Advanced.co.uk Birmingham reviews

Hi Dee, Thank you for taking the time to share your experience. It’s great to hear that you felt able to talk things through and get clarity, especially when parts of the process were unfamiliar. Taking the time to explain things properly is something we really value, so it’s good to know that support made a difference for you. We appreciate your feedback and are glad the service has been helpful.

Hi Chantelle, Thank you for your review. It’s great to hear that Reece was able to help make the auction process clearer and easier to understand, especially as a first-time buyer. Having the right guidance early on can make a real difference. Reece will really appreciate your feedback, and we’re glad you had a positive experience with us.

Hi Paul, Thank you for taking the time to leave such a detailed and generous review. It's great to hear that you've had such a smooth experience across so many purchases, and that the fees being clear and upfront have made it easier to work out your margins before bidding. That transparency is exactly what we want buyers to be able to rely on. Dan and Emily will be delighted to read your kind words. Being able to talk questions through around legal packs, timelines and bidding, without any pressure, makes a real difference, so it's wonderful to know that came through for you. It's fantastic that your projects have gone on to do so well, too. Thank you for the recommendation, and we look forward to working with you again!

Hi Darren, Thank you for taking the time to leave a review. It's great to hear that the communication was clear and everything ran efficiently for you. That makes a real difference when you're going through the process. India will be really pleased to read your kind words, and we're glad you had such a positive experience with us!

Hi Lu, Thank you for sharing your experience. It’s great to hear that the process felt well-managed from your point of view and that the communication was clear throughout. We’re pleased to know everything ran smoothly for you. Jodeane will be really glad to read your feedback, and we’d be happy to work with you again in the future!

Hi Maureen, Thank you for taking the time to share your experience with us. We appreciate you placing your trust in Under the Hammer during what can be a difficult time, and we are very pleased to hear that Dominic provided clear guidance and supportive advice throughout the process. Your kind words mean a great deal to us and we will be sure to pass your feedback on to Dominic and the team. We wish you all the very best moving forward.

Hi Jessica, Thank you for taking the time to share your feedback, and we understand your frustration, particularly after rearranging things to make the appointments. Viewings are carried out by a third party rather than our own team, but that doesn't take away from the fact that this was a wasted trip for you, and we will look into what happened with both appointments. If you'd like to rearrange, please get in touch on 0345 512 0115 or at info@underthehammer.com and we'll pick it up with you directly.

Hi Edwin, Thank you for taking the time to leave a review. It sounds as though your feedback may be intended for the television programme Homes Under The Hammer, which isn't connected to us. We're Under The Hammer, an online property auction platform, so we aren't involved in the show or its presentation. If you've had any dealings with us directly and there's something we can help with, we'd be happy to hear from you at info@underthehammer.com.

Hi Muserat, Thank you for taking the time to leave a review. It’s great to hear that everything was handled smoothly from start to finish and that Emily was able to support you throughout the process. Emily will be really pleased to see your feedback. We appreciate you sharing your experience.

Hi Mary Anne, Thank you for taking the time to leave such a lovely review. It’s great to hear that Dominic, Dan and Jack were able to support you throughout your search and help make the auction process feel straightforward and convenient. We really appreciate your recommendation and are so pleased you had a positive experience with Under The Hammer.

Hi Erica, Thank you for taking the time to share your feedback. To clarify, the pre-authorisation hold is released on our side the same day once the auction ends and a bid hasn't been successful. It isn't a payment that we take, but a temporary hold placed on your funds, so that if you win a property, that money goes towards the outstanding payment. If you don't win, the hold is released in full. Any delay after we've released it is the time your bank takes to return the funds to your account. As we've already released the hold on our side, the best next step would be to contact your bank for an update on when the funds will be back with you. If there's anything we can help clarify, you're welcome to get in touch on 0345 512 0115 or at info@underthehammer.com.

Hi Alastair, Thank you for taking the time to leave a review. It's great to hear that your conversation with Reece was so helpful, and that he was able to talk you through the options clearly and without any pressure. A relaxed, straightforward chat can make all the difference when you're weighing things up. Reece will be really pleased to read this, sense of humour and all! Thank you for the recommendation, and we'd be glad to help whenever you need us.

Hi Sarah, Thank you for such a kind and thoughtful review. It’s really lovely to hear that you felt supported from the very first conversation and that the process was handled with care throughout. Situations like the one you describe can be challenging, so it means a lot to know you felt understood and well looked after along the way. Tom and Dan will be delighted to read your feedback. Thank you for the recommendation and for trusting Under The Hammer with your sale.

