Acorn Bexleyheath reviews

★★★★★ 5/5

Trustpilot

Every one at Acorn Welling

Every one at Acorn Welling, were amazing from start to finish, especially Will & Matt

T · 11 May 2026

★★★★★ 5/5

Trustpilot

Acorn Kennington

Acorn, and in particular Adam Gould and Godefroy Herissay from their Kennington branch, come highly recommended. They were honest, professional, responsive and good-humoured throughout the entire process and were instrumental in getting the deal over the line. Not sure why buying/selling a property is as hard as it is, but the value of a good agent was made clear to us. If you are in Kennington and, like we were, overwhelmed with the number of property agents (every second shop seems to be one), would highly recommend dropping in to see Adam.

Ryan · 5 December 2020

★★★★★ 1/5

Trustpilot

A person called Vincent as an agent…

A person called Vincent as an agent from Acron Crystal Palace was extremely rude, was not wearing a mask during covid, wanted to compare my earnings against me. Contacted the office to complain about this person they hang up on me then I called again and spoken to a manager and still waiting for his call. Based on Vincent conversation he records all voice calls without any disclaimer, I told him it was out of law he did not care and wanted to argue showing he was better off them me. my and my friend was just stating that the flat looks different from the picture but he still argues and disrespects me ... I assumed customer service was number 1 but thought wrong ... I am still waiting on the Manager call. ... Contacted Yousef Branch Manager but seem for Him i am the wrong person as Vincent is never nasty ... I and my colleague are the victim here but seem they just want the sell of an apartment and let Vincent not to apologies for his behaviour. GREAT CUSTOMER SERVICE.

Rajesh · 2 November 2020

★★★★★ 2/5

Trustpilot

Really great experience… Not!

We've had a really great experience finding and putting in a rental offer with The Acorn Group. In particular, Vincent Bui helped us through every step of the process and was always on hand if we had any questions or concerns. Thank you so much Vincent and the rest of the staff at the Catford branch!Edit:I've had to come back and edit this to reflect the continued service my partner and I have received, which has sadly been incredibly poor. Once we were passed on from Vincent to other members of the team (Connor & Ryan) our service has declined massively. We were promised a complete repaint and clean of the unfurnished property when we put the offer in (2 months before moving!). When arriving on the move-in day we found that not only had the flat not been repainted, it was full of the previous tenant's furniture and discarded personal items! Also the en-suite bathroom (despite apparently being professionally cleaned) was full of black mould - which was majorly concerning as I suffer from asthma due to our previous flat's black mould infestation. Because of this we'd emphasised the importance of having a mould free flat to Acorn multiple times and they'd been really sympathetic, so to arrive and find this was really upsetting. It was clear that no one from Acorn had been round to inspect the property since the previous tenants had moved out. Thankfully Acorn did arrange for the old furniture to be removed, but this took incessant emails, phonecalls and even marching down to the Catford branch to speak to them in person for this to be sorted, which was not what we needed on an already stressful moving day. We never got a further response on the mouldy bathroom other than 'well it was professionally cleaned', despite the fact that the inventory description and photos also show it being mouldy. As of this point, nearly 2 weeks after we moved in, we are seemingly no closer to getting the paintwork completed despite also regularly pushing for it and enquiring about it. Overall a real letdown from a company that (at first glance) seemed quite good.

Sam · 2 November 2020

★★★★★ 1/5

Trustpilot

They love wasting everyone’s time

They love wasting everyone’s time. Just rented a flat though them and they are extremely slow, we had to chaise them over 100 times to give us any updates on the status of the flat. After i have signed the contract and made the payment they wouldn’t relieve the key until I go to their office with my passport ( which was never a discussion before I made the payment) also I don’t understand why they couldn’t meet me at the property I won’t recommend them! Jayne was extremely unprofessional and slow replying to my emails!

Florica · 23 October 2020

★★★★★ 5/5

Trustpilot

Great experience with Acorn Dulwich

Great experience with Acorn Dulwich. My flat was sold quickly following good marketing. The buyers solicitors dragged the sales process out but George was really on top of it - chasing them and prompting me when there were things we could try from sellers side to help move things along, drawing on experience and providing good advice. Would definitely use Acorn again!

