Trusted Agent profile
★★★★★
168 reviews across 1 platform
Pinnacle House, 8 Harborne Road, Edgbaston, Birmingham B15 3AA
AH Field's Birmingham office at Pinnacle House is rated 4.1 out of 5 across 168 reviews on 1 platform, including 168 Google reviews rated 4.1. Checked 9 October 2026.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
4/5
GoogleGood experience so far. We had a smooth moving-in process with the agency throughout. They’ve been responsive and professional.
Thank you for sharing your experience! We’re really pleased to hear that your move-in process went smoothly and that you’ve found our team responsive and professional. Providing a positive start for our tenants is always important to us.
5/5
GoogleI have been renting at A H Field property for an year now and their customer service are always quick to respond and act swiftly when i need their help.
Thanks so much for your kind words! We're really glad to hear that our team has been able to help you quickly whenever you needed it.
5/5
GoogleMoved in to a new property and quite pleased so far. The tenancy application was smooth and my questions were answered on timely basis.
Thank you for your feedback. We are pleased to hear that you are settling in well and that the tenancy application process met your expectations. Should you require any further assistance or have any questions in the future, please do not hesitate to contact us. We wish you all the best in your new home.
3/5
GoogleI’ve lived in a few AHF properties. I lived at number 7 and 9 Malfield Court in Rednal 1996. Then number 10 Lynfield Court in Hall Green next to Alison Hammond LOL. Thrilling 🤦♂️ She was a selling point for the landlords but to me in my experiences she was and still is a right ego maniac and really rude. I wouldn’t have moved there if I i knew she was a resident there. overall tho they are a good quality landlord and properties not bad tbh
5/5
GoogleExcellent agency! Had a great experience, everyone was friendly, professional, and very helpful throughout the process. Highly recommend A H Field Properties!
We're pleased to know your experience with A H Field Properties was positive. Your recommendation is truly appreciated.
4/5
GoogleMade whole process simple and stress free. Satisfied ✅
Thank you for your feedback! We’re really pleased to hear the process was simple and stress-free. Your satisfaction means a lot to us, welcome, and thank you for choosing AH Field Properties. ✅
5/5
GoogleJames did my inventory and plumbed my washing machine at the same time fantastic thank you.
Thanks for your feedback! We're glad James could sort your inventory and washing machine so quickly. Let us know if you need anything else
4/5
GoogleFirst time private renting and A H fields made it a smooth and exciting experience.
Thank you for your review! We’re so glad to hear that your first time private renting was a smooth and exciting experience with us. Making the process easy and enjoyable for our tenants is something we’re always striving for.
5/5
GoogleExcellent services and customer support, cooperative staff, beautiful well maintained homes.
Thank you for the wonderful review! We’re delighted to hear you had a great experience with our services, customer support, and team. Maintaining beautiful, well-cared-for homes and providing excellent service is very important to us. We truly appreciate your kind words and your support of AH Field Properties.
5/5
GoogleMore than any other landlord/property management service I’ve dealt with in my time as a tenant, AH Field has felt the most personal and genuine thus far, as well as your staff members seeming to care about the wellbeing and service tenants receive. Responses to maintenance queries are generally timely and well informed. The team were also flexible in accepting deposit payments in a way that suited my current circumstances. A 5 star rating from me at this point!
5/5
GoogleCan’t Thank Enough to AH Field properties they are the BEST!! The property is just beautiful and lovely. Big thanks to Donna she helped me with everything and very understanding in everyway! Super happy highly recommended.
5/5
GoogleMoving in with A H FIELD was easy and quick property was freshly painted and well cleaned on arrival and any fault they fix quickly
We're glad to hear your move-in experience was smooth and that you were happy with the condition of your new home. Providing clean, well-maintained properties and prompt service is very important to us. If you ever need anything in the future, don’t hesitate to reach out, we're always here to help!
5/5
GoogleSmooth process moving into the property which always helps! Service with a smile from Donna and Chris made me feel at home straight away. You honestly won't regret the area or the condition of the accommodation. Once again feel right at home in a safe and secure living environment. Spot on, thank you so much guys!
