Every review we hold for the BEXLEYHEATH office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTotal Incompetence total willingness to get your money
I agree with previous reviewer: I have experience with Acorn in London. A good quality flat in decent surroundings- in theory...
It started before moving in with the property manager going on planned maternity leave in the middle of processing the contract this without notifying me and without providing a backup. I could not understand why she didn't get back to me for the finalisation just a few weeks before planned moving in date.
I thought that was a singular mistake but unfortunately not.
The inventory lacked many very very obvious faults in need of correction. They were going to fix a lot of things based on the viewing of the property and also inventory but after many months, several phonecalls, emails and a couple of friendly handymen coming and fixing one thing at the time, shrugging shoulders at others or saying, "Ill just have to go to the store to buy this thing" (after which I never saw the person returning) and people coming to inspect and take new photos there are still lots of things to be repaired among theme one of the major kitchen appliances which is only partially working. During all this time new people to talk to at Acorn who have no clue what their predecessors have agreed with me or what has been done. Their office must be a mess.
No I really do NOT consider myself a fussy person by here Ive really lost my nerve a couple of times. Acorn is plainly unreliable although claiming to be "a well reputed firm" (as someone upsettedly said when I was calling) with some nice block of flats. Mixed and confusing messages all the time!
If you still choose to rent via Acorn because you found a nice flat make ABSOLUTELY sure EVERYTHING is repaired before you move in. Also
Beware of extra fees amounting to hundreds of £s surrounding the signing of the contract.
But of course they are all to willing to have you pay full rent...
BTW
The rubbish/recycling area is aways full of things that do not belong there. Why not out put simple pictorial signs up by the bins on how and what to recycle and give the opportunity for the tenants to have bigger items removed by Acorn for a small fee instead of sending pointless letters pointing out that you should not put mattresses or sofas by the bins to the tenants. You still have to remove the stuff in the end so why not have it as a service.
Get an in-house handyman/concierge who could work in the building!
MrsFarawayfromhome · 15 February 2016
★★★★★ 5/5
TrustpilotWe have worked with acorn for four…
We have worked with acorn for four years now and have been very happy with their support during the letting process as well as whilst the property has been let.
Oliver · 28 July 2022
Agent replied · 19 September 2023
Thanks Oliver for leaving us a 5* review of your experience working with us. We are really happy that you were pleased with the service and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotRubbish
Rubbish. Never deal with this agency. They are liars and brigands.
They will mix all your documents, instead of your name you will get someone else name.
Instead of your one price you was agreed in a contract you will receive totally different one in your contract.
Troublesome agency. Stay away from them. Specially from Katie McGill, their property manager.
I would love to with their higher authorities to speak about the service I receiving. At least to dismiss some people from their position for their unprofessional service.
Save your nerves and time. I warn you! The worst customer service I ever experienced in my entire life!
Romans · 20 December 2013
★★★★★ 5/5
TrustpilotI just sold my house in Dartford…
I just sold my house in Dartford through Acorn, it was a smooth transaction in a tricky market. It was excellently handled by Katlyn from the Dartford Branch.
Paul · 14 October 2022
Agent replied · 19 September 2023
Thank you Paul for for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Katlyn at our Dartford office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotI’m very satisfied with this branch
I’m very satisfied with this branch, I had help from Harry to get my first flat with my partner, he helped out every step of the way, friendly and polite, very patient, I’m excited to move in next week
Sophie · 29 January 2021
Agent replied · 19 September 2023
Thank you Sophie for leaving us a review of your experience with our Dartford office. We are really happy that you were pleased with the service you received from Harry and hope the move goes well. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotAgency didn't bother turning up for a…
Agency didn't bother turning up for a viewing, didn't even tell me they wasn't coming. Anyhow the landlord was around, and the agency has lost out on fee's as I have now put on offer directly to the landlord.
Lou · 27 November 2020
Agent replied · 19 September 2023
Hi Lou. I am sorry to read this but am unable to find you on our system to investigate further. Could you please drop me a line with the details so that I can speak to those involved. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 1/5
TrustpilotAcorn worst agency ever!!!
