Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleSomehow keys are getting out from bond Wolfe for properties that are entered into auctions before the auction date.
The properties are then being advertised on gumtree and marketplace as to let.
Someone then leaves a key under a brick at front door for people to view.
If viewer says they want it they are asked to pay cash deposit and 1 months rent.
They are asked to meet at somewhere like the QE Hospital to pay the funds.
When the buyer at auction finaly completes there are people living in the property or in some cases growing drugs !
See West Midlands police article regarding this: “Shock for buyers of West Midlands home 'sold last month' after £90k cannabis factory found inside”
Tom · 13 February 2025
Agent replied · 23 January 2025
Hi Tom,
We take allegations such as these very seriously and would like to assure you and all our clients that your claims are factually incorrect. Also, we do not have a record of you as being a buyer or seller at our auctions.
Bond Wolfe operates with the utmost integrity and strict protocols. Keys to properties in our auctions do not leave our offices unless handled through secure and authorised processes.
Unfortunately, we are aware of incidents where vacant properties have been illegally broken into and misused, as you’ve described. We are actively working alongside West Midlands Police to address and prevent these break-ins. We urge anyone with information about suspicious activity to report it directly to the police or Bond Wolfe.
The safety of our clients, their properties, and the community is our top priority. Please feel free to reach out to us directly if you have any further concerns.
★★★★★ 5/5
TrustpilotEfficient from Start to Finish!
I would like to compliment James Mattin and the staff for the speedy administration and professionalism in handling the sale of our property.
Colin · 21 July 2026
Agent replied · 23 September 2026
Thanks, Colin, for your fantastic review. We will pass this on to James and the wider team.
★★★★★ 5/5
GoogleI am really impressed with the service which I have received from the commercial property agency team and in particular James Brady who is proactive, focused on delivery and commercial in his outlook.
He managed to sell my retail commercial investment outside of the Midlands area in super quick time and against a difficult lending market for the asset.
I will continue to acquire and dispose through Bond Wolfe.
Best wishes,
Paul H
Paul · 13 June 2022
Agent replied · 12 June 2024
Hi Paul,
Thank you very much for your review, we will make sure to pass this on to James for you.
★★★★★ 5/5
TrustpilotSelling with Bond Wolfe
Excellent service from Bond Wolfe when selling my property. The staff, especially Perm Daley and James Rossiter and also Charlie were approachable and extremely helpful, explaining every step and giving good advice throughout. Really pleased. Many thanks
Michael · 16 October 2024
Agent replied · 28 December 2024
Thank you for your feedback; it's much appreciated. We will pass on your kind words to the team.
★★★★★ 1/5
TrustpilotVery disappointing service and professionalism
My experience with Bond Wolfe was disappointing, particularly regarding communication and professionalism.
S · 15 September 2026
Agent replied · 23 September 2026
Thank you for your feedback. We are sorry these preliminary discussions didn't meet your expectations, but we would like to clarify a few important points.
Although you disclosed the presence of Japanese knotweed on the land, you initially advised us that (and I quote) "I am currently arranging for this condition to be dealt with.” You subsequently informed us that this would no longer be happening. A purchaser would therefore need to commission a specialist report (at their cost - post auction) detailing the type of treatment required, the length of time for the treatment, the cost, and financially absorb the cost and the delay to actually getting onsite to build the approved dwelling. This will materially affect the development site’s appeal and the price likely to be achieved. You stated this to us in an email. This is one of three pre-commencement conditions issued by the council as part of your decision notice; the other two have not been dealt with either (BNG & Drainage Plans). These conditions need to be discharged before the purchaser can start on site.
Our responsibility is to provide honest, professional advice based on all available information. We would rather recommend a realistic reserve price designed to generate interest and achieve a sale than suggest an inflated reserve that could leave the site unsold. You were, of course, under no obligation to accept our recommendation. In fact, you disclosed you had/have an offer from an estate agent in the region of £50,000.
We have discussed the telephone conversation with our valuer, who was driving and using his vehicle’s hands-free system at the time. He strongly disputes that he raised his voice or behaved confrontationally, although the hands-free connection may have affected how his tone or volume came across. Nevertheless, we regret that you perceived the conversation in this way.
The land was never formally entered into our auction, no paid service was provided, and no fee was charged. An Associate Director promptly reviewed your complaint and responded in detail. As the land was not formally entered into our auction and no fee was charged, there is no transaction or paid service requiring a remedy.
