Every review we hold for the Bexley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFirst time home let
We inherited a house and decided to let the property out, as this was my first time in the field I engaged with Wards, they couldn't have been more helpful, they walked me through what I needed to do to get the property ready to be let out, plus what management options were available.Laura was extremely helpful through the whole process dealing with the few issues we had and were soon letting the property out smoothly..Thanks so much
Robbie · 15 June 2020
Agent replied · 11 June 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Wards of Kent
★★★★★ 1/5
TrustpilotUnable to give no stars
Unable to give no stars? Yes they’ll sell your house but because you’ll have had enough of selling and them that you’ll give your house away just to make the experience stop! It starts by being assured what they’ll do for you and that they’ll be giving you the premium service that they are charging you for, you’ll also have to join via an extra charge that gets you preferential service from their solicitor which whilst at the moment is good it isn’t cheap as they make it seem in the glossy pamphlet! You won’t see or hear from that particular guy that has promised you this service and when you request a call and to update their very poor advert in Rightmove you’ll get one of their underlings who will fob you off with their arrogance! The final straw come when their “Progressor” who was labelled a “pit bull” when it comes to her determination will email you moaning about her workload and that basically she doesn’t currently care about your case until it gets to the very final hurdles (have to assume that but as we’re not there and unlikely to?). Subsequent emails have been ignored? So save your hard earned money and find another cheaper way to advertise on Rightmove because that’s all I feel I’ve paid for? Subsequent review to follow if they pull their socks up or we sack it all off??
Simon · 15 November 2024
Agent replied · 27 December 2024
Dear Simon Thank you for taking the time to leave us your feedback and we are sorry that you have not been happy with the service that you have received so far. We would like to reassure you that, whilst we encourage our customers to consider instructing our recommended Conveyancers due to the service that they deliver in addition to our channels of communication with them which helps to aid the process, this does not result in any preferential treatment. Ultimately it is the customers decision to instruct the Conveyancer that they feel most comfortable with, we only make recommendations based on our experience and do so to try and ensure that our customers receive the best care during what can be a stressful process. Regular and effective communication is extremely important and we are sorry if any of your attempts at contact have gone unanswered. We always strive to provide our customers with the best service and take matters seriously if this is not achieved. Consequently, we would very much appreciate it if you would contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk so that we may discuss your comments further. Many thanks. Wards
★★★★★ 5/5
TrustpilotThank you
Be, Sam and team were fantastic. Sold in no time. Thank you
Josh · 8 May 2026
★★★★★ 5/5
GoogleThanks to Geoff and all the team-excellent service, courteous and efficient throughout the sales process. A pleasure to deal with.
Roger · 16 April 2025
Agent replied · 13 June 2024
Hello Roger,
Thanks for your review, we're delighted you're happy with our service.
All the best, Wards of Kent
★★★★★ 5/5
GoogleI would like to thank Geoff and Debbie for their assistance with my purchase at Church road. Thank you both
London · 16 April 2025
Agent replied · 22 October 2024
Good Afternoon,
Thanks for your review, we're delighted you're happy with our service. We'll pass your thanks and kind words on to Geoff and Debbie!
All the best,
Wards
★★★★★ 5/5
TrustpilotRebecca from wards in Tenterden
Rebecca from wards in Tenterden is amazing!! I couldn’t recommend her enough, she goes above and beyond to find your dream home! She is so lovely and kind and always so bubbly and upbeat, Would always recommend Rebecca thank you so much for helping.
Hollie · 2 April 2024
Agent replied · 11 June 2024
Dear Hollie,Thanks for your review, we're pleased to hear our team has gone above and beyond to help you in your property search. We'll pass your kind words on to Rebecca. Congratulations on your property purchase and enjoy your new home. Thanks again, Wards Ashford Branch
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, very professional and informative.Many thanks to Antony,Aimi and Maxine.Highly recommended.