They don’t have the choice to put 0-star. It’s the worst agency I met , after they get the money for the rent,they forget that you exist as tenant. They don’t want to pay for fix or replace stuff at home .
Ioannis · 19 December 2019
Agent replied · 19 September 2023
Dear Ioannis. I am sadden to read to your review as having looked at the file notes, I can see that whenever you have raised and issue our team have dealt with it swiftly. I am also aware that there has been an issue with the fridge and I can only apologise for the delays with its replacement. Unfortunately, we have to receive instructions from the landlord before replacing major items like this and they have been slow to respond. Again, I can see from our notes that we have not "forgotten" you and have been keeping you updated. I understand that the fridge should be replaced today or tomorrow. Apologies again. Andrew Roberts - Customer Relations Manager - The Acorn Group
★★★★★ 5/5
Trustpilotexcellent service like to say a massive…
excellent service like to say a massive thank you to wiliam C he got it done
S · 26 September 2023
Agent replied · 18 November 2023
Hi S Jones, thank you for your5 Star review! We're thrilled to hear that William provided you with excellent service. We'll be sure to pass along your appreciation. Let us know if there's anything else we can assist you with.
★★★★★ 5/5
TrustpilotI can't recommend Acorn Estate Agents…
I can't recommend Acorn Estate Agents more highly - they found me wonderful tenants, were very knowledgeable and nothing was too much trouble. My account manager, Jamie Perrin has always replied immediately and been incredibly helpful and professional.
Rachel · 11 February 2021
Agent replied · 19 September 2023
Thank you Rachel for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jamie and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
TrustpilotIt was a pleasure to view the property…
It was a pleasure to view the property today and we were very impressed with agent's good manners and patience. She was very professional.
Guy · 25 January 2023
Agent replied · 19 September 2023
Thank you Guy, that is very kind of you to leave a super review for our Swanley office. We hope we can find you a dream home and get this to a 5 Star review !! Best wishes-Karen Hedges Acorn Customer Services
★★★★★ 5/5
TrustpilotVery good service overall
Very good service overall. I used this company for renting out a property.Excellent staff: Mauricio, Deven and Mia.I would recommend this estate agent.
Oscar · 18 December 2024
★★★★★ 5/5
TrustpilotBeverley and Team provide and excellent…
Beverley and Team provide and excellent service.
Michael · 4 March 2024
Agent replied · 19 June 2024
Thanks Michael for acknowledging the service provided by Beverley and her colleagues.
★★★★★ 1/5
TrustpilotOutlandish quotes for work that was never done
Awful service, have been quoted for work that was never done (found out from the tenant), the agent does not respond to emails and argumentative style of speaking on the phone. Extremely disappointed and would never recommend signing up to this agency.
Abhi · 10 December 2018
Agent replied · 19 September 2023
12/12 We have now spoken and your points raised have been taken on board. A refund has been arranged for you following our discussions. Thanks. AndrewHi Abhi. I have checked our records and cannot find a record for you as a landlord from the limited details you have provided. Would you be able to contact me please on 020 8315 6929 or Andrew.roberts@acorngroup.co.uk, so that I might be able to help you. Thanks. Andrew Roberts - Customer Relations Manager.
★★★★★ 5/5
TrustpilotVery helpful with everything
Very helpful with everything. Brilliant experience thankful for everything and sorting everything out and answering allThe questions a first time buyer had.
Mr · 3 February 2023
Agent replied · 19 September 2023
Thank you Mr Saglam, we are really please that you wee happy with the service from Acorn Dartford- Kind regards Karen Hedges Acorn Customer Services
★★★★★ 5/5
TrustpilotA great team at the Crystal Palace…
A great team at the Crystal Palace office and back up through the network.
Neil · 26 March 2025
★★★★★ 5/5
TrustpilotI had a great experience with Shirin…
I had a great experience with Shirin from Acorn Estate Agents. She was very helpful, friendly and informative throughout my viewings and moving date. Thank you for all your assistance in finding the perfect place for me.
