Carter Jonas LLP Birmingham reviews

★★★★★ 5/5

Trustpilot

Superb service - especially from Maddy

We have been with Carter Jonas for a number of years and have always received prompt, friendly service. Any issues have been resolved swiftly, and they have always been available if we've had questions. Maddy in particular (Senior Property Manager) has always been sure to look after us and take on board our requests, which is greatly appreciated!

Lauren · 19 October 2022

★★★★★ 1/5

Trustpilot

Stuck up, horrible people!!!

Terrible service. Terrible manners. Even the homeowner we loved the house of had negative opinions of the agents. We specifically drove 30 miles to speak in person having not managed to get anyone on the phone and they shuffled us out the door within 2 minutes of us arriving, and other people there (some with new-born babies who were being shunned) were all shocked at how they were treating the people who walked in.Stuck up, self-centred, snobby and clearly paid far too much and it's lead to them being far too big in their boots. Really appalling and not any way to treat people in this day and age - people we spoke to were older and 100% not up to date/living in the old ages in their approaches e.g. bordering on bullying and saying degrading comments. We were left absolutely speechless at some of their choices of words. Definitely avoid if possible. Completely shocked at how unprofessional they were. Very tempted to raise to HQ but how blatantly they were behaving stopped us as it's clearly normal for them and they must be accepted for this to happen - must be allowed from the top down! AVOID this agency!!!Chasing calls on viewings wouldn't work, emails wouldn't work, going out our way to do a "walk in" to the office didn't work... they need lessons in decorum and manners to put it frankly. A complete joke.

Griffiths · 24 August 2023

★★★★★ 5/5

Trustpilot

Fulham

Kate was very helpful with viewings and securing us our perfect house. Very pleased with the service.

Natasha · 22 October 2021

★★★★★ 5/5

Trustpilot

Maddy is very friendly

Maddy is very friendly, helpful and gets the the job when needed. Easy company to deal with.

Sarah · 14 October 2021

★★★★★ 5/5

Trustpilot

ms gozde balkan

Zoltan Dudas helped us so much, with his great follow up our offer is accepted by the landlord. Even we didn't rent the apartment, the process and management of Zoltan was very professional and kind. I highly recommend Carter Jonas Fulham and Zoltan Dudas as a negotiator.

Gözde · 20 January 2022

★★★★★ 5/5

Trustpilot

Really happy with the service and help…

Really happy with the service and help provided by Monica through Carter Jonas, efficient work and perfect flat! Can’t recommend more! Thank you!

Vanessa · 3 December 2024

★★★★★ 1/5

Trustpilot

Not a good experience

Not a good experience. Disorganised, poor communication from the off, right to the finish. Some basic skills in the office were very poor. It would be a long list if I went on. If you are in Bath and looking for a good selling experience I would look elsewhere.

Mark · 4 July 2023

★★★★★ 5/5

Trustpilot

Arabella & team

Arabella has been helpful and professional throughout the whole process.

Henry · 29 July 2022

★★★★★ 5/5

Trustpilot

Highly Recommended.

Highly Recommended.Carter Jonas could not have been more helpful in selling our home, particularly Ed and Rupert, who went out of their way to secure a buyer. The advice offered was first class and they kept us fully informed about potential problems and the progress in general.We can’t thank them enough.Pete and Karen

Pete · 3 February 2023

★★★★★ 1/5

Trustpilot

Do not rent through these people - South Kensington office

Absolutely diabolical service. After signing the letting agreement for my student son a property manager was appointed who was nothing to do with Carter Jonas. We have been privy to so much email traffic with the 2 agents unable to agree who had responsibility for what. I’m yet to be convinced we will see our deposit returned and a the reference my son will need for his next flat. Please avoid these people as it is an incredibly stressful experience. I’m staggered with the lack of professionalism on display. I’ve made sure I’m telling my friends and colleagues about my experience.

Diane · 30 June 2023

★★★★★ 5/5

Trustpilot

A highly professional experience

I bought a terraced house in Summertown Oxford through Julia Wilson at Carter Jonas earlier this year. She and the whole Oxford team were very responsive and professional throughout the process. Although they represented the seller, I felt I could rely on them as well to ensure a smooth process. They certainly met my expectations!

