Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMatt Gabb and the team at Complete RPI…
Matt Gabb and the team at Complete RPI responded promptly to my initial property inquiry. Throughout the entire process, I truly valued their honesty and the support they provided in answering all my questions. I highly recommend Complete RPI to anyone looking for a rental property in the UK and am grateful for all the assistance they offered during my search.
Lucas · 16 January 2025
Agent replied · 24 December 2025
Thank you so much for your kind review, Lucas! We’re thrilled to hear that Matt Gabb and the team at Complete RPI were able to support you throughout your property search. Providing prompt, honest, and helpful service is always our priority, and we’re glad it made a positive impact. We truly appreciate your recommendation and are grateful to have been part of your rental journey. If you need any further assistance in the future, don’t hesitate to reach out!
★★★★★ 5/5
TrustpilotHands on approach on dealing with tenancy issues
My wife and I had some issues with our tenant upon expiry of the tenancy agreement, and Complete RPI provided us with timely advice on how to resolve the matter. Our letting agent, Matt Grab, also took the time to give us a call and explain things clearly. This went a long way to help us understand all issues and the steps needed to be taken. Thanks Matt.
Jaspal · 15 September 2024
Agent replied · 23 October 2024
Dear Jaspal- thank you very much for your review. We really appreciate you taking the time to respond and acknowledge the service provided by Matt. We will certainly pass this onto him. Thanks again.
★★★★★ 5/5
TrustpilotExcellent service from Complete RPI
My experience with Complete RPI was exceptional. I would like to say thank you to Matt Gabb who made my renting process as easy as possible. He was so understanding and easy to deal with, very lovely as well. Thank you so much for all your help. I really appreciate it. I definitely would recommend Complete RPI👌
Sophia · 26 April 2024
Agent replied · 22 November 2024
Thank you for your wonderful feedback! We’re thrilled to hear that your experience with Complete RPI was exceptional, and that Matt made the renting process easy and enjoyable for you. His understanding and friendly approach truly make a difference, and we’re glad you felt supported throughout. Your recommendation means the world to us! If you ever need assistance in the future, please don’t hesitate to reach out. Thanks again for choosing Complete RPI!
★★★★★ 1/5
TrustpilotWould give Zero star and report to legal bodies if I could
One of the most Unprofessional Agencies I have ever had. I have used multiple agencies and never hads such a bad experience. Critical mainataince issues are ignored, privacy safety concerns are ignored. Any email correspondance is ignored. I have had the worst tenancy experience with them. They will deliberately provide mis information in their ads when challenged lie and provide a solution and then go back on their word making the tennats having to pay more. PLEASE DO NOT RENT FROM THIS AGENCY IF YOU WANT ANY PIECE OF MIND.
Vanshika · 10 February 2026
★★★★★ 5/5
TrustpilotExcellent assistance through all the…
Excellent assistance through all the tenant finding, right up until tenant check in. Molly went out of her way to stay in touch and ensure the whole process went without a hitch. Appreciate the hard work!
Chris · 22 January 2025
Agent replied · 24 December 2025
Thank you so much for taking the time to share your experience, Chris! We’re thrilled to hear that Molly was able to assist you throughout the entire process and make everything run smoothly. Her dedication to staying in touch and going above and beyond is exactly what we strive for! 😊 We truly appreciate your kind words and are so grateful for the opportunity to help you. If you ever need anything else, don’t hesitate to reach out, we’re here for you! 🙏
★★★★★ 5/5
TrustpilotGOOD SERVICE
I used COMPLETED RPI several years already & so far they have offered great services especially I live away from UK. Matt Gabb is very helpful too during latest transaction & time is prefect to match with last agreement. thank you again!
Edmond · 25 September 2024
Agent replied · 23 October 2024
Edmund- thank you so much for your review. We have really enjoyed working with you and are pleased that you are being well looked after.
