Trusted Agent profile · Birmingham
★★★★★
607 reviews across 1 platform
West 2, Suffolk Street Queensway, Birmingham, B1 1LW
Accord Lets's office in Birmingham, at West 2, is rated 4.6 out of 5 across 607 reviews on 1 platform, including 607 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards, one of two awards Accord Lets won in 2026.
The Trusted Agent 2026 results for Accord Lets, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
4/5
GoogleAlthough starting off the tenancy didn't go very smoothly, I got great help recently from Luke J. Davies, a property manager at Accord Lets. I had a leak in my flat but was away so could not deal with it directly. I got in touch with Luke and he got a plumber out to fix it - all sorted within 24 hours which was great.
1/5
GoogleIncompetent! I am renting a flat in Birmingham and they are yet to complete a task properly. I would never use them again! The amount of similar reviews tells its own story.
Hi Sharpiniho, I am sorry that you feel Accord Lets do not complete tasks. Please call me on 0121 371 9119 so we can resolve this as soon as possible and establish what has happened.
5/5
GoogleWould recommend. Been with them for almost 5 years. Great service by Nadine and the rest of the team at this branch. Consistantly received great and adequate service.
Thank you for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us. Best wishes Emma
5/5
GoogleExcellent service, dealt with contractors quickly and efficiently. Thank youPositiveProfessionalism
Thank you for your wonderful 5* review. Kind regards Lucy, Customer Relations.
1/5
Googleterrible service. cancelled my viewing 30 minutes beforehand. no apology, no offers of viewing alternative apartments. will never use again
Thank you for taking the time to raise your concerns. We do always aim to provide a good level of service and as such I would like to ask you to contact us directly via review@countrywide.co.uk. so that we can investigate your concerns further. Kind regards, Scott
5/5
GoogleLetting my property through Accord. So far, so good. A tenant was found very quickly, and they have been communicative whenever anything has needed attention.
Good afternoon, I am pleased to hear that we have provided brilliant service and wish you the best in the rest of the Tenancy. I will ensure this positive review is passed to the Branch. Many thanks, Bethany
5/5
GoogleVery quick and efficient service from Corey at Accord
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am a landlord of a property managed by Accord. Living abroad, I am relying heavily on the property team. Noticed a big improvement in their proactiveness and ownership of problems. Luke Davies has provided great service to help deal with repeated problems, delivering real value to me. Well done.
5/5
GoogleExcellent service, and very courteous and approachable staff. Didn't mind spending the time it took to help me rent the apartment.
5/5
GoogleJack
5/5
GoogleRating only, no written review.
Wonderful to hear you had such a fantastic experience, thank you for your feedback! We’d be grateful for any extra details you’d like to share!
5/5
GoogleGreat customer service! Smooth move in & my hot water issue was resolved quickly without stress. I would definitely recommend Accord lets
5/5
GoogleI like the way they did to release the deposit. It was a quick, smooth and flexible. Thank you
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
4/5
GoogleRating only, no written review.
Thank you for taking the time to rate our services and for your brilliant 4* review. We value your feedback and wish you a wonderful day. Kind regards, Lucy, Customer Relations
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Accord Lets, Birmingham won Platinum; Accord Lets, Leamington Spa won Platinum.
