Trusted Agent profile · BEXLEYHEATH

Acorn Bexleyheath reviews

3.3

★★★★★

493 reviews across 1 platform

210 Broadway, BEXLEYHEATH, DA6 7BD

Acorn's office in BEXLEYHEATH, at 210 Broadway, is rated 3.3 out of 5 across 493 reviews on 1 platform.

Trustpilot logo

493

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the BEXLEYHEATH office, from every platform, shown as written. First names only.

5/5

Trustpilot

Professional and Proactive team

From the day I called in to view my just purchased property and through out the cycle of the transaction, Layton and the Acorn team were very helpful, knowledgable, present and proactive like I have never experienced before. Will definitely recommend using Acorn. Coming back again team!

BliVic · 4 May 2023

Agent replied · 19 September 2023

Thank you so much for a great review of our Northumberland heath office, we are delighted you were happy with the service provided by Layton and the Team> Congratulations on your New Home ! Karen Hedges Acorn Customer Services

5/5

Trustpilot

Acorn have been helpful and friendly…

Acorn have been helpful and friendly throughout. Specifically Aysel who helped us overcome some huge hurdles other estate agents just weren't willing to manage. She went above and beyond. She is an absolute star and can't thanks her enough!

Annie · 10 November 2023

Agent replied · 31 December 2023

Thank you Annie Mae for takling the time to leave us a review of your experience using our services. Best wishes. Acorn Customer Services.

4/5

Trustpilot

Reliable estate agent

I have used Swanley Acorn office before, hence why I used them again, and the house was sold twice within one day. Amelia bless her was very good in keeping me informed of the progress throughout. The issue laid more with both solicitors who had lost the power of communication. But I would happily use Acorn again and would recommend anyone to use them.

Michael · 26 September 2020

Agent replied · 19 September 2023

Thank you Michael for leaving us a positive review. We are really happy that you were pleased with the service you received from Ameila and thanks for the feedback on the solicitors. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Best Agents we have bought through

I bought my new home via Acorn Estate Agents in dartford- Daniel the manager personally dealt with our sale and i couldn’t fault him. We had a 5 house chain and endless bumps via solicitors, daniel was the glue that held us all together and was so clear, concise and clever through out! Slick and efficient from start to finish! Thank you daniel and Acorn Dartford! Superstars!

Kelly · 25 August 2019

Agent replied · 19 September 2023

Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Daniel. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

2/5

Trustpilot

I am a very dissatisfied landlord

I am a very dissatisfied landlord. I have allowed you to manage some of my properties over several years. The competency of your rental managers is a gamble. It has got so bad that I wish to complain. I have no details of line managers I can address my concerns to. Why do you not have a complaints process via your website?

Landlord · 29 January 2021

Agent replied · 19 September 2023

Hi. I am sorry to read this and more sorry to hear of the issues you are experiencing. We do have a customer services team, whose details are on the website and a live chat facility too. However, please email me at andrew.roberts@acorngroup.co.uk in the first instance and I will investigate your concerns. Thanks in advance. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Acorn Property Management- Bella Fiander

Acorn Property Management have managed our leasehold property for seven years now. Our manager over the past year has been Bella Fiander. She, like the manager prior, Sian Orwin, has done an excellent job. They have both been quick and efficient in dealing with any issues with our tenants and our freeholder.

Martin · 3 August 2022

Agent replied · 19 September 2023

Thank you Martin for leaving us a 5* review. We are really happy that you were pleased with the service you received from Bella and Sian. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Great estate agents, get the job done!

Dealing with Amelia at acorn was a pleasure. She was proactive throughout and even though she wasn’t our agent (we were buying with acorn) she went above and beyond- doing things our agent should have! Would definitely consider using acorn if we decided to sell our property!

Becky · 3 February 2023

Agent replied · 19 September 2023

Brilliant, thanks for posting a great review. for Amelia and the Dartford Team Karen Hedges-Acorn Customer Services

5/5

Trustpilot

Best estate agents

Just finished our house sale with Acorn, they were amazing start to finish and really friendly. I would recommend them to anyone selling / buying a property. Thank you especially to Mark for going the extra mile for us with every issue and question we had

Ellise · 17 February 2023

Agent replied · 19 September 2023

Hi Elise, Thanks for taking the time to post such a brilliant review, we really appreciate it! Karen Hedges- Acorn Customer Services

1/5

Trustpilot

Company is rude

Company is rude they don't no who is coming or going.dont have good customer service I would avoid at all cost

Dave · 27 October 2023

4/5

Trustpilot

Leon in Streatham - very proactive

A slightly rocky start to the selling process, but Leon at the Streatham branch really came through for us and made sure our sale moved across the line. He was really proactive and made sure he had updates ready often before I asked for them. He was always up to speed and made sure everything went though. Thanks for the service

James · 21 October 2020

Agent replied · 19 September 2023

Hi James. Thanks for the positive review. We are sorry to hear that things didnt start to well but glad that Leon saved the day. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk

5/5

Trustpilot

Fantastic account management

Fantastic account managementAcorn have been the managing agent for my rental property for over 2 years now. Both account managers Luisa and now Cailey have been friendly, efficient and professional. I am confident my tenants are listened to and that I am given all the pertinent information about the property itself. Would recommend!

Jenni · 11 April 2022

Agent replied · 19 September 2023

Thank you Jenni for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received Cailey and Luisa and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

⭐️ ⭐️ ⭐️ ⭐️ ⭐️

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I cannot rate Keiron and Marc enough from Acorn, they have been absolutely amazing from start to finish and I will definitely be using them again!

