Trusted Agent profile · Bicester, Oxfordshire
Verified
★★★★★
909 reviews across 2 platforms
46/47 Market Square, Bicester, Oxfordshire, OX26 6AJ
Part of Chancellors, see every office.
Chancellors's office in Bicester, Oxfordshire, at 46/47 Market Square, is rated 4.3 out of 5 across 909 reviews on two platforms, including 556 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bicester office, from every platform, shown as written. First names only.
5/5
GoogleSzofia is just a amazing person! Always ready to explain more than one more time everything and ready to help! Brilliant service😻 …
Hi Barbara, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleIts been a great pleasure to find house through Chancellors. Thank you Shai for helping us in this process with so much patience.
Hi Mani, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
Googlegreat team and very professional. I am very impressed with the service we received. we have used other letting agent in town before and the experience was quite different. We have more than one properties now under management by Chancellors and I am very happy with everything Chancellors have helped us with. Highly recommend Annie and the team. Guaranteed stress free experience! Cannot thank Annie more for helping us with our properties!
5/5
GoogleFrom the outset it was obvious to me that Annie an Laura of the lettings team were extremely thorough and professional. They were quick to introduce the right clients for the let and gave good advice which quickly sealed a deal. The communication and information I have received has been first class. I would have no hesitation in recommending Annie and the team to anyone looking for a tenant.
1/5
FacebookMy review is specific to the lightwater branch. Bad mannered, unprofessional and incompetent are the words I would use to describe the staff. They found me buyers back in June who have still not signed their contracts along with the buyer at the bottom of the chain. There are 4 others in the chain above and we have all signed and are ready to exchange contracts. The managers have not replied to the last 2 emails I sent asking them to get this resolved. The whole process since signing up with them has been far from satisfactory. Wrong price on the house, wrong details and a complete disregard for me as a customer. The manager, in particular, seems to think it is beneath her to deal with customers once they have signed up. I have never dealt with a company before who refuse to answer emails from their customers. My job involved dealing with estate agents and in 15 years I never came across behaviour like this. I wish I never signed up with them.
Thank you for bringing this to our attention Mary, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to louise.hughes@chancellors.co.uk? Thank you.
1/5
GoogleAwful 😞, just dreadful. Didn't even want to give them 1 star as they are totally incompetent. Travelled from Portsmouth for a viewing in Bicester to be told I couldn't view it and I would have to come back another day. Also dreadful long drawn out paperwork and to be told you can't have it at the end anyway. I wouldn't waste my time on this company whatsoever.
Hi Dennis, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleExcellent services on the role that I can success in renting a house I want, especially Zsofia is helpful to provide a good service.
Thank you Tony for this wonderful review. We are so pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleWe used Chancellors because their approach and flexibility with extended opening hours when people could actually view without the need to take time off work seemed a great way forward, all the team kept us regularly informed. Thanks to John Bouwer and the rest of the team for what turned out to be not a straight forward transaction, you patience and efforts were appreciated. Have a great Christmas.
5/5
GoogleWe used Chancellors to sell our house and they did the most fantastic job! Adam was brilliant and did an awesome job, especially with the price negotiation side of things. John and Ross were also always happy to help us with any queries we had. This is an excellent team! Our dedicated sales guy, Michael, was also fantastic...his communication and constant updates were great! Thank you guys! :)
5/5
GoogleAmazing service, helped us through our millions of question and to get our first home, would recommend Ellen McPherson to anyone, she was always polite and helpful when we bombarded her with all our queries up till the move in date even with my and my partner being in separate countries at the moment, if you read this Ellen McPherson I'd like to thank you ever so much.
5/5
GoogleAs a first time buyer, chancellors in Bicester was the first estate agents I visited. From the start to finish, Adam has been amazing. He went above and beyond trying to help us in any means necessary and he is an asset to his company. Would recommend getting in touch with him directly if you are a first time buyer with hundreds of questions like i did !!!
5/5
FacebookAs a landlord who uses the services for Chancellors for Property Management ; the services provided by South East property Management team has been excellent. The services of Ms Isabelle Jakovljevic in particular has been splendid. Her services with respect to my Property Management has been great. I have been with Chancellors now for over 5 years and my overall experience has been very good. Radhika Vinod & Vinod Ramaseshan
5/5
FacebookI want to thank Adam Lewis for his excellent work!! He was truly helpful and caring and made the process of moving in so much simpler and enjoyable. He made my experience with chancellors great! Thank you once again!!
