Every review we hold for the Birmingham Central office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleReally good experience being a tennant in Handsworth Birmingham
On time customer service
We had a mould issue in the property which was taken very seriously and acted upon immediately and all steps taken to prevent and remove mould. Any other maintenance issue we reported was responded in timely manner and adequate actions taken.
Property manger Dylan , Reuben were really on spot. Manager Major has been really helpful
Highly recommended
Onashae · 1 January 2024
Agent replied · 31 December 2024
Thank you for your kind review.
★★★★★ 1/5
GoogleBooked a viewing and and reconfirmed a day earlier. Just before the viewing we got an sms that viewing is cancelled. We drove 1.5 hours for the viewing but the person Major Mahil was so incosiderate and rude when we called for rescheduling. He was driving when we called but in his sms he said viewing is not possible due to sickness. Very unprofeasional and rude to say the least.
Tausif · 1 January 2024
Agent replied · 31 December 2024
Hi Tausif,
Unfortunately due to unforeseen circumstances the viewing had to be cancelled - you was contacted and informed at the earliest opportunity we had, we note this was not ideal and we do apologise for this but this was out of our control.
Thanks.
★★★★★ 1/5
GoogleTerrible agency. The worst I've ever been with, and the flat was the worst I've ever lived in. Poor properties, rude staff who tell lies, won't fix problems. Major is the ultimate money grabber. Don't expect to get your deposit back from this sham of an agency. I wonder how much money you've made yourselves from not giving deposits back? This agency should be closed down, scammers! I cannot for the life of me understand the 5 star reviews when I had such an awful time with this company! The only 5 star reviews you get are from landlords and that's probably because your helping them screw money out of their tenants! You are beyond disgusting.NegativeResponsiveness, Quality, Professionalism, Value
Osana · 1 January 2023
Agent replied · 31 December 2024
In a reply to your review we believe that these are false/fabricated accusations and comments as there is no evidence to show or demonstrate that you were a current or ex tenant that said, all deposits are protected in line with the Tenancy Deposit rules and any disputes can be raised formally and fairly in line with the TDS scheme. As a direct result of your comments we believe this is a fake review / account as here at Belvoir Birmingham we aim to deliver the best levels of customer service and also that we are heavily regulated by the property Ombudsman and National approved lettings scheme we treat all of our customers in a open, honest and transparent manner. Thankfully all our other five star reviews are indeed genuine and this account seems it has only been setup recently and no other reviews have taken place from this account. All complaints are taken seriously here at Belvoir Birmingham and please can we refer you to our online complaints procedure if you would like to make a genuine complaint.
★★★★★ 5/5
GoogleDon't really have anything bad to say about these guys, I was shown round a property by Reiss, who was on time, knew the flat well to show me round and was very professional. After a couple of communication errors leading up to move in, these guys really turned things round and actually got me moved in a day early, on this week with a bank holiday weekend. Thanks to Jonathan and Major on that one, me and my partner are very happy with the flat, and in the end they really impressed us by getting the flat cleaned and ready at very short notice. Hope that the rest of the tenancy is as smooth as the move in. Thanks!
Jordan · 1 January 2023
Agent replied · 31 December 2024
Thank you for your kind review Jordan.
★★★★★ 5/5
GoogleI walked in as a customer and left feeling like family. This was one of the most heartfelt and memorable customer service experiences I’ve had. Huge thanks to Ayman and Vikram for their kindness and warm welcome."
Messiah · 9 April 2025
Agent replied · 10 April 2025
Thank you for your kind feedback. We pride ourselves on delivering great customer service and we are glad that you have experienced this.
Kind Regards
Belvoir Birmingham Central
★★★★★ 5/5
Direct reviewsI am really impressed with how Major Mahil and his team handled my lease termination process. Despite being on the 12-month lease for only about 3-month, they were able to support with through the move-out process and promptly put the apartment on lease for a new tenancy. Once a new tenant was found, they demonstrated their integrity by ensuring that I got my Deposit refunded and followed up with the landlord to ensure I got my partial rent refunded. Awesome!
Ib · 7 November 2024
★★★★★ 5/5
GoogleHad a really great experience from belvoir central Birmingham I’m a landlord had 2x properties which where empty for a while, not getting much joy from my previous letting agent so decided to go with Belvoir through a recommendation, spoke to Major and he was professional and kept me in the loop all the way through providing me advice on rental potential and let out both properties within 2 weeks, had no issues with the process. Great work
Tarnjit · 1 January 2023
Agent replied · 31 December 2024
Thank you for your kind review Tarnjit.
★★★★★ 5/5
GoogleI lived in Latitude building in Chinese quarter by Belvoir company for two years and I could say I had a really good time and never had I ever had any issues to be honest. They had they own dedicated maintenance support which came in handy when I needed. Also, Ayman helped me sort out my leave when I moved to another city, and I could tell he was really supportive and friendly, and was a massive help for the documentation and quite respectful when bringing other future tenant for viewing.
