Advanced.co.uk reviews

Hi Suzanne, Thank you for taking the time to share your experience. It's great to hear that the customer team, and India in particular, made such a positive impression. That means a lot, and India will really appreciate it. We also understand how frustrating it is to travel a long way for a viewing that didn't go ahead as arranged. Viewings are carried out by a third party rather than our own team, but that doesn't take away from your experience, and we will look into what happened here so it can be addressed. In the meantime, if there's anything we can help with, please get in touch on 0345 512 0115 or at info@underthehammer.com and we'll make sure it's picked up properly and followed through.

Hi Vanessa, Thank you for taking the time to share your experience. It’s great to hear that the process felt straightforward from the outset and that everything moved smoothly through to completion. Dominic will be pleased to know his guidance helped make the process clear and easy to follow. We’re also glad to hear that your transaction completed ahead of schedule and that you were happy with the support you received throughout. Thank you again for your feedback, and we’d be delighted to work with you again in the future!

Hi there, Thank you for taking the time to share such detailed feedback. It’s great to hear that the experience felt well supported from start to finish and that the guidance you received helped make the auction process clearer and more manageable. Dominic will be really pleased to read your comments. We appreciate your recommendation and are glad that the purchase went smoothly for you.

Hi Shamala, Thank you for taking the time to share such a thoughtful review. It’s great to hear that you felt well supported throughout the whole process, from your initial questions through to the bidding stage and beyond. Having that level of guidance and availability can make a real difference, so it’s lovely to know that came through in your experience. Dom, Dan and Pav will all really appreciate your kind words. We’re glad everything felt clear and well-managed at each stage. Thank you again for your feedback and for choosing to work with us.

Hi Kate, We understand that this situation has clearly caused you significant frustration and concern, and we take comments of this nature seriously. Under The Hammer operates as a transparent auction platform, with all property information, terms and fees set out within each listing and the associated legal pack, which is made available for review prior to any bid or offer being placed. At auction, exchange of contracts takes place immediately upon a successful bid, meaning the sale becomes legally binding at that stage. We do not operate with hidden charges, and contractual terms are provided in advance within the documentation supplied for each property. As you have indicated that you are considering legal action, and as individual cases cannot be discussed publicly, this matter will need to be reviewed through the appropriate formal channels. If you wish to correspond formally, please contact our Complaints Department at complaints@underthehammer.com, and the matter will be reviewed in full.

Hi Stuart, Thank you for taking the time to share your experience. It’s great to hear that everything moved quickly and smoothly from your first conversation through to a completed sale. Having clear guidance early on and strong support throughout the process can make all the difference, so it’s really pleasing to know that came through for you. Reece and Jodeane will both appreciate your comments, and we’re glad the outcome matched what you were aiming for. Thank you for the recommendation and for choosing to work with Under The Hammer.

Hi Ben, Thank you for taking the time to share your experience. It’s great to hear that the process felt smooth and straightforward from start to finish, and that the communication and support throughout helped make everything less stressful. We really appreciate your comments regarding the professionalism and responsiveness of the team. Knowing you felt well-informed and supported throughout the process means a lot. Thank you again for the recommendation and for choosing to work with Under The Hammer!

Hi John, Thank you for taking the time to leave a review. It sounds as though your feedback may be intended for the television programme Homes Under The Hammer, which isn't connected to us. We're Under The Hammer, an online property auction platform, so we aren't involved in the show or its presenters. If you've had any dealings with us directly and there's something we can help with, we'd be happy to hear from you at info@underthehammer.com.

Hi Leila, Thank you for such a kind review. It’s great to hear that your conversations have felt both helpful and personal, and that you’ve been able to rely on that support whenever needed. Reece will really appreciate your comments. We’re glad the experience has been a positive one and that you’ve felt confident reaching out for guidance. Thank you again for the recommendation.

Hi Simon, Thank you for taking the time to share your experience. It’s great to hear that you felt more at ease with the process, especially after taking time to weigh things up beforehand. Having that clarity and confidence is really important when making a first purchase through auction. Jodeane will be really pleased to know her support made a difference. We appreciate your feedback and look forward to working with you again on future purchases!

Hi Carl, Thank you for sharing your experience. It’s great to hear that everything ran smoothly from start to finish and that the support you received made things that bit easier along the way. Emily will be really pleased to know her help stood out, especially in making things more convenient for you. We appreciate your feedback and look forward to working with you again in the future!

Hi Claire, Thank you for taking the time to leave a review. It's great to hear the team were always available when you needed them, and that Dan and his colleagues did such a great job selling your property. They'll be really pleased to read your kind words. Thank you for the recommendation, and we'd be glad to work with you again in the future!

