Trusted Agent profile
★★★★★
360 reviews across 3 platforms
1st Floor 75-77 Colmore Row, Birmingham, B3 2AP
Bond Wolfe's Birmingham office at 1st Floor 75-77 Colmore Row is rated 3.9 out of 5 across 360 reviews on three platforms, including 229 Google reviews rated 3.5.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service from Jonathan
Great service from Jonathan and the team. professional, efficient, and kept everything moving smoothly throughout the process. Really appreciate all your help. Highly recommended.
Thank you for taking the time to leave a review. We will relay your thoughts to Jonathan and look forward to working with you again in the future.
5/5
TrustpilotBond Wolfe truly impressed me with…
Bond Wolfe truly impressed me with their professionalism and exceptional customer care. Throughout the week, I communicated with James Mattin, who was incredibly responsive and kept me in the loop throughout the bidding process. I was astonished to discover that he had been addressing my queries while on annual leave.James went above and beyond in assisting me to secure the property, delivering a first-class service that greatly facilitated my post-auction acquisition.Perm Daley is another standout member of the team. Even before my offer was accepted, Perm proactively began preparing the necessary paperwork for the anticipated exchange of contracts. We encountered an unexpected issue, but Perm handled it expertly. Once my offer was accepted, we exchanged contracts within a few hours.I sincerely appreciate the efforts of James, Perm, and the entire Bond Wolfe team
Thank you for the fantastic detailed review, your feedback is much appreciated. We will pass your comments on to Perm, James and the wider team.
5/5
Trustpilot40 years of experience that delivers on the hammer price
I’ve worked with Jonnie Hackett at Bond Wolfe Auctions since 2020 while offloading my property portfolio across the West Midlands, and I honestly couldn’t recommend him highly enough.
Thank you Harpreet, for sharing your review. It's always good to hear feedback like this and I will pass your kind words to Jonnie.
5/5
TrustpilotHi dealt with James he was honest from…
Hi dealt with James he was honest from day one with the value of the property. Sold before auction which I was happy with and got the asking price. All went smoothly with completion on time.
That's fantastic to hear. We will pass your review on to James, and he will be delighted.
5/5
TrustpilotSimon and Bethany guided me through
Simon and Bethany guided me through, what I wrongly thought, would be a daunting experience, with care and thoughtfulness. They were knowledgeable, honest and took everything "in-hand". The relief of having their support was immeasurable. I would highly recommend this company and would not hesitate to use them in future.
Thank you for your kind words and for dropping a gift off for Bethany and Simon. They have both asked me to thank you and are both delighted to hear your feedback.
5/5
TrustpilotExactly what i got.
My first time using Bond Wolfe.The initial meeting was face to face with property valuer James Rossiter. As a new customer i was very impressed by James's knowledge of currant market trends. No hard sell , honest and good advice given. An excellent representative for a company. At the time of selling i was in need of professional , intelligent and well informed advice . Thats exactly what i got. First Class ! Well done James and team.Thank you.
Thank you for your review. We will pass it on to James; he will be delighted with your feedback.
5/5
TrustpilotJonathan is a professional member of…
Jonathan is a professional member of staff very helpful and polite addressing all my concerns will definitely use again when selling my other property many thanks and kind regards
Thank you for the great review. We will pass this review on to Jonathan; he will be over the moon to hear your feedback.
5/5
TrustpilotA positive experience
Jonathan Hackett provided clear explanations of and sound advice on the auction process and the company's terms of business. He was approachable and reassuring. The whole process was conducted smoothly and efficiently.He and his team went the extra mile in customer service to ensure that the sale of my property was brought to a very satisfactory conclusion.My thanks to all concerned. This has been my first auction experience and it has been very positive. I would have no hesitation in engaging Bond Wolfe again should the need ever arise.
Thank you for the fantastic review. I'll share this with the team and Jonathan today. It's a great way to start the week!
