Robinson Jackson Bexley reviews

★★★★★ 5/5

Google

Put simply, Garry, Jane and the team, achieved a sale of our house in just over three months. They guided us through the big decisions with kindness and skill, that took all of the worry away from the process. That was brilliant. It was a pleasure to walk into their office and get the genuine smile of people who we now regard as our friends, not a bit like the common perception of an estate agent. Garry and Jane have been here in the centre of Northumberland Heath's community for many years, and the local knowledge they demonstrate is most reassuring. We had updates when each viewing was arranged, when each step was covered, and most importantly when I asked for guidance regarding choosing a solicitor, they made an introduction for us to a super efficient local company, that worked closely with them, that created a package of support, that could not be bettered. When you have a house to buy or sell, it is one of those big things in our lives, so it is important to choose an agent wisely. Frankly why would you risk not getting this service, by going to another agent? John Northumberland Heath

Rod · 10 June 2023

★★★★★ 5/5

Google

I cannot recommend Robinson Jackson Northumberland Heath Estate Agents enough. Every colleague I interacted with was patient, highly professional, and deeply understanding of my requirements during the property search. I would definitely recommend them to anyone looking for their next property. A well-deserved 5 stars!

Enikő · 11 June 2026

★★★★★ 5/5

Google

Would definitely recommend Robinson Jackson Northumberland Heath Estate agent . They are very professional, staff are very polite and helpful. Paula has been marvellous dealing with the sale of our house

Deb · 12 August 2025

★★★★★ 5/5

Trustpilot

First time buyer great experience!

Bought my first house from Robinson Jackson Gravesend branch. I cannot fault them in their help and support during the time of the buying process. Buying a house is stressful enough as a first time buyer but this branch help give me clear instructions in each step of the process. It did not help as house was part of a 4 part chain but i received calls weekly and emails to help reassure me the process was still being followed through. Also were prompt with answering any queries i had and if i was unsure what would happen next, they clearly explained the process. Special thanks to Tammy. From the very beginning, she went above and beyond in every possible way. Tammy was incredibly responsive, always available to answer our questions, and kept us in the loop at every stage of the process. Even went above and beyond chasing documents with our solicitor and buyers solicitor to ensure the sale was proceeding. Tammy’s commitment and dedication are unmatched, she truly had our best interests at heart and made us feel like her top priority. Even near to exchange we had booked a holiday and was worried about delays as it was already delayed by the 3rd party in the chain. Tammy gave clear and good advice on what to do and what to expect during completion so we could go on holiday relaxed and reassured it would all go ahead. If you’re looking for an agent who is reliable, knowledgeable, and goes the extra mile, I can’t recommend Tammy highly enough. I would like to mention her colleagues who also helped during the process such as Nicola and Jo who also helped sending updates and moving the process along.They even held the keys for me till i came back from Holiday and promptly handed them over so we could move in. I would not hesitate to use them again in the future whether it would be selling or buying.

Emran · 27 November 2024

★★★★★ 1/5

Trustpilot

Awful Experience as a Buyer at the Chatham Branch

I had a very disappointing experience with the Chatham branch of Robinson Michael Jackson, specifically with the handling of my purchase by Kiran. As a first-time buyer, I made every effort to carry out proper due diligence, including requesting a second viewing shortly after my offer was accepted. This was not facilitated for several months, despite multiple requests, and even after I had already paid for a survey. This delay meant that when I was finally able to revisit the property, it was very late in the process and close to the seller’s intended completion date. During the second viewing, I identified an issue that required further inspection by a builder, which I had to arrange at short notice and additional cost due to the delays. When raising this, I was met with an unhelpful and dismissive response, being told that my surveyor “should have picked it up,” despite the fact the survey had been carried out months earlier. When I attempted to renegotiate based on professional advice, I felt significant pressure was applied due to the seller’s timeline, culminating in being told “we will not be doing business with you.” This came across as highly unprofessional and inappropriate, particularly given my position in the chain as a first-time buyer. Communication throughout was poor, and there was a lack of consideration for my position in the transaction. The process felt rushed at the end due to earlier delays that were not of my making. I will say that Sam, the branch manager, did step in and made a genuine effort to resolve matters, which I appreciated. However, this does not outweigh the overall experience. Based on my experience, I found the service to be unprofessional, poorly managed, and not supportive of a buyer acting in good faith.

Shai-Malik · 14 April 2026

★★★★★ 5/5

Google

Had a lovely experience with this letting agent! Jess accompanied me for a viewing and she was absolutely fab - super friendly and super professional, which made an initially daunting experience enjoyable and worth it! Thanks so much xx

Anjola · 11 June 2026

★★★★★ 5/5

Trustpilot

Maidstone Branch

Maidstone Branch In particular Jody what a star 🌟 Amazing customer serviceKept me updated ,lots of curtesy calls to check I was ok and happy with everything especially as it was such a difficult time for me after my mum passed away and I was selling her much loved family home of 55 yrs Jody Tilly and Ellie were extremely supportive and made the sale of the property as smooth as possible A great team at Maidstone and fantastic customer service Thank you Debarah

MRS · 31 October 2024

★★★★★ 5/5

Google

Extremely helpful from beginning to end, A special mention to Paula who went above and beyond.