Yas · 15 February 2024

Agent replied · 19 June 2024

Thanks Yas for leaving a review of your experience. We are very pleased that you were happy with service you received from Keiron and Mark.

5/5

Trustpilot

Best service ever

SO happy with the service I received from Karthiga at Grove Park branch ;-) She went above and beyond! She is 2nd to none and exceeded my expectations! She REALLY is a true asset to Acorn and shows kindness and compassion throughout the entire process Go-Karthiga-Go ;-)

Cheryl · 15 November 2024

1/5

Trustpilot

Absolutely useless

Absolutely useless. I am looking to buy a property. I have problems with my throat so I asked them 3 times to email me not phone me. Each time they phoned me and asked me to call them back.

Daren · 24 July 2023

Agent replied · 19 September 2023

Hi Daren. I am really sorry to read this and have spoken to the individual in question. It wont happen again. Thanks. Andrew Roberts

5/5

Trustpilot

Excellent

Prompt, helpful and always pleasant service that kept me well informed about the process of buying a flat in Lewisham. They guided me through the issues and answered my questions quickly and honestly.

Martin · 8 December 2023

Agent replied · 19 June 2024

Thanks Martin for leaving a review of your experience. We are very pleased that you were happy with service you received.

5/5

Trustpilot

Excellent service

I had the pleasure of purchasing a property through the Brockley branch of Acorn with the friendly, patient and professional support of Dammy, and I'd be eternally grateful for the way he guided me through the whole process and intervened to facilitate it and speed it up every time it was necessary.

Francesca · 15 March 2022

Agent replied · 19 September 2023

Thank you Francesca for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Dammy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

2/5

Trustpilot

One of the worse estate agents

One of the worse estate agents. Agents would tell us we had a viewing with just one day notice and on top of that would tell us to show the buyers around. I've never heard of estate agents say could you go through your property with the buyers because they're too busy. Would not recommend, total waste of time

G · 29 August 2020

Agent replied · 19 September 2023

Hi "G". It is quite normal practice for sellers to show potential buyers round their property, although if you would prefer us to do this then I am sure that the branch would be happy to accommodate. With regards to the other issues, please drop me a line and I will investigate further. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk

1/5

Trustpilot

I would strongly advise landlords to avoid Acorn

I would strongly advise landlords to think twice before using Acorn to manage their property.

Penny · 27 October 2025

5/5

Trustpilot

Outstanding

Outstanding, professional and honest, kepted us informed all the way through the process. Keiran and Remmi from the Strood branch are a credit to the company went above and beyond to get our sale through. If you want a professional, honest estate agent use Acorn cannot recommend them enough.

Carol · 1 September 2024

1/5

Trustpilot

They are so incompetent

They are so incompetent. Sending reference emails to the wrong addresses. Including the wrong tenants on agreements.

Dylan · 6 October 2025

1/5

Trustpilot

Advertised the wrong flat

Advertised the wrong flat - and I only found that out on viewing the flat, finding it was half the size and the communal garden advertised wasn't accessible at all. The agent wasn't aware until people started turning up for viewings. I believe the re-advertised flat is now also being advertised for more money, despite being smaller and in poor condition.

KC · 6 April 2019

Agent replied · 19 September 2023

Hi KC Sunshine. I am sorry to hear this. Could you email the details of the branch your we’re dealing with and what the property address was and I will investigate. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)

5/5

Trustpilot

Successful sale in difficult circumstances

Adam Priscak and fellow members of the Acorn team managed to guide us through a protracted legal process with great patience and understanding.Having found us several potential buyers we were guided through the negotiations with sensible advice and help.A good job, thanks.

Tim · 21 December 2022

Agent replied · 19 September 2023

Thank you so much Tim for such a great review for our Sydenham office ! Best wishes- Karen Hedges- Acorn Customer Services

4/5

Trustpilot

Good overall service

Used Acorn to sell a recent property, had no forward chain. Were very easy to deal with, didn't have to chase them once. The sale was an incredibly simple one, and had very little dealings with Acorn, but whenever I did they were easy to contact, responded straight away and professional

Emily · 18 October 2021

Agent replied · 19 September 2023

Thank you Emily for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from us. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Trustpilot

NEVER RENT VIA ACORN.

NEVER RENT VIA ACORN.We've had that 'pleasure' for nearly 5 years, Property 'Managers' (what a joke! They couldn't manage an act of tying shoelaces) are an absolute bunch of inept people, information doesn't get passed around effectively, noone gets back to you, Prop 'MANAGERS' change all the time and the conversations are repeated endlessly.GO WITH PEDDER for SOUTH LONDON.

DW · 25 July 2019

Agent replied · 19 September 2023

Dear DW..I am very sorry read this review and would ideally like to investigate the issues to see what has gone wrong. Consequently, I have contacted you directly via this forum. Thanks. Andrew Roberts - Customer Relations Manager

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Questions about Acorn Bexleyheath

How many reviews does Acorn Bexleyheath have?

Acorn's BEXLEYHEATH office has 493 reviews across 1 platform: 493 on Trustpilot (across the whole business).

What is Acorn Bexleyheath's rating?

Acorn Bexleyheath is rated 3.3 out of 5 across all 493 reviews.

Where is Acorn's BEXLEYHEATH office?

Acorn Bexleyheath, 210 Broadway, BEXLEYHEATH, DA6 7BD.

The Trusted Agent

Is this your office? Claim your page.