Matt · 30 April 2026
★★★★★ 5/5
TrustpilotA huge thank you to Emily and Ashley…
A huge thank you to Emily and Ashley for all their help with the purchase of our first property. We excited for our future relationship with them and to start our forever journey in our new home
Charley · 1 August 2024
Agent replied · 24 August 2024
Hello Charley,Thanks for your review, we're delighted you're happy with our service. We'll pass this on to Emily and Ashley. We're always here to help you move forward in your property journey.All the best,Wards
★★★★★ 5/5
TrustpilotExcellent estate agent
Excellent estate agent, very efficient service
Brandon · 28 September 2026
Agent replied · 10 October 2026
We're so happy to hear you found our service efficient at Wards Birchington. Thank you for your kind words Brandon.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotFantastic service and I was with Purple bricks
Hello I would like to let you know what fantastic work Amanda has done to assist myself and others in our chain. Wards/Amanda was not our estate agent, however she went above and beyond to assist where she could. We were with Purple bricks. Amanda has provided meaningful and valuable updates throughout our sale and purchase. We got nothing from PB. Thank you for all your teams help. Regards Jade Symons
Jade · 3 September 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotMany thanks to Timothy Mockford for a…
Many thanks to Timothy Mockford for a very professional service during our purchase property transaction. Although the Coronavirus clearly affected the performance of another firm of Estate agent in the chain, Timothy Mockford went above and beyond to ensure the chain did not collapse. He kept us informed and remained available to deal with our queries throughout the process. I am happy to recommend Wards in Ashford and would be happy to use their services again.
Adrian · 7 July 2020
Agent replied · 11 June 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotA BIG thank you.
I am in the process of buying a house in hythe and if it wasn’t for Maisie from wards this wouldn’t be happening. I’m a busy person and don’t get much time to look at properties so when Maisie kindly said she would show me around a property on her day off I was amazed and so thankful! This is something that sadly doesn’t seem to happen now days. She was very professional and gave me all the answers and advice I needed. I’m now in the process of buying the property in mention. So a big thank you to wards but most of all Maisie. Thanks again Neil Griggs
Neil · 15 October 2024
Agent replied · 27 December 2024
Good afternoon Neil,Thank you so much for your lovely review. We're thrilled to hear that Maisie provided such exceptional service and made your home-buying process smoother. It's wonderful to know that her dedication and professionalism have left such a positive impression. We're here for you every step of the way.Best regards, Wards
★★★★★ 5/5
TrustpilotExcellent service from the Hythe team
Excellent service from the Hythe branch. Helpful, approachable, intuitive and non judgemental. I am indecisive, often intolerant and fearful at times However the guys at Wards supported me throughout the process. I am now the proud owner of a beachside penthouse apartment. If the stairs ever become insurmountable I shall without question move again with Wards.A perfect team. Big Mark is a sensitive, special friend with such depth of understanding. I love him!
KATHY · 19 March 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotI bought a property recently and wanted…
I bought a property recently and wanted to let it. I found in Abi and Hamid the perfect letting agent. Everything was communicated and explained promptly and in advance. I was kept up to date with all developments and at no point I was under the impression that I don’t know somethings as every time, everything was very well explained. Look forward to doing business with you again guys.
Anatoli · 6 December 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotHelpful and efficient team
Laura and the team at Wards are always friendly helpful and efficient and make my experience as a landlord easier than I expected. They guide me through all the issues involved with letting my flat. Thank you for all your hard work
Sheila · 19 April 2024
Agent replied · 11 June 2024
Hi Sheila,Thanks for leaving us such a lovely review, we really appreciate it. We'll be sure to pass it along to the team.Many thanks, Wards of Ashford Estate Agents
★★★★★ 5/5
TrustpilotI had a wonderful experience with Wards
I had a wonderful experience with Wards when I was looking to purchase a property for my Mum. Alex Martin and Monika Mihova went out of their way, so determined to find the right property and really gave us amazing service. They sent over so many properties and went the extra mile to arrange viewings.
Hayley · 17 June 2023
Agent replied · 11 June 2024
Hi Hayley,Thank you for leaving a review! It's fantastic to hear how positive your experience with our team has been whilst looking to purchase a property for your mum. It's particularly great to hear that Alex and Monika went above and beyond to find the right property and arrange viewings for you.Best wishes,Wards.
★★★★★ 5/5
TrustpilotVery helpful conversation.
