Trusted Agent profile · Birmingham Central
Verified
★★★★★
546 reviews across 3 platforms
Royal London House, 35 Paradise Street, Birmingham Central, B1 2AJ
Part of Belvoir, see every office.
Belvoir's office in Birmingham Central, at Royal London House, is rated 4.2 out of 5 across 546 reviews on three platforms, including 458 Google reviews rated 4.0.
458
Reviews on Google
This office
1
Reviews on View Agents
This office
87
Reviews on Direct reviews
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Every review we hold for the Birmingham Central office, from every platform, shown as written. First names only.
5/5
GoogleGreat service from Vikram and the team, I highly recommend belvoir Birmingham central and their professional services.
Dear Anthony, Thank you for your kind words and recommendation of Belvoir Central Birmingham. Kind Regards Belvoir Birmingham Central
5/5
GoogleI moved out of a Belvoir property years ago and had to contact them about a reference for an OpenRent application. Despite it being a while ago and undergoing a change in management, Vikram was very helpful and accommodating (as were the others I spoke to while trying to figure this all out).
Dear Grace, Thank you for the fantastic review! We're delighted to hear that even after all this time, Vikram and the team were able to assist you seamlessly with your reference. We always strive to provide great customer service, regardless of how much time has elapsed. Your satisfaction is our priority, and we're glad we could help with your OpenRent application. Wishing you all the best. Kind regards The Belvoir Birmingham Central Team
5/5
GoogleI had the pleasure of working with Ayman during my property viewing, and I cannot recommend him highly enough. From start to finish, he went above and beyond to ensure the experience was smooth, informative, and enjoyable. His cheerful spirit and positive personality made the process not only easy but genuinely pleasant. Ayman demonstrates exceptional professionalism while also being approachable and friendly, making you feel supported every step of the way. I am confident he will continue to excel in his work, and I wish him all the best in his future endeavours. A truly outstanding agent! Thank you, Ayman!
Thank you, Dusty Dusters, for your wonderful review! We're thrilled to hear about your positive experience with Ayman. His dedication to providing exceptional service truly reflects our agency's values. We appreciate your kind words and will be sure to pass on your praise to him. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. Kind Regards The Belvoir Birmingham Central Team
1/5
GoogleAbsolutely disgusting company. Properties will be rented to you not painted with faulty appliances that will leave you needing to run to laundrettes for months and they won’t care about the money you’ve had to spend. They will also threaten to evict you with no legal reasoning by screaming at you over the phone and not follow up with anything in writing. (Which is a common theme I’m seeing in other reviews as well) Clearly some kind of family run company of bullies with completely power hungry staff who will treat you as badly as you let them then cry abuse when you dare to call them out. I hope to god I never have to deal with these people ever again, but clearly they care about responding very personally to reviews, accusing them of being fake and airing people’s private information publicly, which is a perfect example of their priorities as a ‘company’.
Hi Frankie, We believe this review to be fabricated as your name does not appear on our systems. All properties are rented out with working appliances and these are tried and tested prior to any move in's taking place. I can also assure you we are not 'bullies' nor 'power hungry' - seems you are clutching at straws. All reviews are responded to honestly, openly and with transparency as shown with this reply also. Thanks.
1/5
GoogleRead it all. One of the worst companies and worst staff I have ever come across. We just booked a few properties to visit and upon arriving at one of the properties, we simply called to check in. The Individual called Major was utterly useless and beyond rude. He said If you can’t wait 2 minutes you can leave the site. He also arrived minutes later and never bothered to call us to regroup. We had to go up to him. He was very rude on the call before. When we confronted him of absurd customer service behaviour, he said proceeded to be aggressive and defensive. I had used one f word towards the situation and what his behaviour was. At no point i raised my voice or was abusive to him personally . We left the viewing and proceeded to the office to complain and to our shock, the individual did not even hear what I had to say. They started to scream at me and tell us to F Off from the office. He also swore at my brother in law in punjabi and he used a very foul word to describe him . Everything about this company is unacceptable and they are damaging the reputation if of the brand. We will be taking this matter further. Be careful about these guys they clearly have anger issues.
