Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleBe careful if you are buying a house from Bond-wolf auction because they are so dodgy they give you 28 days to complete but it’s not really 28 days , I bid on 8th of December and they give me complete day on 4th January, so it wasn’t 28 working days . They try everything to you be delay and you miss the deadline and they will take your deposit as they did to me they took my £16,000 deposit and there is no any office or anything to complain , That was a bad experience I had in my life .don’t trust them
Saeed · 3 June 2022
Agent replied · 30 May 2023
Hi Saeed,
We are sorry for your situation however, when you purchase a property at auction you legally exchange contracts on the fall of the gavel with a fixed completion date and we cannot be held responsible if you fail to abide by the terms and do not complete in time. The completion date is set by the seller not ourselves and is clearly set out in the contract/special conditions of sale which you agreed to prior to bidding.
The standard auction completion is usually 28 days to include weekends and bank holidays (not 28 working days). We encouraged the sellers from our December auction to set a slightly longer completion date due to the Christmas period but it is ultimately their decision and they had every right to keep to the 28 days. Completion can actually be any time period and even shorter than the standard 28 days so we encourage all buyers to check the terms of the contract prior to bidding. Completion is dealt with between your solicitors and the seller’s solicitors, so any delay would not have been caused by ourselves. Also, you would have been served notice by the seller’s solicitor, giving you an additional set time period to complete (usually 7-10 days but again can vary depending on the terms of the contact) which we can only presume you missed and still didn’t complete.
The deposit monies are transferred to the sellers solicitor after the auction day ready for completion, so again it is not ourselves that kept your deposit and these are paid to the seller by way of compensation. This is actually a very serious matter and the seller has every right to sue you for other costs should they wish to do so.
We are a highly reputable company and dispute all of your allegations which are untrue and misleading. We suggest you seek some legal advice from your solicitor who will be able to confirm that the legal process is the same for all auctions across the country. We do not want anyone to find themselves in this position and urge everyone thinking about buying at auction to do their homework prior to bidding and ensure they will be in a position to complete on time.
★★★★★ 5/5
GoogleBond Wolfe are outstanding auctioneers who helped us to sell three properties in a row at three of their auctions. We are very impressed by their professional approach, the in-depth knowledge and understanding of the property market and the way property auctions work.
On a personal level we would like to take this opportunity and to thank James Rossiter who helped us with negotiating the right guide and reserve prices for our properties and also James Mattin, an outstanding auctioneer, who handled so well the auction proceedings and achieved the best prices for our properties.
Well done to all at Bond Wolfe! Keep up the good work and all the best for the future.
Mr & Mrs Stoev
Nikoleta · 3 June 2022
Agent replied · 30 May 2023
Hi Nikoleta,
Thank you for this amazing review, we really appreciate it! We will make sure this gets passed on to both James' for you.
★★★★★ 5/5
GoogleI wish to commend the staff of Bond Wolfe on the successful sale of my house. Special recommendation is in order for Sam Benson, the graduate auctioneer for his excellent communication skills and control of the situation from start to finish. He quickly linked with us and kept us informed in an efficient and confident manner. He managed all interested parties in a professional way which produced an excellent result. My thanks to Sam and all at Bond Wolfe.
Lindy · 30 May 2022
Agent replied · 30 May 2023
Thank you very much for your kind review Lindy! We will make sure to pass this on to Sam for you.
★★★★★ 5/5
TrustpilotFirst class people at BWA
Jonathan Hackett is a first class auction expert at BWA. Worked with him for 30+ years and at BWA since it was founded.
CH · 11 July 2025
Agent replied · 26 September 2025
Thank you so much for the detailed review, it's much appreciated. We have passed on your feedback to Jonathan and Graham, and they are delighted. We look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotPositive, Professional, Exceed Expectation
Our experience with Bond Wolfe was positive from start to finish. The service I received from James Rossiter, Senior Auction Valuer, was outstanding. James was professional, personable and efficient, he answered all my questions promptly and ensured the best sale possible, exceeding any expectations I had. I would not hesitate to recommend Bond Wolfe, and James of course.