Yong · 15 October 2022

★★★★★ 5/5

Trustpilot

Highly positive experience

Julia handled our mother's house sale with an incredible level of professionalism and kindness. She made every step of the way smooth and easy to manage. I would highly recommend her, as would our mother.

Sarah · 5 April 2024

★★★★★ 1/5

Google

Poor service and very old fashioned letting reference approach. This company wasted weeks and weeks through lack of explanation, not reading income amount correctly on my partner’s maternity leave and being very black and white. Not really the approach you would expect in 2023. Rather than pick up the phone they would simply email. I don’t believe they spoke to the landlord during the final part but as they were told they had no common sense, which they dont, they simply decided to decline progressing forward. Jenna Bugler thanks for wasting 3 weeks of my partners time during her third semester of pregnancy New review

Alan · 29 May 2023

★★★★★ 5/5

Trustpilot

I had a great experience with the…

I had a great experience with the entire Carter Jonas team in Newbury and specifically Edward Westmacott. Ed's experience, advice, professionalism and perseverance never waivered from beginning to end of the sale cycle and in his absence a team member from Carter Jonas was always available to speak to and calls were promptly returned. I would highly recommend.

Yasmine · 20 May 2022

★★★★★ 5/5

Trustpilot

Charlotte was friendly and efficient

Charlotte was friendly and knowledgeable - she came well prepared with local information concerning rental properties.

Amanda · 4 June 2021

★★★★★ 5/5

Trustpilot

A fast way to find the perfect property with all the knowledge in place …

What I loved most about this experience is the trust - the trust that what I am interested in is real. Of course the quick follow ups and fast access to further information facilitated the enquiry , and full marks to Charlotte . Also Thankyou for the understanding that what is replied by Carter also takes time to digest . This respect is invaluable.

Jah · 2 June 2021

★★★★★ 5/5

Trustpilot

Efficient and Effective

Helen dealt with the sale of the house brilliantly. Great communication throughout the process and made the whole thing seamless.

Sasha · 4 December 2024

★★★★★ 1/5

Trustpilot

As other GENUINE reviews have indicated..

they are the lowest of lows. I mean, the bar is not set high to begin with due to their line of work. God help anyone that crosses unfortunate paths with this outfit.

Honest · 12 April 2024

★★★★★ 5/5

Trustpilot

Great move in

Monika was great. The whole tenancy process was easy to deal with and efficient!

Pierre-Emmanuel · 5 June 2021

★★★★★ 5/5

Trustpilot

Carter Jonas did an excellent job…

Carter Jonas did an excellent job managing the successful sale of our house in late 2020. They paid attention to the details of how to really promote the property in the best way, and then actively worked their networks. This led to multiple offers and a successful sale. I would have no hesitation in recommending the Newbury Team, led by Rupert Reeves.

Simon · 25 May 2021

★★★★★ 5/5

Trustpilot

Great experience

Great experience - very straightforward and supportive; transparent and easy to use as a rental tenant. Excellent service.

Peter · 26 November 2024

★★★★★ 5/5

Trustpilot

Outstanding service by the Carter Jonas…

Outstanding service by the Carter Jonas team in Newbury, especially Ed Westmacott. Brilliant communication all the way through. Nothing was to much trouble and he kept himself up to speed with what was happening up and down the chain, so there were no nasty surprises. A real pleasure to work with and I wouldn't hesitate to recommend Ed and the team!

Simon · 20 May 2021

★★★★★ 1/5

Trustpilot

Absolutely appalling service

Absolutely appalling service, escalated my enquiry up to stakeholders after trying for a week to get a response from the staff at the Oxford office. received an apology and a promise someone would call, however on the one occasion someone did return my call it was to promise to call back, which on one ever did. Avoid.

Kirsty · 28 January 2022

★★★★★ 1/5

Trustpilot

Absolutely unprofessional

Absolutely unprofessional. They Ignore your emails. Communication is terrible.

Paul · 12 February 2026