Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI wanted to express my appreciation for the service provided by Barrows & Forrester after my recent move to Birmingham. Specifically, I would like to commend Caitlin for her exceptional assistance. Caitlin's excellent communication and professionalism were truly outstanding. She went above and beyond, even during my absence on annual leave.
I recommend Barrows & Forrester to anyone planning a move in the Birmingham area. Their dedication and exceptional service have made my rental experience incredibly positive, and I'm confident others will benefit from their outstanding support.
Nicolette · 23 October 2023
Agent replied · 22 October 2024
Hi Nicola,
Thank you for leaving us a positive review and being so complimentary of our services. Caitlin is delighted with your feedback. We hope you will consider using our services again in the future and will recommend us to your friends and family.
Jaime
Rentlife.
★★★★★ 5/5
GoogleWell informed of the property. Thank you Darnell and colleague ( I think it’s Cameron)
Ade · 23 August 2024
Agent replied · 22 October 2024
Thank you for your feedback! I’m glad to hear you found our information helpful. I’ll be sure to pass on your thanks to Cameron as well. If you need any further assistance, feel free to reach out!
Jaime - Rentlife.
★★★★★ 5/5
GoogleGreat experience, Darnell was really helpful in getting everything sorted for our new flat.
Jonny · 23 August 2024
Agent replied · 22 October 2024
Thank you for your positive feedback! I'm glad I could help make your move smooth. If you need anything else, don't hesitate to reach out. Enjoy your new flat!
Jaime - Rentlife.
★★★★★ 5/5
GoogleHighly professional service has been received by Jamie . Start to finish was professional,communication was great and helped me deal any issues and questions.
Highly recommended
Adam
Adam · 27 November 2023
Agent replied · 22 October 2024
Dear Adam,
Thank you for your kind words! We're thrilled to hear that Jaime provided you with a highly professional and communicative service, assisting you with any issues or questions that arose. We appreciate your recommendation and look forward to continuing to meet your expectations.
Rentlife.
★★★★★ 5/5
GoogleGreat service quick and easy, quick replies and special thank you to Sofia who helped us through the rental application process.
Tamsin · 26 March 2024
Agent replied · 22 October 2024
Thank you for your feedback!
We're delighted to hear that you had a great experience with our service and that Sophia was able to assist you efficiently through the rental application process. Providing quick and easy service is our goal, and we're glad we could meet your expectations. If you need any further assistance, please don't hesitate to reach out.
Barrows and Forrester
★★★★★ 5/5
GooglePositive experience with Barrows & Forrester. They are very professional.
In particular Sophia was really kind and always available to help promptly. Thank you very much!
Gabriele · 23 October 2023
Agent replied · 22 October 2024
Dear Gabriele,
We appreciate your positive feedback regarding your experience with Rentlife. Our commitment to professionalism is a top priority, and we're delighted to hear that Sophia's prompt and kind assistance stood out to you. Thank you for choosing our services, have a great day.
Jaime
Senior Lettings Manager
Rentlife.
★★★★★ 5/5
GoogleThanks to Christa at Rentlife for finding us tenants quickly and being really helpful and professional
Chiara · 3 August 2025
★★★★★ 5/5
GoogleThanks Sophia for finding a nice tenant for my apartment. Quick response and professional service. Would highly recommended.
Anna · 14 March 2024
Agent replied · 8 January 2025
Hi Anna,
You're very welcome! We're thrilled to hear that you're pleased with Sophia's service and that she was able to find a great tenant for your apartment!
Jaime
★★★★★ 5/5
GoogleThe team at B&W have been absolutely fantastic in renting out my property - the communication levels have been second to none, and Sophia and Jaime are really on top of their game in all aspects of letting.
They've kept me updated on the process and are always on hand to deal with any issues in a efficient manner - I would 100% recommend working with them for all letting needs.
Inders · 23 October 2023
Agent replied · 22 October 2024
Good morning, thank you so much for leaving the lettings team a 5* review - we are over the moon that you, as a landlord are pleased with our services! We hope you recommend Barrows and Forrester to your friends and family in the future!
