Every review we hold for the Bexley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDear Wards Ramsgate and leading team,
Dear Wards Ramsgate and leading team,This is Cristina ,the new tenant in Ramsgate area.Trust you all had a fantastic weekend.Based on my experience following the steps for renting in this area. I would like to express my gratitude to the Wards letting team ,mainly to Miss Jade BayfordLettings Negotiator and Mrs. Emma that has been really supportive and efficiently collaboration in the entire process assuring everything is on the both parties contentedness and assuring the fully closed process rightly and greatly conveniently. Wish you the best ahead and many rewards endeavour.Kind regards,Cristina B.
Cristina · 10 June 2024
Agent replied · 19 June 2024
Hi Cristina,Thank you for taking the time to leave such a detailed review. We'll be sure to pass your kind words on to the team!Many thanks, Wards of Ashford Estate Agents
★★★★★ 5/5
TrustpilotOutstanding service
Katie George, Senior Property Co-Ordinator has been a pleasure to deal with. Her help is invaluable, her advice is clear and helpful. She is pleasant and deals with everything very professionally and promptly. I am very grateful for all Katie's help over the last 6 months.
Karen · 27 July 2023
Agent replied · 11 June 2024
Hi Karen,Thank you for leaving a review! It's great to hear how helpful Katie has been and how clear her advice to you has been throughout your process.Best wishes,Wards.
★★★★★ 5/5
TrustpilotRenting a house
Renting and moving house has never been an easy experience however with Emily from the Ashford branch it really was. From applying to view at the beginning right through to being in our new home Emily was a huge support and always happy to answer any questions or queries we may have had. We couldn’t be more happy with the service delivered.
Daniel · 1 October 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotWould just like to say Debbie Ludgate…
Would just like to say Debbie Ludgate was brilliant really put herself out there to finally get us over the line
Mr · 20 November 2024
Agent replied · 27 December 2024
Thank you for your 5-star review. We're pleased to hear that Debbie provided such excellent service and went the extra mile to help you. It's wonderful to know she made your experience positively memorable. Best regards, Wards of Kent
★★★★★ 5/5
TrustpilotUp most help and more
We recently changed over to wards from a different estate agents, and we have had the up most best experience with wards!. From the get go of the change over we have had the best communication with our property manager Nikki Cullen. She has gone above and beyond to help and deal with issues we had been hit with, she really does her job plus more to help get things done and sorted. Especially with the issues that came with the property we lived in (no fault of wards at all, was a property they took over). Couldn’t thank her enough for what’s she has done. 100% recommend wards and 1000% recommend Nikki!
Jessica · 25 April 2023
★★★★★ 5/5
TrustpilotSally Bryant was very supportive…
Sally Bryant was very supportive throughout the process of selling our house. Sally kept in regular contact liaising with all parties involved and the solicitors, we would highly recommend. Thank you Sally again for all your help.
Peter · 29 January 2024
Agent replied · 11 June 2024
Hi Peter,Thank you for leaving a review! It's great to hear how supportive you've found Sally to be throughout the sale of your house and how she's liaised with all parties involved.Best wishes,Wards.
★★★★★ 5/5
TrustpilotThankyou Alison
I would like to thank Alison for all her help she kept me updated with what properties was on the market. Very helpful and polite.Ryan
Ryan · 7 September 2024
Agent replied · 27 December 2024
Good Morning Ryan,Thanks for your review, we're delighted you're happy with our service. We'll pass your thanks on to Alison and the team.Best wishes,Wards
★★★★★ 5/5
TrustpilotFabulous service Judy Day 😊
All the staff at wards were very helpful and polite but I must mention the great service from Judy day who was our coordinator she was extremely supportive,helpful with lots of knowledge was patient and informative all the way through the experience of selling and buying a new home at times the process was very stressful and frustrating for all of us but through no fault of ours or Wards but Judy kept us up to speed with phone calls throughout and went above beyond just being a coordinator her professional and friendly approach to everything was extremely helpful even through a sad bereavement she made herself available and I believe if it had not been for her we probably would’ve pulled out of the sale and purchase a very big thank you to Judy Day 😊
Phil · 5 April 2023
★★★★★ 5/5
TrustpilotThank you Libby and everyone at Wards…
Thank you Libby and everyone at Wards for looking after our property. I can not fault them for their professionalism and great service. I can definitely recommend Wards.
