Every review we hold for the Billingshurst office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotGreat service from the Lettings Team at…
Great service from the Lettings Team at Storrington!'We' found a property we liked and a viewing was promptly arranged at a convenient time for 'us' (my partner!). Communication was great, got in touch when they said they would and the landlord requested a meeting before offering the tenancy to us which Henry Adams accommodated at their branch and even provided tea & coffee! Very friendly, helpful and communicative and quickly resolved a hassle we had with rightmove who manage the referencing. I think I would have preferred they handled referencing themselves as I feel they would have been more competent at it than rightmove were; hence the 4 stars.The welcome pack left for us when we moved in was lovely and they worked with my short-notice, very changeable, work schedule on key collection day which turned out to be nice and easy.Overall, great service moving in, if we move out (hoping not to!) then I'll try and remember to update this review!
Mike · 31 March 2023
★★★★★ 5/5
TrustpilotHighly recommended
Henry Adams has been great throughout the entire process of re-letting our flat. Our main contact was Charlie and he was always readily available, friendly and helpful with every query we had. I really appreciated his down to earth manner and honest advice and he was sensitive to our wishes, never pushing us to accept a potential new tenant that we didn’t feel comfortable with. Everything ran smoothly with setting up the new contracts and arranging the handover to our tenants. Thank you Henry Adams, would highly recommend!
Antonia · 21 March 2023
★★★★★ 5/5
TrustpilotRecently moved into a rental property…
Recently moved into a rental property and the entire process was very smooth. Charlie Salter was very good and extremely helpful throughout the process, would highly recommend Charlie and Henry Adams.
Jacqueline · 15 April 2023
★★★★★ 1/5
TrustpilotUnprofessional in Selsey, West Sussex
Kevin, from Selsey branch was so friendly at first but when I chose to go elsewhere due to massively better rates I got an unpleasant and upsetting reply. I complained to the CEO and had an apology from him, not Kevin of course but as a result it appears I've been 'blacklisted'. Up to the point of complaint I had received multiple properties to view with Henry Adams but nothing since. This appears malicious and extremely unprofessional. Please don't use Henry Adams in Selsey.
Gabby · 11 February 2023
★★★★★ 5/5
TrustpilotAmazing service and always helpful
Molly was super helpful throughout our experience and is consistently helpful and always checking we’re comfortable and happy in our new home, wouldn’t rent with anyone else now!!
Charlotte · 13 March 2023
★★★★★ 5/5
TrustpilotHenry Adams Estate Agents Storrington Lettings Department
I am using Henry Adams Estate Agents Lettings Department in Storrington to manage a property and my experience has been very very good. They have been extremely professional and thorough from advertising the property promptly and accurately, to doing viewings and helping me to find a great tenant quickly.On every occasion that I have liaised with them they have been good at communication, professional, and very reliable. I believe they provide a great service and good value for money.They always responded to my questions promptly and are quick to help the tenant if there are any questions or issues. Nothing has been too much trouble.I would highly recommended them and the Lettings team in Storrington.
Mark · 1 October 2022
★★★★★ 5/5
TrustpilotRachel Mills from Bognor agency
Very lovely woman who take care of me with my renting!So supportive and helpful!If you with Henry Adams agency ask for Rachel for lettings and any thing else!Ewa
Ewa · 29 January 2024
Agent replied · 13 June 2024
Hi Ewa, thank you for your 5 star review of Rachel at our Bognor Regis lettings office - I will be sure to pass this onto her!
★★★★★ 1/5
TrustpilotBidding on a house
Went to view a property priced at £1450 a month, absolutely loved it, it was perfect and seemed promising. It all felt like false advertising especially when I went to place my application, I was given an opportunity to basically bid on the house by upping the offer for rent a month? How ridiculous! No one should have to bid on a house to get a higher chance to be accepted. Especially when everyone is struggling for money. The owner took a higher offer of course and the company were useless at letting us know. Not a professional setting at all. Ridiculous
Bob · 25 March 2022
★★★★★ 5/5
TrustpilotPeace of Mind and Practicality
As we live in France, we have Henry Adams to take care of our apartment in the UK and they have been so very well for ten years. The service is excellent and their management more than anything provides peace of mind - they have always been able to find good tenants quickly. Any maintenance issues are sorted out without delay from their raft of electricians, plumbers, handymen etc. Thoroughly recommend.
Brian · 18 March 2023
★★★★★ 5/5
TrustpilotI want to say big Thank You to Charlie…
I want to say big Thank You to Charlie Salter for helping me to find the property for rent.Thank you Charlie well Done!
Dumitru · 7 March 2023
★★★★★ 1/5
TrustpilotAn experience to be forgotten
An experience to be forgotten. Spare yourself the "how not to service a customer" experience and rather don't engage with this awful agency. Care is not in their vocabulary.
Doug · 7 May 2022
★★★★★ 5/5
TrustpilotI'm so glad.....
I'm so glad about to met the right letting agent at a right time. Massive thank should goes to Alex Bush at Storrington branch who helped me to get this lovely new home. The team is very friendly and helpful at every step.