Richard · 17 January 2024
Agent replied · 27 January 2024
Thank you for your 5-star review; we always appreciate our client's feedback. We will pass your kind words on to James and congratulate him.
★★★★★ 1/5
GoogleSomehow keys are getting out from bond Wolfe for properties that are entered into auctions before the auction date.
The properties are then being advertised on gumtree and marketplace as to let.
Someone then leaves a key under a brick at front door for people to view.
If viewer says they want it they are asked to pay cash deposit and 1 months rent.
They are asked to meet at somewhere like the QE Hospital to pay the funds.
When the buyer at auction finaly completes there are people living in the property or in some cases growing drugs !
See West Midlands police article regarding this: “Shock for buyers of West Midlands home 'sold last month' after £90k cannabis factory found inside”
Tom · 28 January 2025
Agent replied · 17 April 2025
Hi Tom,
We take allegations such as these very seriously and would like to assure you and all our clients that your claims are factually incorrect. Also, we do not have a record of you as being a buyer or seller at our auctions.
Bond Wolfe operates with the utmost integrity and strict protocols. Keys to properties in our auctions do not leave our offices unless handled through secure and authorised processes.
Unfortunately, we are aware of incidents where vacant properties have been illegally broken into and misused, as you’ve described. We are actively working alongside West Midlands Police to address and prevent these break-ins. We urge anyone with information about suspicious activity to report it directly to the police or Bond Wolfe.
The safety of our clients, their properties, and the community is our top priority. Please feel free to reach out to us directly if you have any further concerns.
★★★★★ 5/5
GoogleI am really impressed with the service which I have received from the commercial property agency team and in particular James Brady who is proactive, focused on delivery and commercial in his outlook.
He managed to sell my retail commercial investment outside of the Midlands area in super quick time and against a difficult lending market for the asset.
I will continue to acquire and dispose through Bond Wolfe.
Best wishes,
Paul H
Paul · 30 May 2022
Agent replied · 30 May 2023
Hi Paul,
Thank you very much for your review, we will make sure to pass this on to James for you.
★★★★★ 5/5
GoogleThe Bond Wolfe Charitable Trust has supported my challenges over the last 8 years and continue to do so as I continue to complete my aspirational target. Lisa Worrall has been very supportive towards all who carry fund raising for charities regardless of the size and personally I can vouch for their efforts in supporting charities and people who take time to re-invest & give back to society.
Mandeep · 5 December 2022
Agent replied · 30 May 2023
Thank you so much for your review Mandeep. We're so glad we were able to help.
Kind Regards,
Bond Wolfe
★★★★★ 5/5
TrustpilotSelling with Bond Wolfe
Excellent service from Bond Wolfe when selling my property. The staff, especially Perm Daley and James Rossiter and also Charlie were approachable and extremely helpful, explaining every step and giving good advice throughout. Really pleased. Many thanks
Michael · 16 October 2024
Agent replied · 31 October 2024
Thank you for your feedback; it's much appreciated. We will pass on your kind words to the team.
★★★★★ 5/5
GoogleI would personally like to thank Perm Daley for her support with my completion. Although their offices closed at 5pm, perm stayed an extra 15 minutes to wait for confirmation and subsequently released the keys. I am grateful as I had travelled 2.5 hours from London and would've wasted my journey and incurred additional fees had I not received my keys. Thank you Bond Wolfe, thank you Perm.
Derick · 2 October 2022
Agent replied · 30 May 2023
Thank you for your review Derick. Perm is a true professional that is always willing to go the extra mile to make sure customers are happy.
★★★★★ 1/5
GoogleWasted time & money researching "Bond Wolfe" properties. Hadn't heard of them before - Companies House say they've been going for less than a year - but found them perfectly pleasant on the phone. But READ THE LEGAL PACK extremely closely! Here's what I found:
I'd seen several properties sell in auctions elsewhere, appear again in BW, within weeks or months of the previous sale (clearly to avoid the change in ownership/price paid having been updated yet at the Land Registry, which can take up to 6 months).