Leon · 12 September 2025
★★★★★ 5/5
TrustpilotFantastic team in Hythe Kent
During a very long and stressful house hunting period, Wards stood out from all the other agents in Hythe and the surrounding areas.They were professional, knowledgeable and most of all, very kind and compassionate. I felt that they were genuinely trying to help me with a difficult search and they pulled out all the stops.The branch is very well run by little Mark who clearly has great leadership skills. Big Mark was amazing at helping me secure a property at a very fair price. Darren was always friendly and helpful. Florence was my saviour, she cheered me up and gave me sound advice all the way through. Overall, an absolutely brilliant team and definitely the one I would market my own property with, without any hesitation.
Julia · 29 March 2023
★★★★★ 5/5
TrustpilotFriendly and professional
Thank you to Devon and Judy from the Rochester branch, through whom we bought our new home. Devon was great when we were organising viewings, very professional and friendly. And Judy really helped push things along when the chain got a bit stuck.
Ellen · 16 August 2023
Agent replied · 11 June 2024
Hi Ellen,Thank you for leaving a review! It's great to hear how Devon and Judy have been able to help you throughout the process of buying your new home and kept things moving forwards for you.Best wishes,Wards.
★★★★★ 5/5
TrustpilotWould just like to thank Sally Bryant…
Would just like to thank Sally Bryant from the Ramsgate office for going above and beyond on my purchase. There were a lot of problems getting solicitors to communicate but Sally was always there pushing and keeping me updated. If it wasn't for her we wouldn't have exchanged before Christmas. Thank you Sally from the bottom of my heart.
Karen · 6 December 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotThank you Daniel Forster for the valuation
Daniel Forster came to give us a valuation. He was very professional, friendly and an outstanding salesman that showed great attention to detail. He wasn’t pushy, but showed passion and a nice level of enthusiasm in selling our loved home. He was happy to negotiate fees and explained a lot about the packages Wards offer. I have proceeded in talking to James, Wards mortgage advisor and was very happy in how he explained things.
Tracy · 10 August 2024
Agent replied · 24 August 2024
Hi Tracy,Thank you for your lovely review, we're delighted to hear that Daniel's professionalism and enthusiasm made a positive impression on you. It's also great to know that James was able to assist you with your mortgage queries. We're here for you every step of the way.Best wishes, Wards
★★★★★ 5/5
TrustpilotFirst time buy to let.
Purchasing a buy to let property in your late forties is quite a daunting task especially when you live in London. Thankfully, Laura and her team at Ward's were recommended to manage the tenancy, from initially, preparing the advertisement and photographs, responding to interested tenants, arranging property viewings, selecting the right candidate with reference and credit checks to organising the contact and key exchange.Their services continue after the tenant moves in, with the management of every aspect of the property (initial inventory, rent collection, biennial and annual inspections, gas safety and electrical testing) providing you with peace of mind and reassurance that the property is in safe hands and cared for.if you are looking for a reliable and professional company to manage your property, I would not hesitate in recommend Wards, thank you again Laura and her team for their fantastic support, without it I would not be a proud landlord of my first property.Best wishes Wayne.
Wayne · 13 March 2023
★★★★★ 5/5
GoogleBrendan Church, Blaine and Debbie worked perfectly as a team and we’re always on hand to answer any queries, not once did I have to chase either Brendan, Blaine or Debbie, they were all very professional and genuinely always happy to help. I would 100% recommend Barnhurst Wards to anyone considering selling.PositiveResponsiveness, Quality, Professionalism, Value
Moira · 14 June 2022
Agent replied · 13 June 2024
Dear Moira,
Thank you for your great feedback regarding our Barnehurst team. They will be so delighted with your comments and i know it will make their day. They all pride themselves on delivering a high level of customer service, particularly with maintaining contact with their customers. Stay safe.