★★★★★ 1/5
TrustpilotAvoid this company
Avoid this company! We had nothing but issues when it came to getting our deposit back. This company tried to charge us for all the stains and marks that was already in the apartment when we first moved in. We had raised these issues when we was living in the property and nothing was done about it even when they said someone would be out to fix them we chased for a whole year until we finally moved out. This is when they tried to charge us for all the marked walls and stains out of our deposit. Not to add the 250 pounds that they have took out the deposit for a “professional clean” when it was stated that the landlord was to pay for a professional clean before we moved in but this had obviously come out of the previous tenants deposit and was clearly not paid for by the landlord himself. Just to top it off they tired to charge up for a lightbulb that was actually a sensor clearly not taking their time for a proper check out to be conducted.
Alisha · 24 January 2025
Agent replied · 24 December 2025
Dear Alisha, we were sorry to receive your negative feedback on the deposit return process. We know it can be frustrating when deposit deductions are communicated to you and we do always try to be as comprehensive as possible in our explanations.
In your case, we feel there may be a misunderstanding regarding the professional clean standard. The property was cleaned to a professional standard when you moved in, as was evidenced in the inventory report provided to you for review on your move in. This meant that, per the terms of your tenancy, you had to return the property in the same state - cleaned to a professional standard. As your check out report noted a top up clean was required, this deduction was proposed and accepted by you.
The deductions which you rejected, and which were accepted as rejected were for the light (which you note was a sensor issue but which we could not have known as no maintenance issue had ever been raised prior to your rejection of the deposit issue) and for the marks on the walls (which the landlord agreed to let go).
We do hope this helps you understand the process and that we were in no way trying to be unfair or unhelpful in processing your deposit return, which we note has now been fully completed.
★★★★★ 1/5
Trustpilot10 months and still waiting for someone…
10 months and still waiting for someone from your company to own up their mistake and compensate for all that me and my minors faced ! I’m thankful to God that the adjudicator decided in my favour but still the trauma and nightmare I went through with Complete RPI still haunts us .I was replied few weeks back on my review that I should email them and they will look into it and help but no one has cared to acknowledge and respond.
Maryam · 5 December 2024
Agent replied · 4 June 2026
Thank you for your feedback - We’re sorry to hear about your experience. We take your comments seriously and would like to resolve any issues you’ve encountered. Please reach out to us directly at newproperty@completerpi.com so we can address your concerns.
We value your feedback and appreciate the opportunity to resolve issues.
★★★★★ 5/5
TrustpilotGood experience with Complete RPI
Recently, my unit rented out by RPI has reached the end of tenancy. RPI helped me find a new tenant at a market price that was very reasonable. I was also advised accordingly on the new term that the new tenant has asked and was explained properly by Matt to me that it was indeed reasonable. Matt was very professional. With that, I accepted the new tenant. I am happy to have RPI manage my unit for renting.
Thunderstom · 15 August 2023
★★★★★ 5/5
TrustpilotOur property in Cambridge
Our property in Cambridge, UK bought over 30 years ago, was ably managed by Complete RPI over the last decade and more, When it came to disposing the property, it made sense to assign it to the same agent which has won our trust over the years.
Lapsun · 16 May 2026
★★★★★ 1/5
TrustpilotDon’t trust them
Extremely disappointed and shocked to deal with this agency ! I faced severe security concern regarding main door not closing inspite of several complaints they were unable to resolve and instead accused me of not responding to any calls or msgs whereas the agent had miscommunicated my numbers .When I sent in all the proof to the agency to look into it Tomy completely refused and started giving lame excuses .Their customer service , professionalism is awful and when I finally decided to leave due to a family emergency they put heavy early termination charges without giving me any breakdown of how they came up with this amount as their property was rented as soon as I left !! They made me and my minors suffer , dint care a bit or admitted their mistake once .They only want money from tenant without providing any proof .I have rested my case to God and I know they will be held and made accountable for all the wrongs they did and lied to me .Tomy and Yusra hve created a lot of issues and they are never aware of what’s happening always need time to investigate ..They have not followed any code of ethics or govt guidelines and I won’t forget what nuisance they have caused me and my children .Wish someone could look into it and ask them to pay me for the stress , nuisance and inconvenience caused !!