5/5
TrustpilotBond Wolfe are the most slick…
Bond Wolfe are the most slick professional auction house in the country. The effort and thought that goes into their website and their staff, especially Lily going that extra mile to get deals over the line.
Thank you, Shahzad, for your review. We will pass your kind comments on to the team.
5/5
TrustpilotSimon at Bond Wolfe was a superstar
Simon at Bond Wolfe was a superstar, my property never sold at the auction, but he bent over backwards and went the extra mile to sell it after the auction, and he did sell it for me. Thank you so much.
Thank you for sharing your feedback Paul. Simon will be delighted!
3/5
GoogleFirst time purchasing a property from Bond Wolf and i have a mixed review to how it all went. On the day of the auction i bid remotely and over all i found the system good to use. Once i won the bid the paid the 10%. The day after i got the Memo and it had no seller listed, just the solicitor....Which i found weird. I got my solicitor to chase early as i was happy to complete on it right away. Was advised by the seller solicitor that they would not deal with the case until 2 weeks before completion date. It was only at this point who we found out who the seller was and this sparked concerns as the person in question had a number of companies, had lodes of different offices registered to each company and had opened a closed a lot of companies in a very short space of time. To top it off we then found it that this was a first registration for the property, meaning that the seller did not own the property at the time they chose to sell it. And i just did not understand this or how it could happen. All these red flags and the fact that we had a limited time to deal with the issues caused great stress to me and my solicitor. The sellers solicitor did not really help that much and anything that we requested from there seemed to to be hard work. In the end i had to pay the sellers solicitor to sort out the registration with land registry so that the sellers actually owned the property. The whole experience was a nightmare and to be honest i feel i would be given this money back as it not my job to confirm the the person selling the property actually owns it. In the end i went to the Bond wolf offices on the day i was to complete and spoke the the manger Perm about what was going on. To be honest it's only thanks to Perm from the company that i decided to complete on the property as she assumed me that the seller/solicitor was know the Bond wolf and they work with them all the time. So thank you Perm and that support from you help me. So we did compete and the property is now in my control. But what i would say to Bond Wolf in general is DONT allow any properties to be sold in Auction that are still going through first registrations. Allow this to happen first before you allow the property to be sold. This will allow for unnecessary stress and expense on may behalf. I would buy at Auction again, but the stress of this would make me really think about it twice and i would also like legal kits a lot sooner. There is still improvements to be made. Im sure some people have great experiences and other not so much. maybe i was just not so lucky on this one. But i thank you again Perm. Tom
Hi there, thank you for your review. The sellers are a property investment company who buy and sell a lot of properties, and these can be listed in different company names. We have checked the paperwork and the seller’s details were confirmed on the signed contract which was forwarded to you the day after the auction. You are correct that the property had to go through first registration as it was not registered when the seller purchased it themselves. However, they did legally own the property and had every right to sell it (their solicitor would not have been able to provide the legal pack, exchange contracts and complete if that was not the case). Unfortunately, there can be delays with Land Registry but that is out of the hands of the seller, their solicitor and ourselves. We understand that this has been resolved and registration has since been sorted out. A number of Solicitors have been extremely busy following the pandemic, stamp duty holiday and dealing with the high volume of transactions during the buoyant property market and they therefore have different policies for managing their workload. We will always do everything we can to assist during this time, but if your solicitor does not feel this is acceptable then I would suggest that they raise it with the solicitors themselves. We are glad that Perm was able to assist you to help your purchase to go through and give you the reassurance you needed. Our auction team will often go above and beyond for both sellers and purchasers. Good luck with your purchase.
5/5
TrustpilotExcellent service from Bond Wolfe when…
Excellent service from Bond Wolfe when selling my property. The staff, especially James Rossiter he is one amazing and well educated and knowledgeable representative of bond Wolfe going foward I will only be doing future sales with bond Wolfe and using James Rossiter for all future sales thank you so much
Thank you for the fantastic review. We will pass on your comments to James and look forward to working with you in the future. Have a great weekend.