We are proud of the strong reputation we have built, as reflected in the overwhelmingly positive feedback from buyers and sellers on Trustpilot, and we remain confident that the advice provided was honest, realistic and intended to give the land the best prospect of selling.
★★★★★ 1/5
GoogleWasted time & money researching "Bond Wolfe" properties. Hadn't heard of them before - Companies House say they've been going for less than a year - but found them perfectly pleasant on the phone. But READ THE LEGAL PACK extremely closely! Here's what I found:
I'd seen several properties sell in auctions elsewhere, appear again in BW, within weeks or months of the previous sale (clearly to avoid the change in ownership/price paid having been updated yet at the Land Registry, which can take up to 6 months).
They were seemingly on at very low - some even Nil - reserves.
The same photos, and most of the same legal packs, were used from the previous non-BW auction (copyright issues, a minor point compared to what's to come!).
The auction fee is clearly set out - £1,140, inclusive of VAT.
But the Special Conditions! These applied in all 4 properties I was investigating, and were almost identical.
£600 for the seller's searches - clear enough (even tho the seller appears to have pinched the searches from the previous auction, ie spent no money)
£3,000 towards the sellers legal costs, no invoice to be supplied - hardly a surprise at no invoice, who pays £3k legals on eg a £20k house, when the legal pack has been allegedly lifted from elsewhere? It's perhaps £1,000 on the conveyancing.
But at least you've checked the Legal Pack, right? It's whatever you bid to, plus £1,140, plus £600, plus £3,000.
BUT WAIT!
Scroll further:
"On or before completion the Buyer is liable to pay the Seller £9,999 by way of a buyer's Premium..."
It's there, you can't say you didn't have the chance to see it, but slipped in at a point where you think you've already seen the fees.
One of the properties I was looking at had previously sold for £13k, at a BW auction as it happens (most are bought from auctions elsewhere, including online auctions) but hadn't completed. Imagine being the winning bidder - £13k was a reasonable price. Now add the above, and the price is actually £27,739. Plus your own legals.
I've wasted time and money viewing and researching, and all 4 properties have almost the same Special Conditions (one is £9,995 not £9,999).
Unethical hardly begins to cover it, and I feel for anyone caught out by this.
One star is generous.
Edit - Just an observation but I note many recent 5 star reviews saying mostly the same thing, almost exclusively written by people with only one review to their name, and all reviews are either one star or five.
Edit#2 - thanks Bond Wolfe for the reply below. I take issue with the reference to "costs" - these mostly aren't costs incurred by the seller and refundable by the buyer, as referenced above.
I note one of the properties that "sold" at the last auction has, lo and behold, appeared again in the next auction.
The sooner this practice stops, the better. Having the buyer pay your legals and searches is one thing; adding a £9,995 "fee" on top is quite another.
Dae · 13 June 2020
Agent replied · 12 June 2024
We were sorry to receive your 1 start review, but we’re glad you followed the number one rule when buying at auction and read the legal pack in advance of bidding.
We are a new auction company set up in January 2019, but we have an experienced team who have been working in property and auctions for over 300 years combined.
Unfortunately, it’s very common across the whole of the Country, for additional costs to be associated with an auction purchase. This is why we highly recommend that ALL potential purchasers read the contract prior to attending an auction in order that they are fully aware of what they are buying and any fees. These additional costs are added by the vendor, with the contract being prepared by the vendor’s Solicitor (not ourselves).
If you would like to discuss any aspect of your concerns, please don’t hesitate to give our team a call on 0121 312 1212.
Kind regards,
Bond Wolfe Auctions
★★★★★ 5/5
GoogleWe used Bond Wolfe to sell an industrial estate in October 2019 after having had little to no success in the open market. Unfortunately, it didn't sell at auction however the team at Bond Wolfe acted really quickly and within a few weeks it had been sold above the guide price to a private buyer. They were brilliant throughout the whole process and will highly recommend Ian, Sam and the wider team to anyone looking to sell a commercial property at auction.
Harry · 13 June 2020
Agent replied · 12 June 2024
Thank you Harry for your kind review, and we're delighted that we managed to achieve a post auction sale on your behalf. Ian and Sam are a great asset to our team, and being the only auctioneer in the Midlands with a dedicated commercial specialist we are able to offer unrivaled advice concerning all types of property assets.
Please don't hesitate to contact us if we can be of any further assistance in the future.