Jaime
★★★★★ 5/5
GoogleGreat estate agents would highly recommend to all buyers, sellers, landlords and investors. Krishan was excellent and helped me and my partner achieve a fantastic price when sellling one of our properties. Best estate agents in Birmingham.PositiveResponsiveness, Quality, Professionalism, Value
Kit · 23 October 2021
Agent replied · 22 October 2024
Hi Kit, what a great review to round off the week in the Rentlife office - so glad you're happy with everything with your property sale from Team Rentlife.
★★★★★ 5/5
GoogleI recently moved to an apartment in Birmingham using rentlife agency , I had met Christa Forrester , she is amazing at her job , she was on time , clear with all her instruction and was very professional in her attitude. She made sure all my queries were addressed. The reposit scheme is an excellent a;lternate to deposit. I am very happy with the service till now .
Dr · 7 April 2025
★★★★★ 5/5
GoogleKrishan was by far the best agent we have ever dealt with. Made the whole process easy and refreshing compared to our experience with other agents in the area. I can only imagine the service he provides for sellers is nothing but extraordinary!PositiveResponsiveness, Professionalism
Elliot · 23 October 2020
Agent replied · 22 October 2024
Thank you so much for the review Elliot - we're glad to hear you had such a great experience with us. Team Rentlife.
★★★★★ 5/5
GoogleHaving dealt with a number of estate agents and lettings services in Birmingham, I can hands down say Barrows & Forrester provide not only the best, but also the most efficient service. From our initial enquiry to moving in, it was such a smooth process (special thanks to agent Chris for his assistance), with communication and clarity being provided every step of the way. Highly recommend!
Joshua · 23 October 2023
Agent replied · 22 October 2024
Dear Joshua, thank you for your 5* review! We're thrilled that you found our services at Rentlife to be the best and most efficient in Birmingham. Chris and the team are dedicated to clear and smooth communication. Your recommendation means a lot to us! We hope you recommend our services to your friends and family.
Jaime
★★★★★ 5/5
Google"I m first time buyer and i was worried but krishnan helped us alot and he sorted everything for us. We are very impressed from their service's and dedication. Very dedicated and fantastic service. Highly recommend
Thank youPositiveResponsiveness, Quality, Professionalism, Value
Kuljinder · 23 October 2020
Agent replied · 22 October 2024
Thank you so much for the kind review - Krish will be very happy with your feedback. Team Rentlife.
★★★★★ 1/5
GoogleNo lie, I actually thought these people were the most professional people you could go though, with the way they initially handled the whole moving in process but throughout the 6 month tenancy I noticed how incompetent they actually were. Imagine having to message multiple times to get a dishwasher fixed for it to not be done by the time you vacate the property or them failing to show up when they had agreed to come and sort the issue out? It's not okay. Not just that but after moving out Hamad had the audacity to act as though communications on his end were perfectly fine despite having not responding to my initial emails for 3 weeks. I had to call in multiple times to even get a response for it to happen again the following week. I understand people are busy but its not exactly difficult to respond to an email or even be sincere with your apology. It was clear by his tone that he didn't care whether I was upset by his poor and unprofessional behaviour and instead tried to shoo me away. Despite having received a written apology I am writing this review so others don't receive the same treatment I did.NegativeResponsiveness, Professionalism
Zoe · 23 October 2021
Agent replied · 22 October 2024
Dear Zoe,
I’ve taken the time to look through your review & was very shocked as this is the first one-star review, we have received and wanted to investigate this in detail.
First you state that there were issues throughout the 6-month tenancy, looking through the system I can see there was no major issues but you did have some slight niggles with keys/lock, the dishwasher and your deposit which all occurred in the final months of your tenancy, not throughout the tenancy which you state.
At the start of your tenancy, we provide an online Property File account to log any issues you may have in the property so that they are centrally stored, & the office can deal with them and act accordingly. At the handover of keys, you were informed that this system needs to be used and I can see you activated your account.
