Trusted Agent profile · Bexley
★★★★★
2,095 reviews across 2 platforms
93 Barnehurst Road, Barnehurst, Bexley, DA7 6HD
Wards's office in Bexley, at 93 Barnehurst Road, is rated 4.7 out of 5 across 2,095 reviews on two platforms, including 103 Google reviews rated 4.8.
Every review we hold for the Bexley office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service from all the staff in…
Great service from all the staff in Headcorn office.Special thanks to Tom, Hollie & Caleb for trying so hard in a difficult market.
Hi Simon,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how hard they've worked throughout.Best wishes,Wards.
5/5
GoogleI first approached Wards Barnehurst office because it is local and was drawn to it, very glad l did! The team are great, friendly and approachable from Geoffs visit to discuss and give us a valuation and Ann and James arranging viewings resulting with a fast sale! All moving forward!
Afternoon Debbie, Thank you for your kind review! We're pleased to hear that Geoff, Ann, and James made your experience with our Barnehurst office so positive and efficient. It's fantastic to know that everything is moving forward smoothly for you. Best wishes, Wards of Kent
5/5
TrustpilotVery attentive service
Very attentive service. Kept us well informed, and always friendly. Nick, Anna and Louise were always happy to answer questions and did a good job selling our house.
Thank you Stephen for your review, much appreciated. I will make sure the team know about it.Kid regardsDavid HayesBranch Development Director
5/5
TrustpilotI would not hesitate to recommend Lola…
I would not hesitate to recommend Lola who has moved from the Tenterden office to Brasted. Amazing personality and extremely professional in her job. She could not have been more tentative and caring. Thankyou for all of your help we are now off to pastures new.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent service, professional & friendly staff
We received excellent service from Wards of Kent. The staff is very friendly and professional and all our enquiries were dealt in a timely manner. We would particularly like to thank Maria Meddings, Senior Sales Progressor, for facilitating exchange & completion with all solicitors involved. Highly recommended.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExtremely helpful in a stressful situation.
Renting out my property has been very stressful getting the property up to current regs. Tony has been a god send. Going above and beyond.We have had brilliant communication well into the evenings and weekends.Without Wards/Tony I think I would of given up and sold the property.Highly recommended.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotExcellent service from Wards in Strood.
Jonathan and the team at Wards in Strood have been outstandingly helpful in assisting us selling our home and buying a new property. They have made the process straightforward and have supported us each step of the way. We would highly recommend them!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWe used wards to sell my past mothers…
We used wards to sell my past mothers house, we chose wards after reading the views showing the sale to showings rate was high and it was local, we had good service from day one from Paul Jordan and Sam Killick sending us prospective buyers before it was even shown. We was allocated a go between us and the buyers with all the relevant information being sent, keeping us informed at all times via a lovely lady called Maria Medding’s, she was extremely helpful as it was a complicated sale due to probate and a family trust.We would have no problem in recommending Wards to sell your property, it’s all about relationships and trust as Wards and their employees build that allowing you to be confident, especially with the potential buyers they send.100% happy customer
Thank you Trevor for sending your review. Delighted the team were able to help you with a complex sale.I will make sure the team hear your kind words.Thanks againKind regardsDavid HayesBranch Development Director
5/5
TrustpilotHave just sold our mum's house with…
Have just sold our mum's house with your Tenterden Branch. Leanne was really helpful as it was a part buy house and other estate agents wouldn't do it. She recommended a solicitor they could be in contact with and Tina kept us informed all the way through which has been very useful. I would recommend them to other people who are selling their house.
5/5
TrustpilotKim Batchelor was excellent
I have to say that if I wasn't for Kim Batchelor, I don't know how my move would have gone ahead.She was there to help through the whole process and went above and beyond chasing all necessary parties, to make sure completion happened.Thank you Kim. Merry Christmas
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotAmy was the most professional
Amy was the most professional, friendliest and honest estate agent I came across. She listened properly to understand what type of property I was looking for and suggested only the most suitable properties. I can highly recommend this agency and especially Amy as a very supportive and understanding estate agent
5/5
GoogleWhat can i say i went to wards to sell my bungerlow as i wanted to down size they were so helpfull exsplained in detail what would happen and update me on proggress ann and geoff were friendley and easy to talk to and reassuring and all steaff were very nice
Hi Raymond, Thank you for your wonderful review! We're glad to hear that Ann and Geoff, along with the rest of our team, made your downsizing journey smooth and reassuring. It's wonderful to know you felt well-informed and supported throughout the process. Best wishes, Wards of Kent
5/5
TrustpilotExcellent service!