Hi AJ, Thank you for taking the time to share this feedback. We understand the fees can seem confusing at first, so here's how they work. Under The Hammer does not apply any hidden fees. We do charge a buyer's administration fee, and this is shown clearly on every property listing under "buyer fees" before you bid. The other fees you've mentioned are set directly by the seller and laid out in the legal pack for the property. There can occasionally be a delay in these becoming available, but every legal pack is provided ahead of the auction, and you've rightly picked up on how important it is to review these properly before bidding. We'd always encourage buyers to go through that documentation carefully and seek independent legal advice, so that all the costs and obligations are clear well in advance. On the email you sent us: due to the volume of requests we receive for legal packs, we have an automation in place to let interested buyers know as soon as those documents become available. If you also sent a separate enquiry, you should have had a reply to it, so we will look into what happened here. If you'd like to talk this through, or learn more about how an Under The Hammer property auction works, please don't hesitate to get in touch on 0345 512 0115 or at info@underthehammer.com, we're always happy to help.

Hi, Thank you for taking the time to leave such a lovely review. After five years of trying to sell, getting it done in a month is a fantastic result, and we're really pleased we could help make that happen for you. It's also great to hear you felt so well supported throughout. Your kind words about the team will mean a great deal to them. Thank you for trusting us with your sale, and we wish you all the best!

Hi Melvyn, Thank you for taking the time to leave a review, we really appreciate it. We've now been in touch regarding your query, though for anything like this in future, the best thing to do is contact us directly on 0345 512 0115 or at info@underthehammer.com, where a member of the team can help you straight away. One thing worth mentioning: this is a publicly visible reviews page rather than a private message, so you may wish to edit your review to remove your personal contact details.

Hi Naj, Thank you for taking the time to share your experience. It’s great to hear that everything felt clear and well-managed from start to finish, and that the support you received helped make the process straightforward. Dan will be really pleased to read your feedback. We appreciate your recommendation and are glad the experience was a positive one.

Hi, Thank you for taking the time to share your feedback. To clarify, the pre-authorisation hold is released on our side the same day once the auction ends and a bid hasn't been successful. Any delay after that is the time your bank takes to return the funds to your account, which is outside our control. It's also worth explaining that a pre-authorisation isn't a fee or a payment that we take. It's a temporary hold placed on your funds, so that if you win a property, that money goes towards the outstanding payment. If you don't win, the hold is released in full. On the fees: you're right to encourage people to read the legal pack and work out the full costs before bidding, that's important. To be clear, Under The Hammer does not apply any hidden fees. The buyer's administration fee is displayed on every property listing under the terms of sale, and any seller's fees are set out in the legal pack, so the full picture is available before any bid is placed. If you'd like to understand more about how the auction process works, from pre-authorisation through to fees and completion, we'd be happy to talk you through it on 0345 512 0115 or at info@underthehammer.com.

Hi Cilla, Thank you for taking the time to leave a review. It sounds as though your feedback may be intended for the television programme Homes Under The Hammer, which isn't connected to us. We're Under The Hammer, an online property auction platform, so we aren't involved in the show or its presenters. If you've had any dealings with us directly and there's something we can help with, we'd be happy to hear from you at info@underthehammer.com

Hi there, Thank you for taking the time to share your experience. It’s great to hear that both transactions felt straightforward and well supported throughout, and that you found the guidance clear and easy to follow. Dan and Dominic will be really pleased to see your feedback. We appreciate your continued trust in working with us.

Hi Peter, Thank you for taking the time to leave a review. It’s great to hear that the process felt clear and straightforward from start to finish, and that the communication throughout helped make everything easier. Reece and Dominic will really appreciate your kind comments. We’re pleased you had such a positive experience with us!

Hi Omi, Thank you for taking the time to share your experience. It’s great to hear that having a direct point of contact made things easier and that the service felt responsive and straightforward throughout. Emily will be really pleased to read your feedback. It’s always good to know that a personal, reliable approach has made a difference. We appreciate you sharing this and are glad you had a positive experience.

Hi Sharon, Thank you for sharing your experience. It’s great to hear that everything was handled smoothly and that you were kept well informed throughout. Getting the result you were hoping for makes it all the more rewarding. Jamie will be really pleased to see your feedback. We appreciate your recommendation and are glad you had a positive experience with us.

Hi, Thank you for your feedback. We appreciate you taking the time to raise this and understand how frustrating it must have been to travel a significant distance only to find the viewing did not take place as expected. All viewings for our properties are facilitated by an independent third-party viewing agent on behalf of Under The Hammer. This is certainly not the experience we want for our customers, and we appreciate you bringing the matter to our attention so that it can be reviewed internally. If you would like to discuss this further or arrange an alternative viewing, please feel free to contact our team directly.

Hi Sam, Thank you for taking the time to share such a thoughtful review. It’s great to hear that Stacey was able to provide clear guidance and take the time to properly support you with your questions. Having that level of responsiveness and knowledge is something we place real importance on, so it’s great to know that came through in your experience. We really appreciate your recommendation and look forward to working with you again in the future.