Trusted Agent profile · Birmingham
★★★★★
58 reviews across 1 platform
Suite 142, 51 Pinfold Street, Birmingham, B2 4AY
Complete RPI's office in Birmingham, at Suite 142, is rated 3.3 out of 5 across 58 reviews on 1 platform.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotThe company have been amazing in…
The company have been amazing in finding us a place to live! We have had the most contact from Matt Gabb who has been knowledgeable, helpful and understanding throughout our process. We are very excited to work with complete RPI for the duration of our upcoming tenancy!
Thank you Amy for your amazing review. We are really happy to be able to be of service to you.
1/5
TrustpilotWorst agency I’ve ever had experience…
Worst agency I’ve ever had experience with hands down, completely unprofessional, lots of miscommunication overall a very bad experience, will never use again AVOID AVOID!!!!
5/5
Trustpilot5* for Service Excellence
I am extremely happy with the excellent level of customer service and support that were rendered to me in the area of Lettings Management and Marketing & Sales of my apartment.
5/5
TrustpilotGreat service
I have been with RPI for a few years now and the service was not to par but with the new change in management the service has been amazing. Agnes was so helpful with all my questions and I can’t recommend them enough.
5/5
TrustpilotCompleteRPI team are seasoned professionals
The team at CompleteRPI are seasoned professionals and have been responsive and effective. Taye, Rebekah and Matt have done a good job for me on daily management and renewals
Thank you for your kind words! We're thrilled to hear that Taye, Rebekah, and Matt have been able to support you effectively with daily management and renewals. At CompleteRPI, we pride ourselves on providing responsive and professional service, so it's great to know that our team's efforts are making a positive impact. We truly appreciate your feedback and look forward to continuing to work with you!
5/5
TrustpilotTeam RPI (Matt Gabb and Rebekah) have…
Team RPI (Matt Gabb and Rebekah) have been very consistent in their service and updates on my letting property. Still a trusted team.
Hi Peter, we really appreciate you taking the time to share your feedback! It's fantastic to know that Matt and Rebekah have consistently provided you with excellent service and regular updates. Building trust is incredibly important to us, and we're so glad we’ve been able to meet your expectations. We’re always here to ensure your letting property is in good hands, and we look forward to continuing our successful partnership with you. Thanks again for your continued trust in Team RPI!
1/5
TrustpilotTerrible company
Terrible company, do nothing to help you. I got no water pressure and they are doing barely anything, been 5 months. Kerry does nothing, same with Molly, they never even answer the phone. I don’t know what they are doing. Except they expect us to pay rent every single month with no compensation.
1/5
TrustpilotNever again. What a nightmare! Bloody upsetting experience.
As a landlord, RPI gave super disappointing service. Had them as our agents to rent out unit out to tenants.
Dear W Lin, we were very sorry to see this review. As we have previously communicated to both you and Settio, it is absolutely correct that the tenant should have paid this bill. We were shocked that Settio used your client funds to pay a bill which was never your liability and should have been challenged by Settio with the council. We can assure you, we would never have misused client funds in this way and are very sorry to hear that your new manager failed in this respect. To be clear, the correct treatment of that bill should have been to have it sent back to the council to confirm it was a tenanted period and the council would have re-issued the bill directly to the tenant. We further note that we have been copied into correspondence between you and Settio where they have acknowledged their error. We would love the opportunity to work with you again. Please do get in touch on info@completerpi.com for your personalised incentive.
5/5
TrustpilotAmazing Company
Had the pleasure of dealing with Matt Gabb throughout sorting our new home. He’s been nothing short of amazing and made us feel comfortable with the whole process from minute one. Highly recommend 👍
Thank you for the great review Ellis- we are so pleased Matt was able to help you through this stressful process.
1/5
TrustpilotTerrible service
All went well until Complete RPI took over management. Paid for nagging to be done, drove 4 hours round trip to carry out my own snagging too. Asked for a report to say work had been completed and was told there wasn't one.
2/5
TrustpilotA Mixed Experience - Efficient Start, but Significant Management Issues
Our experience with Complete RPI was a real tale of two halves. The initial lettings process, handled by Matt, was excellent. He was responsive, professional, and incredibly efficient, getting us from viewing to a signed agreement smoothly.
4/5
TrustpilotProfessional and Efficient Property Management
Complete RPI have been managing a rental property which they originally found for me to buy nearly 20 years ago. There have been a few ups and downs in that time but overall they have provided an efficient, care-free service. Olivia at RPI is now handling the sale of this property. She has found several interested buyers. I have now accepted the best offer. Oliovia has found an excellent conveyancer and is helping me to assemble all the info the conveyancer needs to close the sale. Simple, quick, hassle-free. Highly recommended.