1/5
GoogleIv recently moved out from this property and have to warn you they are after your money but do not put money into their properties. The flat lacked windows due to how it is structured,so had to buy humidifier. There was mold everywere every corner by the tiny windows i had been hospitalised due to it and now i have asthma. I reported this sent images to estate manager who refused to do anything. I Reported it again and he said he will send someone to clean it. Came home from work to find only the kitchen was done well it was like a child had just cleaned it they didnt do anything as they promised. but the worker left all his mold tissues in my bin and floor and even left his half used bleached and on my kitchen counter had left over mold and tissues. They use young unprofessional men! Week after there worker was outside my flat and the woman above me also reported a problem with leaking he was standing outside my door on the phone to ahfields ...made me realise there is a problem with this building all together they try to fob you off and make you look crazy. My new estate agent who i am now with said they called ah fields for references but they wanted a fee in order to give a reference ! My new estate agent said it was really bad of them and found me a alternative method for a tenancy reference without paying ahfields. Its really bad to be honest, they profit alot and more every year as rent will increase and they do not put money into their broken buildings which need repairing and sorting. The estate manager should be really embarrassed but i doubt it, no shame at all . The building i lived in is covered in mold and damp and iv been here 4 years and have to say everyone has moved out and moved in and then out again! Being there 4years you have to expect wear and tear and they will deduct everything from your deposit !! Every lil thing. only know one neighbour who hasnt left but yet they have had maintenance come in their property every month. They charge around 250 to remove their sofas! They charge for everything. I was warned by my family member who used this estate agent how they will rip you off any how they even try get your deposit from you by any little thing. My stepdad they deducted from his deposit because of the toilet seat he changed it and shower curtain,that is how desperate these people are. Well i was right from the start.they have charged me 200 which will be deducted from my deposit for things such as " Light shades to be re-fitted" as they stated in the email... i didnt put the shades back on,their shades were broken and worn when i 1st moved in but were left neatly i brought my own new ones on and left theres neatly on the side when i left yet i got charged for that...I really think the estate manager actually needs help. I hate to say this as i am a Christian but the property manager/ah fields are disgusting human beings. Its disgusting and i will be reporting them legally as my family work in court. They are all about taking money not investing So many of my friends have had lil faults but clean and had their deposit. Just stay away from ah fields please i advise you
4/5
GoogleGreat moving experience so far with AH Field. They seem very friendly, helpful and professional.
It's great to hear that AH Field has been friendly, helpful, and professional. A smooth moving process makes all the difference, glad things are going well so far
5/5
Googlestaff very helpful, and very nice property
Thank you for your review! We’re really pleased to hear that you found our staff helpful and that you’re happy with the property. Your feedback means a lot to us.
5/5
GoogleHighley recommended. Always efficient and happy to help.
Many thanks for this, a member of our team are always happy to assist whenever possible
1/5
GoogleBE WARNED this company is disgraceful, there's so many things wrong with how they operate where to even begin. If you're considering moving in, look else where unless you want to get ill from mould and damp inside and outside the walls. In my first year, an old man passed away on the first floor and was left there for some time until the smell was affecting the tenant living above and the flat was investigated. THEY DONT CARE. 1. Huge damp problems throughout the flat, bathroom walls/ceiling literally falling off in chunks an all they did is send an decorator to paint over it or later after many complaints of the same issue to board it up which didn't fix the problem as the mould and condensation behind it still managed to get through. This was really bad during the winter as with gaps forming in the bathroom walls and ceiling, so no heating would ever gather it stayed as cold as it was outside and for the first few months there was no working heating as they only had one radiator for the whole flat (that failed to heat up properly). At first, I thought this could be worked around as i was working and out the flat most of the day, but they showed me they had no intention of fixing any problem brought forward to them. 2. They've entered my flat while I was in bed sleeping with no reasonable prior notice, they send a text stating they would come by in the next 5 days, which they never kept to. I've waited over a month with no sign of anyone to then being woken up by someone entering the living room (living room had a fold out bed). An when they did show up the manager was very childish and made quite offensive comments and questions to which I told him to leave as I'd had enough he had no right to ask such things and I was close to losing my temper, (Asking if I had any disabilities and questions along those lines all out of context of why they came over) also asking me to leave the room so that he could take pictures of the living rooms condition this also made no sense as the problems were in the bathroom and kitchen. 3. They allow homeless people to use the stairway as a bathroom and the front porch as a bed. On more than one occasion I've came home from work and was shocked to see feces on the way up the stairs, which eventually stunk out the whole hallway as they took their time coming to clean it. They sent out letters to the residents but didn't fix the front or back door, so anyone could just press the trade/mail button and walk into the building. (If it didn't stink of feces it stunk of smoke and drugs). 4 After receieving complaints from not just myself but also tenants next door they decided to raise the rent which made half of the tenants leave, unfortunately I didn't have anywhere at the time I could go so I had to stick through it whilst I searched for other accommodation. Twice they raised the rent in the space of 18 months but still no repairs were made that didn't deteriorate in the same month of being done (painting over the walls) + (sticking boards over the bathroom wall that had fallen apart revealing brick walls). If you value your health look else where. I added photos so that you can see some of earlier stages it began to deteriorate an where the paint crumbled off back to the plaster aswell as the gaps in between the windows that you could feel a wind draft enter through surrounded by mould. I cleaned this many times myself with mould products I brought so some pictures look clean an that's because I'd used mould spray after waiting past there 5 day deadline to show how bad the wall and corners were crumbling away. And the pictures with the spotty boards is after they boarded it up over the wall but still didn't stop the mould or dampness coming through. I was going to leave this an not say anything but the fact they've tried to charge me another month in advance after leaving (02/02/24) and refused to release my deposit causing more struggle whilst moving out and still now haven't given me back my deposit I believe its only right to let anyone know that's what you'll be facing.