Bhavkhandan Singh, We firstly would like to add we take a zero tolerance of verbal abuse to staff and during the viewing it was recorded that you did in fact proceed to become abusive towards the lettings negotiator - constantly swearing and this was also witnessed by multiple other viewers at the time who have today given witness statements - as you can appreciate your behaviour of yourself and your family was witnessed by independent witnesses and the matter is now being dealt with externally. At the time of the viewing, it was recorded that you had very aggressive nature and we advised that we would not be recommending you to our landlords’ properties and of course have let other agents in Birmingham City Centre aware given the aggressive approach you chose to take here as we must ensure the safety of our staff. It was further noted yourself alongside another two family members proceeded to approach and enter the office even though we had advised you that we will not be entertaining you as potential tenants. Our office CCTV have captured you not only abusing but threatening two staff members of the team again in a aggressive manner and it can be seen which we will demonstrate and caught on CCTV you with “clench fists” and the CCTV has been passed over - we have circulated this with fellow agents in Birmingham City Centre. As mentioned, we will not tolerate any violence, abuse nor threats you’re your details have been passed over to the Police to investigate further - we note that you are also under the name of Bhavkhandan Singh which was under the contact number of 07432279190. If you continue to make threats, we will have no further option but to involve out legal team who are on standby on the defamatory comments made and we hope we have made our intentions very clear in this matter due to the severity of your conduct and the abuse received from you and your family.
5/5
GoogleWe rented the flat through Belvoir, and had the chance to meet Mr. Major. He and Mr. Reiss were extremely helpful and trying to answer all our questions. We want to express our satisfaction and gratitude for the assistance and service provided. They showed us a very lovely flat with a nice landlord. They also gave a welcome box as a gift. I would totally recommend Belvoir.
Thank you for your kind review.
5/5
GoogleExceptional service from Ayman!I As a landlord I couldn't ask for more. Rarely I write these reviews, however this review goes without saying! He went above and beyond, and he has rented several of my flats, and would gladly use him any time, and recommend him to anyone. He is dedicate and has great attention to detail. If as a landlord you are looking for the extra miles, don't hesitate to contact Ayman.
Dear Alan, Thank you so much for taking the time to write such a thoughtful review. It truly means a lot, especially knowing how rarely you leave reviews. Working with you has been an absolute pleasure, and I’m really grateful for your trust and continued support. We always aim to go the extra mile, so your kind words about dedication and attention to detail mean everything. I look forward to continuing our work together, and thank you again for the recommendation. Kind regards Belvoir Birmingham Central
5/5
GoogleThank you to Vikram and the team for you excellent service and professionalism.
Dear Abdulkadir Mohamed, Thank you for your kind words and recommendation of Belvoir Central Birmingham. Kind Regards Belvoir Birmingham Central
5/5
GoogleSo smooth and quick. Viewing was organised very well, no groups viewing so get full attention of the agent. Any questions it’s easy and quick communicate . Agency was very efficient and got response from the owner in 30min not like other agencies waiting for 5-10 days.. the agent which did a tour to my friends ( for me ) was great and even sent me a video of diff property. Thank you so much for sorting me out!
Thank you for your kind review Agne.
5/5
GoogleMajor is a very polite, kind hearted and helpful professional! I recently moved into an apartment and have experienced nothing but 5* service from him. Any question or issue he will go above and beyond, If he doesn't know hell be honest and come back to me. As a business you will always have a mix of reviews, I can genuinely say if you met Major in person you would know he is a genuine guy. Thank you Major!
Thank you for your kind review Arrun.
1/5
GoogleThe worst letting agency in the world. We were only given the keys late on Friday evening, despite having vacated our previous apartment that morning (which we had informed them about). If we had waited any longer, we would have had to spend the night on the street with our belongings until Monday. They explained the late handover by saying the apartment was undergoing a deep clean and light bulb replacement, which we had requested a month before the start of the lease. As a result, the apartment was filthy, with mold, dust, dirt, and cobwebs everywhere. The laminate and tiles were falling off, there were puddles on the floor, and the air was thick with a stench and high humidity. Additionally, there were several other issues: Half of the light bulbs don't work, and the wiring is damaged; The washing machine is broken; The windows are broken and do not open; The kitchen tap is broken; The doors are warped; The parking space number is incorrect, and the parking key doesn't work; The iron and vacuum cleaner, which were supposed to be included, are missing. The agency is no longer responding to my calls or inquiries. You asked for a review, Ayman? Well, here it is. I intend to take this to court
Dear Oleh, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and sincerely regret that your move-in did not meet the standards you expected or the level of service we aim to provide. We fully understand how distressing this situation must have been, and please be assured that we are taking this matter very seriously. We’ve reviewed the full details of your case internally and have been in touch to address each of the concerns you raised. To our understanding, the reported maintenance issues are currently being dealt with, and a cleaner has either already visited or will be visiting shortly, to address any areas that were missed. We appreciate your patience and will continue to monitor the situation to ensure everything is resolved to your satisfaction. Kind Regards The Belvoir Birmingham Central Team
5/5
GoogleExcellent service from the team special mention to VIkram Singh and Sinead Kaid Thank you John
Dear John, Thank you, for your kind words about Belvoir Central Birmingham. We’re delighted to hear you received excellent service, and we truly appreciate the special mention for Vikram Singh and Sinead Kaid. We’ll be sure to pass on your thanks to them. We really value your support! Kind Regards Belvoir Birmingham Central
1/5
GoogleDon't ever listen to this place's promises. The agent who showed us the property, despite his friendliness, he didn't keep any of the promises he made. He's often unable to contact us during working hours. READ THE CONTRACT CAREFULLY. There are clauses that will take away your deposits for deep cleans or things not your fault at all evidently. Then, after the move in, the things we asked for have not been done. Contacted the agency multiple times, 10 days at this point, and they said it's a let only and can't do maintenance in place of the landlord. But they promised me! the landlord didn't. And no one is taking the responsibility now. What a shame, the property and the agent on the phone are very nice. LOOK OUT FOR THE EMPTY PROMISES.
