Bairstow Eves Acocks Green reviews in Birmingham

★★★★★ 1/5

Trustpilot

Moved out of a rented property…

Moved out of a rented property 29/07/2024. Chased and chased for updates about my deposit being returned only to keep being informed we are awaiting details from the landlady. According to my tenancy agreement I should have been informed within 10 days of any ‘proposed’ deductions. 3 weeks on and no further forward. If I was in breech of the tenancy agreement they would be quick to act but when it’s the other side.. nothing!

Mrs · 21 August 2024

★★★★★ 5/5

Google

The team at Bairstow Eves were absolutely brilliant throughout the process of buying and selling. Kelly in particular was so reassuring through every step - always keeping us up to date with the progress of the sales and mediating between solicitors when issues arose. We couldn’t be happier with this team and would definitely highly recommend them!

Hayley · 11 November 2023

★★★★★ 5/5

Google

We would like give our thanks to the team at Bairstow Eves, Acocks Green for their help and support during this difficult time as First Time Buyers. They assisted and advised throughout the whole process and making us aware of all the formalities that come with buying your first home. Thank you all once again.

Bulkar · 16 December 2023

★★★★★ 5/5

Google

Very positive experience from a buyer's perspective. Would highly recommend Sophie and her colleagues from a perspective of communication, customer service and transparency. A polite, down to earth , professional service from start to end. Recommended!

Israr · 12 November 2019

★★★★★ 1/5

Trustpilot

One of worst letting agent

One of worst letting agent , they don’t have any ethics, they just need money 💰, worst customer service, we got a flat for rent in worst condition, they gave without cleaning, used toilet didn’t even flush , really shame on them, when we gave a complaint they didn’t even apologise, and flat is also worst condition, it needs to refurbish but gave for rent. Full of oily kitchen, got shocked after seeing bathroom. Owner will not pick calls, this letting agent will not take responsibility, but they signed on behalf of owner on the agreement. But surely I will not leave them, I’ll post in every forums.

Mr · 27 April 2024

★★★★★ 5/5

Google

Sukie done my mortgage at Countrywide and he was a huge help in obtaining me a great mortgage deal, helping me with my protection needs and helping me complete my solicitors documents. i would recommend him 100% and will see him soon when my remortgage is due.

Shams · 14 May 2024

★★★★★ 5/5

Trustpilot

Superb communication and prompt…

Superb communication and prompt responses from Eilish. Dealt with my concern about a property that is managed by yourselves with care and empathy.Thank you Eilish.

Penny · 22 August 2024

★★★★★ 1/5

Trustpilot

Advertised flat for sale with a alloted…

Advertised flat for sale with a alloted parking space, then to be told I could only park my car in a very small space tight up against a wall, the space was smaller than my car, I don’t have a big car. I made it quite clear to Bairstow Eves that I only considered the flat as it had parking, not alloted small smart car only parking! The lies continued with this firm and they just repeat themselves like parrots. It has cost me 2.5k in fees and I have to pull out so a chain of 4 people before me are also going to be effected, I was literally at contract stage, the stress is unbearable that I and others are now going to suffer. I do NOT recommend this company, their tactic is also to say to the seller while you are there, oh don’t forget you have a viewing later and 2 further ones booked in! This is pressure selling and more than likely lies. The management guy that runs the upkeep of the building told me that if I couldn’t park there that I should have my licence taken away, change your car to a smart car! His rudeness continued until I was left in tears, the agent just stood by and did nothing! Avoid this company, they talk the talk but never follow through.

Janice · 19 April 2024

★★★★★ 5/5

Google

Excellent service and personal touch like the olden days from Millie wonderful service

Harry · 15 August 2025

★★★★★ 5/5

Google

Great service once again from Sukie Purewal. Highly professional throughout the process.

Pierre · 25 August 2025

★★★★★ 1/5

Trustpilot

I don’t just make reviews unless I have…

I don’t just make reviews unless I have to. But a family member has their house for sale with B&E. and quite frankly from what I keep hearing it’s not a very good service at all. I also did my own way of contacting as a perspective buyer. 5 times I made contact with the local branch and not once have made contact over the property I was enquiring about. It also concerns me that there is no main number to call them apart from the local branches which if they are not providing a good service it will be there word against yours over any complaints to head office. So they have eliminated anyway of taking an issue higher than the branch. Which you need to ask do you want sell or buy a house from this organisation ? Also my family member had their house reduced without any written confirmation of them taking this action. So it would appear they can do pretty much what they like in terms of when it suits them rather than what suits there customers.

Matt · 22 March 2024

★★★★★ 5/5

Google

thanks in particular to the amazing Jess and her team. Jess was always very proactive in chasing through any issues or delays on our behalf.PositiveResponsiveness, Professionalism

Kevin · 11 November 2021

★★★★★ 5/5

Google

Absolutely amazing service provided .brilliant staff

Azim · 16 October 2025

★★★★★ 5/5

Trustpilot

The customer service base on day to

The customer service base on day to when I received the house. It was the fastest letting so far and all thanks to Grace with her excellent communication and guidance during the whole process

Arreyngang · 2 February 2024

★★★★★ 5/5

Google

Suki has been exceptionally helpful with my mortgage with up most professional services and expertise knowledge. Highly recommended.