5/5
GoogleIts been a good experience with them.
Great to hear, we hope you enjoy your new home
5/5
GoogleEasy to deal with. The most straight forward process I’ve followed
Thank you, I really appreciate the kind words. Glad to hear the process was smooth and straightforward for you
1/5
GoogleCannot fault the Lettings manager rose , however they left me without any form of heating supply for 4x weeks and 2 days whilst I waited for the manufacture to attend and as result I became very unwell with chest infection where I had to return to my parents & and i lost time off work . Maintenance team .. well what can I say not adequately trained . When the manufacture turned up he confirmed to me that all the wiring was done incorrectly and it all had to be re done . Not one phone call to say is everything okay with the heating now ? Has anyone attended . No formal apology to myself . It was me who was chasing the manfactures of the heating or them ringing me . No communication from the agent . Agent isn’t with the property ombusman . The company who they are registered with just support them they don’t give the tenants any form or legal protection.maintenance guy has let himself into the property on a number of occasions without any real explanation, no phone call prior to attendance . Tried to say he called me and my phone record shows nothing so clearly he was lying . Handed me a section 21 and 6a form was missing . Agent refused to change eviction notice period . I am now struggling to getting viewings on places due to issues within the rental market . And agent isn’t willing to do - operate to let me stay another month until I find some where suitable . I do not recommend this company . Reason for section 21 is because apparently I complained to much , for something which was basic human right for anyone when living in a rented property. Totally outrageous!! Do not recommend this agent
2/5
GoogleEverything was fine until my credit check, at which point the tone of the financial department was rude and uncaring. They told me I'd failed the credit check die to a resolved CCJ from over a year ago, and then stayed silent until I hung up the phone. No compassion or humanity.NegativeQuality, Professionalism
5/5
GoogleNew tenant but my impression is that this is a very Professional agency. The whole process from viewing to actually moving in was very smooth and problem free. Special thanks to Rose was also very helpful and a pleasure to deal with.
1/5
GoogleBeen extremely easy tenants across 1.5 years. I had condensation in the kitchen which they advised to just wipe it with a cloth and bleach and noone from the team would sort it. When it came to moving out they have deducted £100 after ai had done exactly what they suggested which was extremely disappointing to see. I hoovered the whole flat before I left but they still deducted that amount. Increased costs of living is a crisis in this country and they showed no understanding at all. 1.5 years with them with call outs only for Shower that was fitted incorrectly for 6 months of tenancy which led to cold water only. Agent also walked in with their key with no notice at approx 830am whilst I was SLEEPING. I did not process a complaint for all of those things but now I am regretting it after they have deducted 100 pounds that a normal clean before next tenant wouldnt sort out!!!! Very disappointing service and would not recommend
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
AH Field's Birmingham office has 168 reviews across 1 platform: 168 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
AH Field is rated 4.1 out of 5 across all 168 reviews, and 4.1 out of 5 on Google from 168 reviews, checked 9 October 2026.
AH Field, Pinnacle House, 8 Harborne Road, Edgbaston, Birmingham B15 3AA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.