Stanislav · 12 October 2026
Agent replied · 14 October 2026
Thank you for your positive review of Wards Strood.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotThanks George
I recently started a tenancy and George was my point of contact throughout. He was approachable and responsive and made the process really straightforward for me, answering any questions I had and being available when I needed him to be. Thanks George
Gary · 16 April 2024
Agent replied · 11 June 2024
Hi Gary, Thank you for your kind words. We're happy to have provided you with a great level of service. All the best, Wards of Kent
★★★★★ 5/5
GoogleFrom the beginning of our house sale instruction, the process with Wards has been smooth and streamlined. Particular shout outs to Geoff, Anne, and Nancy who have really looked after us and have been professional, friendly and reliable throughout. We've been kept up to date with our sale progress and the communication is clear and timely - this in itself is invaluable.
Would highly recommend :)
Ashley · 16 April 2025
Agent replied · 22 October 2024
Morning Ashley,
Thank you for your lovely review! We're glad to hear that Geoff, Anne, and Nancy provided you with such a professional and friendly service throughout your house sale. Keeping you updated and ensuring clear communication is something we strive for, and it's fantastic to know it made a difference for you.
All the best,
Wards of Kent
★★★★★ 5/5
GoogleFrom the start of our sale right through to completion we had an excellent service from Brendon and his team.
The professionalism in keeping us posted on a regular basis gave us a piece of mind and confidence in there service provided.
We would highly recommend them in giving them 5 Stars for there services.
Brendon and team many thanks.PositiveResponsiveness, Quality, Professionalism, Value
Glen · 25 August 2022
Agent replied · 13 June 2024
Dear Glen,
Thank you for your recent 5 star review regarding our team in Barnehurst. I am so pleased they kept in regular contact. Stay safe.
Kind regards
Sam Dalton
Senior Operations Director
Wards Estate Agents
★★★★★ 1/5
TrustpilotAvoid Wards Estate Agents, Unreasonable and Rude Lettings Manager
My sister, a professional dentist (with 20 plus years of experience) relocating from a Scandinavian country, requested a flat viewing for a rental property. To our shock, the agent demanded intrusive private information about her financial situation, specifically asking what she owns.The Lettings Manager, Emily Boyle, displayed the worst attitude throughout the interaction, making it clear that my sister would not even be allowed to view the property unless she agreed to pay 12 months' rent upfront. This unprofessional conduct was utterly unacceptable.It’s clear that this agency needs to seriously retrain its staff. Never before have we experienced such interrogation just to schedule a simple property viewing. I strongly advise others to be cautious when dealing with this agency.NB: To the owner of Wards, please listen to the voice recorded tapes from Sep 26 2024 on how Emily interacts with potential clients.
Diana · 26 September 2024
Agent replied · 27 December 2024
To assist our landlords and tenants alike, we ask relevant questions to establish a potential tenant’s ability to pass referencing before they commence viewings. We have listened to the relevant calls and are pleased to hear that your sister was not concerned by these questions and that our staff remained courteous and professional throughout.Kind regards Wards
★★★★★ 5/5
TrustpilotA positive experience
From start to finish our experience with awards has been faultless.The team have been consistently polite, professional & go above & beyond to help with queries & to push through our purchase as smooth as possible.I mostly dealt with Abbie & have been highly impressed with her service.The home move box was a very pleasant surprise too & a lovely touch.I would definitely recommend Wards to anyone looking to sell their property.
Rachel · 17 February 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotExcellent service from letting agency!
Excellent service received from all the staff at the letting agency at ward and partners in particular Laura Cale. Laura keeps us updated with news of our property including when tenants are about to leave and when new tenants are about to arrive. Laura is both professional and friendly and takes an active interest in all her clients we are happy that she is working on our behalf, we are about to include a second property for Laura and her team to look after on our behalf, keep up the good work Laura!
Katrina · 10 November 2016
Agent replied · 11 June 2024
Thank you for leaving us your feedback! Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotEvery landlord needs a David
David Odunlami is an exceptional lettings manager, always going the extra mile to ensure efficiency and a fast turnaround in securing a new tenant. He listens to the landlord and provides his professional opinion on any queries. Equally he provides guidance and comfort to prospective tenants. A good negotiator and has experience in any situations that may arise. Highly recommended!
Kate · 23 November 2022
Agent replied · 11 June 2024
Hello Kate,Thank you for leaving us a review, we're delighted to hear that you are pleased with David's support on your rental property!Best wishes,Wards of Kent
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