1/5
FacebookCaution: Beware Bond Wolfe Auction House I recently bought a property through Bond Wolfe Auction House and was charged 2 time £1950+ VAT (£2340) and £6000 + vat (£7200) totaling around £9550 in auction charges or you can give this charges whatever name and title.This was far higher than I expected and caused real financial strain for my family, who work hard in factory jobs to save for a home. On the top of that the house land registry was registered to third party (estate agency) not the owner and my solicitor couldn’t sort out this issue easily and we had to pay him extra to resolve it before deadline he somehow contact the previous owner to remove their name so we can add new owners name. The other tricky part was that sellers solicitors wouldn’t reply on time until it’s very close to the deadline date which was very stressful for all family, missing deadlines meant paying extra to all parties… Anyway, worst experience we had buying this property from BW. Never ever again. Prospective buyers should know: - Ask for a full, itemized breakdown of all charges before bidding. - Confirm exactly what VAT and all other fees cover. - Seek independent advice about whether these charges are standard in your area. I’m sharing this to help others avoid a similar situation. I’m not seeking action or compensation from Bond Wolfe; I just want to warn others so they can make informed decisions. Cheaters. All the receipts from our solicitors and the 1st day they called and taken the 10% deposit plus their fee are available and I will share with all future solicitors, organisations etc.
4/5
TrustpilotSale by auction
Once we decided that the property was to be sold by auction we could not be more pleased on how things progressed.From initial listing to sale James in person and telephone contact with the office was most professional .Offers were presented in a reasoned manner and which resulted in a pre auction sale.For sale by auction Bond Wolfe are recommended.
Thank you for the review, Paul. We will pass on your comments to James and look forward to working with you in the future.
5/5
TrustpilotA very professional agent and…
A very professional agent and auctioneer company that is swift and on the ball. No nonsense, no stress, no porkies, just straightforward and to the point. I've just purchased a property and had a brilliant experience overall, happy and would definitely recommend to anyone looking to buy or sell. Keep up the good work Team BW. Regards Kul555 Chahal.
Thank you so much for your review. We will pass this on to the team and look forward to working with you again in the future.
1/5
GoogleBe careful if you are buying a house from Bond-wolf auction because they are so dodgy they give you 28 days to complete but it’s not really 28 days , I bid on 8th of December and they give me complete day on 4th January, so it wasn’t 28 working days . They try everything to you be delay and you miss the deadline and they will take your deposit as they did to me they took my £16,000 deposit and there is no any office or anything to complain , That was a bad experience I had in my life .don’t trust them
Hi Saeed, We are sorry for your situation however, when you purchase a property at auction you legally exchange contracts on the fall of the gavel with a fixed completion date and we cannot be held responsible if you fail to abide by the terms and do not complete in time. The completion date is set by the seller not ourselves and is clearly set out in the contract/special conditions of sale which you agreed to prior to bidding. The standard auction completion is usually 28 days to include weekends and bank holidays (not 28 working days). We encouraged the sellers from our December auction to set a slightly longer completion date due to the Christmas period but it is ultimately their decision and they had every right to keep to the 28 days. Completion can actually be any time period and even shorter than the standard 28 days so we encourage all buyers to check the terms of the contract prior to bidding. Completion is dealt with between your solicitors and the seller’s solicitors, so any delay would not have been caused by ourselves. Also, you would have been served notice by the seller’s solicitor, giving you an additional set time period to complete (usually 7-10 days but again can vary depending on the terms of the contact) which we can only presume you missed and still didn’t complete. The deposit monies are transferred to the sellers solicitor after the auction day ready for completion, so again it is not ourselves that kept your deposit and these are paid to the seller by way of compensation. This is actually a very serious matter and the seller has every right to sue you for other costs should they wish to do so. We are a highly reputable company and dispute all of your allegations which are untrue and misleading. We suggest you seek some legal advice from your solicitor who will be able to confirm that the legal process is the same for all auctions across the country. We do not want anyone to find themselves in this position and urge everyone thinking about buying at auction to do their homework prior to bidding and ensure they will be in a position to complete on time.
