Advanced.co.uk Birmingham reviews

Hi Stephen, Thank you for taking the time to leave a review. We appreciate you sharing your experience following your purchase. To clarify, all auction listings include a full legal pack, which is available to download and review prior to bidding. This pack contains the contract documentation and any special conditions, including the legal fees and costs associated with the transaction. Any legal fees referenced within the contract are set by the seller and their appointed solicitor, who also prepare and provide the legal pack and contract terms. Under The Hammer does not draft, amend, or influence the seller’s contract conditions, and we are not involved in setting those fees. We always strongly recommend that bidders review the legal pack in full and seek independent legal advice before placing a bid, as bids are legally binding once made. If you would like us to look into the documentation relating to your purchase, please feel free to contact us directly.

Hi Jill, Thank you for taking the time to leave a review. It's great to hear that we got back to you and that everything came across clearly. Taking the time to communicate properly makes all the difference, and it's something we always try to get right. We really appreciate your feedback and hope to work with you again in the future!

Hi David, Thank you for taking the time to leave such a great review. It's wonderful to hear that the team supported you all the way through selling your property, and that you felt looked after throughout. Dan, Reece and the rest of the team will be delighted to read your kind words. Thank you for the recommendation, and we'd be glad to work with you again in the future!

Hi, Thank you for taking the time to leave a review. It's great to hear that Emily gave you such good service. She'll be really pleased to read this. We appreciate your feedback and are delighted you had a positive experience with us!

Hi Chris, Thank you for taking the time to leave a review. It's great to hear that the communication was clear, honest and timely throughout. That openness is exactly what we want people to experience when working with us. We really appreciate your feedback and are delighted you had such a positive experience with us!

Hi Sam, Thank you for taking the time to share your experience. It's great to hear that Reece was able to answer all your questions and give you a clear picture of how auctions work. Having that information early on can make a real difference when you're getting to grips with the process. Reece will really appreciate your kind comments, and we're delighted you had such a positive experience with us!

Hi, Thank you for taking the time to leave a review. It's great to hear you found the process simple and that the step-by-step guidance, along with our quick responses, made purchasing a property easier for you. We really appreciate your feedback and are delighted you had such a positive experience with us!

Hi there, Thank you for your feedback. We take comments regarding professionalism and communication seriously and have reviewed the matter internally. To clarify the contractual position, the legal contract clearly states that the £4,000 is a non-refundable buyer’s premium payable to the auctioneer (Under The Hammer) upon exchange of contracts, not a payment to the seller. This is standard auction practice and is separate from any seller fees. As this fee had already been collected in line with the contract and our published terms, Under The Hammer would not seek to take any additional monies. All fees due to us had been clearly set out and satisfied. There is no provision within the contract for the buyer’s premium to be remitted to the seller or used to offset seller costs. Our role is to act in accordance with the agreed terms and to communicate our position based on those terms, which we apply consistently to all parties. We note your comments regarding communication and how the situation was handled. This is not the standard we aim to deliver, and your feedback will be reviewed internally. As this matter relates to a specific transaction and involves third parties, and as individual cases cannot be discussed publicly, we would encourage you to direct any formal correspondence to complaints@underthehammer.com so it can be reviewed in full.

Hi, Thank you for your feedback. To be clear, Under The Hammer does not apply any hidden fees. The buyer's administration fee is clearly displayed on every property listing under the terms of sale, and any seller's fees are set directly by the seller and laid out in the legal pack, which is made available for review before bidding. The final price of any property is set by the market on the day, based on what buyers are willing to bid. A property's value can also change considerably over a period of years, reflecting shifts in the wider market and in what people will pay for similar properties in the area, none of which is determined by the sale itself. We also want to be clear that we never force or pressure anyone to commit to buying or selling with us. Our aim has always been to make the process clearer and less stressful for everyone involved, buyers and sellers alike, as both are an equally important part of every sale. If you believe this wasn't the case, please get in touch with us as we would like to understand what happened. As your review refers to a specific transaction and the terms involved, and as we can't discuss individual cases publicly, please direct any formal concerns to complaints@underthehammer.com so the matter can be reviewed in full.

Hi Shaikh, Thank you for taking the time to leave a review. It's great to hear you found us helpful. We really appreciate your feedback and are delighted you had a positive experience with us!

Hi Marie, Thank you for taking the time to share this, and we understand your frustration. Whenever a customer gets in touch, we want to make sure they get the answers and support they need, so we will look into what happened here. In the meantime, if there's still something outstanding, please call us on 0345 512 0115 or email info@underthehammer.com with the details, and we'll make sure it's picked up properly and followed through to a resolution.

Hi, Thank you for taking the time to share this, and we understand your frustration. Clear communication and support are exactly what we want every customer to experience, so we will look into what happened here. In the meantime, if there's still something we can help with, please get in touch on 0345 512 0115 or at info@underthehammer.com and we'll make sure it's picked up properly and followed through.

