Trusted Agent profile · Bingley
★★★★★
793 reviews across 2 platforms
119 Main Street, Bingley, BD16 2HT
Hunters's office in Bingley, at 119 Main Street, is rated 3.0 out of 5 across 793 reviews on two platforms, including 254 Google reviews rated 4.5.
Every review we hold for the Bingley office, from every platform, shown as written. First names only.
5/5
GoogleWe have been with Hunters for the past 9 years Daniel is a first class manager and the team are just as good, nothing is too much trouble, They all have good personalities, easy to talk to and are very polite. I have given them 5 stars because they deserve it
Thank you for your great review Don. We look forward to continuing working with you and managing the lettings of your property investment.
5/5
TrustpilotNorth Somerset’s Best.
I’d just like to thank all the staff at Hunters in North Somerset, Yatton, Portishead and Nailsea offices. They have sold 2 Of our private houses for us in the past 3 Years, and one of our rental properties before that. All Were sold in a matter of days. Of the 2 recent sales the 1st one went through smoothly in 2 months. The second was not quite so good through no fault of Hunters I might add.2nd property sold the 1st day on the market but turned out the lady was telling porkies about her funding so she disappeared after 2 weeks🤬Another Confirmed buyer Within the same week and except for the obvious Covid delays, mainly being unable to sort removals, this time everything went as planned.Many thanks to Richard, Mandy and James for their excellent Professional service and I would strongly recommend Hunters to anyone thinking of selling in the North Somerset area. They know the market in this area so well and really go the extra mile for their clients.
5/5
TrustpilotHunters woodseats.
Hunters woodseats.Bought my house with these guys couldn't have asked for anyone better they kept me upto date, chased things up when I didn't seem to be getting anywhere, brilliant ! Elliot was lovely at showing me around and sorting any problems, then Joanne was fab at chasing things up and giving the solicitors a kick up the... thank you 😊 even got a moving in gift 🎁
5/5
GoogleMaisie was so helpful and kind, would 1000/10 recommend!!
Thank you for the kind words Lauren! I will be sure to pass this on to Maisie! Elisa Bayliss Lettings manager
5/5
GoogleAs buyers Hunters were great, they let us have a second viewing as well. Jemma always answered our emails. Very happy.
Thank you Amanda, we always appreciate such lovely feedback! Wishing you all the best in your new home!
1/5
TrustpilotWe feel the agent did not convey our…
Hunters, Carlisle Branch.We feel the agent did not convey our offer correctly to the vendor, telling them we had met their price without including the proviso that we had made that our increased offer was to include contents and furnishings to the value of £5,000. Therefore the vendors thought we had met their price while we thought we had negotiated some furnishings for the property. This we feel was dishonest and caused embarrasment and problems when finalising the sale through the solicitors.
1/5
TrustpilotSo unprofessional
So unprofessional. Middlesbrough- Teesside Lettings branch cancelled my viewings on the same day just an hour before the appointment with a lame reason of not confirming it via an email when the appointments are usually confirmed by phones. Also no necessary information about the property was given a week ago while I booked the appointments but today after them sending me appointment cancellation emails. I had cancelled my plans for today as I had 2 appointments with them. Staff has no manners to talk to a client, the way of sending emails is so casual and informal. They offered me appointment for the next day when I specifically requested for an appointment for today itself a week ago. I just told them I don’t want to go ahead with such unprofessional company. Management needs some training so do the staff in dealing with the clients.
5/5
GoogleElisa Bayliss is an asset to Hunters as she went above and beyond throughout the rental process providing if me with a great first time experience; I cannot thank her enough for making the process so easy and simple.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for expressing your appreciation for the service you have received from Elisa, it’s much appreciated. Many thanks your Hunters Lettings Team.