They were seemingly on at very low - some even Nil - reserves.
The same photos, and most of the same legal packs, were used from the previous non-BW auction (copyright issues, a minor point compared to what's to come!).
The auction fee is clearly set out - £1,140, inclusive of VAT.
But the Special Conditions! These applied in all 4 properties I was investigating, and were almost identical.
£600 for the seller's searches - clear enough (even tho the seller appears to have pinched the searches from the previous auction, ie spent no money)
£3,000 towards the sellers legal costs, no invoice to be supplied - hardly a surprise at no invoice, who pays £3k legals on eg a £20k house, when the legal pack has been allegedly lifted from elsewhere? It's perhaps £1,000 on the conveyancing.
But at least you've checked the Legal Pack, right? It's whatever you bid to, plus £1,140, plus £600, plus £3,000.
BUT WAIT!
Scroll further:
"On or before completion the Buyer is liable to pay the Seller £9,999 by way of a buyer's Premium..."
It's there, you can't say you didn't have the chance to see it, but slipped in at a point where you think you've already seen the fees.
One of the properties I was looking at had previously sold for £13k, at a BW auction as it happens (most are bought from auctions elsewhere, including online auctions) but hadn't completed. Imagine being the winning bidder - £13k was a reasonable price. Now add the above, and the price is actually £27,739. Plus your own legals.
I've wasted time and money viewing and researching, and all 4 properties have almost the same Special Conditions (one is £9,995 not £9,999).
Unethical hardly begins to cover it, and I feel for anyone caught out by this.
One star is generous.
Edit - Just an observation but I note many recent 5 star reviews saying mostly the same thing, almost exclusively written by people with only one review to their name, and all reviews are either one star or five.
Edit#2 - thanks Bond Wolfe for the reply below. I take issue with the reference to "costs" - these mostly aren't costs incurred by the seller and refundable by the buyer, as referenced above.
I note one of the properties that "sold" at the last auction has, lo and behold, appeared again in the next auction.
The sooner this practice stops, the better. Having the buyer pay your legals and searches is one thing; adding a £9,995 "fee" on top is quite another.
Dae · 3 June 2020
Agent replied · 3 June 2023
We were sorry to receive your 1 start review, but we’re glad you followed the number one rule when buying at auction and read the legal pack in advance of bidding.
We are a new auction company set up in January 2019, but we have an experienced team who have been working in property and auctions for over 300 years combined.
Unfortunately, it’s very common across the whole of the Country, for additional costs to be associated with an auction purchase. This is why we highly recommend that ALL potential purchasers read the contract prior to attending an auction in order that they are fully aware of what they are buying and any fees. These additional costs are added by the vendor, with the contract being prepared by the vendor’s Solicitor (not ourselves).
If you would like to discuss any aspect of your concerns, please don’t hesitate to give our team a call on 0121 312 1212.
Kind regards,
Bond Wolfe Auctions
★★★★★ 5/5
GoogleI would whole-heartedly recommend Bond Wolfe auctions to anyone who has a property they are looking to sell.
We had the responsibility of selling my nan's home to fund her ongoing care. We wanted to get the best price for her and thanks to the expertise of this team, we are confident we did her proud.
Throughout the whole process we felt looked after and informed; James and Gurpreet were always on hand to give updates about the sale and, no matter our query, everyone in the auction team went above and beyond to help with the steps. As a result my nans house sold for more than we could have hoped for.
In what was a difficult time for my family, they delivered a professional, friendly service taking all stress out of the process to which we couldn't be more grateful!
Rachael · 3 June 2020
Agent replied · 3 June 2023
Thank you Rachael for such a lovely review. We know how hard it is when families have to make the difficult decision to sell the home of their loved ones, where they have made so many memories. We're glad that Gurpreet, James and the whole team made the process just a little bit easier for you and your family.
If you need any help or advice again in the future, please don't hesitate to get in touch.