Kind regards,
Bond Wolfe Auctions
★★★★★ 5/5
GoogleWe sold a property through Bond Wolfe in their Dec 19 auction, with James as our key point of contact. I can't fault their service. The fees were clear from the outset.
James turned up to value the property when he said he would, and all of the team I had contact with replied to phone calls/emails efficiently, and James kept me in the loop with what was happening.
I can't fault their service at all as a seller. I would 100% recommend.
Thank you.
Katherine · 13 June 2020
Agent replied · 12 June 2024
Thank you Katherine for your 5 star review and excellent feedback. We are delighted that you were happy with the service from James and the team.
★★★★★ 5/5
GoogleI would whole-heartedly recommend Bond Wolfe auctions to anyone who has a property they are looking to sell.
We had the responsibility of selling my nan's home to fund her ongoing care. We wanted to get the best price for her and thanks to the expertise of this team, we are confident we did her proud.
Throughout the whole process we felt looked after and informed; James and Gurpreet were always on hand to give updates about the sale and, no matter our query, everyone in the auction team went above and beyond to help with the steps. As a result my nans house sold for more than we could have hoped for.
In what was a difficult time for my family, they delivered a professional, friendly service taking all stress out of the process to which we couldn't be more grateful!
Rachael · 13 June 2020
Agent replied · 12 June 2024
Thank you Rachael for such a lovely review. We know how hard it is when families have to make the difficult decision to sell the home of their loved ones, where they have made so many memories. We're glad that Gurpreet, James and the whole team made the process just a little bit easier for you and your family.
If you need any help or advice again in the future, please don't hesitate to get in touch.
Kind regards,
Bond Wolfe Auctions
★★★★★ 5/5
TrustpilotProfessional throughout
Professional throughout. Jonathan Hackett is a real stand out and trusted performer.
OLI · 11 July 2025
Agent replied · 4 June 2026
Thank you for feedback, it's much appreciated. We will pass your review on to Jonathan.
★★★★★ 4/5
TrustpilotReally happy with the way James handled…
Really happy with the way James handled everything for us he was really helpful and kept us well informed. I would definitely recommend the use of Bond Wolfe to anyone looking to sell a property by auction!Very pleased with the whole experience.Thank you James
Loraine · 13 February 2024
Agent replied · 28 December 2024
Thank you for the great review, it's much appreciated.
★★★★★ 4/5
TrustpilotThe actual auction itself was extremely…
The actual auction itself was extremely slow and the auctioneers took far too long to drop the gavel on just about every lot.
Steve · 15 May 2026
Agent replied · 4 June 2026
Thank you for your feedback. We are delighted to hear that you would use us again. We will pass your feedback on to the auction admin team and the auctioneers.
★★★★★ 1/5
TrustpilotI’ve contacted them
I’ve contacted them regarding a property that was sold long time ago they still did not update the site , so once they sell your property that will stay for years on their website ,
Josh · 6 January 2026
Agent replied · 4 June 2026
If you would like a property removed, simply email auctions@bondwolfe.com or call our team on 0121 312 1212. We always remove properties if requested. Please make contact with us and we will get this removed for you.
★★★★★ 5/5
TrustpilotThe process was managed well with…
The process was managed well with regular communication with the company. The end result was better than expected.
Gary · 13 May 2026
Agent replied · 4 June 2026
Thank you for your review, Gary. We will pass the message on to the team.
★★★★★ 5/5
Trustpilot5 Stars Would Highly Recomend
I had the pleasure of working with Perm Daley, and she is an amazing person, professional, kind, and truly dedicated. She went above and beyond to deliver excellent results, and I would absolutely use Bond Wolfe again in future and highly recomend Perm Daley for her services.
Sharafat · 9 September 2025
Agent replied · 4 June 2026
Thank you so much for your kind words. I'll pass your review on to Perm, who will be thrilled to hear you had a good experience with Bond Wolfe.
★★★★★ 1/5
Google"On or before completion the Buyer is liable to pay the Seller £7,999.00 by way of
a buyer’s premium. The seller will not be providing an invoice and the
General/Standard Conditions is varied accordingly."
There is no information on website about that except 10%deposit and 1.4k admission. Its a joke not company. Misleading I formation. Comment with 5 stars looks like from bought users
Matthew · 13 June 2021
Agent replied · 12 June 2024
Dear Matthew, we were sorry to receive your negative review. When buying at auction there are often additional costs on top of the purchase price, this is the same for most auctioneers across the Country. The legal packs are prepared by the solicitor on behalf of the seller and these costs are not associated to ourselves. We attempt to bring this to people's attention as much as possible. It is on our website in a number of places to include within 3 questions in the buyer FAQs and several times in the buying at auction guide. It is also detailed within the registering to bid form and confirmation emails. We also advise all callers and viewers to read the legal packs prior to bidding.
