Robinson Jackson Bexley reviews

★★★★★ 5/5

Trustpilot

Very Professional and kept us well informed

What l liked about these agents were that they are very straight forward to use and upfront. They answer the phone promptly and will call you back if a member of staff is not available. I used the Strood Branch when we put our property on the market in September and within a couple of weeks we had a buyer. We had moved to the West Country in early September and did want someone local to keep an eye on our property which they did at no extra charge while the conveyance was progressing. Michelle was good giving up regular reports as to the process from both sites of the transaction until exchange and completion on 19th December. Thank you for your assistance and professional service to us, we were very grateful.

Neil · 24 December 2022

★★★★★ 5/5

Google

Would only ever recommend these guys, professional and the go to agents!

Vanessa · 11 May 2026

★★★★★ 5/5

Google

The team at Robinson Jackson were so helpful, super speedy and efficient throughout every stage of the flat buying process. Big thank you to Jane in particular - would definitely recommend!

Chloe · 10 February 2024

★★★★★ 5/5

Google

Great service. Paula was quick at responding to any queries that we had.

Georgeatos1 · 18 December 2024

★★★★★ 5/5

Google

Me and my brother have just collected they keys to our new house and it wouldn’t have Ben possible without the help of Graham and Joe from Robinson and Jackson, the purchase took longer than expected and they were incredible helpful and assisted with every query and facilitated communication, going beyond what is is expected of an estate agent. Just wanted to say thank you.

Ben · 19 October 2024

★★★★★ 1/5

Trustpilot

I had a very bad experience with this…

I had a very bad experience with this agency, I applied for a property, they sent me a rental form, they told me I would receive an answer in 2-4 business days, 4 days passed and they told me absolutely nothing, then I called and they said that the owner had gone private (a lie), if I didn't call they weren't going to let me know, precious time for me, because during this time other agencies called me to view other houses, and I refused, thinking that we would be accepted, and after a few days when I go to the site, I still see the property there, and even more, other new pictures, so it's clear that it was a lie on their part, that the owner had gone private, I don't understand why these lies, why don't they tell me the reality, that you were refused and the reason why? ...as I said, very bad experience with them, not serious.

Rina · 26 May 2025

★★★★★ 5/5

Google

Paula Valsler, we sincerely appreciate your hard work and professionalism - well done, thanks you! We always hold Robinson and Jackson to the highest standard and we’ve next disappointed! Thanks again for a great job!

Mamz · 11 October 2025

★★★★★ 1/5

Trustpilot

ROBINSON JACKSON Contributing to the poor living conditions in the UK

I'm a tenant being affected by an ongoing issue with drainage that has come through the ceiling and affected my laptop and 2 couches. It's been going on since August 2024 and property management hasn't been in touch to address repairs or replace damaged items. Been dealing with a manager Steve Thompson who's the person who left the 5 star review BTW so their rating is manipulated. He confirmed that his staff made no notes of the issue on the 20th February when the leak appeared on 11th August 24. These people will take money from landlords but provide minimal support and management services, and when there's an issue they waste time and effort causing more stress with idiotic sarcastic comments rather than resolve the issue, and have the nerve to get defensive when you mention incompetence is being displayed rather than doing the professional thing and assist with resolving the issue. This company needs to be liquidated or disbanded, if it chooses to stay active then they need to learn English, and understand their responsibilities and liabilities. Also, if they inform you that you need to claim on your contents insurance, their landlord is liable in my instance and their landlords insurance should be able to replace my items as they and the landlord are liable. What a joke, they can't even pass on basic information for God's sake, even a potato has more use than those I've dealt with, at least a potato has the potential to power a light bulb, these lot probably aren't even fit for fertiliser or manure.