Kind regards,
Bond Wolfe Auctions
★★★★★ 5/5
GoogleWe sold a property through Bond Wolfe in their Dec 19 auction, with James as our key point of contact. I can't fault their service. The fees were clear from the outset.
James turned up to value the property when he said he would, and all of the team I had contact with replied to phone calls/emails efficiently, and James kept me in the loop with what was happening.
I can't fault their service at all as a seller. I would 100% recommend.
Thank you.
Katherine · 3 June 2020
Agent replied · 3 June 2023
Thank you Katherine for your 5 star review and excellent feedback. We are delighted that you were happy with the service from James and the team.
★★★★★ 5/5
GoogleWe used Bond Wolfe to sell an industrial estate in October 2019 after having had little to no success in the open market. Unfortunately, it didn't sell at auction however the team at Bond Wolfe acted really quickly and within a few weeks it had been sold above the guide price to a private buyer. They were brilliant throughout the whole process and will highly recommend Ian, Sam and the wider team to anyone looking to sell a commercial property at auction.
Harry · 3 June 2020
Agent replied · 3 June 2023
Thank you Harry for your kind review, and we're delighted that we managed to achieve a post auction sale on your behalf. Ian and Sam are a great asset to our team, and being the only auctioneer in the Midlands with a dedicated commercial specialist we are able to offer unrivaled advice concerning all types of property assets.
Please don't hesitate to contact us if we can be of any further assistance in the future.
Kind regards,
Bond Wolfe Auctions
★★★★★ 5/5
GoogleI would whole-heartedly recommend Bond Wolfe auctions to anyone who has a property they are looking to sell.
We had the responsibility of selling my nan's home to fund her ongoing care. We wanted to get the best price for her and thanks to the expertise of this team, we are confident we did her proud.
Throughout the whole process we felt looked after and informed; James and Gurpreet were always on hand to give updates about the sale and, no matter our query, everyone in the auction team went above and beyond to help with the steps. As a result my nans house sold for more than we could have hoped for.
In what was a difficult time for my family, they delivered a professional, friendly service taking all stress out of the process to which we couldn't be more grateful!
Rachael · 26 March 2020
Agent replied · 25 March 2024
Thank you Rachael for such a lovely review. We know how hard it is when families have to make the difficult decision to sell the home of their loved ones, where they have made so many memories. We're glad that Gurpreet, James and the whole team made the process just a little bit easier for you and your family.
If you need any help or advice again in the future, please don't hesitate to get in touch.
Kind regards,
Bond Wolfe Auctions
★★★★★ 5/5
Trustpilot5 Stars Would Highly Recomend
I had the pleasure of working with Perm Daley, and she is an amazing person, professional, kind, and truly dedicated. She went above and beyond to deliver excellent results, and I would absolutely use Bond Wolfe again in future and highly recomend Perm Daley for her services.
Sharafat · 9 September 2025
Agent replied · 26 September 2025
Thank you so much for your kind words. I'll pass your review on to Perm, who will be thrilled to hear you had a good experience with Bond Wolfe.
★★★★★ 5/5
FacebookI highly recommend working with Mr Callan Marshall. In my experience of working with him, He has shown himself to be such a caring and genuine person. He helps others even when there is no direct benefit to himself. He has shown himself to have strong skills in his business as well.I have been in crypto trading for over 2 years and have worked with a lot of people. I have a great deal of respect for the way the Mr Callan both conducts his business and how respectful and caring he is of others as well. I consider it a privilege to know and work with him! Thank you Marshall!Contact him viaEmail: callanmarshall67@gmail.comWhatsApp: +1 (619) 736‑9796Facebook: Callan Marshall
Keita · 31 May 2023
★★★★★ 1/5
Google"On or before completion the Buyer is liable to pay the Seller £7,999.00 by way of
a buyer’s premium. The seller will not be providing an invoice and the
General/Standard Conditions is varied accordingly."