Kind regards
Sam Dalton
Senior Operations Director
Wards Estate Agents
★★★★★ 5/5
TrustpilotEmma was excellent...
Maria · 16 April 2026
★★★★★ 5/5
TrustpilotWhat professionalism exists here
Firstly, my daughter needed a property to be moved into pretty sharpish. The staff at The Ramsgate branch of Wards were so efficient and courteous and her move went without a hitch after finding, very quickly a lovely property. She’s so happy. Secondly, I required to find suitable tenants to move into my property pretty fast. In steps the charming David Odunlami. One of Wards letting professionals. He was so efficient in sorting out every single hurdle I encountered and there were quite a few, I had to catch my breath. Quick and on point the whole way to reach, on time a very satisfactory result. I highly recommend David and Wards and will undoubtably be back with them as they are just what I was looking for. Regards . Pieter & Gary
Pieter · 6 March 2023
★★★★★ 5/5
TrustpilotHello..I'm Adrian
Hello..I'm Adrian, and recently I took the necessary steps to rent a house for me and my wife.. I went to many real estate agencies, most of which barely wanted to communicate with us.. with one exception... WARDS! !!!! Here we met a wonderful person.. Abigail Cantrell... who did everything possible to help us.. even if the time was very short, she managed to make the impossible.. something very possible... for us.. Experience our relationship with WARDS was "next level" because of her... Thank you Abigail, even though we have never met, until now, your name will always remain a special CV for me and my wife... We wish you success in your career, and we hope that someone from the management will appreciate you, even more than we do... All the best !!!!!
Catalin · 3 March 2023
★★★★★ 5/5
TrustpilotWards of Rochester
Just wanted to say a big thank you to the team at Wards Rochester (Jason, Debbie, Dawn, Matt, Devon) and a particularly big thanks to Judy. As first time buyers we didn’t really know what to expect through the whole process but Judy was on hand to answer all our questions (no matter how silly they were !). Judy was on top of everything and when we couldn’t get answers from our solicitor she made sure to chase them which took a lot of stress off of us. Would definitely recommend Wards to anyone that asked.
Louis · 24 February 2023
★★★★★ 5/5
TrustpilotVery professional and honest
Very professional and honest, both Graham and Emily were very helpful, we got an offer quite fast on our house.
Matt · 31 October 2024
Agent replied · 11 June 2024
Hello Matt, Thank you for leaving us your feedback! Best wishes,Wards of Kent
★★★★★ 5/5
GoogleDespite didn't go with the property that i have seen with Wards of Barnehurst Agents but James and Geoff left me with very good impression. They follow up, kept me updated when property price reduced to see if I am still interested, understanding and didn't just turn around and walk away when the sale or viewing didn't go through it. I would not hesitate to recommend them to others.
Ang · 11 October 2024
Agent replied · 22 October 2024
Hi Sua,
Thank you for leaving a review! It's great to hear how positive your experience with our agents, James and Geoff, has been and the good impression they've left on you.
Best wishes,
Wards.
★★★★★ 5/5
TrustpilotA tale of two agents
After two months and no viewings with my previous agent, I am so pleased a friend recommended Wards, High Street, Hythe. Within two weeks of an initial visit by Mark Backhurst, five viewings were arranged culminating in the sale of my flat. Excellent, professional and friendly service from Mark and his team resulting in a trouble free sale. Highly recommended.
Keith · 14 July 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotOutstanding service
We would like to thank Wards, and in particular Adam Howell, for their outstanding service in the sale of our house. From Adam's first visit to completion, this has been a pleasant and smooth journey. The first offers came in just a few days after our property was advertised. Communication was excellent throughout. We couldn't be happier and highly recommend. Thank you, Adam!
A · 11 November 2020
Agent replied · 11 June 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
★★★★★ 5/5
TrustpilotSelling our house through lockdown!
Selling our house through lockdown!! could have been a nightmare but It all happened really quickly!! Paul and the team were always there supporting and pushing it on driving the sale!! Great communication at very regular intervals that was very reassuring. Communication never went quiet we felt totally informed as to where we were. They proved that they really know their job!!
Vera · 30 January 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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