Thank you, Sónia. I hope you enjoy your new flat!
5/5
FacebookLucy Harcup has been very accommodating with my request. She was also very prompt in getting back to me. Appreciated her efforts! Hopefully would be able to find a property suitable for us soon. Thanks.
Thank you very much !
1/5
FacebookThis company seem to think they operate by different standards than other estate and letting agents. Had a bad experience when purchasing our home through them as they would not take our house off of the market until the moment we exchanged. And now trying to rent a property through them, they delayed getting back to me for so long the house I was interested in has been let and they wouldn't consider me anyway as I am reliant on my ex husband to pay the rent as I am a stay at home mum with 2 small kids despite other companies being happy with him as a guarantor. Would never deal with this company again.
Thank you for bringing this to our attention Emily, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.
1/5
FacebookAVOID. Absolutely terrible service. 4 days before I was due to move in to a property which I had already paid a deposit and first month’s rent for, as well as having signed a contract, I was told the property had been sold so I could no longer move in. I was never even informed that the property was up for sale. This was over a week ago and despite phoning every day and speaking to 6 or 7 different people at Chancellors I have still not been refunded any of my money!
Hi Poppy, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
1/5
FacebookMy sister put a deposit and first months rent of £1130 on a house to rent (also signed a contract) , 4 days before she was going to move in they told her the property had sold, they did not inform her the property was even for sale. They still haven’t refunded her any of her money which they said they would in 3-5 working days (now been well over that) She has now had to use all of her months wages for the deposit and first months rent on another property (with a decent estate agent) and has informed them of this and they just keep fobbing her off! Absolutely disgusting company! AVOID
Hi Sophie, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you ask your sister to contact us via directors@chancellors.co.uk Many thanks.
1/5
FacebookAbsolutely useless in property management. I’m not sure what service I’m getting for the astronomical fee they’re charging but I’m starting to think I can do a better job managing the property myself from Australia. It’s taken Chancellors 3 months to get a gas safety certificate passed and with poor communication to contractors, it’s costing me more money because guys turn around up to the property “without the right part” for the job. High staff turnover is also a sign of the rotten culture. Avoid this firm like the plague.
Thank you for letting us know about this Gerrit, we are sorry to hear that you are currently frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.
5/5
GoogleChancellors in Bicester did a great job in completing the sale of our property and enabling us to buy our new home. It was a pretty tough challenge given the timescale, but thanks to John and Adam's tenacity we got there in the end! From what we've seen of agencies in Bicester, Chancellors appears to be the one that tries the hardest for its clients. Thanks guys!
5/5
GoogleI have nothing but positive comments for the great work conducted by the team at Chancellors, having recently sold my property via the Bicester team. Both Alistair and Dan have been fantastic from start to finish. They made the process feel as smooth as can be and both were very professional throughout, with fantastic communication consistency keeping me informed on how things were progressing. I would highly recommend.PositiveResponsiveness, Quality, Professionalism
Thank you James for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookGood experience! Your staff Rebecca Joel is excellent. She is professional, respectful and very helpful in ensuring that everything goes well from the agreement preparation to the day we move in to the new accomodation. Great service!
Thanks for the great review. Rebecca Joel and our specialist lettings team will be delighted to hear this.
1/5
FacebookVery unreliable. Have been waiting since this morning for a call back for a key code to a new property for my uncle to move into. We have spoken to various employees who have promised to be in contact but to no avail. We are currently sat outside his now previous property with removal vans packed and ready to go to the new property. He had to vacate his property by 12pm today he is 72 and now homeless. We have visited the office in Brecon and that is also closed. We are disgusted with the service or lack of that has or in this case not been provided.
Hi Polly, Thank you for bringing this to our attention, we really appreciate it. So that we can look into this matter for you, please can you send an email to simon.butt@chancellors.co.uk Thank you.
5/5
FacebookThis is the first time I have dealt with Chancellors, they provided us with excellent customer service a good properety,I would like to say a big thank you to Joanna Mawson for being very helpful and organising.
Thank you very much for your kind review!
5/5
FacebookI would like to give a special thanks to Chenge Dziya for making my move so much easier. Her professionalism is second to none and has always managed to help me with queries I've had since moving into the property. Chenge has always managed to help me really quickly and has always gotten back to me within the promised time frame. A big thank you for all if your help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chancellors, Bicester won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Powys won Trusted Agent; Chancellors, Reading won Trusted Agent.