Hi Jagjit, Thank you for taking the time to share such a positive review. It’s great to hear that the process felt straightforward and well supported throughout, and that you were pleased with the outcome achieved for your sale. Tom and Jack will both really appreciate your comments. Having clear communication and support throughout the process can make a huge difference, especially in situations that might otherwise feel stressful, so it’s great to know that came through in your experience. We really appreciate your recommendation and thank you again for choosing to work with Under The Hammer!

Hi, Thank you for your feedback. We understand how frustrating this must have been, especially after taking the time to attend the viewing as arranged. This shouldn't happen - and we apologise you had this experience. Our viewings are carried out by an independent third-party agent, and something clearly went wrong here. We've already started to investigate this with them so we can understand what has happened, to ensure that it isn't repeated. If you'd like us to arrange another viewing email info@underthehammer.com with the property and the date and we'll get straight onto it.

Hi Bobby, Thank you for taking the time to share your experience. It’s great to hear that Tom was able to guide you through the process and help answer your questions ahead of the auction. Tom will be really pleased to see your feedback. We appreciate you sharing your experience with us.

Hi there, Thank you for such an incredible review. It’s fantastic to hear that the sale exceeded your expectations and that the whole journey felt straightforward and well supported from start to finish. Achieving a strong result while keeping the process clear and manageable is always the aim, so it’s great to know that came through. We really appreciate the recommendation and are so pleased you were happy with the outcome.

Hi there, Thank you for your feedback. We take comments regarding professionalism and communication seriously and have reviewed the matter internally. To clarify the contractual position, the legal contract clearly states that the £4,000 is a non-refundable buyer’s premium payable to the auctioneer (Under The Hammer) upon exchange of contracts, not a payment to the seller. This is standard auction practice and is separate from any seller fees. As this fee had already been collected in line with the contract and our published terms, Under The Hammer would not seek to take any additional monies. All fees due to us had been clearly set out and satisfied. There is no provision within the contract for the buyer’s premium to be remitted to the seller or used to offset seller costs. Our role is to act in accordance with the agreed terms and to communicate our position based on those terms, which we apply consistently to all parties. We note your comments regarding communication and how the situation was handled. This is not the standard we aim to deliver, and your feedback will be reviewed internally. As this matter relates to a specific transaction and involves third parties, and as individual cases cannot be discussed publicly, we would encourage you to direct any formal correspondence to complaints@underthehammer.com so it can be reviewed in full.

Thank you so much for your 5-star review on Trustpilot! We're absolutely thrilled to hear about your positive experience with our services. Our team strives to provide excellence in everything we do, and it's always rewarding to know that our efforts are making a real difference.Your satisfaction is our top priority, and your feedback is invaluable in helping us continue to improve and deliver the best possible service. Thank you once again for choosing us and for taking the time to share your experience. We're looking forward to serving you again in the future!Warm regards,Advanced.co.uk

Hi Steve, Thank you for taking the time to share your feedback. We understand that reviewing the legal pack may have been unexpected and appreciate you raising your concerns. At Under The Hammer, we aim to present properties as transparently as possible, and the auction guide price reflects the seller’s expectation of where bidding may start rather than the final sale price. As is standard with modern method auctions, certain fees may apply to the buyer and these are clearly detailed within the legal pack and auction terms so that prospective bidders can review them in full before choosing to participate. We always encourage buyers to carefully read these documents and seek independent advice where required prior to bidding. We appreciate that auctions may not be suitable for every buyer, but they do provide a fast and transparent method of sale for many vendors and purchasers. Thank you again for your feedback.

Hi, Thank you for taking the time to clear that up, and no need to apologise at all. It's an easy mix-up to make, given the similar names!

Hi Susan, Thank you for your feedback. We understand how frustrating this must have been, especially after taking the time to attend the viewing as arranged. Viewings for our properties are carried out by an independent third-party agent, and on this occasion there was clearly a failure in communication. This is not the level of service we expect, and we will be addressing this with the agent directly. If you would like us to look into this further or arrange an alternative viewing, please contact us at info@underthehammer.com with your details and the property in question. Thank you for bringing this to our attention.

Hi Nicholas, Thank you for taking the time to share your experience. It’s great to hear that the process felt clear and that your questions were handled in a way that gave you confidence moving forward. That reassurance is especially important when navigating auctions. Tom will be really pleased to read your feedback. We appreciate you sharing it and are glad you had a positive experience.