Kb · 22 April 2023

★★★★★ 5/5

Trustpilot

Amazing Team

I dealt with Samantha from when purchasing my first home and she was just too good for words!! As a first time home buyer the whole process was so stressful and Samantha was just brilliant in explaining things, keeping me in the loop, providing me with helpful information and just as a general support for the process. I would have been a mess with out her! Would 100% recommend Acorn (Especially Samantha) when buying a home!

Jessica · 8 July 2021

★★★★★ 5/5

Trustpilot

Outstanding customer service

Massive thanks to Louis from Acorn FH for helping out with quick enquiry. He managed to find me a great property, on request came to see me before others to view it. I was treated very politely and professionally. Louis went above and beyond to take the property in a matter of days as i was in trouble and needed to move out quickly. He negotiated the price and got it down for me, and took care of paperwork which made it very smooth. I would highly recommend seeing this guy, as well he helped me with advice to sort out a bad agency problem. Thank you very much.

Jacek · 17 July 2020

★★★★★ 5/5

Trustpilot

Acorn - Northumberland Heath - FTB - Excellent Service

I had the pleasure of working with Acorn Northumberland Heath to purchase my first home in Erith and would like to thank the Team for making this such a pleasant experience. Shoutout to Amelia Giles and Layton Thomas for their hard work - you guys are amazing. Attentive, professional and excellent service received throughout the process.

Michael · 26 August 2023

★★★★★ 5/5

Trustpilot

Jonathan was amazing with our recent…

5 stars.Jonathan was amazing with our recent house hunt. He listened to our brief and called us as soon as a property was available - we saw it before it was even online which gave us an edge against the competition viewing. It was exactly what we were after and we put in an offer straight away. It's not often you find an estate agent that listens to your brief AND follows the process right through to exchange, but Jonathan did it all and was invaluable to us. He kept us calm during the stress of solicitors etc and helped chase up all relevant parties which really is above and beyond. I wouldn't hesitate to recommend him to anyone house hunting / looking to sell their property, for a great service with a smile!

Miss · 4 March 2020

★★★★★ 1/5

Trustpilot

Property Managers can't manage anything

I had an amazing experience with guys in sales team - very friendly, attention to detail service - till I sign the rental contract.From when the tenancy of our dream home has started, our nightmare began.The property manager is an absolute nightmare.She (I would like to name her if possible for other people's sake) asked if she can visit a property for gas inspection, in less than 24 hours notice.We told her it is impossible to arrange it at last minutes as we are both working in office and need at least few days to see if it is possible to arrange a work from home option. Also contract clearly states that agent/landlord require at least 24hours notice for a visit. No reply by the time of the visit next day - one of us urgently managed to wait for a visit. No one has come.Then she has arranged another round of gas inspection and property inspection on 14th Feb so one of us has agreed to work from home to attend a visit.Then she has emailed us that the visit will be 5th of Feb.We were so confused and told her we have arranged out time for a visit on 14th of Feb as originally agreed.She then told us she has mistaken a date and confirmed the visit will be 14th of Feb.On 14th of Feb, she hasn't visited our property although we confirmed several times, no phonecall, no email.On 17th of Feb, 3 days later, for the first time she emailed us as per below."I did call and the person I got through to advised a property inspection was not arranged so I was unable to attend on Friday."Not sure what she meant - anyways,1. When sales team contacted both myself and my partner, all went through perfectly fine, and no-one else would answer our mobile.2. She would have been able to ring our door bell on 14th Feb 9am -12pm as agreed. We have stayed in property for a whole day just in case they are running late. No visit/phone/email on the day, and next 3 days.Before signing a contract we have agreed with a landlord that the property to be freshly painted. That was part of our rental agreement.Property management team has assured it will be done either the day we move in or few days after we move in.It still hasn't happened.All of this happened within 6 months from the day we moved in.We have few experiences with other agents but by far Acorn is the worst.We like a property itself but not happy with the way it's managed.Landlords, tenants, please avoid this agent at all cost. Before you end up like us.

