Burchell Edwards Birmingham reviews

★★★★★ 5/5

Google

James was very helpful during a viewing and provided excellent service 👍 …

Donnell · 16 November 2025

★★★★★ 5/5

Google

Really couldn’t recommend Kelly enough from the Castle Bromwich team. She has been absolutely wonderful, an exceptionally compassionate and caring woman, and an absolute credit to her branch. Rang me multiple times to keep me updated/checked in see how we are, always at hand if I needed her and had an answer to any questions we had. Couldn’t ask for a better estate agent. Also a thank you to Robert, who made the seemingly impossible purchase, possible. Really knows his stuff as a mortgage advisor, very funny and friendly guy.

Gabrielle · 13 June 2022

★★★★★ 5/5

Google

Very pleased to work with this branch from buy the property to letting it, the process was soo smooth. Very professional and knowledgeable always happy to help 5 star service Many thanks to Andrei and Sophia

Dragos · 17 February 2025

★★★★★ 5/5

Google

I don't write reviews very often, but I have to complement the Burchell Edwards team at Castle Bromwich who have now found me three different tenants over the years . Outstanding service from the team, especially Emily. Extremely professional and very thorough throughout, with each experience as exemplary as the previous one. Emily is a credit to Burchell Edwards, a very positive experience from the start to the end of the process. Cannot recommend highly enough.

B · 13 June 2022

★★★★★ 5/5

Google

We were recommended to Rob the mortgage advisor from a family member. We started in may with him and I cannot fault him on anything, he’s helped us so much throughout our buying process. Strongly recommend Rob and Burchell edwards in general. Thank you so much for your service.

Millie · 18 August 2025

★★★★★ 1/5

Google

Would never deal with burchell and Edwards again!! Well the castle Bromwich branch, the staff are so rude!! Especially Emily!!! She is the rudest woman I have ever come across and really needs to consider a career change as customer service is not her thing!! If anyone is considering using burchell and Edwards’s my advice is to choose a different branch!!!!

Katie · 17 August 2023

★★★★★ 5/5

Google

This review it is for Robert Breen we were looking for a mortgage provider who could help us arrange a mortgage as we had no knowledge in this field at all. Rob is extremely knowledgeable and has the expertise to deal with any mortgage issues effectively and professionally we received a professional courteous service with regular updates on our mortgage we highly recommend him to anybody Who is looking for a mortgage once again thank you rob for all your good hard work. Delivered the best mortgage rates for us, you can trust him to get you the best deal out there. Without you today we wouldn’t be buying our home thank you. Razia, Nino and Maria

Mario · 13 June 2020

★★★★★ 5/5

Google

me my dad and sister in law had such an amazing experience with Burchell edwards especially Hannah in the lettings team she made our move in process so quick and easy and she is so lovely and professional nothing was too much trouble for her!

Gemma · 22 July 2025

★★★★★ 5/5

Google

I am amazed with my move got straight in without any stress couldn’t thank my advisor Hannah anymore honest so polite and helpful woth lods of information was so smooth best move I have ever done so quick aswell ! 5⭐️ from me and I’d 100% recommend

Alfie · 16 November 2025

★★★★★ 1/5

Google

I rented a house through this branch and after two years l let the Landlord know I no longer want to renew my aggrement. They arranged a viewing and despite my sister being ill in the hospital in another city, I traveled to be there (from Leeds to Birmingham) to let them have a viewing. My sister died and when these agents emailed me for another viewing, I told birchell Edwards Castle Bromwich branch that I'm not in Birmingham due to my sister dying and anyway in two weeks time I will hand over the keys back. Without my knowledge and permission they arranged a viewing and when I came back to the house my both back doors (garden and garage) were open and few of my jewelry pieces were missing. I emailed them several times and received no reply. I phoned and always got someone from the sales department pick up the phone to let me know that letting persons (Lilly) is busy and will call back. But I never received any call back. Update : The Burchell Edwards Castle Bromich Branch are not replying to my emails about the deposit I had paid. I have send them several emails but no reply from them. When I enter the details on The tenancy scheme with the tenancy start date, the message comes that enter the correct details. I remember that the agent had started the tenancy on the 29th August but when i received the tenancy aggrement the tenancy start date was 31/08/22. I should have asked them about it straight away because due to the stress of shifting i completely forgot to ask them. Now when i enter 29th of August green tick mark appears but the message which appears says no depost found in out data base. I have asked the agent to give me the deposit code or certificate number and still no reply from them. I will update what hapoens next