5/5
TrustpilotI had Kerry and Taye helping me with…
I had Kerry and Taye helping me with rent and sale. I’m pleased with the service :)
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with Kerry and Taye. It’s our goal to make renting and selling as seamless and stress-free as possible, and it’s wonderful to know we could help make that happen for you. If there’s anything more, we can do for you, please don’t hesitate to reach out. Thanks again for choosing us!
1/5
TrustpilotThis is a totally terrible renting…
This is a totally terrible renting experience，for that the furniture is broken but no one is responsible for solving it！I checked in on September 14th and found that the support structure under the bed was damaged and there was no way to sleep. I gave feedback for the first time, but until today my appeal has not been resolved！I emailed for many times but nobody help me. I just want to know when I can actually “move in”，and uphold my rights. Plz solve it as soon as possible.
5/5
TrustpilotI really appreciate Matt Gabb and Yosra…
I really appreciate Matt Gabb and Yosra Fahmy at Complete RPI. They are really attentive and supportive. Thank you so much.
Thank you for taking the time to write this review Vivian. We really appreciate the feedback.
1/5
TrustpilotA catalogue of letting and management errors
A catalogue of letting and management errors. Overpayment of council tax and service charges, incomplete and incredibly confusing accounting. Very poor communication. My existing letting is about to end and no-one at Complete RPI is dealing with it, nor responding to my email requests. They massively oversell their services and are really poor on delivery. I had hoped they would be a great property management partner for a large portfolio, but they failed badly with the first test they got.
5/5
TrustpilotAmazing service ! 7 day turnaround!!!
Molly Brittle at Complete RPI is an absolute gem! She had me referenced and all moved in 7 days! You can’t get a better service than Complete RPI and of course Molly!
Thank you so much for your fantastic feedback! We're thrilled to hear that Molly provided you with such excellent service and got you moved in so quickly. She truly is a gem, and we’re proud to have her on our team! Your kind words mean a lot to us, and we’re dedicated to maintaining the high level of service you've experienced. If you need anything else, please don’t hesitate to reach out. Thanks again for choosing Complete RPI!
5/5
TrustpilotQuick response
Quick response. Usually receive reply within 2 days comparing to the industry average 7 days.
Thank you very much for your review Pocari. It is one of our KPIs to respond to our valued clients in an efficient manner.
1/5
TrustpilotHorrible letting and management options
One of the worst experience and worst letting agency all over the UK, I was a tenant and received zero support, zero understanding and very disappointing check-in and -out experience!I am here to advise everyone to be very cautious and stay away if they can!! Liers about the provided service, don't try to solve any issue in the property, accuse you of exaggerating your problems, very long times to response, absolute waste!
4/5
TrustpilotVery quick response
I have get in touch with one of the letting consultant Matt ：）Very quick response and could match the requirements when I looking for properties!!
Thank you for your kind words! We are delighted to hear that Matt provided you with quick responses and was able to meet your property requirements effectively. Our team is here to help, and we are glad you had a positive experience. If you need more assistance, please reach out. Thanks for choosing us!
1/5
TrustpilotDO NOT DEAL WITH RPI!!
DO NOT DEAL WITH RPI!!! look at the horriblereviews all over the internet. they are not honest.they misrepresent products. they won't refundyour money after you return the product. theircustomer service is horrid. they should go out ofbusiness.
5/5
TrustpilotVery good company
Very good company, very straight forward and fast to respond with new tenancy. Thanks guys
Thank you for your positive feedback! We’re thrilled to hear that you had a straightforward experience and that our team was quick to respond during your new tenancy process. Your satisfaction is our priority, and we appreciate you choosing us. If you need anything else, don’t hesitate to reach out!
5/5
Trustpilotgood..process are little bit need to…
good..process are little bit need to improved
Hi Shayama- thank you for your review. We are always open to making the process as efficient as possible for our clients and welcome your suggestions.
5/5
TrustpilotMatt and tommy were very helpful and…
Matt and tommy were very helpful and helped me with anything I needed
Thank you for your feedback! We’re glad to hear that Matt and Tommy were helpful and provided you with the support you needed. Our team is always here to assist you, so if you have any more questions or need further assistance, please don’t hesitate to reach out. Thanks again for choosing us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Complete RPI's Birmingham office has 58 reviews across 1 platform: 58 on Trustpilot.
Complete RPI Birmingham is rated 3.3 out of 5 across all 58 reviews.
Complete RPI Birmingham, Suite 142, 51 Pinfold Street, Birmingham, B2 4AY.