Ripley · 6 August 2020
Agent replied · 19 September 2023
Thank you Ripley for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Shirin. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotAVOID this agency like the plague
AVOID this agency like the plague. This agency is all about robbing tenants. I blame myself for not checking the reviews first, as I had a very similar experience as Luis below. Very unreliable, borderline legal, and very very dishonest.
PaulBer87 · 14 February 2019
Agent replied · 19 September 2023
Hi PaulBer87. I am unable to find your details on our system from what you have provided me with above. I am also unable to see a review from “Luis” as you suggest. If you are referring to “Louise”, this has been dealt with and wa s caused by a simple administrative error that was resolved as soon as it was raised. You make some serious accusations and so would be grateful if you contact me on 020 8315 6929 or Andrew.roberts@acorngroup.co.uk and I will do my best to resolve your issues. Thanks. Andrew Roberts - Customer Relations Department
★★★★★ 1/5
TrustpilotAwful
Awful. Would definitely give a 0 star if I could. All employees I’ve dealt with are right down rude. Acorn is refusing to follow up a major issue with security in my block. Yes security. Watch out people
CELINO · 11 January 2020
Agent replied · 19 September 2023
Hi Celino. To clarify your review. You are a tenant is this development. We have raised your security issues with your landlord..our leaseholder..and the options are being discussed collectively by all the leaseholders and their freeholder. Your landlord will update you I am sure when a decision is made, but for now you must contact your landlord or managing agent. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotHappy customers
Our pet hate is delays in communication, this was quelled by Acorn’s Danny Muir and Mark at the Swanley Kent branch - from start to finish; Fast responses, Knowledgeable and Professional both a real credit to this industry.
Christopher · 29 June 2019
Agent replied · 19 September 2023
Thank you Christopher for leaving us a 5* review. We are really happy that you were pleased with the service you received from Danny and Mark and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotBexleyheath branch can seriously damage …
Bexleyheath branch can seriously damage your wealth.poorly trained , totally inept and incompetent. fail to understand the matrix of the buying process . fail to disclose important facts that are needed to make a balanced purchasing decision. limited communication . all in all a complete and utter shambles. I have been in the property business for 40 years and in all that period have never come across such an unprofessional company .
Peter · 18 November 2017
★★★★★ 2/5
TrustpilotWasting our time.
They ask us for our requirements then ignore them, sending endless properties through that we have no interest in, writing misleading descriptions, failing to answer the phone and generally wasting our time.
Hannah · 24 October 2020
Agent replied · 19 September 2023
Hi Hannah. Sorry to read this. Can you email me your details and I will review your registration and investigate the issues you have raised. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
★★★★★ 1/5
TrustpilotStrangers to the truth
Truth issues. Tendency to hide.Wouldn't trust them as far as I could throw them.
Jeffrey · 1 May 2023
Agent replied · 19 September 2023
Dear Jeffrey. You raised your alleged issues with us directly and we dealt with them swiftly. As we advised, your landlord is responsible for the management of your tenancy and the maintenance of the property. I believe that you are now in direct contact with them and hope that you have been able resolve any issue you feel are still outstanding. Thanks
★★★★★ 4/5
TrustpilotGood having Dammy from the Sydenham…
Good having Dammy from the Sydenham branch, consistent and helpful with our transaction. Good meeting in person to get a good understanding also to build a good working relationship. Would certainly use Dammy again.
Ms · 26 November 2019
Agent replied · 19 September 2023
Thank you Ms Mason for leaving us a positive review. We are really happy that you were pleased with the service you received from Dammy and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
TrustpilotI have been dealing with Michael Stroud…
I have been dealing with Michael Stroud for the last two/three years and have found him veryhelpful and pleasant to talk to in connection to two of my properties. I am impressed.Regards Barry Martin
Barry · 30 September 2019
Agent replied · 19 September 2023
Thanks for the review Barry. Very pleased that you were happy with the service received from Michael. Thanks again. Andrew Roberts - Customer Relations Manager
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