Samina · 10 October 2024

★★★★★ 5/5

Google

Great service, always quick to help and they do really put the work in for the customer. Mitch went through everything with me thoroughly and was a great help in my selling journey. Really recommend

Sammi · 13 May 2024

★★★★★ 5/5

Google

I am very pleased with service and all help from Burchell Adwards they providing for me. Especially big thanks to Andrei Pavel for his caring and patience. Thank you Lubomir

Lubomir · 27 July 2024

★★★★★ 5/5

Google

We were moving approximately 300 miles back up to the midlands, and they couldn't have been more helpful or accommodating. We had spoken to several estate agents preior to these guys who couldnt figure out how to make it work with 99% of the interactions needing to be over the phone or on weekends! We dealt with Emily for viewing and over the phone then Eliza for the final signing of documents. They moved dates around relatively last minute with no issues and never batted an eye when we missed a phone call due to other commitments. Also a shout out to all the staff who were amazing and friendly when we came into the office on a Saturday running 'dead on time' with a cat in a backpack. We have dealt with a decent number of estate agents before and these guys are up there with some of the best people to deal with.

Rozy · 13 June 2023

★★★★★ 1/5

Google

If I could rate lower I would! We moved into a property with Burchell Edwards and originally they were speedy at getting our custom. We were told the property would be deep cleaned and fixed up as there was no door in the bedroom, broken fences all around the garden, household waste in the garden and rooms etc. We visited again 1 week before getting the keys as we were told the property would be ready by then - nothing had been changed! Tom didn’t know what to tell us and was just winging the whole thing. He suggested we clean the property ourselves and claim the money back through the landlord. Then we were told the cupboards/doors/fence would be fixed and when we moved in (4 weeks after we first visited) and nothing had been done. We kept chasing them up and weeks after moving in, the cupboards were fixed because we had a leak. Then we had to purchase our own bedroom door and claim back through the landlord as Emily & Tom had no intentions of dealing with this for us. 4 months after us moving in, somebody broke into our home and stole my bag and used my bank card at local shops. The main cause of this was due to the fence being broken which we had begged to be fixed from day one as our dog had escaped through it at one point (luckily she only got into the neighbours garden) The whole customer service from start to finish was disgusting. They rarely answer their office phones and we figured out they they have your name saved as a contact so they were purely avoiding our calls. Emily was extremely rude during the whole thing and even told us to stop complaining even though everything we complained about was completely in our rights. We’ve even found out that Emily slagged us off to the contractors they use which is completely unprofessional. We would never use this estate agent again and have advised the same to everyone who has asked us for advice for moving out. My partner left a negative review for them while we were living there and they called us up to ask us to remove Obviously ashamed and embarrassed for people to know how bad their service really is. Absolutely disgraceful for such a well known branch.

Ellie · 13 June 2023

★★★★★ 5/5

Google

Thank you to Emma & Rob Successful outcome and got the house we wanted within a couple works Love from Zara & Atique

Aryaan · 3 November 2024

★★★★★ 5/5

Google

We’ve had one of our buy-to-let properties managed by Birchall Edwards for a number of years, and they have always let and managed it to a very high standard. Most recently, following the refurbishment of a three-bedroom property, Hannah in the lettings team was able to find and secure the ideal tenants, perfectly matching our requirements as landlords, while ensuring the property suited their needs as a long-term home. Hannah’s professionalism, dedication, and genuine care shine through in everything she does. She strikes the perfect balance between looking after landlords and ensuring tenants are truly happy in their new home. Congratulations, Hannah, you’re a real credit to the team at Birchall Edwards.