Excellent service - and very professional.All my enquiries were dealt with very quickly.I received amazing service from Wards especially from Maria. I would like to thank Maria Byrne for the amazing service. I Highly recommended and would not use any other Estate Agents other than Wards.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotMoving Home
From putting my property on the market to finally selling it and moving, the Walderslade team (Kenny George, Kim Batchelor and Sam Bahia and others) have been great throughout the whole process culminating in the completion date that I requested, Kenny and Kim made it happen!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleDespite didn't go with the property that i have seen with Wards of Barnehurst Agents but James and Geoff left me with very good impression. They follow up, kept me updated when property price reduced to see if I am still interested, understanding and didn't just turn around and walk away when the sale or viewing didn't go through it. I would not hesitate to recommend them to others.
Hi Sua, Thank you for leaving a review! It's great to hear how positive your experience with our agents, James and Geoff, has been and the good impression they've left on you. Best wishes, Wards.
1/5
TrustpilotI would not rent again through this…
I would not rent again through this company! The boiler in the property has broken down and I’ve been made to feel like I was a hassle to get it fixed. The agents involved have done nothing to provide any heating or hot water whilst the boiler is out of use even though I have a child. There have been no updates on what’s going on to solve this and I was even laughed at down the phone by the agent when I said the house was inhabitable due to the cold. Useless staff in the swale offices when it comes to rented properties. They’re only interested in the landlords worries about money and not the well being of the tenants. Would never use them again.
Dear Thomas Thank you for taking the time to leave us your feedback. Customer satisfaction is of paramount importance to Wards and it is disappointing that you were not satisfied following your experience with us. We note from our records that a new boiler was installed at the property on 13th February 2023. We hope that this has resolved the heating issues that you were experiencing. We understand and appreciate that it can be frustrating waiting for repairs to take place, however Wards are restricted in that we can only follow the landlord's instructions in respect of which contractor is instructed, even if alternative contractors have availability sooner. Thank you again for your feedback and if you would like to discuss the above events in more detail, please do not hesitate to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk. Kind regardsWards
5/5
TrustpilotAshford Branch
I bought my house in Ashford with them and the experience couldn't be better. Using also their services with Daniel as a mortgage advisor was great and very smooth through all the process. The team in the office was really helpful and professional (special thanks to Julia and Ryan, the ones I dealt with) helping me to find the house that suited my needs.
5/5
GoogleI've had a great experience with Wards. Rebecca is polite and knowledgeable. She has been fast to respond when I have had questions and knew exactly what was going on at every stage of the house buying process.
Dear Laurena, Thank you for taking to post a review regarding Becky in Barnehurst. Delivering high level of customer service is definitely Becky’s area of expertise. Keeping customers updated throughout their move is so important and I am so pleased to hear Becky was on hand to help you. All the best. Kind regards Sam Dalton Senior Operations Director Ward Estate Agents
5/5
GoogleFound the guys Blaine, Brendon and George very helpful and professional. Always willing to assist and keep us regularly updated. Blaine and the team were always very keen and enthusiastic about the house. Once sold, Debbie kept everyone updated. Would definitely recommend them.PositiveResponsiveness, Professionalism
Dear Deborah, Thank you for your great feedback regarding our team in Barnehurst. Keeping customers regularly updated is so important during the moving process and helping to guide them through it where needed. Debbie's many years of experience and knowledge in sales progression really helps make a difference. Thank you for your recommendation and all the best for the future. Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
TrustpilotWards of Tenterden are a fantastic…
Wards of Tenterden are a fantastic example of a good agent, I cannot praise the whole team David, Jodie both outstanding, always someone at the end of the phone, highly recommend.
5/5
TrustpilotWards of Chatham
I would highly recommend wards.Adam in the Chatham branch was a massive help his expertise and knowledge of the local area was excellent. His communication with me was a big help and was always on hand to call me if any properties where about to come onto the market .In the long term I would definitely be using this company again in the near future. Thank you Adam
5/5
TrustpilotHaving just bought a house using Wards…
Having just bought a house using Wards Estate agents we just want to say thank you to Jessica Williams for always going above and beyond, your energy and patience and for being human in the age of technology! We now own a beautiful home!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent and friendly, supportive service
I have been extremely pleased with the service I got from the team at Wards. Jason, Deb and Judy all played a huge role in getting me to exchange and completion. From guidance, working my sale through diligently and promptly making me often feel I was their only client with the level of contact and care they took, a friendly smile and interaction when I either visited their Office or contacted them by phone. Finally, giving me the space to think things through when I needed too. I would highly recommend.
HI Sarah, thanks for taking the time to send in your review, much appreciated.The guys and girls in Rochester Office will be glad to hear your kind words.Best wishesDavid HayesBranch Development Director
5/5
TrustpilotMaria has been amazing
Maria has been amazingShe went a above and beyond to find me a place in a short timeframe. I went in anxious about finding some where that would take my cat but she reassured me something would come up. Within a week of introducing myself I has signed the lease and got a moving date . I’m so grateful she was able to help me . Thankyou so much
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