We always aim to offer an honest and transparent service and we believe we go above and beyond to draw people's attention to the possible additional costs.
If you would like to discuss this matter further, please do not hesitate to contact us.
Kind regards,
Bond Wolfe Auctions
★★★★★ 5/5
TrustpilotWould definitely recommend
We had a really easy seamless experience. Perm went out of her way to help us they were really understanding of our situation. We had completion on the property after working hours Perm came out of her way to deliver the keys to our new home.
Nazia · 14 July 2023
Agent replied · 28 December 2024
Thank you so much for your feedback Nazia. We'll make sure to pass this on to Perm for you!
★★★★★ 5/5
GoogleRecently completed the grant of a lease with the assistance of James Brady at Bond Wolfe. James was a pleasure to deal with and always on hand to ensure the transaction's momentum didn't stall. I look forward to working with James and the team in the future.
Adam · 13 June 2023
Agent replied · 12 June 2024
Hi Adam,
Thank you so much for your review, we're very happy to hear that you will be using us again in the future. We look forward to working with you again.
Kind Regards,
Bond Wolfe
★★★★★ 5/5
TrustpilotProactive, Fair, and Highly Recommended!
I originally met James Rossiter to discuss listing an apartment I am selling on behalf of a family member, but his deep market knowledge ended up leading me to my next investment. James pointed out a property that hadn't yet gained the traction it deserved; he saw the potential that others had missed.
Jennie-Louise · 19 March 2026
★★★★★ 5/5
GoogleI contacted Bond Wolfe with little understanding of auctioning and from meeting James the process was made so simple. Thank you to James and the team for your help and support.
Kate · 14 April 2024
Agent replied · 12 June 2024
Hi Kate, thank you for the fantastic review. We will pass on your kind words to James.
★★★★★ 5/5
GoogleI recently completed the purchase of a Freehold Ground rent facilitated by Perm Daley at Bond Wolfe.
The entire process was very efficient, smooth, and straightforward. Perm was a pleasure to deal with on this transaction. I would definitely use Perm and BW again.
Mike · 13 June 2023
Agent replied · 12 June 2024
Hi Mike,
Thank you for the review, we're happy to hear you had such a smooth process when purchasing through us and we hope to work with you again soon.
Kind Regards,
Bond Wolfe
★★★★★ 1/5
Trustpiloti phoned up the office to view about 4…
i phoned up the office to view about 4 properties i was a viewing property on that day so i thought have a look all day long because of work you cannot take off a day as and when you feel like it especially in this current climate ,i was told by the person who answered the phone sorry we cant do that you have to go by the schedule appointment we have organised we cant accomodate every one , that is terrible attrocious service
Customerfeasealh · 7 March 2024
Agent replied · 28 December 2024
We appreciate you reaching out and sharing your experience. We strive to provide efficient and fair viewing opportunities for all interested parties. With a vast portfolio of over 190 properties in our auction and a marketing period of around 3 weeks before the sale, we've established a structured viewing schedule to accommodate as many potential buyers as possible. Our approach of offering four sets of block viewings for each property aims to streamline the process and ensure transparency for all parties involved. While we acknowledge your frustration, we hope you can understand that accommodating bespoke viewings for every individual is impossible within such a short time period. However, we're constantly evaluating our processes to enhance customer experience and will take your feedback into consideration for future improvements. If you have any further questions or concerns, please don't hesitate to contact us directly.
★★★★★ 5/5
GoogleBond wolf sold a property for me earlier on in the year and I was very pleased with the out come bond wolf done a very good job and gave me a very good service so a big thank you to James who gave me a lot of help so thank u
Roger · 13 June 2022
Agent replied · 12 June 2024
Thank you Roger, we're very pleased you you enjoyed the service. We appreciate the review.
★★★★★ 5/5
TrustpilotSmooth Pre-Auction purchase
The auction date was whilst on family holiday but Perm kept me posted throughout, till the exchange of contracts. Very happy with our purchase and special thank you to Perm for all her help and understanding.
Ali · 27 October 2023
Agent replied · 28 December 2024
Thank you for the review Ali, we really appreciate it! We'll make sure to pass this on to Perm for you as well.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
