Centrick New Homes Birmingham reviews

★★★★★ 1/5

Trustpilot

Worst management company I have ever experienced

If I could rate 0 stars I would. I don’t even know where to start, but I would never recommend this company as they are god awful, and I certainly would never use them to manage a property if I was a freeholder. I would avoid them at all costs. Have had a leaking roof in a communal area for 2 weeks now, still not fixed. Staff no longer providing residents with updates despite numerous emails/phone calls from many residents. When you get through to a call operator the person you want is always conveniently in a meeting, but still no follow up calls made after, Taken to the tactic of ignoring all correspondence lately. Have taken over 5yrs to register some solar panels, still not completed. 5yrs without any income from Solar because Centrick are incapable of sorting this in a timely manner. Residents repeatedly asking for fire safety reports which were completed over 6 months now we can make the property safe after being told that some areas needed fixing. Even though this is a health and safety issue post Grenfel, but no urgency to simply forward on a report so danger areas can be rectified. Absolutely disgrace! Even customer service ignore emails despite repeated documented contact. So how do you even begin to make progress.As I say they don’t even deserve 1 star. And reading other reviews seems like this situation is al too familiar.

Balj · 20 March 2023

★★★★★ 1/5

Trustpilot

Dragging out

Apparantly it takes over 2 years to fix a lift . I've been here 2 months (Other tenants here say it has been 2 years) and I've been fobbed off week after week with the same old 'sorry, delay in parts'. It was bad enough moving into a top floor flat with no lift but to now not have family members visit because of their ill health. Getting tiresome.If one of us also has an injury... we have to then drag ourselves up 6 flights of stairs lol.Not sure where all these good reviews are coming from.Edit 22/11 so they have replied, and it is now even worse! An urgent wall repair needs doing and I mean URGENT, it is going to fall and take an electric box with it. Centrick put a fence around it, block my car parking space and give no date for the repair saying they are waiting on an insurance claim?! It took them 3 weeks to do this might I add.. We are now coming on 6 weeks in since I reported this. Zero urgency about this company. They don't return calls and just give the same old excuses. Now going to regulators. Zero faith, not fit to be called a property management company, just a total joke.Oh and no work has been done on the lift STILL.Second Edit 10/01/2022 STILL NO WORK DONEThird edit 20/03/2023: They've decided to rip the lift out to 'save money' and guess who has to pay for it, yep, even the people who live on the top floor.It took a whole year to fix the wall, none of the lights work on the estate, the fire alarm keeps going off and has about 7 faults. Apparantly 1 flat is constantly on fire... Hope the guys alright.Anyway, I could go on forever about how bad you guys are. Just thought I'd give everybody an update to let them know that you've somehow become even worse. Will never understand why people use you as their 'property management company'.

Jake · 20 March 2023

★★★★★ 5/5

Trustpilot

Excellent service :)

I've been 3 months in a Centric property and I am quite happy with the services. Especially Hadassa Busatto is an asset for the company as she is always sorting out any issues that may occur. Thank you very much Hadassa!

Paoula · 22 March 2022

★★★★★ 5/5

Trustpilot

5 Star Service

I would like to thank the team at Centrick for helping me get the property I wanted. I mainly dealt with Cara who was amazing at guiding me through the process and making me feel confident that everything was taken care of.

Mr · 28 January 2022

★★★★★ 5/5

Trustpilot

Holly Eldridge is super responsive

Holly Eldridge is super responsive. She is really a star.

Monica · 7 August 2024

★★★★★ 1/5

Trustpilot

Awful management company

Poor company that are money grabbers!! Recently sent out a £10k service charge that was expected to be paid in two weeks, with not consultation over the cost of a new boiler. A company that thinks nothing of driving families into unwarranted debt. When you call to speak to someone they either don’t answer or have no clue on how to help.

A · 27 May 2024

★★★★★ 1/5

Trustpilot

Insane service charge for no service

For the bargain price of £2,500+ per year service charge you too can have a cockroach infestation in your building, rats in the bins, and pigeons keeping you awake all night while pooping everywhere! And as an extra bonus, if you miss providing their heat network provider Ginger Energy with a gas read on one month you can also have the top up fee of £25 per month…despite the fact you don’t get any bills even when you do provide readings! Who wouldn’t want that service?!