Overall, I could strongly recommend Belvoir and I’m glad I was welcomed in such a good manner in their property.
Alan · 23 May 2025
Agent replied · 24 May 2025
Dear Alan,
Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that you enjoyed your time at Latitude and that Ayman and our maintenance team were able to support you effectively. We always strive to provide friendly and respectful service, and it's gratifying to know that we succeeded. We really appreciate your recommendation here, thanks for being a great tenant.
Kind Regards
The Belvoir Birmingham Central Team
★★★★★ 5/5
GoogleGreat service Vic was informative and very helpful finding me my dream property in the city
Ryan · 7 November 2025
Agent replied · 17 November 2025
Dear Ryan,
Thank you for your fantastic review! We are thrilled to hear that Vikram provided you with informative and helpful service in your search for your dream property. Our team's commitment to our clients is our top priority, and it's wonderful to know we made your experience enjoyable. We wish you all the best in your new home!
Kind Regards
Belvoir Birmingham Central
★★★★★ 5/5
GoogleGreat place to get to know good rental spaces. Ayman was the best! Took me around to show me places beyond his work timing and made me feel very welcome. Would highly recommend!
Prajwal · 25 April 2025
Agent replied · 29 April 2025
Dear Prajwal,
We're thrilled to hear about your positive experience with Ayman. It's our pleasure to go the extra mile to ensure you find the perfect home. Thank you for your high recommendation and for choosing our services. We look forward to assisting you again in the future! Best wishes,
The Belvoir Birmingham Central Team
★★★★★ 5/5
GoogleGreat service from Vikram and the team. I highly reccomend.
Waheed · 17 December 2025
Agent replied · 20 December 2025
Dear Waheed,
Thank you so much for your kind words and recommendation! We're delighted to hear that you had a great experience with Vikram and the team. We look forward to assisting you in the future.
Kind Regards
The Belvoir Birmingham Central Team
★★★★★ 4/5
GoogleI recently worked with this agency to rent an apartment, and while the initial process was smooth, there was a hiccup when they informed me that the move-in date would be delayed without any time frame due to some last-minute work in the apartment. This caused me some inconvenience, especially since I had to vacate my previous accommodation on short notice and had to stay in Airbnb’s temporarily.
However, Ayman Shabir from the agency went above and beyond to help me find a new place and resolve the issue within two weeks. His professionalism and assistance made a huge difference, and I appreciate the effort he put in to make my life easier. Despite the initial setback, I'm grateful for Ayman's help and would recommend him to anyone in a similar situation.
Rabail · 25 April 2025
Agent replied · 29 April 2025
Dear Rabail
Thank you for your understanding and for highlighting Ayman's commitment to service. We sincerely apologize for the inconvenience caused and are delighted to hear that his efforts made a positive difference. Your recommendation is highly appreciated, and we look forward to serving you with the same dedication in the future.
Best wishes
The Belvoir Bimingham Central Team
★★★★★ 5/5
GoogleAyman at Belvoir excelled in his capacity as a letting agent, from booking our viewing in straight away up to answering every of our (however minor) questions we had regarding both the letting process and the property, nothing was left unturned.
Thank you for all your help, you are an asset to your business 👍
Amin · 31 December 2025
Agent replied · 8 January 2026
Dear Amin,
Thank you so much for your wonderful feedback! We’re delighted to hear that Ayman was able to support you throughout the letting process and answer all your questions. We truly appreciate your kind words and are glad his efforts made a difference. We will be sure to pass your kind words onto Ayman.
Kind Regards
Belvoir Birmingham Central
★★★★★ 5/5
GoogleIn search of Jewellery Quarter living I engaged with Belvoir in 2012. My needs were listened to by an attentive and focused team headed by Major Mahil who has now moved on to pastures new.
I found an ideal apartment after just three viewings and am am extremely happy to say I am still in the same apartment nearly thirteen years later.
Throughout my tenancy my concerns, enquiries and suggestions have all been taken on board and handled in a professional manner.
It is good to see the return of one of the original staff members, Sinead, returning to take control of the branch and continue the great work that Belvoir do.
For me it's the personal approach and attention to detail which continues to place them at the forefront of their industry.
I would have no hesitation in recommending Belvoir to meet your housing needs and aspirations.
Mark · 12 April 2025
Agent replied · 13 April 2025
Dear Mark,
Thank you for your glowing review and longstanding loyalty! We're over the moon to hear about your positive experience with Belvoir and are thrilled that you've found a lasting home with us. Your commendation of the personal approach and attention to detail is deeply appreciated and serves as a wonderful testament to our team's dedication. We look forward to continuing to support your tenancy.