Akiko · 18 February 2020

★★★★★ 5/5

Trustpilot

Sidcup to the seaside

We initially had Kelly value our home just as the Sidcup Branch of Acorn opened. It was almost a full year until we put the house on the market with Acorn (we’d initially gone with another EA), and Kelly arrived with the same warmth, enthusiasm and intent as before. In order to sell our house, I was impressed at how Kelly just didn’t look at the price and numbers, she’d taken into account the style and type of property we lived in and was able to contact those people whom she thought it would appeal. From this we had quality viewings, not quantity. We had realistic conversations about house prices. Our views on this were always respected whilst recommendations were backed up and essentially we were happy to trust Kelly.Kelly kept in good contact with us through the entire process, some hand holding towards the end when the pressure was on for all parties concerned, Kelly understood our concerns and did her best to understand the emotional side of selling the house whilst dealing with the office side.We thoroughly reccomend Kelly (and Paul) and the entire Sidcup Acorn team. Their approach felt up to date, progressive and personal and we now live in our dream house by the sea. Thank you.

Jaron · 28 January 2020

★★★★★ 3/5

Trustpilot

Okay, but could certainly improve.

A solid if not great estate agent. They know the SE London area well and the fact they can utilise their customer base across their branches is a positive.Initially very eager to get the flat on the market and take our business; very confident of a quick sale but when viewings failed to convert into offers for the first couple of months, updates were infrequently offered despite chasing. That said, once an offer did materialise our account manager Leon was very good in handling the process on our behalf and remained available for any other questions we had until the process concluded.

Adam · 22 January 2020

★★★★★ 5/5

Trustpilot

Professional and Meticulous

My husband and I would like to thank Mauricio for the immense help towards finding our flat. He and Sian did a meticulous job through the renting process. I appreciate the level of professionalism and dedication put towards their job. I would highly recommend these agents in case of finding a perfect home. Thanks to the entire team for performing a wonderful job.

Bhavana · 12 December 2022

★★★★★ 2/5

Trustpilot

I have mixed feelings about my…

I have mixed feelings about my experience with acorn because it's not nice having to judge the company due to one member of staff behaviour. Fair enough a ccj was found on my file but as soon as the ccj came up the staff responsible for my case became uninterested, stopped returning and picking my calls. I had to track him down through the company phone. He basically did not care. Bare in mind my deposit money is still with the company. After a few days of receiving completely air from the agent, I gave up and wanted and requested for my money back. There was no need to get rude to them because im sure thats what they expected but the level of professionalism was -0! My partner and myself was extremely appalled. I had to leave and find another lettings agency elsewhere.

D33 · 4 August 2019

★★★★★ 5/5

Trustpilot

Property sold!

I asked 3 different estate agents to value my property and Acorn, Swanley returned the best, most realistic valuation with very comparable rate of commission. They produced an impressive, high standard brochure for my property. Within one week I had approximately 6 positive viewings and within 3 weeks I accepted an offer and have just exchanged on the sale.I’d like to thank all the team at Acorn for their due diligence, dedication and professionalism throughout, in particular Hayley Gardner-Bryant, Kieron Russell and Mark Sugarman, who showed great team work throughout.I highly recommend Acorn Estate agent, if your considering to sell your property.Margaret, Swanley

Karin · 1 August 2019

★★★★★ 5/5

Trustpilot

Izabela Wrobel is a star

I have been dealing with Acorn for around a year i can not say i have had the best experience and if i knew it was going to be anything how it is i would not of used them but since Izabela Wrobel started dealing with me and my apartment my thoughts of acorn have dramatically changed. Izabela Wrobel sticks to her word and does her job very well but still treats people like they are humans. Izabela has been a massive help. I honestly believe if Acorn worked in the way Izabela does that would not have many problems and have tenants that love living where they do.