5/5
GoogleBond Wolfe are outstanding auctioneers who helped us to sell three properties in a row at three of their auctions. We are very impressed by their professional approach, the in-depth knowledge and understanding of the property market and the way property auctions work. On a personal level we would like to take this opportunity and to thank James Rossiter who helped us with negotiating the right guide and reserve prices for our properties and also James Mattin, an outstanding auctioneer, who handled so well the auction proceedings and achieved the best prices for our properties. Well done to all at Bond Wolfe! Keep up the good work and all the best for the future. Mr & Mrs Stoev
Hi Nikoleta, Thank you for this amazing review, we really appreciate it! We will make sure this gets passed on to both James' for you.
5/5
TrustpilotBond Wolfe are a trusted and well…
Bond Wolfe are a trusted and well established company.As a retired property conveyancer I have had dealings with them in my professional career and always found them informative and helpful.I have recently sold through them and was impressed with the personal touches as they are such a big auction house.The valuer was very helpful in setting the guide price and his experience shone through.His assistant was equally helpful and I found them very easy to reach
Thank you for your review Christine. We're glad you had a positive experience and appreciated the personal touch.
5/5
GoogleI would personally like to thank Perm Daley for her support with my completion. Although their offices closed at 5pm, perm stayed an extra 15 minutes to wait for confirmation and subsequently released the keys. I am grateful as I had travelled 2.5 hours from London and would've wasted my journey and incurred additional fees had I not received my keys. Thank you Bond Wolfe, thank you Perm.
Thank you for your review Derick. Perm is a true professional that is always willing to go the extra mile to make sure customers are happy.
5/5
GoogleThe Bond Wolfe Charitable Trust has supported my challenges over the last 8 years and continue to do so as I continue to complete my aspirational target. Lisa Worrall has been very supportive towards all who carry fund raising for charities regardless of the size and personally I can vouch for their efforts in supporting charities and people who take time to re-invest & give back to society.
Thank you so much for your review Mandeep. We're so glad we were able to help. Kind Regards, Bond Wolfe
5/5
TrustpilotFirst class people at BWA
Jonathan Hackett is a first class auction expert at BWA. Worked with him for 30+ years and at BWA since it was founded.
Thank you so much for the detailed review, it's much appreciated. We have passed on your feedback to Jonathan and Graham, and they are delighted. We look forward to working with you again in the future.
5/5
TrustpilotPositive, Professional, Exceed Expectation
Our experience with Bond Wolfe was positive from start to finish. The service I received from James Rossiter, Senior Auction Valuer, was outstanding. James was professional, personable and efficient, he answered all my questions promptly and ensured the best sale possible, exceeding any expectations I had. I would not hesitate to recommend Bond Wolfe, and James of course.
Thank you for your 5-star review; we always appreciate our client's feedback. We will pass your kind words on to James and congratulate him.
5/5
TrustpilotExcellent customer experience
James was helpful and informative throughout the process of selling my property by auction.
Thank you so much for the feedback. I'll pass your review on to James and the wider team.
5/5
TrustpilotSale by Auction
James Rossiter is professional, friendly and knowledgeable. The process was swift and it resulted in a pre-auction sale.
Hi Cindy, thank you for leaving a review. We are delighted to hear that you were happy with the process. We will pass this message on to James.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bond Wolfe's Birmingham office has 360 reviews across three platforms: 229 on Google, 6 on Facebook, 125 on Trustpilot.
Bond Wolfe Birmingham is rated 3.9 out of 5 across all 360 reviews, and 3.5 out of 5 on Google from 229 reviews.
Bond Wolfe Birmingham, 1st Floor 75-77 Colmore Row, Birmingham, B3 2AP.