Dear Khang, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet expectations and that you feel certain commitments made during the viewing were not honoured. Please note that the team member who conducted your viewing is often out of the office attending appointments, which may explain the delay in communication. We apologise if this caused any inconvenience. Regarding your concerns about maintenance and responsibility, we would like to clarify that this is a let-only tenancy. As such, we are not responsible for the ongoing management of the property and are not authorised to carry out repairs or intervene in maintenance matters. These responsibilities lie solely with the landlord. That said, we have contacted the landlord on your behalf several times to pass on your concerns. In terms of the tenancy agreement, we always advise prospective tenants to review all terms carefully before signing. The contract used is a standard Assured Shorthold Tenancy Agreement, commonly used throughout the industry. We also carry out thorough inventories and checkouts to ensure transparency and fairness in deposit handling. As a regulated agent, all deposits are protected with the Tenancy Deposit Scheme (TDS), which provides access to an independent adjudicator in the event of any dispute regarding deductions. Once again, thank you for your feedback - it is important to us and helps us continue to improve our service. Kind regards, The Belvoir Birmingham Team
5/5
GoogleWe have had very good engagement with the new team at Belvoir. Very professional and efficient. Thank you for your service. All of the team were extremely respectful and helpful. Thank you to Vikram, Ayman, Ava, Sinead, Yuvi.
Dear Flavia, Thank you so much for your kind feedback. We're truly pleased to hear that your experience with the new team at Belvoir has been positive. Professionalism and efficiency are values we take pride in, and it's wonderful to know that Vikram, Ayman, Ava, Sinead, and Yuvi all made a great impression. We appreciate your trust and support, it means a lot to us! Kind Regards The Belvoir Birmingham Central Team
5/5
GoogleHad some issues with the door in my building. They swiftly sorted it out and put my mind to ease. Thank you Ayman and the team!
Dear Josh, Thank you for your kind words! We’re thrilled to hear that Ayman and the team were able to resolve the door issue promptly and put your mind at ease. Providing excellent service is our priority, and your feedback is greatly appreciated. If you need any further assistance, please don’t hesitate to reach out. Kind regards The Belvoir Birmingham Team
5/5
GoogleAyman was amazing! answered all my questions and made me feel very comfortable during my viewing to question things as he was very knowledgable. Would highly recommend !!
Dear Bo Gavin, We are thrilled to hear about your positive experience with Ayman! His dedication to providing knowledgeable and comfortable viewings is something we take great pride in. Thank you for your kind words and for recommending us. We look forward to assisting you further! Kind regards The Belvoir Birmingham Team
1/5
GoogleIt’s so bad when they don’t help process your deposit after moving out. The leave emails until you keep following up and your deposit over and over!!! So unfair!!!
We’re sorry to hear about your experience and understand how frustrating delays with your deposit can be. We hope this has now been resolved, but if you are still experiencing any issues, please contact our team directly so we can look into this for you. Kind regards, Belvoir Birmingham
5/5
GoogleReally good experience being a tennant in Handsworth Birmingham On time customer service We had a mould issue in the property which was taken very seriously and acted upon immediately and all steps taken to prevent and remove mould. Any other maintenance issue we reported was responded in timely manner and adequate actions taken. Property manger Dylan , Reuben were really on spot. Manager Major has been really helpful Highly recommended
Thank you for your kind review.
