Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI've been enquiring about a few properties and the level of care, information and support provided by Sam has been truly incredible. She goes the extra mile and appreciates the needs of her clients. Not only does she hold strong knowledge about the industry but she is extremely friendly and helpful too. I've had my fair share of experiences of estate agents and very few come close to the service provided by Sam. If your looking for an estate agent who you can trust then look no further than Sam at Bairstow Eves, Coleshill.
I cannot recommend them enough. Thank you so much, AdilPositiveResponsiveness, Quality, Professionalism, Value
Adil · 25 August 2020
Agent replied
Thank you for your 5* review and kind comments. Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleWe have now bought and sold property through Bairstow Eves Coleshill and can recommend their professional hard work for clients, made personal and caring by great staff, thank you all.
Joan · 10 April 2026
Agent replied · 13 April 2026
Thank you for your kind review! We are dedicated to providing exceptional customer service and are thrilled to have been a part of your property journey. Our team takes pride in delivering personalised and professional service to our clients. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI cannot recommend Salma (Sam) Zahur at Bairstow Eves in Coleshill highly enough. She was an absolute star in getting our purchase through, always kept us up to date, super helpful and was all round just brilliant to us.
Ross · 26 May 2024
Agent replied · 24 August 2024
Thank you for leaving us your superb 5* review and recommendation Ross Mackiewicz. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing service from initial enquiry to house completion! David and Sam provide such a professional yet personal service, they really are amazing at what they do. They certainly went above and beyond to ensure we secured our new home and made us feel valued. I’m confident they will do all they can to make every experience a positive one. Thanks again!
Dianne · 13 April 2025
Agent replied · 24 August 2024
Thank you for your excellent 5* review and kind words of our dedicated team Dianne. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
Googleamazing service, honestly above and beyond. polite and helpful and very efficient. Salma Zahur personally dealt with my purchase and went out of her way ensured the completion date was met !
David · 13 January 2026
Agent replied · 13 April 2026
Thank you so much for your kind words! We're happy to hear that Salma provided exceptional service and ensured your satisfaction. We aim to always go above and beyond for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe have sold 2 homes with Bairstow Eves Coleshill. Both sold by Sam - amazing service. Sam is very professional and can resolve any situation, she is always available even in her days off.
We had some disagreement with other parties and Sam as our mediator managed to resolve all discrepancies to our satisfaction.
Highly recommend!
Anna · 30 July 2022
Agent replied · 30 July 2023
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCannot thank Sam enough for helping us in our move. Gave great communication throughout a stressful time. She was very helpful throughout. Always informing us of where we were at and what we needed to do next, chasing up solicitors on our behalf. Very good at her job and a nice person. Very happy
Steven · 30 July 2022
Agent replied · 30 July 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe whole team are wonderful.
Sam was my personal contact and she guided me through the process of selliing my property and the purchase of my new property. I would recommend everyone to use this office to sell their home and purchase their new.PositiveResponsiveness, Quality, Professionalism, Value
Jacquie · 25 August 2022
Agent replied · 30 July 2023
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust like to say thanks to David, Sam and the team for all their help & hard work in selling our property. Always there to support nothing was too much for them thanks for your advice & support makes the process so much easier.
Well done
Margaret · 3 October 2022
Agent replied · 30 July 2023
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI dealt with Sam on a recent purchase at Bairstow Eves , Coleshill. The service provided was excellent and truely professional . She is very knowledgeable , cool and calm person , makes everything easy . Would highly recommend Sam and her team , definitely 5 STARS.PositiveResponsiveness, Quality, Professionalism, Value
PARESH · 25 August 2021
Agent replied
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSam, David and the team have been amazing all the way through the sale of my late Mum's property. They have made a very emotional situation very easy and done everything they could to help us and we cannot thank them enough.
Gary · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently purchased our first home from Bairstoweves in Coleshill. Sam who handled the viewing and offer stage was brilliant, helpful and friendly. David continued with the sales process who was extremely knowledgeable and made the process very easy. Highly recommended, great service!
Luke · 13 April 2025
Agent replied · 13 April 2026
It’s really lovely to read another 5* review and recommendation. Your warm opinions are greatly appreciated Luke. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery good experience selling through Bairstows. Professional, friendly, hard working staff. Honest advice received and always a quick response and excellent help with viewings. House sold at a good price. Thank you.
Paul · 13 August 2025
Agent replied · 13 April 2026
Thank you for choosing Bairstows to sell your house! We're thrilled to hear you had a great experience with our professional, friendly, and hardworking staff. Our team strives to provide honest advice, quick responses, and excellent help with viewings. We're happy your house sold at a good price. Thank you for your kind words and recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAbsolutely excellent. The whole team in this branch of Bairstow Eves went above and beyond the call of duty to ensure a successful sale and completion. Very helpful. Highly recommended and in my opinion the best estate agency in Coleshill. However, I would recommend you avoid using the Countrywide Conveyancing service as they are appalling....read their reviews!
