Robinson Jackson Bexley reviews

★★★★★ 4/5

Trustpilot

the team were helpful at every stage

the team were helpful at every stage - we'd moved aborad and trusted them to sell the house

Stephen · 3 September 2026

★★★★★ 1/5

Trustpilot

Atrocious is too good a word to…

Atrocious is too good a word to describe them. 1 viewer in 8 weeks of their being sole agency! They failed to answer detailed questions I asked of them. FAILED TO COMPLY WITH THEIR OWN COMPLAINTS PROCEDURE. Unable to adhere to sellers instructions. They got initial property description WRONG 3 TIMES. Even on last day as my agent, 2 out of 2 viewers failed to arrive! Del Boy Trotter could have done better. 8 WEEKS WASTED BY THEM. Recommend them to your enemies!!

Douglas · 3 May 2021

★★★★★ 5/5

Trustpilot

The best estate agent in Kent Robinson…

The best estate agent in Kent Robinson Jackson Northumberland Heath very professional Dexter and Jane were so good they always put my mind to rest as I did not need to keep calling them to see how it was going as they kept me updated regularly and it was a very fast turn around I would recommend them to anyone that was selling there property as they did Exactly what they said and got my property sold in good time Thanks to the team x

Bobby · 5 March 2021

★★★★★ 5/5

Google

A massive thank you to everyone at Robinson Jackson with their help on our sale, everyone is friendly and approachable but especially Jane and Garry who were always happy to answer any questions I had and went above and beyond to get our house sold and progressed! Would highly recommend them to anyone who are considering selling their home in the area

Jessica · 10 June 2023

★★★★★ 5/5

Trustpilot

Just wanted to say a big thank you to…

Just wanted to say a big thank you to the Strood team especially Jade and Michelle to whom where both amazing , helpful and very much professional in dealing with the sale of my House the whole team gave me confidence and understood the sensitivity of the case to which they where dealing with , i would recommend this team to anyone wishing to use an estate agents

Peter · 2 November 2022

★★★★★ 1/5

Trustpilot

Absolutely shocking service from start…

Absolutely shocking service from start to finish with Robinson Jackson’s and they left us feeling frustrated and disappointed with the service they provided, not happy in the slightest and I wouldn’t recommend them even if they were the last estate agents on earth!!!!

Daniel · 10 February 2026

★★★★★ 5/5

Google

Have just come out of a 6-month Sales Process, thanks to Garry Hazell and his Team at Robinson Jackson, N.heath. When we decided to sell, we knew we would market through R.J, having bought and sold with them since 1983. Safe to say that we chose well. From our first introduction we were dealt with in a really friendly, professional manner. At each turn we were kept informed on a regular basis. Even in a hard market, we had many viewings, a few offers, and our eventual buyer. The sales process was fairly straight forward. We were expecting it to be slightly protracted due to it being a Leasehold property. However, the few hiccups we encountered, we took advice from Garry. But then none of us legislated for the effect Covid would have on our everyday lives, not least the effect it had on the housing market! Fair to say that things were awkward. But during Lockdown we were kept informed on a very regular basis. Garry and his Team continued to work very hard for us, in what was becoming a bit of a nightmare situation. Long -story-short, in the very capable hands of Garry and his Team and our solicitor, we finally Exchanged and Completed on the same day a couple of weeks ago! That day was slightly surreal as we really didn't think we'd ever get there. So it is with much gratitude that we give Garry Hazell, Dexter Hodges and Jane Wilkinson the praise they deserve. We think their individual areas of expertise and ability to work with their clients is what makes R.J., in our opinion, probably the 'Go To' Estate Agents locally. Special Thanks go to Dexter Hedges. His customer care and professionalism are second to none, so a big Thank You to him. We felt that we were in very capable hands throughout this whole process which, given the unprecedented circumstances, is testimony to using a Selling Agent who knows their job! Great Stuff!PositiveResponsiveness, Quality, Professionalism

1960gal · 27 August 2020

★★★★★ 1/5

Trustpilot

Awful

Awful - rainham branch Kent Kelly has taken £20 of my deposit to glue a small corner of the carpet on a step. 1 month after, the job was not done, also when I asked for a receipt refused to give me one. How could she, if it didn't exist?Also they tried to take more money of me but couldn't because didn't have proofs Also when you ask to fix something while you're living in their property, it takes long, nothing is straightforward, and if possible you are made to pay.Maybe other branches are ok but Rainham is hallucinating I simply had to complain to ombudsman because there is none to complain to apart from Kelly and Natalie the managers in Rainham. Noone gives you any details Worse letting agency

Ancuta · 24 August 2020

★★★★★ 1/5

Trustpilot

Awful

Awful - rainham branch Kent Kelly has taken £20 of my deposit to glue a small corner of the carpet on a step. 1 month after, the job was not done, also when I asked for a receipt refused to give me one. How could she, if it didn't exist?Also they tried to take more money of me but couldn't because didn't have proofs Also when you ask to fix something while you're living in their property, it takes long, nothing is straightforward, and if possible you are made to pay.Maybe other branches are ok but Rainham is hallucinating I simply had to complain to ombudsman because there is none to complain to apart from Kelly and Natalie the managers in Rainham. Noone gives you any details Worse letting agency

Diana · 24 August 2020

★★★★★ 5/5

Google

Robinson Jackson were very professional throughout. They kept me updated all the way and I was very pleased with how the whole process was undertaken. The property was sold within a day!

