5/5
TrustpilotGreat service from Kevin at Norbury branch
Kevin Velaj worked so hard for us with great advice, honest valuation and excellent communication.
Trusted Agent profile · Birmingham
Bairstow Eves Acocks Green reviews in Birmingham
★★★★★
872 reviews across 2 platforms
1180 Warwick Road, Acocks Green, Birmingham, B27 6BS, B27 6BS
Bairstow Eves's office in Birmingham, at 1180 Warwick Road, is rated 3.3 out of 5 across 872 reviews on two platforms, including 245 Google reviews rated 4.6.
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Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotNon existent communications or professionalism.
We initially contacted this estate agency through Rightmove for a property valuation, and they were quick to respond, which led us to book an appointment. After the call, we received several follow-up messages confirming the scheduled time, including one on the day of the appointment. Unfortunately, no one showed up.I called the Romford branch directly, but only reached an answering machine. I left my details, expecting a call back, but that never happened. I even followed up with an email and checked my junk mail just in case, but received no response.This experience was highly disappointing. The lack of communication and professionalism was frustrating, and I found them to be very unreliable. I would advise others to avoid this agency.
5/5
TrustpilotMs Sophie Buckthorpe
Ms. Sophie was so helpful throughout the process and she was so kind and supportive to clarify my small concerns promptly. Absolutely she is an asset for the company. Thank you so much for your support Sophie
1/5
GoogleSuffering from bad service from this terrible agent! Manager Jessica is always very rude! She is not professional at all. They gave customers constantly unpleasant and hardship if you want to sale your property or buy a property from them . Never use this branch ! .
2/5
GoogleArranged a viewing with someone from this branch but it was really difficult to book something in - weren't flexible like other estate agents have been or willing to provide any type of solution. Furthermore, when i needed to re-arrange, the lady on the phone sighed and had an attitude! Poor service, won't be searching for a home with them.
Agent replied · 10 November 2024
Hello, I am sorry to hear you are not happy with the viewing slot that was booked for you unfortunately we have to work around the sellers given time slots in this instance as they live there, you called to cancel at 4.36pm 4 minutes before your viewing time slot. We always try and be flexible with viewings to suit everyone’s needs. Please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleI couldn't recommend this branch highly enough - everyone I have spoken to has been so kind, pragmatic and positive. I have been working specifically with Kelly and she is the first and only person I have spoken to during my house search that has made me feel confident in this process - she has a great attitude and really goes the extra mile to make sure things run smoothly and as timely as possible.
Agent replied · 10 November 2024
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleJess,Kelly and Sophie were amazing from start to finish. Highly professional service with excellent communication. Would highly recommend to anyone wanting to buy and sell a house.
Agent replied · 10 November 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSukie Purewal is a best mortgage adviosr. He is best at what he is doing and always do the best for his clients. Highly Recommended.
Agent replied · 9 January 2025
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotCorrupt Liars
Trying to buy a house. Lied continuously for a week that the seller hadn't got back to them, when I spoke to the seller, he told me they'd arranged new viewings. They never get back to you and seem very disorganised.They also try to sell you their own mortgage advisor and tell you that using them will give you an advantage.There is a reason their nickname is B*****d Thieves.
1/5
Trustpilotput the phone down on me after hearing…
put the phone down on me after hearing my name. I assume its not the ideal name for a Tennant. unprofessional group of people, I'd rather be homeless
5/5
TrustpilotGreat service
My agent Eilish is really great. I can’t thank her enough for all her help. She is quick and responds to my emails. Im very grateful for her.
5/5
TrustpilotAcocks Green branch - incredible!
Absolutely incredible service from start to finish. Morgan & Amelia were incredible throughout the selling process, always on hand and constantly on the ball.
5/5
TrustpilotProfessional, Efficient & Friendly staff (Rainham Branch)
Professional, efficient and friendly service. All the staff at the Rainham Branch of Bairstow Eves have been outstanding and a pleasure to deal with.I originally used a lesser known estate agents, who did have cheaper fees, but I received a very poor service and consequently with no sale of my property. You really do get what you pay for.Being very apprehensive with estate agents in general, I decided to give Rainham (Essex) Bairstow Eves branch a try.They were absolutely brilliant and I cannot fault any of their staff.Thank you, Chris and your first class team.
5/5
GoogleJessica Barry was amazing she was so quick in dealing with my enquiry thankyouyou so much. I would recommend Bairstow to everyone really happy :-)
Agent replied · 10 November 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotKEEPING MY 3500 GBP (deposit & partial rent) for no reason
Partial rent & deposit is still not paid to me in more than 100 days after leaving the rented property on 31st March 2024. I had to leave the rented property early to move to mortgaged house. I have paid them 1500 GBP their non-sense early contract exit and property ad fees; still they are shamelessly keeping my partial rent (paid rent for full month April) and deposit of 2000 GBP, which is nearly 3500 GBP. I was not expecting their service to be the worst in the market. I am going to report to property ombudsman for sure. NO ONE SHOULD USE THEIR DISGUSTING SERVICES.
5/5
GoogleMany thanks to Aleena who helped me all the way from start to finish to purchase my house I would recommend her to everyone. she is the best and works very hard to achieve her goal.
Agent replied · 9 January 2025
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
5/5
TrustpilotI can’t fault Lauren😊 sales negotiator…
I can’t fault Lauren😊 sales negotiator at the Hucknall office. She is friendly, professional and very knowledgeable in our house search. Nothing is too much trouble for her and although I have only met her the one time, she has left a lasting positive memory. Thank you Lauren
5/5
GoogleVery professional and prompt service, never ignored and always helpful. Sophie Heppenstall was an absolute pleasure. Cant fault her, wish all agents were more like her. Thanks Bairstow EvePositiveResponsiveness, Quality, Professionalism
Agent replied · 10 November 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleBrilliant support and service from Sukie Purewal, as we have had everytime we have used him - his knowledage and willingness to push for all options is a true mark of his prefessionalism... We will always speak to Sukie above any other mortgage advisor, can't recommend him highly enough :-)
Agent replied · 10 November 2024
Many thanks Adrian Gale for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI can recommend Bairstow Eves in Acocks Green. Jess & Sophie were a delight to deal with, thorough and professional with an in depth knowledge of the local housing market.
Agent replied · 10 November 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotNot real good approach
1/5
TrustpilotI would advise everyone to avoid …
I would advise everyone to avoid Bairstowe Eves Great Barr. We received very poor disorganised service in our case. It all started badly with them getting our property mixed up with another! It ended badly with it taking 5 months to sell to our very keen cash buyer. When this same property was purchased in 2003 it was all done in less than two and a half months, obviously Bairstowe was not involved.
1/5
TrustpilotWish I used an alternative agent.
Most expensive agent we had come to assess our property. Did the bare minimum at every step of the way and were not helpful in any way imaginable. Did not want to get involved in anything and we were left to do our own sales & purchase progression while paying a hefty premium for the privilege. My advice would be to avoid Bairstow Eves and use a cheaper agent, while you'll still have to do a lot of the legwork yourself, you'll save yourself thousands of pounds.
1/5
TrustpilotMoved out of a rented property…
Moved out of a rented property 29/07/2024. Chased and chased for updates about my deposit being returned only to keep being informed we are awaiting details from the landlady. According to my tenancy agreement I should have been informed within 10 days of any ‘proposed’ deductions. 3 weeks on and no further forward. If I was in breech of the tenancy agreement they would be quick to act but when it’s the other side.. nothing!
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Tell us what you need and we'll put you in touch. Bairstow Eves Acocks Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