Asiri · 17 September 2024
★★★★★ 1/5
TrustpilotHOUSEHOLD RENTAL SCAM
ITEMS IN THE HOUSE FALL APART I.E REPAIRED A DISHWASHER DOOR HANDLE WITH SUPER GLUE THE GLUE DID NOT DRY OUT AND ALMOST HAD SUPER GLUE GO INTO MY EYES GARAGE DOOR OPERATING MACHINE BROKE DOWN AND I WAS EXPECTED TO SPEND MONEY AND REPLACE IT MYSELF COSTING ME A BOMB AND THE WINDOW REMOTE TO A REALLY HIGH WINDOW DOES NOT WORK EVERY HOUSEHOLD INSPECTION WE REPORTED MOULD NEAR WINDOW LEDGES THEY TOTALLY DID NOTHING ABOUT IT BACK GARDEN DOOR LOCKING MECHANISM KEPT ON FAILING FORCED TO LSO REPLACE THAT AS WELL AND THE PLASTIC PARTS ON THE SIDES OF THE BATH WERE BROKEN OUT OF WEAR AND TEAR (DONE ON PURPOSE BY THE BUILDERS) NOT ACCURATE WITH THE PAINT COLOUR WAS NOT GIVEN ANY INFORMATION ON WHAT SPECIFIC BULBS WERE NEEDED TO BE REPLACED ALSO WHEN WE LEFT THE HOUSE HENRY ADAMS QUOTED IN THE CONTRACT “CLEAN PROFESSIONALLY IF POSSIBLE” BUT DID NOT STICK TO THEIR END OF THE AGREEMENT AS WE LEFT THE HOUSE THEY DID NOTHING ABOUT THE MOULD ON THE WINDOW LEDGES FOR THREE YEARS ON EVERY HOUSE INSPECTION THEY SHRED UP THE PAPERWORK ACTING LIKE NOTHING HAD BEEN REPORTED AS PART OF A DEPOSIT SCAM OPERATION TO CON YOUR FINANCES AND NEVER GET PAID BACK ALMOST LIKE EVERY OTHER SCAM SO THIS TALLYS UP TO HENRY ADAMS WORKING ON BEHALF OF A BUNCH OF INDIAN SCAMMERS FROM AN INDIAN CALL CENTER!
Angelo · 14 May 2021
★★★★★ 5/5
GoogleLove dealing with Adrian and his team :)
Anne-Marie · 16 April 2018
Agent replied · 17 June 2024
Glad to hear it! Thank you for reviewing us.
★★★★★ 1/5
TrustpilotAWFUL
AWFUL - WOLVES - harassed me during lockdown in 2021 - TRAVEL and TOURISM sector did not need this ontop of everything else going on - pushed me out in the end - judged and assumed but only made and ass out of themselves. What goes around comes around Emily! AND after I upscaled the damp apartment and garden the landlord put the rent up! Hang your heads in shame! Not even worthy of a 1 star!
Donna · 25 September 2021
★★★★★ 1/5
TrustpilotSeem good at first but then cracks appear quick
They seem really good at first, but then as weeks and months go by, you notice malicious and incompetent behaviour.They never seem to get my email correct, especially upon needing my deposit back. They visit your flat while you’re away despite you asking them not to (illegal), and when you visit the office, you see why they are less diligent. Fortunately I won’t have to use these again. Disappointed basically.
David · 31 July 2022
★★★★★ 1/5
TrustpilotBad attitude for buyer and seller …
My husband and I want to relocate from Suffolk to the South Downs snd I wanted to view a property. Henry Adam’s were obstructive snd unhelpful (not great for the seller) and when I did get to view the property were rushing me round the house. Two days later I asked to have a second viewing. I was rushed round the property in 20 minutes. Not a very professional attitude / the house was selling for 830k and they expected me to make a decision in less than an hour. Bad attitude!
Andrea · 9 November 2020
★★★★★ 1/5
TrustpilotIt can't be any better than 1 star.
It can't be any better than 1 star.As soon as you sign that tenancy contract they disappear...No response to any requests. When you start dropping F bombs they may come back with some annual leave or story, etc.Very poor service. I basically repair things on my own cost as asking them about anything is a big deal.You won't get far running business like this. I feel sorry for the guy who owns the agency as those people don't do their job even at a minimum level.Dude, if you see this - you need to let go some people...
Adam · 20 August 2020
★★★★★ 5/5
GoogleThe staff at the Billingshurst branch of Henry Adams were pivotal to the success of our sale, working very hard to communicate and resolve issues up and down the chain. I was very impressed with their professionalism, responsiveness and overall quality of their service.
Adam · 16 April 2021
Agent replied · 17 June 2024
Thank you for your review Adam.
★★★★★ 5/5
TrustpilotHenry Adams Storrington
Henry Adams Storrington, what can I say expect they are very helpful and professional.I was struggling to find a bigger place for me and my family until I spoke to them.I told them what I was after and they found me the perfect place. with in weeks I was in my new place and am very happy I used them.I will be recommending them to all my family and friends.
Tim · 5 April 2022
★★★★★ 5/5
TrustpilotStorrington branch - Alex
Dealt with Alex at the Storrington branch.He was professional, very knowledgeable regarding the property and genuinely a lovely guy!Would definitely recommend.
Karina · 16 May 2022
★★★★★ 5/5
TrustpilotWe rent off of Henry Adams and find…
We rent off of Henry Adams and find them amazing if we have any Issues in the property, it’s dealt with very quickly with good communication to a high standard - Michelle in particular at Henry Adams is really lovely and helpful x
Michelle · 14 May 2024
★★★★★ 5/5
TrustpilotPastiest and understanding
This is our first secured rented property and Henry Adams have been incredibly helpful all the way through. Our agent Charlie salter has been patient and very understanding of our situation he has answered all our questions that we’ve had. The processes has ran smoothly and we couldn’t be more happier with the customer service that we have received.
Charlotte · 17 March 2023
★★★★★ 5/5
GoogleI found Henry Adams to be most helpful in every way. In fact they were
more helpful than my Solicitors with finding out dates etc. We bought this
house from them and that is why we chose to sell it through them. I think Dan …
Lynne · 16 April 2019
Agent replied · 17 June 2024
Thank you for reviewing us, we really appreciate it!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