Carol · 12 July 2025

★★★★★ 5/5

Trustpilot

Ellie you’re a legend!

Ellie and the team at Robinson Jackson have been superb and really have helped during this new chapter in our lives. They have been accessible and answered any queries we’ve had.Ellie has been a star and anyone who is appointed her services are in very good hands! Once again thank you Ellie you legend!

CeCe · 15 November 2023

★★★★★ 5/5

Google

Superb Experience and Very Helpful from the Sales Team, Paula always provided top class communication!

Christopher · 24 December 2025

★★★★★ 5/5

Trustpilot

Ennis and libby amazing

Used r&J to rent a property in Maidstone area, my experience from start to finish has been nothing but bliss. The pair who have been handling my application ( libby and Ennis ) have been absolutely amazing, couldn’t fault them if I tried. Based off previous experiences with attempts to rent, this company has went above and beyond and managed somehow to get me a property within 3 working days! If you’re looking to rent somewhere use these guys, they make other companies look clueless.

Consumer · 9 December 2024

★★★★★ 5/5

Trustpilot

Erin and ellie have been super helpful…

Erin and ellie have been super helpful of getting us our home, they have made sure everything is done as soon as possible and have been in contact about everything step, can't fault them, Gravesend

Customer · 30 March 2026

★★★★★ 5/5

Google

Vince and the team at Robinson Jackson provided a wonderful service. Their recommended solicitors were excellent.

Henry · 10 February 2024

★★★★★ 5/5

Trustpilot

My experience with Robinson Jackson was awesome they were never tired of me always ready to listen and provide answer throughout. my special thank goes to all the sales team specially Tammy who worked

My experience with Robinson Jackson was awesome they were never tired of me always ready to listen and provide answer throughout. my special thank goes to all the sales team specially Tammy who worked with me tirednessly. Thank you Tammy

Ese · 12 July 2024

★★★★★ 5/5

Google

Graham, Tye & Joe have helped me navigate through the sales process of selling my property, from marketing, dealing with all viewings on my behalf, to assisting in negotiations. I’ve just accepted an offer on my property. Very happy with the team at Robinson & Jackson Northumberland Heath!

Jude · 16 November 2024

★★★★★ 5/5

Facebook

Gary and his team at Northumberland Heath sold our parents house a couple of months ago and I can honestly say I would recommend them to anyone. The process was professional, friendly and efficient. Everything you want from your Estate Agent. A special mention to Jane the Sales Progressor, who worked so hard to keep things moving and bring the sale to completion.

Kay · 20 October 2022

★★★★★ 5/5

Trustpilot

Alfie has been amazing

Alfie has been amazing. He has been very helpful, professional and on top of things.

Jaye · 16 May 2025

★★★★★ 5/5

Trustpilot

We had a few properties to visit and…

We had a few properties to visit and everyone was super friendly and very helpful with information.

Gemma · 4 July 2026

★★★★★ 1/5

Trustpilot

Went to purchase a house first time…

Went to purchase a house first time told I was a preferred buyer then suddenly seller went with someone else the estate agents involved were not transparent to the point of lying on occasions I do not recommend this company they have a bad reputation amongst other agents

Lewis · 17 October 2025

★★★★★ 5/5

Trustpilot

Very happy

Emma from the Strood branch was very helpful she answered all my questions with a professional approach she was also very helpful could not fault her thankyou again.

Shaun · 4 April 2026

★★★★★ 5/5

Trustpilot

Absolutely fantastic estate agents, takes the stress out

Absolutely fantastic estate agents! They are very much seller first agents and even supported the buyers well to help it all run smoothly. The best estate agents we've ever had. John Speer even supported us in our buying of a house with another estate agent. If you want an estate agent who looks after you and offers fair pricing and is the main reason the process even went through as they chased everyone (removed so much hassle) would highly recommend?

K · 15 August 2024

★★★★★ 1/5

Trustpilot

Robinson Michael Jackson Strood

We had an extremely disappointing experience with Robinson Michael Jackson in Strood, particularly with Nancey Liddle. The service we received was the worst we've ever encountered. We viewed approximately 10 properties with them, and almost every morning before the viewing, they would call to reschedule, often neglecting to update their system. Sometimes, this resulted in us traveling miles for viewings only to find out they hadn't been scheduled on their system, wasting our time and resources. We mentioned to the Nancey that we’re frustrated that our viewings are constantly being rescheduled and she said that there’s no record of reschedulings on their system. I had to provide screenshot text messages evidence where they had rescheduled multiple times but failed to make a record of it. Nancey's approach throughout was very rude, unprofessional, and manipulative. She pressured us into making a much higher offer than the asking price. When we felt uncomfortable the day after and wanted to view another property to ensure we weren’t getting the short end of the stick as first-time buyers, she told us that we would be causing emotional distress to the elderly couple whose property we had put the offer on. She shouted at us on the phone despite us remaining calm throughout. We ended up pulling out due to such poor customer service.We would not recommend Robinson Michael Jackson Strood to anyone seeking a smooth and professional property transaction. The lack of reliable communication and professional integrity was deeply disappointing.

Ten · 26 July 2024