1/5
TrustpilotDishonest, incompetent and terrible attitude
Should you choose this letting agents here are a few things you can expect as routine:1) Lying about the status of properties on the market and deliberately misleading all parties on the status of such properties.2) Arranging appointments to view properties that they don't even turn up to meet you at.3) Cocky, arrogant and sarcastic customer service. They really do not care AT ALL!Literally the worst letting agent you could ever choose to instruct. As you can see from the other reviews, dishonesty, incompetence and terrible staff attitudes are a feature. There is a reason for that. Be warned.
1/5
TrustpilotHunters Belmont Circle
Called Hunters Belmont Circle to arrange a valuation of my home. They asked me the reason for wanting to sell and when I told them it was because we're divorcing the representative immediately turned frosty and said they charge for valuations if your selling due to divorce. Imagine you're presented with a very devastating and traumatic life event, and then the pariahs come a hunting to see if they too can make a profit out of someone else's misery. Shameful.
1/5
TrustpilotWhy all the complications?
Tried to book a viewing online of a property in South Shields. I received multiple text messages and emails asking me to complete a further questionnaire before they could proceed. This questionnaire then appears to have prompted another questionnaire (with multiple further texts and emails), which looked like it was going to try and book me in for a property valuation of my current home. I decided instead to call and try and book a viewing. The gentleman who answered seemed thoroughly disinterested and told me viewings could only be booked for weekdays, and only during the hours of 9am to 5pm. I explained that I work during those hours (as most people do, I would suspect) and he said, 'Ok then, bye' and terminated the call.Not sure exactly how anyone is supposed to view a property with Hunters.
5/5
GoogleA totally professional experience provided by friendly and helpful staff. Would definitely use Hunters again.
Thank you for taking the time to leave us a review, Janet. We really appreciate it! All the best!
1/5
TrustpilotExtremely bad experience with Unprofessional and Rude people... Preston Road Wembley branch
Preston Road Wembley BranchI regret to say that my experience with your service has been extremely disappointing. The level of unprofessionalism displayed throughout the process was astounding. From misleading information to outright lies, it became clear that your team was not transparent or trustworthy from the start.Unfortunately, after the deal was finalized, your true nature became even more evident. The promises made prior to the transaction were not upheld, and your team showed a blatant disregard for customer satisfaction. I would strongly caution anyone against working with your company.Thank you for making this an experience I will never forget, but for all the wrong reasons.
5/5
GoogleFIRST CLASS SERVICE. We'd been on the market with another local agent for almost a year before we transferred to Hunters at Bingley. The service was far more professional and enthusiastic from the first moment. An offer was received within 6 DAYS which was accepted and hey presto, 8 weeks later the sale has now been completed. Throughout the process, we had regular updates keeping us fully informed as to how the sale was progressing. Many thanks to Alison and her great team. WELL DONE!!!!!!!!
4/5
GoogleVery Happy with the service Hunters provided in selling my house within an acceptable time frame. The valuation was realistic and I was happy with the result. Both the valuer (James) and office support (Jemma) were always available at the end of a phone.
Thank you very much for your kind review, Mike. Much appreciated! We wish you all the best!
5/5
GoogleWe bought our new home through Hunters and I found Jemma brilliant from the start. She was always quick to respond to queries and very friendly. We had very mixed reviews of various estate agents through our house buying journey but I would recommend Hunters. Thank you.
Thank you, Faye for leaving such a kind review! We are so pleased that you were happy with the service you received and will make sure Jemma receives your lovely comments!
5/5
TrustpilotThank you so much to Rob
Thank you so much to Rob, I believe, that’s his name for going the extra mile to get my wristwatch fixed. It had unfortunately come apart whilst they were trying to install a battery. I am eternally grateful as the watch was special to me. They were most apologetic and ensured that everything was done to get the thing up and working. So once again thank you for your excellent customer service.100%
1/5
GoogleAbsolutely awful !!! Me and my partner wished we had not chose to go with Hunters now! They're terrible, Gaynor was dealing with us, she gave it all yeah we will do this we will handle that.. but in fact throughout the whole moving in process Hunters never contacted us once !!! As soon as they received money from us they didn't bother with us anymore, we had to contact Hunters throughout the whole moving in process ! Paperwork was never on time we never received all the correct information, Gaynor put on an act and made out that Hunters will help us all the way even once we've moved in, on the day of moving in we was not even showed round the property as they're supposed to, Caroline handed us they keys and said of I've gotta go I've had a call from my boss I need to go, so she did t show us all the fire alarms and that they were working etc absolutely useless, Gaynor also promised Hunters will help us if we needed any furniture.. but nothing, we received no follow up call or courtesy call after moving in, i would advise anybody considering Hunters Bingley to steer clear and avoid !! We will not be using Hunters ever again !