Xane · 22 May 2025

★★★★★ 5/5

Google

Absolutely would use Robinson Jackson again. They have always been very friendly, very helpful, and always kept me up to date with everything. Well done to all the staff. 👏👏👏👏 …

Freda · 15 November 2025

★★★★★ 3/5

Google

Whilst some members of staff were very supportive, after experiencing a very protracted sales process we were left feeling that Robinson Jackson were really supporting our buyer, and not us as the seller, in order to achieve a sale at any cost. The referral they made to their recommended solicitors of choice (for which they receive a payment) resulted in receipt of poor service and ultimately a substantial drop in sale price (due to time elapsed) for which they took no responsibility or interest. Customer service was proactive, but only to chase their commission, would suggest you consider another agent or at least select your own solicitors!

Sarah · 12 December 2023

★★★★★ 5/5

Google

I recently concluded the sale of a property through Robinson Jackson, and while the process proved to be unexpectedly challenging (through no fault of theirs), I am immensely thankful for the outstanding support and monumental effort demonstrated by the team, and by Jane in particular. Her unwavering commitment played a pivotal role in overcoming the obstacles and successfully closing the deal. Her professionalism, dedication, and proactive approach truly set her apart. I wholeheartedly recommend this branch, whether you are a seller or a buyer, as they have demonstrated a genuine commitment to delivering exceptional service - as well as being a true pleasure to deal with.

Sally · 12 December 2023

★★★★★ 5/5

Trustpilot

Had a great experience with Robinson…

Had a great experience with Robinson and Jackson Swanley branch. Zac who was my sales negotiator was absolutely amazing he kept me updated at all times and ensured the correct buyer was found for me in a matter of weeks, his top customer service skills and genuine kindness and desire to sell my property was evident from the get go. Thanks Zac and the team for making my sale as stress free as possible can’t rate them highly enough!!

Jada · 5 September 2022

★★★★★ 5/5

Trustpilot

Lacey was great

Me and my family Have been shown around the same property twice by Lacey. She was very professional and we didnt feel rushed at all. She was friendly/polite and sociable. And a credit to your company.

Danny · 18 June 2026

★★★★★ 5/5

Trustpilot

Thank you for your professionalism

We have used RMJ for many years and they haven’t disappointed. Tammy has been very helpful in attending to all our questions and concerns. The overall team at RMJ have also been very polite and friendly. Would not hesitate to use them again.

Neil’s · 21 November 2024

★★★★★ 5/5

Google

We managed to sell our house and buy our new home with the help of Robinson and Jackson. This is the second time we use their professional help. So grateful for everything.

Maria · 11 October 2025

★★★★★ 5/5

Trustpilot

I would like to recommend…

I would like to recommend Robinson&Jackson in welling for the sale of my home Thanks to Scott Anthony Hazel & Adel + big thank you to Tony.I was very impressed with the work they all put in for the sale of our home you will be good hands with this company

Customer · 9 July 2024

★★★★★ 5/5

Google

Giving it to the politeness and commitment

Bianca · 11 May 2026

★★★★★ 5/5

Google

As a first-time buyer, I couldn’t be more pleased with the exceptional service provided with the Team. From the very beginning, Joe, Graham & Paula took the time to walk me through each step of the process, making what could have been an overwhelming experience feel manageable and stress-free. The entire team was very friendly & always happy to answer all my questions, no matter how small. Thanks to their expertise and commitment, I not only found the perfect home but also avoided the new stamp duty costs. Would definitely recommend this team as they are not only professional but went the extra mile for us.

Chynyre · 11 April 2025

★★★★★ 5/5

Google

Fantastic service, would highly recommend!