Elaine · 16 March 2023

★★★★★ 1/5

Trustpilot

Absolutely useless

Absolutely useless. I’ve lived in an estate managed by Centrick/Virtu for nearly 8 years now and I have never felt so frustrated by a company. The billing system is never accurate. I pay my bill on time and then I am chased for payment. I ask them to set up payment on my online account so I can pay with a credit card and they do so, but also add on an extra service charge! I have never sent so many angry emails to anyone in my 50+ years. Honestly. If I could avoid using Centrick/Virtu, I would.

Suzanne · 16 March 2023

★★★★★ 1/5

Trustpilot

they dont care tenant

I have agreed to rent a flat with them and they sent an email that my moving date is set as 8th. I called them and they said they could not. Till I called them, they never gave an update. Then they said it may be postponed to 10th. When I cancelled the agreement since there is no certain date, they said they will not refund the deposit. I needed to to a lot of communication to get my refund. Next day they said the flat is ready. I needed to cancel moving company, need to stay hotel and they did not get any responsibility even they dont need to inform me to say the flat will not be ready on moving date. They said they worked a lot. I dont know how much they worked but they forgot to inform me and give any update to me e ven a day before my move.If I arranged moving company bring everything to new home which is already confirmed, what can be the result, I can not imagine.

SEDAT · 16 March 2023

★★★★★ 5/5

Trustpilot

Centrick is a very professional company…

Centrick is a very professional company to work with. Zohra Fazal is my point of contact. She has been very helpful and understanding. She sorted an issue I had instantly. Many thanks for that.

Bilal · 6 January 2023

★★★★★ 1/5

Trustpilot

Fake positive reviews and rude customer service

If you notice, most positive reviews online (including here) are just from people attending viewings! I've attended several viewings with Centick, their staff are obviously instructed to repeatedly ask viewers to "please if you don't mind leave us a positive review online". Centrick's philosophy is not about providing great customer to tenants during their tenancy, no, it's about obtaining as many positive reviews as possible from property viewings only. This is evidence that their management is lazy and disingenuous, because viewings last about 10 minutes and are not difficult to manage. But providing good customer service to tenants throughout their tenancy is what really counts and is what Centrick should be judged on. But Centrick know their service is poor that's why tenants are NEVER asked to leave online reviews after their tenancy begins. I've been with these people for years, they never asked me or other tenants for reviews because they know what we'll say. Centrick pretend to have a customer service team by providing a canned response to negative reviews, but in reality they don't bother to actually address or improve anything. They've ignored my phone calls, emails, and issue raised through their portals for weeks and weeks. They are rude, not professional and don't care. They are simply the worst. But when they do need something from you, they suddenly have the time to drop you multiple emails and voicemails everyday!

J · 13 March 2023

★★★★★ 5/5

Trustpilot

Amin was great

Amin was great today. I needed to check some things on my account and he explained everything. Extremely helpful

Sarah · 13 February 2024

★★★★★ 1/5

Trustpilot

CUSTOMER SERVICE ISSUES WITH CENTRICK

My partner is currently trying to sell his property and we are in a chain (he has a buyer, I am selling my own property, we are purchasing together and our vendors are moving into a property with no chain). Centrick are causing us nothing but issues and are holding everything up for us (Centrick is his landlord in a serviced building) The customer service is appalling, they give themselves 8-10 days to respond which is ridiculous when a solicitor needs a speedy response and even then they don't reply in the timescales given. If you chase them, you move to the bottom of the pile and to be honest it is beyond a joke now. You can never get through on the telephone and as far as customer service goes, it is an absolute shambles. I work in customer services as a Senior CS Rep and we would never treat our customers the way Centrick do. My partners solicitor has queries outstanding with Centrick and they are holding everything up for us, it is most frustrating! We have just been told it could be another 7 days before our solicitor receives a response and our solicitor has already been waiting a long time. Everyone in the chain is ready to move and the delays with Centrick are causing us nothing but issues and stress. Centrick - please don't respond asking us to contact customer services as we have enquiries/questions outstanding with you already and we are getting nowhere! If someone can action our queries and actually do something to help us immediately it would be appreciated.

