Trusted Agent profile · Birmingham
★★★★★
518 reviews across 2 platforms
2 Snow Hill Queensway, Birmingham, B4 6GA
Carter Jonas LLP's office in Birmingham, at 2 Snow Hill Queensway, is rated 4.2 out of 5 across 518 reviews on two platforms, including 22 Google reviews rated 3.7.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
David Sinclair Advice is always amazing, the knowledge that him and his team have is great. Highly recommend his services in the york area.
Hello Dan, thanks for the positive review. We aim to provide expert local knowledge, tailored to individual clients. We are happy to have helped!
5/5
TrustpilotHouse rentals London
A big thank you to Carter Jonas for all their kind help to find my ideal London flat. In this case I dealt with their South Kensington/Knightsbridge branch, managed by Lajla.Their help was both professional and friendly - always enthusiastic. The staff was ready to listen and give sage advice, nothing seemed too much trouble. I can thoroughly recommend CJ to anyone who is serious about renting or renting out a London abode, large or small.ULLA.
Hello Ulla, thank you for taking the time to leave such wonderful feedback. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
1/5
TrustpilotTried to (unsuccessully) overcharge us with cleaning fees.
A series of issues presented themselves during the (less than a) year that we rented a property managed by Carter Jonas Summertown. The first issue presented itself before we moved in, when we were asked to pay upfront more than had been agreed upon, which we resisted on the grounds of our initial agreement. Then we moved into the apartment to find it in a bad shape, which required more than a month of constant visits by repair men. To give you an example of how bad things were, drawers were broken, the heaters were not working, and half the apartment smelled of sewage, because of problematic drain pipes. And to top it all off, Carter Jonas tried to overcharge us for the professional cleaning that took place after we moved out. We tried to reason with them, but they wouldn’t accept anything other than the overinflated fee they were charging us with. So, despite not having photos to prove that the apartment was left in a much better state than that claimed, we took our case to arbitration, where it was deemed that the charges were indeed overinflated and needed to be significantly decreased. So word of caution to all prospective tenants, make sure you take detailed photographs when you move out, just in case...
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
1/5
TrustpilotPoor communication start to finish
I’ve never known as estate agents make the process so complicated. Poor communication lies at the heart of this review but considering the business they are in, effective communication is everything. As a vendor, sales or letting, you need to consider your purchasers/tenants experience. A poor experience can result in a real loss of revenue. Go elsewhere
Hello, we are sorry to read your review. If you would like to send some more details about your experience to feedback@carterjonas.co.uk, our team will be happy to look into this further for you. Thank you.
5/5
TrustpilotNothing was too much trouble
We purchased our house through Carter Jonas. Kate McKinnon was fantastic at communicating and chasing the chain. Nothing was too much trouble. Thanks Kate!
Hello Clayton, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
5/5
TrustpilotThank you
Jessica is our property manager, she is so helpful, she solves our problems quickly. Thank you for help, we are so happy to work with you.
Hello Pelin, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we have supported our clients.
1/5
TrustpilotWhat an astonishingly disappointing…
What an astonishingly disappointing experience. Had booked a viewing with them and called to confirm it three times and received a confirmation message on the morning of the viewing. Got on the train from London to Bath (and spent over £120 on the train tickets!) only to go for the viewing of a house that we were very keen to see. After calling the office over 4 times and being told that someone will call us back, and one hour of standing in front of the property, we had to leave as no one even had the decency to contact us to cancel the viewing! Tried to go to their office to speak to someone as according to their website, they are open until 4pm on Saturdays. Again, to our shock and disappointment, the office was fully closed at 3pm and no one was there. Will really try to avoid them, and hope that more landlords do too!
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotExceptional service - thank you!
The sale of our house progressed very smoothly under the superb and professional care of Ed Westmacott at the Newbury branch. We could not have asked for a better service, we were well informed at each stage and Ed was helpful and supportive throughout.We would definitely recommend Ed and the Newbury team, and wish to thank them for their exceptional service.
