Mohamed · 31 July 2026

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026