5/5
GoogleElisa Bayliss is an asset to Hunters as she went above and beyond throughout the rental process providing if me with a great first time experience; I cannot thank her enough for making the process so easy and simple.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for expressing your appreciation for the service you have received from Elisa, it’s much appreciated. Many thanks your Hunters Lettings Team.
1/5
TrustpilotAbsolutely the worst estate agents
Absolutely the worst estate agents , I booked a flat viewing at 4:45pm on Friday evening , I was left a voice message in the morning asking if I couldn’t attend please let them know, I was attending so not necessary, I drove for 50 mins in rush hour traffic and got to the property about 4:47 pm 2 mins late, on the travel over I phoned up the company 4 times leaving messages saying I will be slightly late no answer, when I go to the property the agent wasn’t there , no phone call to my mobile at any point, I knocked on the door and the owners were there very surprised to see me 🤔🤔 I said hi I have a viewing which they replied oh we didn’t know and there has been no agent there today waiting for me, it was very awkward looking around and then I left, the whole situation was a joke how DARE YOU treat potential renters/buyers that way not even turning up and even letting the owners know, waste of my travel time and petrol money , email the agents and they replied back there was someone there but because u was 2 min late they left as there to busy to wait, CROCK of S**t no one was there confirmed bye the owners, I really hope your company goes bust and u all lose your jobs , I should of look at the reviews on here before contacting your agency as there shocking and the worst Iv ever see. For a company Shameful Sharon mcevoy rude lady stay clear
5/5
GoogleHaving started my journey in to the world of dealing with letting agents a number of years ago with dacre son and hartley I found the service with then to be very underwhelming and just bad in most cases however coming over to hunters as been nothing short of a delight the service is always friendly with a warm smile and they only seem to deal in straight forward information so you will not have to deal with the run around of not been giving all the information you need or being told multiple thing a from different agents, I would recommend hunters regardless of if you are new to renting or have been doing so for some time, thanks for the support
Hi Joe. Its great to hear that you received great service from our Lettings Team. Thank you. Hunters Lettings Team.
1/5
TrustpilotHunters
Hunters- Wallasey branchHunters- Wallasey branch. Horrendous. Absolutely no compassion or care during Covid-19. Even though the landlord is probably taken advantage of his mortgage holidays. Had no working fire alarms since February!!! Don’t reply to emails or answer the phone. DO NOT RENT OFF THESE. House was filthy when we moved in took me 4 days to clean before stuff could be moved in- told them this and they just said rented as seen.
5/5
GoogleWe have recently sold our property through Hunters in Bingley. A sale was agreed within two weeks of it been on the market. The customer service we received from Alison and Sarah throughout has been first class and I wouldn't hesitate in using them in the future. It is worth mentioning that we also used their conveyancing service, this was well priced and once again the service was fantastic. There were no hidden costs and Joyce was on the phone to give us regular updates which made the process very clear and less stressful. Thanks Ben Hinchcliffe
1/5
TrustpilotAvoid at all costs. The worst of the worst!
Couldn't have come across worse agents. Took two months to get the house on the market because of continuous delays with contracts, photos and communications. Extremely unresponsive overall, would sometimes have to call for weeks to get an answer or an update. The agents come to house viewings without knowing anything about the house and they lie more than any service provider I've ever dealt with. The absolute bottom of the barrel of estate agents. Avoid at all costs!
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