Terry · 15 November 2025

★★★★★ 5/5

Google

Gary, Jane and the team have been absolutely fantastic during the sale of my property. It has been a challenging sale for many different reasons but they worked tirelessly with excellent communication to get it over the line. Would highly recommend. From Gary’s first visit to value the house to Jane’s final call to say completion had happened I have been very happy with the service received. Many thanks to the team.

Carly · 10 June 2023

★★★★★ 5/5

Google

Had a great experince, very smooth company and i would like to thank Paula and Graham for all there help, will definitley use again.

Oliver · 20 August 2025

★★★★★ 1/5

Trustpilot

Poor communication and luck of EMPATHY

I was looking for a property in Kent and i came across this company online, looked through what was available and in my price range , i called in and i was told i would be contacted back to send in my DIP. I have never experienced such unprofessionalism in my life. I feel like they wanted to dictate what i bought or the property was never available. The tone one of the agents used was argumentative and authoritative. I.e. asking us why we were moving to Kent ETC at which i responded it was our choice . Then again i thought , how do you ask someone you are selling property to that kind of question? It just didn't seem right so i did some digging and some research on here and I'm not surprised. I have removed them from my search engine , no history , nothing, i don't wanna deal with them, it's my money and house i spend it and on what property and where is my business otherwise these people are a joke of time wasters. good luck to the lucky ones that acquired good services from them and all the best to whoever is dealing with them. We will be looking and buying somewhere else. Thanks.

Joseph · 27 March 2026

★★★★★ 1/5

Trustpilot

What is it with estate agents pricing…

What is it with estate agents pricing properties from £xxxx-£xxxx , recently viewed a property, put an offer but surprise, surprise it is nowhere near what the delusional seller wants ,wasting everyone’s time. Advertise the house for what you want stop playing games You really are a bit too clever for your own good.

Alfred · 22 September 2026

★★★★★ 5/5

Trustpilot

Easy and clear process

From Jack coming and talking us through the sales process it was simple no pressure came with information on local sales and what they could do for us, our home sold on the first open house, the sales team in the office have been brilliant especially Tammy getting us over the final huddle and last minute glitches keeping us informed they have made the whole process as stress free as moving house can be! From offer to completion it's taken just over 4 months which is great. If we move again they will be out first call!

Stopstart · 10 September 2024

★★★★★ 5/5

Google

I have bought and sold a house with Robinson and Jackson and have received excellent service from them on both occasions. All staff were very helpful and were able to answer any questions I had. Jane was amazing and I am extremely grateful for the support she I had given me.

Bee · 27 June 2024

★★★★★ 5/5

Google

We had an excellent experience with Robinson Jackson. From the first meeting with Graham for the valuation right through to closing the sale a few months later with Paula everything has been well executed. We were kept up to date throughout the process and questions were always answered quickly. Nothing was too much trouble. I would recommend to anyone to sell with this estate agents.

Dave · 22 August 2025

★★★★★ 5/5

Trustpilot

Fantastic Company

What a fantastic company to deal with, they couldn't have helped any more if they tried and with such a difficult sale (probate sale) Chris Perkins went above and beyond the call of duty, even working on it whilst on holiday. Doing everything he could and holding ours hands every step of the way. If i could score higher than a 5 then I would have. I highly recommend this Estate Agent

S · 11 October 2024

★★★★★ 5/5

Trustpilot

Walderslade Branch Kendal & Team

Thank you Kendal for helping us find our home and the support throughout the whole house purchase journey

Mrs · 7 May 2026

★★★★★ 5/5

Google

We are in the process of selling our house with Robinson & Jackson and I'm over the moon with the level of communication and updates that Jane Wilkinson (our sales progressor) is providing. I wish our Solicitors were as efficient. Keep up the great work R&J and I will definitely be recommending you.

Caroline · 11 January 2024

★★★★★ 1/5

Trustpilot

Worst rental service ever!

Worst ever service I have received from any organisation. Pure incompetence, to say the least. Rented a property with them and at move in, property was at best filthy. This was after they lied during the viewing that the property would be painted and cleaned. Heating in the home not working. Made them aware that I have 3 children with me at the time, they didn’t even care. Don’t use them if you don’t want heartache. Regrets all the way. Never been so stressed in my life.

Patrick · 30 December 2025

★★★★★ 5/5

Google

Jane Wilkinson is the best Sales Progressor I've ever worked with. I'm forever grateful for her help and determination in getting our flat sale over the line. If you haven't worked with Jane yet, you're missing out. Jane is truly one of a kind!

Amber · 27 June 2024

★★★★★ 5/5

Trustpilot

I found Robinson Jackson in Swanley ok…

I found Robinson Jackson in Swanley ok to deal with, apart from Matt (Matthew Henry) who was polite, told us what we needed to know and kept us informed and helped us when we needed it. He also popped in after we moved to make sure everything was ok. For him five stars

Nikki · 20 July 2026

★★★★★ 5/5

Google

Vince has been so professional and friendly throughout our encounter with him about our process from the very first time we met him. We are looking forward to completing our process with him and the team and wouldn’t want it anywhere else! Keep up the good work!

Frimpong · 11 March 2024

★★★★★ 5/5

Google

Paula and other staff were really helpful throughout the whole process and made everything easy to understand what was going on and what the issues that arose were

Sam · 11 May 2026

★★★★★ 5/5

Google

The team at Robinson and Jackson were brilliant, they answered all our queries and gave good insight into the market and kept us up to date enquiries during the sale of our property.

Lewis · 2 April 2026