Looking in the system you have not logged any issues on your account meaning we are unable to properly monitor anything & also provide the relevant feedback as to where a job order is with regular updates, this explains why things may have taken longer than usual as you weren’t following the process which we have in place for all tenants.
This said the keys and lock were in working order though they were sticking slightly meaning you were still able to use it correctly. We ordered a new lock & set of keys & this was resolved within 8 working days. The dishwasher was still in full working order and you were able to use it without any issues, there was simple a minor issue of a loose bracket holding it place. You notified the office of this at the end of November, 4 months into your 6-month tenancy.
I have contacted the contractor directly who has stated they contacted you on a number of occasions to resolve the matter, but you then also cancelled on several occasions meaning they were unable to attend the works order. For clarity they initially contacted you on 16/12/20, the job was booked in on 21/12/20 which you later cancelled, the contractor tried to carry out the work on 5/1/21 which again you cancelled & because of the numerous cancelations he advised you to contact him when you were ready, you failed to rearrange a time with the contractor to fix the dishwasher until the end of tenancy on 2/2/21.
If you continually cancel appointments or don’t rearrange a time with the contractor when instructed, we are obviously unable to repair any issues.
With regards to your deposit, we have found out why this was not issued when we requested it and was simply down to you not setting up your TDS account. You were issued a login for a TDS account which you failed to open and set up. Barrows & Forrester made the request of funds to be returned from TDS on 02/2/21 (the end of your tenancy) meaning we had taken all the action required and within our control.
The TDS, who act as the third-party deposit company for tenants, confirmed that monies have not been returned to you as you didn’t set up your account when it was first issued meaning they were unable to return your deposit. The additional tenant on your tenancy had their deposits returned earlier in the month as they set up their account with TDS.
The TDS have confirmed you requested a password change and provided your bank details on the 1/3/21.
I have listened to the call you had today with Hamad where you raised some of your points and at no point has, he tried and ‘shoo you away’ on the call he has provided all the information you requested.
Despite Hamad speaking with you and agreeing a written apology to be sent to draw the matter to a close you’ve then gone ahead and left a review rather than lodge a proper complaint that does not have accurate information & doesn’t truly reflect what has actually taken place.
I appreciate all feedback but when the facts are completely different to actual events, I feel it’s only fair to respond so others can see the high level of customer care we provide to our tenants.
James Forrester - MD
★★★★★ 5/5
GoogleI use Barrows & Forrester to manage my apartment in Birmingham. I'm very pleased with the professionalism of Sophia, Jaime and Stacey and my impression of the service provided has greatly improved over the last year since they came in. I wouldn't have any hesitation in recommending Barrows & Forrester for managing properties.
Chris · 26 March 2024
Agent replied · 22 October 2024
Thank you for your positive feedback!
We're thrilled to hear that you're pleased with the professionalism of Sophia, Jaime, and Stacey, and that your impression of our service has greatly improved over the last year. We appreciate your recommendation and look forward to continuing to provide excellent property management services.
Barrows & Forrester
★★★★★ 5/5
GoogleBarrows & Forrester was the best place to search for house in Birmingham. We had recently moved Birmingham and Sophia from Barrows & Forrester made us very easy to get a beautiful and wonderful apartment for rent. I would strongly recommend this place to find a house for your needs with the help of superb people working here.
Lohit · 23 October 2023
Agent replied · 22 October 2024
Good morning,
Thank you for taking the time out of your day to leave us a five-star review and for being so complimentary of our services. We appreciate you highlighting your experiences with Sophia. We hope you will consider using our services again in the near future
Jaime
Rentlife
★★★★★ 5/5
GoogleAfter difficulties with the previous letting manager, Jaime and Caitlin have completely revived my view of the company! They both have been very professional, attentive and responded to any enquiries quickly and efficiently. They were super helpful in our moving out process and I can’t thank them enough for their professionalism.
