Every review we hold for the Bicester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe person I’ve dealt with so far has zero interest in the job, hasn’t helped us in any way despite having a far above average budget to spend and has lied to me on more than one occasion.
I’d steer well clear... there are much better letting agents out there.
Temple · 24 November 2020
Agent replied
Hi, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
★★★★★ 5/5
FacebookExcellent experience dealing with Chancellors. Important decisions such as buying and selling houses are not easy to deal with. Neil Ballard made our experience a pleasure. He was helpful from the outset, really attentive to our criteria and surpassed our expectations.
Barry · 1 November 2016
★★★★★ 5/5
FacebookI have been dealing with chancellors in newbury and Declan Hartigan has helped me throughout my whole property search. He was great, always replied instantly to my emails and was very professional throughout the whole search for rented accommodation.
I now have a move in date and will 100% recommend chancellors to everyone!! Thank you all :)
Charlotte · 31 October 2016
Agent replied
Thanks for the review Charlotte!!
★★★★★ 5/5
FacebookI came in to the Aylesbury branch and was dealt with by a man named Harry Price he was fantastic very funny and very helpful. Gave me all the information I needed and will be using them again. Thank you Harry
Karen · 31 October 2016
★★★★★ 5/5
GoogleI want to say thank you for getting us moved. I know you are a new team in the Bicester office and you have definitely gone above and beyond our expectations. Thank you Alistair and Dan.
Andrew · 25 March 2020
★★★★★ 1/5
FacebookThe worst experience I ever had!!!! I view the flat, had to travel all the way there to check, but I was happy because I liked it. I said that I will take it, I spent 4 days filling different forms, making “rent passport”, going through the checks and only when I started to ask how my application is going they said that someone else rented. Really?? I refused going for another viewings, I refused applying for other flats that I saw from another agencies!!! I would never ever recommend this place!!!!
Karolina · 20 March 2021
★★★★★ 5/5
GoogleI had a wonderful experience with Chancellors. Heidi was amazing ! She was professional, polite and knowledgeable. Heidi is an asset to Chancellors. I highly recommend working with her if you are looking for a property !
Marine032 · 28 July 2019
★★★★★ 5/5
FacebookI tell you what! Stephanie was tip top fantastic in helping me in my search for a rental property in oxford, can't sum up how helpful she was and just want to say thanks again if you read this! x
Jimmy · 8 December 2016
★★★★★ 1/5
FacebookWe had the worst renting experience in the UK. Chancellors agency lied to us for getting a few stuff done in the flat before signing the contract, they never discussed those things with the landlord, we signed the contract and moved in and the flat was not professionally cleaned and not freshly painted as stated in the contract. They didn’t care about these problems saying it’s landlord fault and letting us to deal with the problem. On top of it at the beginning of the conflict they seemed to take our part asking the landlord to respect the contract but after a phone call between the landlord and manager Riley Drake-Smith they changed their mind and jump on the landlord side (who breached the contract) advising us if we don’t reach an agreement with the landlord to search for a new property.
So because of the agency and their dishonest actions, in full pandemic, before Christmas, we had to search for a flat and move again, even though we’ve just moved to that property. So they didn’t care about us one second and they think it’s a normal thing to move house every month just because of their poor services, lies, unprofessional and dishonest behaviour. I would not recommend to anyone this agency. The whole experience was a nightmare.
Roxana · 9 February 2021
★★★★★ 5/5
FacebookI would like to say a big thank you to Emma Aquino for being very helpful and organising our new kitchen floor being laid. Really happy with it. She is also very quick to answer any queries we have.
Liz · 17 January 2018
★★★★★ 5/5
FacebookPhoned up with a general query regarding getting a mortgage and spoke to Paul Folley who was really helpful! Really happy that they are open a bit later as well so I could reach them outside of work hours!
Steph · 19 September 2017
★★★★★ 5/5
GoogleHad a viewing with Daniel, all information provided! Very friendly and helped with all and every query and questions!
Paygie · 20 February 2024
Agent replied · 21 March 2024
Thank you for leaving us this great review Paygie, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
Googlegreat communication, quick reply, I was shown properties that suit me well after I just told them the specific requirements on the phone
Zaw · 22 November 2023
Agent replied · 21 March 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleChancellors is managing the property we are going to rent and they were very friendly and service minded all through the process! Annie Sparks was our main point of contact and she has been extremely helpful.
Nina · 28 July 2019
★★★★★ 1/5
FacebookYour company overcharged me. The outstanding amount was £91.20 but I calculated as £61.18 so the difference is approximately £30. It's not the amount that I'm concerned with, but how you deal with your customers.
It's not right that you agree a fee with me then go back on your word!
You didn't reply to my email and sent another invoice demanding £91.20 without disputing my calculation which was agreed with your letting management!
Not replying to my calculation and then threatening me with legal action is absolutely disgraceful, so this review is justified.
Richard · 25 November 2020
★★★★★ 5/5
GoogleThank you so much for Zsofia Szam for her excellent and efficient customer service in helping us to find a property that we really need in urgent. Highly recommend this company and Zsofia if you are looking for a rental property.
Odyssey · 14 March 2022
Agent replied
Hi Odyssey, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
FacebookWould just like to say a big thanks to Nathan at the Aylesbury branch for all of his help and hard work, he has been very efficient and understanding. Me and my boyfriend are both very pleased! Thanks again!
Leah · 19 November 2016
★★★★★ 5/5
FacebookJordan Liepa Client Development Advisor is incredibly polite and very easy to talk to him,Very quick to respond to any of my queries and sorts out any problem we may have immediately, Would highly recommend
Alexa · 3 November 2019
★★★★★ 5/5
FacebookAustyn Is absolutely fantastic. Since we walked through the door any issues we’ve had (and there’s been a few! ) Austyn has sorted them out so quickly and promptly and kept myself and my partner up to date with all developments. His friendliness and professionalism really does put me at ease!
Sian · 27 September 2019
Agent replied
Thank you ??
★★★★★ 1/5
FacebookVery poor estate agents, takes ages to arrange viewings, agents don’t know important details about the properties so just talk about themselves the whole time, the lie about market interest in properties to try and rush you into a decision, will be avoiding and properties for sale that they are the agents for
Justin · 14 May 2018
Agent replied
Hi Justin, we are very disappointed to read of your concerns. Please could you contact us at seniorsupport@chancellors.co.uk with the details so that we can investigate this for you? Many thanks.
★★★★★ 5/5
GoogleOliver was incredibly helpful and kept us up to date and informed at all stages of the buying process, making us feel reassured that everything was progressing smoothly at what can be an uncertain time.
JoJo · 28 July 2019
★★★★★ 5/5
GoogleHeidi has been a delight to work with from the beginning, answering all our numerous questions, no matter how incidental. She is pleasant, always positive and very knowledgeable. Thank you for the great service Heidi.
Helen · 28 July 2019
★★★★★ 5/5
GoogleQuick, efficient and the most nice real Estate agent that I have dealt with. Congrats Zsofia, you are one of a Kind 👏🏻 …
Frederico · 23 September 2023
Agent replied · 21 March 2024
Hi Frederico, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleI had a wonderful experience working with Chancellors. My agent, Shai, was helpful and patient as I just moved from the States. I would recommend a thousand times over!
Cassidy · 30 April 2023
Agent replied · 29 July 2023
Thank you Cassidy for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