Natalie · 11 May 2026

★★★★★ 1/5

Trustpilot

Avoid Robin Michael Jackson

For sellers and buyers alike, please avoid this Michael Robinson Jackson letting agent like a PLAGUE. By default, I avoid writing reviews as I understand people can have off days but this isSimply unprofessional, incompetent and self serving by this letting agent. Booked a viewing request via zoopla, got a call from one Joseph in the Gravesend branch who told me that the Mortgage Illustration that I had given them previously in order to view a propety shows my funds is insufficient to meet the asking price of the property.The Joseph guy simply did not read through the Mortgage illustration to understand it clearly before calling me because to view a property advertised by Robinson Michael Jackson (RMJ), you must show them agreement in principlewhich in itself is foolish and should be unlawful and no basis for it as there is no law to that effect in the UK. Back to the point in fact, I forwarded him another agreement in principle which he says has ran out and I said well, it shows you I can afford what you are asking but the guy insisted I should get him an up to date AIP so i came off the phone, checked through the Mortgage Illustration and rang him back to clearly explain to him what the Mortgage Illustration outlined as he did not take his time to read through the Illustration after which he put me on hold to several timesto check with his colleagues. You won't believe after seeing that he was wrong, he startedasking for proof of funds to which I told him if he's trying to see my bank statement just to view the property, that would never happen. He went to their rehersed line that the vendorwants to see all those information to which I said if that's what RMJ and the vendor wants, it's not going to happen and that there are other properties on the market to viewwithout going through this hassle just to view a property. The guy puts me on hold, came back again and tried to phrase it againand I told him I won't be giving him those because all they wanted initially was AIP and now he wants more to just view the property. To make everything worse after he noticed I wasn't going to give in to what he's asking, he then said they don't know when the viewing will begin as they don't have access yet to the propertyto which I said, you should have told me all that from the beginning that you don't have access to the property to commence viewing but we've gone through all these for you to tell me that you want to put me in a viewing list when you have access to which you have no clue. My take to people isto avoid this Michael Robinson Jackson like a plague for both Sellers and Buyers. All I see is a letting agent that is in for itself and not the vendor and obvious no proper idea of customer service toward their customers in the form of the potential buyers. Before I forget, I had to step out of the officeto make this call in the cold so you can understand how annoying it is to provide all the information the guy needed and then be told, we don't have access to the property yet but when we do, we will put youin the list of people to see it. What a sham of a letting agent. Any vendor listing or letting through RMJ, if you can speak or show the potential buyer the place yourself, do it and be open to share your contactwith buyers especially if you want a quick sale as this guys will keep your property on the market just to get traction.If you must adverise through RMJ, don't use them as the sole agent. This experience for me is so annoying as I recently tried to view another property advertised by a different letting agent and one of the agents called me and said, I will takeyour name down and let you know when we have access to the property as the vendor is away. That was nice and easy, no controversy at all but RMJ wants to know when you wake up and go to bed before they show you the property. The government need to look into this issue with letting agents asking to see people's bank statement/AIPbefore viewing. These are people's information. If I am not making an offer, you shouldn't be asking for it and I get it, someone might be saying they only want to see serious buyers to which I say, if every business in every sector operates like this, they will run aground in not time. It's part of life that someone might ask to view and change their mind but they should not be forced to show personal information just to view a propertythat the letting agent use for the statistics. By the way, if you've ever given them your information, you can ask them to delete it according to the GDPR regulation.

Solo · 23 November 2021

★★★★★ 1/5

Trustpilot

Promise the world and give you nothing

Promise the world and give you nothing, weeks without any communication or advice. All the staff were friendly at first, then once they have you, they quite pompous and overbearing. Think they are mini gangsters..

Just · 16 May 2026

★★★★★ 5/5

Google

Would like to thanks Vince who has been very supportive and kind during our viewings.He has been very helpful and answered all our questions.

VicTKD · 11 January 2024

★★★★★ 5/5

Google

Thank you so much to Robinson Jackson for assisting in the sale of our property! This is the second time we have used their services and both times the services has been flawless! Admittedly, not the cheapest on the market (although a very fair price) BUT, it’s very true.. you get what you pay for! And I would not have done anything differently. I had next to no stress at all with Jane Wilkinson being the true star of the show. Incredibly knowledgable and chasing all parties daily. Thank you again!

Nicholas · 10 June 2023

★★★★★ 4/5

Trustpilot

the team were helpful at every stage

the team were helpful at every stage - we'd moved aborad and trusted them to sell the house

Stephen · 3 September 2026