1/5
GoogleBooked a viewing and and reconfirmed a day earlier. Just before the viewing we got an sms that viewing is cancelled. We drove 1.5 hours for the viewing but the person Major Mahil was so incosiderate and rude when we called for rescheduling. He was driving when we called but in his sms he said viewing is not possible due to sickness. Very unprofeasional and rude to say the least.
Hi Tausif, Unfortunately due to unforeseen circumstances the viewing had to be cancelled - you was contacted and informed at the earliest opportunity we had, we note this was not ideal and we do apologise for this but this was out of our control. Thanks.
1/5
GoogleExercise caution when engaging with this unreliable company, which is owned by three unprofessional and dishonest individuals who have refused to make payment for a completed sale. They operate based on deception, greed, and unethical practices. It is advisable to consider more reputable and professional brands rather than engaging with these untrustworthy parties. Not even worth the one star!
This review contains false and misleading statements. We have no record of any completed sale or unpaid transaction involving the reviewer. It does not reflect a legitimate customer experience under our current ownership and constitutes defamation of character. Since acquiring the business, we have operated independently, transparently, and with no outstanding disputes or unpaid obligations. We welcome genuine feedback from our customers and are always happy to resolve any issues directly. Please feel free to contact our Branch Manager, Sinead Kaid, should you wish to discuss this further. Kind regards, Belvoir Birmingham Central
1/5
GoogleTerrible agency. The worst I've ever been with, and the flat was the worst I've ever lived in. Poor properties, rude staff who tell lies, won't fix problems. Major is the ultimate money grabber. Don't expect to get your deposit back from this sham of an agency. I wonder how much money you've made yourselves from not giving deposits back? This agency should be closed down, scammers! I cannot for the life of me understand the 5 star reviews when I had such an awful time with this company! The only 5 star reviews you get are from landlords and that's probably because your helping them screw money out of their tenants! You are beyond disgusting.NegativeResponsiveness, Quality, Professionalism, Value
In a reply to your review we believe that these are false/fabricated accusations and comments as there is no evidence to show or demonstrate that you were a current or ex tenant that said, all deposits are protected in line with the Tenancy Deposit rules and any disputes can be raised formally and fairly in line with the TDS scheme. As a direct result of your comments we believe this is a fake review / account as here at Belvoir Birmingham we aim to deliver the best levels of customer service and also that we are heavily regulated by the property Ombudsman and National approved lettings scheme we treat all of our customers in a open, honest and transparent manner. Thankfully all our other five star reviews are indeed genuine and this account seems it has only been setup recently and no other reviews have taken place from this account. All complaints are taken seriously here at Belvoir Birmingham and please can we refer you to our online complaints procedure if you would like to make a genuine complaint.
5/5
GoogleDon't really have anything bad to say about these guys, I was shown round a property by Reiss, who was on time, knew the flat well to show me round and was very professional. After a couple of communication errors leading up to move in, these guys really turned things round and actually got me moved in a day early, on this week with a bank holiday weekend. Thanks to Jonathan and Major on that one, me and my partner are very happy with the flat, and in the end they really impressed us by getting the flat cleaned and ready at very short notice. Hope that the rest of the tenancy is as smooth as the move in. Thanks!
Thank you for your kind review Jordan.
5/5
GoogleI had 4 property viewings in one day (!) with Ayman, and both he and Belvoir were a pleasure to work with. Professional, knowledgeable about not only the properties but the surrounding areas. I have seen a lot of properties with a lot of agents, and this was a very positive experience.
Dear Jean-Marc, Thank you for sharing your experience with Belvoir Central Birmingham. We’re delighted to hear that Ayman made your day of viewings professional and enjoyable, and that our team’s knowledge of the properties and local areas stood out. We really appreciate your kind words and recommendation! Kind Regards Belvoir Birmingham Central
5/5
GoogleI walked in as a customer and left feeling like family. This was one of the most heartfelt and memorable customer service experiences I’ve had. Huge thanks to Ayman and Vikram for their kindness and warm welcome."
Thank you for your kind feedback. We pride ourselves on delivering great customer service and we are glad that you have experienced this. Kind Regards Belvoir Birmingham Central
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Belvoir's Birmingham Central office has 546 reviews across three platforms: 458 on Google, 1 on View Agents, 87 on Direct reviews.
Belvoir Birmingham Central is rated 4.2 out of 5 across all 546 reviews, and 4.0 out of 5 on Google from 458 reviews.
Belvoir Birmingham Central, Royal London House, 35 Paradise Street, Birmingham Central, B1 2AJ.