Kind regards
The Belvoir Birmingham Central Team
★★★★★ 5/5
GoogleThis is an easy 5 ⭐️ review.
I recently moved out of a Belvoir property I was renting and Ayman helped me every step of the way. His communication over the phone and email was second to none. He goes the extra mile and always has a smile in his voice, he’s a credit to the company and a pleasure to work with. If you’re reading this and looking to move property in Birmingham, I couldn’t recommend the guy enough.
Andy · 6 April 2025
Agent replied · 9 April 2025
Thank you for your kind feedback. We pride ourselves on delivering great customer service and we are glad that you have experienced this.
Kind Regards
Belvoir Birmingham Central
★★★★★ 5/5
GoogleI initially contacted Belvoir to obtain support in securing suitable apartment. Throughout this process, I was consistently supported. The team went above and beyond to identify a property that aligned with my needs and arranged a viewing promptly. The property proved to be an excellent fit.
Thank you again to the team at Belvoir.
Alisha · 31 December 2025
Agent replied · 8 January 2026
Dear Alisha,
Thank you so much for your wonderful feedback! We’re thrilled that we could support you throughout your search and help you find a property that’s the perfect fit. It was a pleasure working with you, and we truly appreciate you taking the time to share your experience. The team at Belvoir sends their best wishes as you settle into your new home!
Kind regards
Belvoir Birmingham Central
★★★★★ 5/5
GoogleI had a great experience with Belvoir! I recently viewed a studio flat with Ayman, who was very professional, friendly, and helpful throughout the process. He answered all my questions clearly and made the viewing feel comfortable and informative. The whole renting process has been smooth and efficient, and I'm moving into my new studio next week. Everything has gone really well so far. Highly recommend Belvoir for anyone looking to rent!
Sama · 2 July 2025
Agent replied · 7 July 2025
Dear Sama,
Thank you so much for your kind words and for taking the time to share your positive experience. We're thrilled that Ayman was able to assist you effectively and that you found the renting process smooth and efficient. Congratulations on your new studio, and we're here whenever you need us in the future.
Kind regards
The Belvoir Birmingham Central Team
★★★★★ 1/5
GoogleWe let from Belvoir central last August. When we moved in, the apartment was in a total state of disrepair and was dirty. There were light fittings hanging from the wall, a soiled oven, broken furniture, a washing machine filled with stagnant water to name a few. Every item furniture in the apartment was damaged in some way, and most was unsafe and unusable. Belvoir central claimed they did not know about most of these faults, as they had not completed an inventory, it was not completed until we had been at the property nearly 2 weeks. I can see from other reviews people have similar experiences with the condition and cleanliness of Belvoir's lets (please see photos from move in day). It took 6 months and threats of court action to finally get most of the issues above resolved and to get reimbursed for items that we had been given permission to purchase. We had to chase them repeatedly to get items fixed, such as the shower screen which was causing flooding in the bathroom and the washing machine that was broken from the day we moved in. When we reported all of the issues above on move in we were advised we could \'vacate the property if we were unhappy, for a fee\'. This is the most insensitive and disgusting treatment I have ever received from a letting agents. We were let an apartment in a dire state, which was not at all like the photos on the listing, nor had it been in this level of disrepair when we viewed it. I am able to evidence all of this via email record. Our time letting with Belvoir central was a headache from start to finish, we were met with no empathy regarding the conditions we were left living in - not knowing if we were trapped in the apartment due to the broken door and so on. I spent hours and hours emailing them and calling them just to get responses and get urgent repairs done. During the time we were there we had multiple incidences of leaks under the floor, which the leaseholder reported to Belvoir, but they did not act upon. This culminated in us having the leaseholder round at our apartment at 11pm one evening. At move out Belvoir ignored us when we requested our deposit return (didn't reply until 2 weeks later), then tried to charge us a cleaning fee which is ridiculous given the condition when we moved in and after we had spent hours cleaning it. We had to produce a 29 page document demonstrating how we had improved the apartment, only then did we get our money back 24 days later, but they had the cheek to still charge us a check out charge of £90, even though we had spent hours sifting through the data and photos and handing it to them on a plate! I requested this money back but this was refused by the owner Major. I then reminded him of the multitude of issues we had dealt with during our stay: leaks, no washing machine, driving to and from ikea to buy (and build ourselves for free) furniture, seized up doors, faulty heating - thinking that he might like to return the money as a gesture of goodwill, bearing in mind the tenancy from hell we had, but he refused. Rude staff, appalling treatment, avoid like the plague!
Ellie · 1 January 2022
Agent replied · 31 December 2024
Dear Ellie,
We note that you have decided to bring this review to the forefront again as you seem to have a “personal agenda” with Belvoir Birmingham and we will now have passed the matter to our legal team who will be in touch with you shortly for defamatory comments.