Hi there, Thank you for taking the time to share such a detailed review. It’s great to hear how your perspective on auctions has changed and that the whole process felt clear and straightforward from the outset. That confidence, especially when trying something new, is exactly what we aim to provide. We’re really pleased that the platform and structure of the auction process worked well for you and helped remove some of the uncertainty that can come with more traditional purchases. Dan will be especially pleased to read your feedback. Knowing that his guidance helped you feel comfortable and confident throughout makes a real difference, and it’s great to hear how well supported you felt at each stage. We appreciate your recommendation and look forward to working with you again on your next purchase.

Hi Kane, Thank you for your feedback. We take comments like this seriously. We understand that costs associated with a purchase can be frustrating if they are unexpected. To clarify, all fees are clearly outlined within the contract documentation contained in the legal pack, which is made available to all prospective buyers prior to bidding. In auction transactions, the seller may pass certain fees to the buyer, and any such fees are set out within the contract by the seller’s solicitor, not Under The Hammer. We strongly encourage all bidders to review the legal pack in full and seek independent legal advice if they are unsure about any aspect of the documentation. Under The Hammer does not provide legal advice, but we aim to ensure all relevant information is made available so that buyers can make informed decisions before placing a bid. If you would like us to look into this matter further, please contact us directly at info@underthehammer.com with your details.

Hi Daran, Thank you for taking the time to leave a review. It’s great to hear that the communication felt clear and that you were kept properly informed throughout. Staying on top of updates is something we take seriously, so it’s good to know that came through in your experience. Jamie will be pleased to see your feedback. We appreciate you sharing it!

Hi Bruce, Thank you for your thoughtful review. We are delighted to hear that the target was achieved ahead of time and that the team’s efforts made such a positive difference for you. It is great to know that Reece’s attentive and calm approach, along with Jodeane’s support, contributed to a smooth experience. We truly appreciate your kind words and well wishes, and we will be sure to share your feedback with the whole team. We wish you every success going forward.

Hi Roxy, Thank you for taking the time to leave feedback on your experience. We understand that this situation has caused you stress and concern. You are absolutely right to highlight the importance of fully understanding all costs, reviewing legal packs carefully, and seeking independent legal advice before committing to a purchase. For this reason, we always ensure that all buyers have access to clear and transparent information throughout the auction process. This is the due diligence we strongly advise all buyers to undertake when participating in auction transactions. We do not operate in a pressured sales environment, and it is important to us that buyers feel comfortable and informed when making decisions. Your comments have been noted and will be reviewed internally to help us improve our services. As you have indicated that you are taking this matter further, and as individual cases cannot be discussed publicly, we would ask that any formal correspondence be directed to our Complaints Department at complaints@underthehammer.com so the matter can be reviewed in full. The Under The Hammer Team

Hi Dhiren, Thank you for sharing your feedback. We take comments like this seriously and want to address the points you’ve raised. Under The Hammer operates as a transparent auction platform, with all property information, terms, and fees clearly set out in advance within each listing and the associated legal pack, which is available to review prior to any commitment being made. Transparency, communication, and accurate marketing are very important to us, particularly in an auction environment where buyers must make informed decisions. The issues you have raised are taken seriously and will be reviewed through the appropriate channels. As we are unable to discuss individual cases publicly, we would encourage you to contact our Complaints Department directly so this matter can be reviewed in full. Please email complaints@underthehammer.com with the relevant property details, and a member of the team will respond.

Thank you for taking the time to leave us a 5-star review. We're delighted to hear that you had a positive experience with our platform. Our aim is to make the property buying and selling process as seamless and straightforward as possible, and we're thrilled to know we were able to achieve this for you.

Hi, Thank you for taking the time to leave a review. It’s great to hear that you found the communication clear and easy throughout, and that everything was handled promptly. That level of responsiveness is something we really value. We appreciate your feedback and are glad you had a positive experience with us.

Thank you so much for your 5-star review on Trustpilot! We're absolutely thrilled to hear about your positive experience with our services. Our team strives to provide excellence in everything we do, and it's always rewarding to know that our efforts are making a real difference. Your satisfaction is our top priority, and your feedback is invaluable in helping us continue to improve and deliver the best possible service. Thank you once again for choosing us and for taking the time to share your experience. We're looking forward to serving you again in the future! Warm regards, Advanced.co.uk

Hi Irene, Thank you for such a thoughtful review. It’s lovely to hear that you felt consistently supported and well looked after throughout the process. Clear follow-ups and making sure conversations are understood properly are something we place real importance on, so it’s great to know that approach worked well for you. Jodeane will be really pleased to read your comments. We appreciate your trust in us and look forward to helping you again in the future.