2/5
TrustpilotCarter Jonas Marlborough
We rented a property managed by Carter Jonas Marlborough (CJM) and agree with some reviewers that Carter Jonas may not be your friend if you are a tenant. To be fair, some issues we reported to CJM can also be blamed on our landlord, but CJM seemed to lack the will to get the landlord to fix endless problems. We commenced deposit (two month’s rent!) preservation mode, doing EVERYTHING in writing and always taking pictures. Examples:• Wall-fitted TV aerial sockets did not work. CJM said the landlords used the satellite dish and were not obliged to provide a TV aerial, but we could fit one at our own expense. TV sockets that didn’t work seemed daft, but we decided against fitting an aerial. But the satellite sockets didn’t work either, so we had no TV picture in the house. We paid £220 for a new dish and coax cables, which we did not remove when we left. • The loose step outside the front door, about which we had constantly to warn visitors, on which a friend slipped and nearly fell. We reported this to CJM in March 2018; it was finally repaired in March 2019. • During two cloudbursts, we bailed out by hand the stairwell at the front doorstep, swamped by bad guttering, and saved the house from flooding, without so much as a thank you. Note the theme - expend your own money and effort improving and preserving the landlord’s property but (see what follows) expect no grace for it. After we gave notice, CJM let the new tenant into the house, without permission or arrangement, while we still held the tenancy. To be fair again, CJM apologised and grudgingly reduced our checkout fee, but it was extraordinarily unprofessional behaviour. When we vacated, CJM told us the landlord intended to withhold money from us over (1) the amount of heating oil in the tank - close to empty when we moved in during ‘The Beast from the East’, with snow on the way - and (2) an outside light fitting, apparently broken and removed by us without permission or notification. Our emails (and theirs, presumably) showed that CJM had knowingly handed over the property with a nearly empty oil tank and that the light fitting, having rotted, broken and shorted out the downstairs lighting circuit, had been removed by their own electrician. Cue collapse of stout party and much harrumphing by CJM about how the landlord would ‘not be pursuing’ us for all this, as if their own good work had achieved this outcome. Thankfully, we have emerged from a year of wearying nonsense with nearly all of our ridiculously large deposit. We found CJM careless, unprofessional and nasty when we told them they had messed up. They let someone into our property without our permission and failed to check the facts before making the landlord’s threat to withhold money for things that were not our fault. As the Americans say, go figure.
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotHighly professional and experienced…
Highly professional and experienced local agents that found us great tenants for our property. They offered us a great team to work with and every interaction with every member of the team have been effective and pleasant. Would definitely recommend.
1/5
TrustpilotContacted this company regarding…
Contacted this company regarding marketing my business premises by online chat and emailed two different offices including head office in London with absolutely no interest five days later. Amazed at how this apparently big and brash outfit can be so useless and disinterested in a genuine enquiry.Decided to go with local company who agreed on a valuation of £650000 and agreed commission of £9000 when premises sellsIncredible to think carterjonas had no interest whatsoever.
Hi Stephen, thank you for your feedback. We are sorry to hear that our teams did not get in touch. In light of this feedback we recently conducted an audit to ensure all enquiries are routed through to the correct inboxes, and we hope this will mean no-one has a similar experience in the future.We really appreciate your feedback, and are always looking to improve our processes to create a better experience for our valued customers.
5/5
TrustpilotHouse sale
Excellent advice from Wayland and his super-efficient team. We put the house on the market in the middle of summer and achieved an excellent price despite the economic slow down. You really couldn't ask for more thoughtful and well-judged advice or a more friendly service from start to finish. This office has very strong local knowledge and a great work ethic.
Hi Isobel, thank you for your review for Wayland and his team. We're delighted to have been able to help you achieve an excellent price for your home. Please don't hesitate to contact us if there's anything else we can help you with in the future.
4/5
TrustpilotWe chose Carter Jonas to sell our…
We chose Carter Jonas to sell our property. Ed was excellent throughout the period. I have to say that initially wasn't impressed with the photographer that took the photos. Speaking to Ed, this was quickly resolved and another photographer was employed and the photos were so much better.Our house sold within the first week. From there everything was fairly smooth and Ed was around to help with questions and queries.