Mrs · 4 April 2024
Agent replied · 22 November 2024
Thank you for your feedback - We’re sorry to hear about your experience. We take your comments seriously and would like to resolve any issues you’ve encountered. Please reach out to us directly at newproperty@completerpi.com so we can address your concerns.
We value your feedback and appreciate the opportunity to resolve issues.
★★★★★ 1/5
TrustpilotI am extremely disappointed with the letting Agent
I am extremely disappointed with the management of my property at Arden Gate by Molly/RPI following a tenant move-out in November 2025. Despite being the managing agents responsible for a smooth transition, their lack of oversight has resulted in significant financial and administrative burdens for me.
CHAN · 12 May 2026
★★★★★ 5/5
TrustpilotSuper helpful!
Matt Gabb has been so helpful in finding us a place to live in Birmingham. Incredibly personable and responsive.
Kate · 22 September 2024
Agent replied · 23 October 2024
Katie thank you for your kind review and we will certainly pass on this feedback to Matt.
★★★★★ 5/5
TrustpilotVery proactive and helpful
have been trying to get an accommodation for over a month now, but every agency/agent I tried contacting were either slow or wouldn’t respond at all. But complete RPI through Matt gabb were very proactive and responsive in helping me get an accommodation , helping me through the whole process and even suggesting more properties to me when my first choice got let already.
Nanyak · 23 September 2024
Agent replied · 23 October 2024
We are very pleased that Matt was able to find you accomodation. We understand it can be an extremely stressful process and we are glad that we were able to help.
★★★★★ 5/5
TrustpilotVery efficient work for renting
Complete RPI and Matt Gabb work perfectly to help me rent a property in Cambridge. As I was moving from EU to UK, they gave me a clear guidance on what documents I should provide, and once I submitted the documents to their system, they responded always efficiently to let me know the progress and what I should do next. I have had really nice experience with them.
Ying · 5 June 2024
Agent replied · 23 October 2024
Thanks so much for your review Ying. We are pleased that the move went smoothly.
★★★★★ 5/5
TrustpilotExcellent advice and support from Bradlee
Bradlee engaged me early on the renewal of the tenancy and explained the renewal options very clearly to me. His response to my queries were immediate and provided excellent advice and perspectives on the rental market which greatly facilitated my decisions on the tenancy. Bradlee is extremely knowledgeable and professional. I know my property will be in his good hands. Thank you Bradlee!
Carol · 14 July 2023
★★★★★ 1/5
TrustpilotAvoid
I've been renting apartment through Complete RPI for a year from April 2022 and they don't deserve even 1 star. First I got incomplete set of keys (missing keys to the post box, fob to enter the building), then when I arrived at the apartment it turned out that it was never cleaned after being completed (it was brand new apartment) - there was dust from wall sanding everywhere. They never managed to arrange for the missing keys or replace the lock to the post box, needed to do that on my own after 6 months waiting time. Same with appliances - dishwasher broke down in the beginning of August. I lost count on number of tickets raised through their crappy portal and calls made to the office. Property manager was never available and never called back despite promises. It was on warranty and couldn't do anything about it since all required docs were with Complete RPI... They messed up even annual check up of the apartment - got message from 3rd party company they're using 2 days before the visit, no message / notification from Complete RPI. In the end the person that was supposed to check apartment arrived 0.5h early and left before scheduled time - now they're trying to charge me for the cancelled visit. Avoid.
Rafal · 14 June 2023
Agent replied · 22 November 2024
Thank you for your feedback - We’re sorry to hear about your experience. We take your comments seriously and would like to resolve any issues you’ve encountered. Please reach out to us directly at newproperty@completerpi.com so we can address your concerns. We value your feedback and appreciate the opportunity to resolve issues.