Hurpal · 11 November 2022

★★★★★ 5/5

Google

Excellent service by the whole team

Carol · 10 October 2025

★★★★★ 5/5

Google

Absolutely fantastic customer service. Made whole purchase process very smooth and seemless. Kelly, Morgan, Megan and Sukie brilliantly & professionally dealt with us. Sukie dealt with our mortgage, and by far was the best mortgage advisor I have used. I will recommend them anyday and will come back for future purchases and sales.

Muhammad · 11 November 2023

★★★★★ 1/5

Trustpilot

Total failure in Hucknall

Total failure. Rude and unprofessional staff. Very few viewing of the house. Promised communication failed to happen as the norm. Poor quality photographs of house and near illiterate description of house and garden. Agents appear to be in league with the one buyer to get a cut down price so the house could be rented out by them. If you want to sell a home in Hucknall try another agent.

Tony · 29 August 2024

★★★★★ 1/5

Trustpilot

This is the worst Estate agent

This is the worst agent, avoid them at all costs. They are a complete shambles, they charge through the nose, and really haven't got a clue.

Prof · 22 January 2026

★★★★★ 1/5

Trustpilot

VERY poor service

I have a buy to let property in Barking bought from and managed by the local Bairstow Eves office. I'm VERY unhappy with the service I receive from them. I pay a monthly service charge and yet get no service.Every month, the rent paid to Countrywide by Housing Benefit on my tenant's behalf goes astray. Every month it takes weeks of emails to trace the money despite my tenant sending a reference number. Housing Benefit have invited Countrwide to sign up to the landlord's portal so they know exactly when the rent is being paid. I have no idea whether Countrywide have signed up because neither they nor the Barking office respond to my emails. The January rent has not yet been paid to me. This is causing problems with mortgage payments, service charges etc. I'm certain my tenant is not the only person in receipt of Housing Benefit that Countrywide deal with and yet they seem to have no system for dealing with what is after all public money.When I tried to submit this on your feedback form, this is what I gotWe're sorry, but something went wrong.If you are the application owner check the logs for more information.

Yvonne · 19 February 2024

★★★★★ 5/5

Google

Can’t thank Jess and her team enough not just for being estate agents but for their help and support along the wayPositiveResponsiveness, Professionalism

Julie · 10 January 2022

★★★★★ 1/5

Google

Don't even think about getting them to sell your house. We were given a list of "promises" such as block viewings, lots of notice for viewings, and always having an estate agent present. None of these were kept. When you did manage to speak to someone, usually after the 5th or 6th attempt at calling, messages were not passed on. Communication was generally bad, and we weren't notified of viewings that weren't going ahead. If these things weren't bad enough, one of the agents that showed people around the house was rude to potential buyers, calling their offers stupid and refusing to accept them (I found this out later), amongst other things. She also criticised the house as she went around. The final straw was when she lied to both of us and then tried to tell us that the other person was lying rather than her. After we instructed them to take our property off the market they continued to advertise it, obviously trying to get commission and had to be asked to remove the listings. I had to ask for each website to be removed individually as they initially were only going to remove one and see if I noticed the others. The stress that the whole thing has caused has been awful. Selling your house is stressful enough without this company adding to it.

Nicola · 12 November 2019

★★★★★ 1/5

Google

A number of people I know have had nothing but trouble from these estate agents. They came to a valuation on a friend's house, the next day my friends were told to drop there asking price by £5,000. Someone we knew went in to ask about the property, it had apparently sold within 24 hours of the valuation and wasn't even listed anywhere. They also rung up 6:45am telling my friends they had a viewing arranged for 4pm the same day, again the property hadn't even been listed yet. The same has happened again to someone else I know, they have sold a property before photos have been taken and listed. This is against the law and their code of practice! This has been reported. The staff are rude and inconsiderate, they don't care they are knowingly ripping sellers off when they sell the properties well under there value because they are being sold to landlords that rent through them. Be careful when they tell you they have an offer so soon. Especially if they haven't taken photos or/and put up a sign. Edit: I am raising concerns of pervious clients of yours. I have attempted to make formal complaints in the past with a current client of yours. You have chosen to ignore to deal with the situation in an appropriate manner, instead you have chosen to bend the truth. I feel if you can chose to ignore formal complaints made to yourselves and to your main office then the next step is to raise my concerns here. Not everyone is comfortable making a complaint in their name.

Cara · 12 November 2019

★★★★★ 1/5

Google

Terrible service. Have been ringing for days now to arrange a viewing for a property. No one ever answers, always says pls leave your details l. I have done this on numerous occasions. Have also send emails and send messages online to arrange viewing. To date not a single person has bothered to call or email back. Just shows that they really aren’t interested in doing their job properly, i was interested in this property a lot, but because of Bairstow eves non communication I’ve now had to look elsewhere. Oh well their loss, they have lost a potential and sale and customer!!

S · 12 November 2019