JUSTA · 31 July 2017
Agent replied · 30 July 2023
Hi Clive, Thank you for the great recommendation! The Bairstow Eves team in Coleshill are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire sales process. It's great to see that you were able to benefit from their excellent service. Many thanks.
★★★★★ 5/5
GoogleAbsolutely excellent. The whole team in this branch of Bairstow Eves went above and beyond the call of duty to ensure a successful sale and completion. Very helpful. Highly recommended and in my opinion the best estate agency in Coleshill. However, I would recommend you avoid using the Countrywide Conveyancing service as they are appalling....read their reviews!
C · 2 July 2017
Agent replied
Hi Clive, Thank you for the great recommendation! The Bairstow Eves team in Coleshill are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire sales process. It's great to see that you were able to benefit from their excellent service. Many thanks.
★★★★★ 5/5
GoogleDavid and the team were brilliant during this extremely stressful time. I was kept up to date during the whole process and phone calls were always returned. David was particularly good at chasing up other people in the chain.
Tilly · 3 September 2022
Agent replied · 30 July 2023
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GooglePurchased a property via Bairstoweves Coleshill. Service was really good from start to finish. Sam & Lucy were both very professional and kept us updated throughout the process. Couldn't fault the experience and service we received from the team at Bairstoweves. We would definitely recommend this agent !
AJP · 8 February 2021
Agent replied
Many thanks for the amazing 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleUsed Salma from Bairstow eves a few times for buying & selling properties now, never had any problems and she's always more than happy to help with the 1 million and 1 questions i ask her! highly recommended.
Alex · 10 April 2025
Agent replied · 13 April 2026
Thank you so much for your kind words! We are thrilled to hear that Salma from Bairstow Eves has been providing you with excellent service for buying and selling properties. We appreciate your recommendation and look forward to assisting you with any future real estate needs. 😃 Kind regards, Lucy, Customer Relations. …
★★★★★ 1/5
GoogleMoves me and my daughters into an unsafe property , light fittings hanging from the ceiling electrical sockets hanging off the wall
Heaters with exppsed.wires hanging out of them and also a filthy house.
Told i could have the first month money refunded as i didnt move in until the end of the month, continually asked for refund
Now im being kicked out, because of their failings.
Terrible company with no culpability,
Prptect your money
Use another agent
prpperty
Adam · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service. Our agents Salma and David were exceptional and proactively kept us informed every step of the way. Great facilitation between us and seller
Wesley · 2 March 2023
Agent replied · 30 July 2023
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSam and the team have been very professional and helpful throughout my sale and purchase, keeping me informed and making my move less stressful. Many thanks for the great work.PositiveResponsiveness, Quality, Professionalism
Craig · 25 August 2021
Agent replied
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleProfessional friendly helpful staff especially Sam who went above and beyond to get our house purchase through would highly recommend
Maddie · 3 October 2022
Agent replied · 30 July 2023
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery friendly and professional service received from Bairstow Eves Coleshill. I really have to personally mention Sam who has been most professional, honest and kept me informed of all developments at critical stages of the purchase. She went the extra mile taking care to explain each process. A highly commendable service received which truly was realised! Keep up the good work Sam, and all the best to the rest of the team at Coleshill. 👍🏻PositiveResponsiveness, Quality, Professionalism, Value
Aky · 25 August 2020
Agent replied
Thank you for your 5* review of our local team and taking the time to do so. Your comments and nice words will be forwarded to our local team. Best wishes, Scott @ Customer Relations
★★★★★ 1/5
GoogleSecond review. I told Bairstow Eves to remove my home from there books a couple of months ago. Today I found that my property was still up for sale with them and being advertised on 'rightmove'. Has the inconvenience of ringing them ( they did actualky pick up the phone though on this call). They gave me a thousand reasons as to why it's still on 'rightmov 'except the real reason-it shows badly on there figures. Having now checked on ' rightmove ' I can confirm it has been removed, even after the 101reasons I was given that it couldn't. I've a suggestion Bairstow Eaves- if you put your time towards selling people a houses instead of time wasting, ie dreaming up excuses for your failures, mistakes, invest in some competent staff who understand customers and there needs, you might find that your not the struggling concern that you most definitely are. PS stop sending me emails as well. TAKE ME OFF YOUR BOOKS PLEASE.
Kim · 31 July 2019
Agent replied · 30 July 2023
Hi Kim,
Sorry that this has been your experience. I would like to assure you that customer experience is very important to us and as such, please do contact us via review@countrywide.co.uk. to discuss your concerns further.
Kind regards, Scott. (Customer Relations Team)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