Fleur · 25 February 2024
Agent replied · 22 October 2024
Hi Fleur. Thank you for sharing your positive experience! We're thrilled to hear that the lettings team were able to address your concerns. We're glad they could assist you smoothly during the moving-out process. If you ever have further enquiries or need assistance in the future, feel free to reach out. We appreciate your feedback and value your satisfaction.
Jaime
★★★★★ 5/5
GoogleThis is probably the best agency I’ve ever rented with! My partner and I are really grateful to Cameron and his incredible work that helped us through the whole process of finding the perfect place for us!
Daniela · 22 September 2024
Agent replied · 22 October 2024
Thank you so much for your fantastic review! We're thrilled to hear that you and your partner had such a positive experience with Cameron and our team. Helping you find the perfect home is what we strive for, and we're delighted that Cameron made the process smooth and successful. We'll be sure to pass along your kind words to him. We're grateful for your trust and look forward to continuing to provide top-notch service. Enjoy your new home!
★★★★★ 5/5
GoogleOverall my experience was fantastic with Barrows Forrester, as a first time buyer they made sure I felt comfortable and that I understood everything in the buying process step by step. Krishan from Barrows and Forrester was great, he answered any questions I had and continued to keep in contact regularly whilst the buying process was ongoing ensuring I was aware of everything that was going on. I cannot recommend Barrows and Forrester highly enough.PositiveResponsiveness, Quality, Professionalism, Value
Cameron · 23 October 2020
Agent replied · 22 October 2024
Thank you so much for the great review Cameron and we hope you're enjoying your first home!
★★★★★ 5/5
GoogleNot only does this company provide excellent, quality, a personal, caring and professional service to all their customers, they also have a great social responsibility focus and are exceptionally generous towards the work of free@last, a children's charity based in Birmingham. And it's not just through financial donations, but through time, resource, promotion and even getting their hands dirty to help our children and young people. We love Barrows & Forrester and are sure you will too.
John · 23 October 2020
Agent replied · 22 October 2024
Thank you for your lovely review - we love helping out Free@Last who do such great work for the community. Team Rentlife.
★★★★★ 5/5
GoogleThis agency went above and beyond to get my rental property let. It got let within a week due to the late night viewings they offer. it wasn’t just 9-5 which is what working professionals need to be able
to view as they are at work all day and that’s the type of tenants we all want.
The referencing process went seamlessly and I was updated as soon as they got a viewing booked and once the viewing had taken place to let me know their outcomes and the impression they got.
They were able to advise me on rent protections and landlords insurances effectively and recommend a full protection at almost half the cost of my last agent.
There’s always someone in the office during working hours so can always reach someone which is important.
I got copies of all my paperwork the same day as the move in and what really set them apart is that I wasn’t in the area the day of move in so they did it all for me even though it was let only and the tenant had some teething problems with the heating and prepayment meters and they sorted the lot for me so I could enjoy the last day of my holiday without worry. I wouldn’t considered using anyone else
Roving-mop4 · 24 October 2019
Agent replied · 22 October 2024
Hi Lisa, what lovely feedback - it really makes our day when we get reviews like this!
★★★★★ 5/5
GoogleB&F have recently helped me to rent out my property in Birmingham and I have been really pleased with the service they've provided. Caitlin, Sophia and Jaime have all been incredibly helpful and responsive, with good communication throughout the whole process. Big thanks to the B&F team!
Tom · 25 February 2024
Agent replied · 22 October 2024
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you've had a great experience working with us at Barrows & Forrester! If you ever need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Rentlife.
★★★★★ 5/5
GoogleI recently used Barrow and Forrester so sell a property and cannot fault the service from start to finish. Their communication was excellent and they were extremely helpful in liaising with the solicitors regarding the sale (as I do not live locally.)
I would have no hesitation in recommending Barrow and Forrester.
Lee · 23 October 2023
Agent replied · 22 October 2024
Dear Lee, thank you for choosing Rentlife to sell your property. We're thrilled to hear about your excellent experience, especially with our communication and assistance in liaising with solicitors. Your recommendations mean a lot to us.
Peter Smith
Residential Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