Jade · 23 July 2019

★★★★★ 1/5

Trustpilot

Bad is too much rating for Acorn

Bad is too much rating for Acorn. They get my advance amount and they didn't make the house ready to move in for the promised date. Instead tell house is not ready they are blame insufficient document for referencing for one of the person moving in. In the final mail they are asking give us few more days to make the house ready. No proper response. I lost the amount paid for property movers.If you believe these guys, they will make you to stand in the streets with your household things.

Suren · 11 May 2019

★★★★★ 5/5

Trustpilot

Thank you

Jamie at Welling was extremely helpful and was always updating us on the sale of our family home whenever there was a change or any progress made, however small. This contact was all important especially when the selling and buying of a home can be so stressful. The contact with our seller’s estate agent was basically an automated email every few weeks - No comparison! Jamie made the whole experience a lot less stressful and I would have no hesitation in recommending Acorn in the future. The personal touch made all the difference. Thank you Jamie

Louise · 19 April 2019

★★★★★ 5/5

Trustpilot

Olivia was outstanding in the service…

Olivia was outstanding in the service she provided my wife and I! She was very helpful, diligent at her work while showing a strong determination to succeed on our behalf. We can’t thank you enough for your honesty, care and professionalism throughout. You’re the best! Jonny & Miriam 🙌🏻🙌🏻

Jonny · 18 December 2023

★★★★★ 1/5

Trustpilot

Worst ever property management service…

Worst ever property management service and horrible staff. Agency is so favourable to landlords and are not at all considerate to tenants. We had massive water leak and half of false ceiling fell down mid nite in living room due to rain and some builder left work half done repaired upstairs. No emergency number worked nor the landlord responded and water was dripping from electrical lamps. I and my pregnant wife were left with no help and hazardous to stay at home. This happened on Saturday and I had to leave email to agency and couldn’t do much. Got call from agency on Monday with simple inconvenience apology. Eventually the fix took 20 to get back to original and when we asked for compensation, team lead of acorn was so rude to me saying it’s all owner side and she can’t do much and house was in habitable state where actually we had just one room and difficult for my pregnant wife to move around. It’s so evident that owner pays this agency money so they can go to any level to support them though they are wrong. At the end they wrote email again favouring owner saying they have gone above and beyond to help and are willing to reduce £100 in the rent for one month (of £1275) which is so cheap. Also email they write is so rude and unmannered favouring the owner.

Vinayak · 12 January 2019

★★★★★ 5/5

Trustpilot

Great Service

Will and the team are fantastic.Will communicated well throughout the process and kept me updated.Will is an exceptional individual as well as very talented in this field.He really knows his stuff. Absolutely on point and well ahead of the market. Surely he must be one of the best in the country.I am delighted with the outcome and very grateful. Thank you so much.

Ursula · 25 October 2022

★★★★★ 1/5

Trustpilot

Truly one of the worst companies I've had the displeasure of dealing with

The past year of renting a property through Acorn has truly been a nightmare. Any 'customer service' they claim to champion is a facade. I have dealt with numerous agents at this company and each and every one seem to impart the same Acorn culture message: money first, customers second. It seems utterly unbelievable that I had to wait four months to receive my deposit back because of miscommunication, apathy, and incompetence. The hours I wasted asking again and again for progress and updates to no avail are only slightly made better by leaving this scathing review in the hopes anyone contemplating entering into a contract with Acorn will think again. Trafford House in Basildon is the most mismanaged property I have ever rented. Full stop. Every time I would try to contact an agent or raise an issue I would be met with rudeness and lack of action. I can't even count the number of amount of times I was promised that the property manager would call be back and never did. On the rare occasions when she did, she was consistently rude and unhelpful. To finish, without naming any names (I believe it's against TrustPilot guidelines), I would like to thank the final agent I dealt with as she was always friendly in my dealings with her. A breath of fresh air!

Trafford · 9 January 2019

★★★★★ 5/5

Trustpilot

I have the best experience with acorn

I have the best experience with acorn - the lettings negotiator Stephanie Carson is amazing she has been very professional she has given the correct information she is always available and very bubbly , she had time to listen to me . really lovely I thought she was a manager the way she conducted herself .

Donna · 9 June 2023