Hello Jan, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
5/5
TrustpilotMarina was concise and efficient in…
Marina was concise and efficient in helping me with my property search. Felt so painless compared to other experiences.
Hello, thank you for the positive feedback. We aim to make an often complicated process simple for our clients. We are happy to have helped!
5/5
TrustpilotSam the Great
Sam was great. Always available. All the office worked quite well.
Hi Joe, thanks for your review. We're so pleased that you were happy with the service provided to you by Sam. Please do let us know if there's anything else we can help you with in the future.
1/5
TrustpilotHorrible agency
Horrible agency. They do not care about tenants at all, they fee are ridiculous and very expensive. They charge for everything. They are very tricky with tenants ( read your contacts and everything they give you to sign very careful ).They do only care about money. Consumer services is horrible. I have not met such rude people in my life, I hope never to have to use their services anymore. I was in a difficult situation (and dear I have to pay for it).They take advantage of people.
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotFirst time we’ve needed to rent a property.
Fiona and Sarah helped us through the rental process which we’d never done before. They were always there on the end of the phone to help us through the process.
Hi Denise, thank you for your review. We are so pleased to hear that you felt so well-supported by Fiona and Sarah throughout your rental search. Please do not hesitate to contact us if you need anything at all.
5/5
TrustpilotI'm so glad i chose cater Jonas…
I'm so glad i chose cater Jonas Cambridge to let my house. Eleanor and leisa are professional and a pleasure to deal with throughout the process and did a fantastic job of dealing with issues.i would recommend them to anyone thinking of letting there property.
Hello, thank you for your review. We are so pleased that you have had such a positive experience with our Lettings team in Cambridge, and with Eleanor and Leisa in particular. Please do let us know if there's anything else that you need.
5/5
TrustpilotGreat letting service through Carter Jonas!
The team at the Newbury Carter Jonas office have been incredible, they were incredibly speedy in their service, we were always able to talk to someone if we had any questions and they were incredibly accommodating, allowing us to begin our lease very quickly. They have made sure to give us all possible information about the property and communication has always been clear and quick. Thank you so much!
Hello Elle, thank you for taking the time to leave us some feedback. Our team are always happy to hear how we have supported our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotA wonderful estate agent to work with
A wonderful estate agent to work with. I had such a great experience working with this lovely team, truly a pleasure from start to finish. Everyone has been incredibly friendly, approachable, and professional, making the whole process feel easy and comfortable.
5/5
TrustpilotGreat service from Carter Jonas
Great service from Carter Jonas, special mention to Maddy Peris. She is very quick at respond and always helpful.
Hello David, thank you for taking the time to leave us some feedback. We are happy to have helped!
5/5
TrustpilotReally swift and organised process…
Really swift and organised process recently moving into our new rental house. CJ have been helpful throughout and kept us up to date with updates and contracts throughout.
Hi Charlotte, thank you for your review. We are so pleased to hear that our team has been able to make your move into your new home run as smoothly as possible. Please do let us know if there's anything else we can do for you.
5/5
TrustpilotCarter Jonas - You are the best!
We are very grateful to the Carter Jonas agency and manager Becky for a quick and high-quality solution to the problem with the boiler in our rented house. This was very important for us. You are the best! Thanks a lot.
Hi Nataliya, thank you for your lovely review! We are so pleased to hear that you are receiving such a reliable service. Please do let us know if you need anything else.
1/5
TrustpilotAs I have previously bought a house…
As I have previously bought a house through carter jonas ( Newbury) we were not expecting the experience we got from the Marlborough office , the first word I will use is rude, the next is shocking, after viewing a house there was no contact from them to see what we thought of the house very very odd, wouldn’t recommend going to carter jonas Marlborough.
Hello Sean, we are sorry to hear you did not have a positive experience this time around with Carter Jonas. We would like to look into this further for you, please email the details of your issue to feedback@carterjonas.co.uk and we will get back to you as soon as possible.
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