★★★★★ 1/5
TrustpilotVery unprofessional. been over a month and severe mould (causes health probloms) is not fixed
Very unprofessional. unhelpful !! been dealing with a very intense mould situation for over a month. The keys have been left with the concierge for weeks and my apartment was attempted once, where the mould was wiped off. The shower in one of the bathrooms is still not working, and no work has been done to fix the issue causing the mould ( the leaking pipes )., still did not get any compensation neither did they fix the issue. was told that 'the developer has attended to cleaning as the interim for a permanent solution'.did not get an anticipated time frame, and the mould came back into my apartment. I've alarmed them many times that my sister is vulnerable and suffers from asthma and can get asthma attacks when she gets exposed to mould. and my issue is still not fixed! very Unprofessional.been sending emails the last week and did not get any response!
Sofana · 14 February 2023
Agent replied · 22 November 2024
Thank you for your feedback - We’re sorry to hear about your experience. We take your comments seriously and would like to resolve any issues you’ve encountered. Please reach out to us directly at newproperty@completerpi.com so we can address your concerns. We value your feedback and appreciate the opportunity to resolve issues.
★★★★★ 5/5
TrustpilotEverything was good and helped by Matt…
Everything was good and helped by Matt Gabb. Thank you Matt.
Li · 25 June 2024
Agent replied · 23 October 2024
Thank you Li. We really appreciate your custom.
★★★★★ 1/5
TrustpilotThey admit bad service in the past ... it is still awful
Complete RPI have written to me saying I have agreed to something that I had no knowledge of; Re-reimbursing the tenants for something they have broken. They also have a very simple portal which my wife has been waiting 2 years to get access to.We have had such bad service that we have given notice to leave. Our new agent has asked if we can get out of the 3 month notice but we have been advised that there would be a fee to leave prematurely. We have asked for the amount in four separate emails. Although we received a reply, they are unable to give us an amount. This is so straightforward; I do get the impression that they make it up as they go along.
Pianobaz · 7 February 2023
Agent replied · 22 November 2024
Thank you for your feedback - We’re sorry to hear about your experience. We take your comments seriously and would like to resolve any issues you’ve encountered. Please reach out to us directly at newproperty@completerpi.com so we can address your concerns. We value your feedback and appreciate the opportunity to resolve issues.
★★★★★ 1/5
TrustpilotThe worst estate agent I have ever…
The worst estate agent I have ever dealt with
Nihil · 4 September 2026
★★★★★ 5/5
TrustpilotIt is great to have partnered with…
It is great to have partnered with Complete RPI. They are competent and diligent, although the charge might not be cheap but you can rest assured that they are doing a good job on property management.
Ray · 31 March 2025
Agent replied · 24 December 2025
Dear Ray. Thank you so much for your 5 star review. We are very pleased that you have been happy with the service. Our aim is always to make sure our landlords are fully compliant and maximise the return on their investment.
★★★★★ 5/5
TrustpilotGood Service
Matt Gabb & Liv has been providing smooth service on tenant source and admin support through out the process.
Rocky · 9 September 2023
Agent replied · 22 November 2024
Thank you for your feedback! We’re glad to hear that Matt and Liv provided you with smooth service and support throughout the tenant sourcing and administrative process. Our team is dedicated to making everything as seamless as possible for our clients. If you need any further assistance or have any questions, please feel free to reach out. Thanks again for choosing us!
★★★★★ 1/5
TrustpilotVery unprofessional property management…
Very unprofessional property management and letting services company. They promise to do the work and do not deliver it. Their property management personnel are not reachable over the phone or email, and do not feel ownership for the work that they get paid to do including the work that they promise/commit to do to others. Rating of 1 is too high for this company. I would give it 0 if it were available.
Mila · 3 November 2022
Agent replied · 22 November 2024
Thank you for your feedback - We’re sorry to hear about your experience. We take your comments seriously and would like to resolve any issues you’ve encountered. Please reach out to us directly at newproperty@completerpi.com so we can address your concerns. We value your feedback and appreciate the opportunity to resolve issues.
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