Sally · 10 March 2023

★★★★★ 5/5

Trustpilot

Quick and accurate response is an essential factor

I wanted to have smartmeter installed to the flat I rent, but I was almost giving it up thinking about too much effort I might need for permission and arrangement for having the engineer enter into the secured area. Jacob offered some help and the installation was done without problem. His response was always quick and to the point, I am sure my life at this property will be comfortable with him working at Centrick.

Tom · 3 August 2023

★★★★★ 5/5

Trustpilot

Gym review

Vamsi helped me a lot today to make sure I had done everything needed to be able to access the gym. With his help the process went smoothly and the gym was better than I expected. Low number of machines but everything is easily trained due to the versatility of the machines. Overall a very good experience

Yağız · 17 August 2024

★★★★★ 1/5

Trustpilot

Rude concierge on 6/3 in the Axium(Birmingham)

Concierge of 6th of March in the Axium (believes to be a cover concierge), is so rude and act like he is not responsible for his job. Last week (his duty as well) I saw no concierge on the concierge table, some people told me the concierge is in the parcel room so I knocked the door, opened the door just a little and asked if he can find my parcel. He immediately shouted "you are not allowed to go in this room!" and I was shocked. I was so mad and I went back to my apartment. On the 6th of March (today), I tried to ask for my parcel again and he said can you wait me for a while and pointed at his earphones. I thought he was having a phone call so I waited. However, he wasn't talking at all so I can be sure that he wasn't even on a phone call, and I personaly believe he was watching a video or something. So do I paid centrick just for the concierge to watch videos?

Babydragon · 6 March 2023

★★★★★ 5/5

Trustpilot

Luca was very helpful in purchasing my…

Luca was very helpful in purchasing my first home in the UK. He was very professional in his approach to handling any challenges along the way, and ensured that it went as smooth as possible.

SOPHIA · 21 November 2022

★★★★★ 5/5

Trustpilot

I can’t fault these guys

I can’t fault these guys, in particular Yasmin Hall, absolutely brilliant service and always helpful and sorts out any issues, thank you Yasmin.Also their repair reporting tool is really good and easy to use.Overall as a tenant dealing with these guys has been excellent.

Neil · 1 September 2021

★★★★★ 1/5

Trustpilot

Avoid

Personally I would avoid this company. I have now moved out and they have decided to keep my full deposit due to 'damages' to the property, however if they used their common sense and looked at the inventory report that was sent to me when I moved in, they would see these damages were already there when I moved in.I have decided to seek legal advice to get my money back.

LAK · 8 November 2023

★★★★★ 5/5

Trustpilot

I had the pleasure of speaking to…

I had the pleasure of speaking to Mollie today about a stressful situation I was in regarding a tenancy agreement. Mollie was lovely to speak to and soon put my mind at rest. She was both very professional and also very understanding.Thanks you so much.

Colin · 14 June 2021

★★★★★ 1/5

Trustpilot

Worst management company I've ever…

Worst management company I've ever experienced. Completely useless. Don't answer calls, tickets, emails. Unable to send correct invoices. Never do any repairs, yet their fees raise every year

Adam · 3 June 2026

★★★★★ 5/5

Trustpilot

Holly was extremely helpful today.

Holly was extremely helpful today.Unfortunately the Service Team are impossible to get hold of, but Holly sorted out my problem easily.

Hilary · 21 December 2023

★★★★★ 5/5

Trustpilot

Marwan is very friendly and kindly

Marwan is very friendly and kindly. It was very relaxing to get along with him. I also have a good work attitude. He's funny and funny.

慕Jane · 19 August 2023

★★★★★ 5/5

Trustpilot

Mr alireza

Mr. Quentin is a responsible person, on time, and helpful. He answered all questions and guided me through the entire process.

Alireza · 19 December 2023