Kitty · 10 August 2025

★★★★★ 1/5

Google

Usually after 3 or 4 call before some trainee will pick up the call who know nothing about your queries and promised a void call back which will not happen at all. As a seller if you choose them, you are guaranteed to miss most valid buyer as they won’t even arrange viewings for potential buyer. They will also use a smart tactics to significantly undervalue your property before sell it to a “ higher than market bidder”.

Jason · 27 June 2024

★★★★★ 1/5

Google

Usually after 3 or 4 call before some trainee will pick up the call who know nothing about your queries and promised a void call back which will not happen at all. As a seller if you choose them, you are guaranteed to miss most valid buyer as they won’t even arrange viewings for potential buyer. They will also use a smart tactics to significantly undervalue your property before sell it to a “ higher than market bidder”.

Jason · 29 May 2024

★★★★★ 5/5

Google

Recently moved into a new home we found through Burchell Edwards and I can’t thank Tia & Emily enough! Tia was so attentive and helped us through out the whole process & Emily was so lovely too when we went to sort our move. Everything was so efficient and the move went through so quickly. Thank you girls couldn’t recommend you enough :)

Brynie · 13 June 2020

★★★★★ 5/5

Google

A wonderful letting agent with lovely agents - Nikita and Jessica have been very helpful and supportive during my recent move. My partner and I have been delighted with Burchell Edward’s and could not have asked for more. We were told promptly when documents needed filling out, and were constantly updated on the progress of our application with the agents reaching out first. Customer service is clearly valued throughout the branch. I just wanted to thank Burchell Edward’s and these two specifically for being so lovely and putting up with my 1000s of questions we had as first time renters. 100% recommend this branch!

Ellen · 13 February 2024

★★★★★ 5/5

Google

Very professional and helpful. Emma has been in constant contact since listing my property and been very proactive with every step. Would 100% recommend this branch

Aiden · 13 May 2024

★★★★★ 1/5

Google

My husband and I had agreed to let a property with Burchell Edwards, including paying a holding deposit. We were told after this was paid, we had two weeks to sort out identity documents, references etc. When we called to make the appointment to sort this in the office, they had let the property to another tenant with no prior communication to us! After initially denying any fault, eventually they admitted they were wrong, and said we would have our holding deposit back by the end of the week. It has now been two weeks and we have not seen a penny of our money back, nor will they answer the phone! Extremely inconsiderate and rude. Do not use Burchell Edwards unless you like working with incompetent people who couldn't care less about you. This is also the second time leaving this review as they removed the first!

Erin · 15 December 2023

★★★★★ 3/5

Google

Mixed feelings dealing with this branch. I sold a house through them and they sold the house within days - I was over the moon! The problems started after I accepted the offer from the buyer, when my file was passed to their sales progression in Tamworth. Dealing with that team, I felt like I was dealing with one of those online estate agents. I never felt like my interests were represented and towards the end, both the branch and the sales progression team were telling me that I should pack when it wasn't clear when we were exchanging. The buyer's solicitors were solicitors that were recommended by Burchell and they nearly collapsed the chain at the end because of their gross negligence and incompetence. Knowing what I know now, I would not sell to anyone or buy from anyone using those solicitors. It was a tough sale overall, but I think Burchell really dropped the ball on the sales progression here. It was only because I was in constant touch with the upwards chain that things finally completed, on the final day that it was possible to do so. I won't say 'don't use Burchell', but I wouldn't recommend them either.

Mihai · 15 December 2023

★★★★★ 1/5

Google

I want to give minus stars as had terrible experience with this agency , especially Emily had extremely cold and rude behaviour when i called her regrading a property , for every question of mine regarding viewing she had her answer ready as No, sorry, i dont know, the very next day i called again for same property when another collegue of hers said he can book me for viewing asap!!!!? I mean if she cannot help me or answer me in any way , what is she even doing as a estate agent. Very poor response from this agency as a whole, does not give you proper answers and leave you hanging/wondering what would be next step, i have dealt with many agents ,so far these are the worst, zero work ethics and professionalism.

Zain · 13 June 2022