There is no information on website about that except 10%deposit and 1.4k admission. Its a joke not company. Misleading I formation. Comment with 5 stars looks like from bought users
Matthew · 3 June 2021
Agent replied · 3 June 2023
Dear Matthew, we were sorry to receive your negative review. When buying at auction there are often additional costs on top of the purchase price, this is the same for most auctioneers across the Country. The legal packs are prepared by the solicitor on behalf of the seller and these costs are not associated to ourselves. We attempt to bring this to people's attention as much as possible. It is on our website in a number of places to include within 3 questions in the buyer FAQs and several times in the buying at auction guide. It is also detailed within the registering to bid form and confirmation emails. We also advise all callers and viewers to read the legal packs prior to bidding.
We always aim to offer an honest and transparent service and we believe we go above and beyond to draw people's attention to the possible additional costs.
If you would like to discuss this matter further, please do not hesitate to contact us.
Kind regards,
Bond Wolfe Auctions
★★★★★ 5/5
TrustpilotWould definitely recommend
We had a really easy seamless experience. Perm went out of her way to help us they were really understanding of our situation. We had completion on the property after working hours Perm came out of her way to deliver the keys to our new home.
Nazia · 14 July 2023
Agent replied · 25 July 2023
Thank you so much for your feedback Nazia. We'll make sure to pass this on to Perm for you!
★★★★★ 5/5
GoogleI contacted Bond Wolfe with little understanding of auctioning and from meeting James the process was made so simple. Thank you to James and the team for your help and support.
Kate · 17 April 2024
Agent replied · 25 March 2024
Hi Kate, thank you for the fantastic review. We will pass on your kind words to James.
★★★★★ 5/5
FacebookMRS KAYLA WILLIAMS has an excellent trading platform and great overall trading experience, I have been using her broker service for quite some time and I am truly satisfied with the services, Swift withdrawals, and prompt customer service Perfect and honest broker company, I really had a great time trading with this broker company Withdrawal is fast and services are all efficient if you are interested in getting into forex trading contact her on Email: kaylawilliamsfx@gmail.comWhatsApp: +1 (864) 777-0838
Nomveliso · 14 March 2023
★★★★★ 1/5
Trustpiloti phoned up the office to view about 4…
i phoned up the office to view about 4 properties i was a viewing property on that day so i thought have a look all day long because of work you cannot take off a day as and when you feel like it especially in this current climate ,i was told by the person who answered the phone sorry we cant do that you have to go by the schedule appointment we have organised we cant accomodate every one , that is terrible attrocious service
Customerfeasealh · 7 March 2024
Agent replied · 21 March 2024
We appreciate you reaching out and sharing your experience. We strive to provide efficient and fair viewing opportunities for all interested parties. With a vast portfolio of over 190 properties in our auction and a marketing period of around 3 weeks before the sale, we've established a structured viewing schedule to accommodate as many potential buyers as possible. Our approach of offering four sets of block viewings for each property aims to streamline the process and ensure transparency for all parties involved. While we acknowledge your frustration, we hope you can understand that accommodating bespoke viewings for every individual is impossible within such a short time period. However, we're constantly evaluating our processes to enhance customer experience and will take your feedback into consideration for future improvements. If you have any further questions or concerns, please don't hesitate to contact us directly.
★★★★★ 5/5
GoogleRecently completed the grant of a lease with the assistance of James Brady at Bond Wolfe. James was a pleasure to deal with and always on hand to ensure the transaction's momentum didn't stall. I look forward to working with James and the team in the future.
Adam · 31 December 2022
Agent replied · 30 May 2023
Hi Adam,
Thank you so much for your review, we're very happy to hear that you will be using us again in the future. We look forward to working with you again.
Kind Regards,
Bond Wolfe
★★★★★ 5/5
GoogleBond wolf sold a property for me earlier on in the year and I was very pleased with the out come bond wolf done a very good job and gave me a very good service so a big thank you to James who gave me a lot of help so thank u
Roger · 3 June 2022
Agent replied · 3 June 2023
Thank you Roger, we're very pleased you you enjoyed the service. We appreciate the review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