I enclosed screen print clearly demonstrating you moved out the property in August 2019 and some 1 year and 7 months on you seem to have issues with your tenancy which you are no longer party of and your deposit more importantly was returned in full
We can confirm that your deposit was refunded in full so clearly there was no dispute contrary to your allegations, also we have evidence that once matters were reported to our property management team they were dealt with in timely manner and if you were not satisfied at the time you have right to have made formal complaint as we are heavily regulated by the property Ombudsmen and regulated by National approved lettings scheme and also UKALA and surprising we did not receive any complaints.
We pride our service on excellent customer service for the last 15 years and also endeavour to be both fair and reasonable.
With reference to the checkout fee you would have been made aware of this on move in and also in fact you signed contract at the start of the contract to advise you were happy to adhere to terms and conditions.
Please see the below for your records that confirm what you would be liable for when you moved out and you had also agreed too at the time.
4.1.5 Pay a fee of £75 plus VAT being a 50% share of the costs and disbursements in relation to the preparation of the inventory and “check out” at the end of the tenancy. The other 50% to be paid by the Landlord.
I will now demonstrate and show contrary to your email that your deposit was refunded in full and also confirmation you moved into the property back in 10/08/18 until 09/08/2019 which in fact was a full year and its very strange if all these items were o/s as you address I am at loss why you lived their a full year if we did not get any works completed….again this demonstrates the fact any work that was completed was carried out once we had landlords consent and as you can appreciate there may have been a slight delay in putting things right as there are procedces and processes we have to follow. On checking our systems we have also works orders to contractors advising of works carried out just to conclude after the above based factual evidence and evidence below you
Just to conclude you seem to have a personal issues with Belvoir Birmingham given that you moved out in 2019 and received your deposit back and took issue with a checkout fee which was charged lawfully with your agreement on the tenancy you had signed and we are sorry that you have to continue to leave reviews which are factual incorrect.
★★★★★ 5/5
GoogleI have been a tenant in a property for more than 3 years which was looked after by Belvoir Birmingham. Major and Charlene has been very professional, responsive, polite and efficient in their dealings with any issues. The company has a good network of contractors that deal with repairs associated with the property. I would definitely recommend the services they provide and would like to use this opportunity to thank them for their support, professionalism and dedication in the past three years.PositiveResponsiveness, Quality, Professionalism, Value
Mert · 1 January 2022
Agent replied · 31 December 2024
Thank you for your kind review Mert.
★★★★★ 5/5
GoogleI had an issue with my boiler and washing machine. I called the office and got through to Ayman. He is patient, diligent, polite and most importantly gave a sense empathy which is often lacking in this day and age. He is an asset to Belvoir just want to thank him for all his help.
Mohamed · 6 December 2025
Agent replied · 11 December 2025
Dear Mohamed,
Thank you for sharing your experience. We’re pleased to hear that Ayman was patient, diligent, and supportive while helping you with your boiler and washing machine issue. Your kind words mean a lot, and we agree, he’s a great asset to the team. We’ll be sure to pass along your thanks.
Kind Regards
The Belvoir Birmingham Central Team
★★★★★ 5/5
GoogleGreat agency! Absolutely fantastic services. Vik was very friendly and kindly took care of all our needs. Highly recommended
Eugen · 27 July 2025
Agent replied · 2 August 2025
Dear Eugen,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our agency. Vik will be especially happy to know his efforts made a positive impact. It was a pleasure assisting you, and we truly appreciate your recommendation!
Kind regards
The Belvoir Birmingham Central Team
★★★★★ 5/5
GoogleGreat service from Vikram and his team
Josh · 17 November 2025
Agent replied · 18 November 2025
Dear Josh,
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with Vikram and the team. Providing exceptional service is our top priority, and your feedback motivates us to continue striving for excellence. If there’s anything more we can help you with, please don’t hesitate to reach out.
Kind Regards
The Belvoir Birmingham Central Team
★★★★★ 5/5
GoogleAyman was very helpful and efficient in helping secure me a rental flat! I would highly recommend Belvoir.
Josh · 26 July 2025
Agent replied · 2 August 2025
Dear Josh,
Thank you so much for your kind words! We're thrilled to hear that Ayman was able to assist you efficiently in securing your new flat. We'll be sure to pass along your feedback to him. We truly appreciate your recommendation and are always here if you need anything in the future. Welcome to your new home!
Kind Regards
The Belvoir Birmingham Central Team
★★★★★ 5/5
GoogleWe are new to the UK and entire team is really helpful in smooth onboarding in Birmingham. I would say Major Mahil is a great director with lots of patience dealing with multiple clients. He is a good leader leading from the front. Thanks a lot.
Deephak · 4 June 2024
Agent replied · 31 December 2024
Thank you for your kind review Deephak.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
