Robinson Jackson Bexley reviews

★★★★★ 1/5

Trustpilot

Rochester/Strood branch RMJ estate agents

Arranged a viewing in Rochester with Robinson Michael Jackson,hadA viewing confirmed by text for Saturday afternoon,we were at the property 15mins early,needless to say no one turned up or phoned,We phoned them palmed off with I don’t know where he is and He is not answering his phone,while we were waiting looked on their web page suddenly the house we were supposed to view is miraculously sold subject to contract,dreadful behaviour no wonder people are flocking to online agents.

Beeco · 4 March 2019

★★★★★ 5/5

Trustpilot

High recommendation for RJ

RJ find our tenants and manage our flat. We receive regular updates and bi- annual photos of the flat. Our tenants have always been happy, kept the flat in good order and paid their rent in full and on time. Any issues are dealt with in a swift and efficient manner by RJ. I would highly recommend them as agents.

Samantha · 14 January 2023

★★★★★ 4/5

Trustpilot

After signing up to Purple Bricks to …

After signing up to Purple Bricks to sell our house which they failed to do we decided to use high street estate agent. R.J sold our property within 4 weeks of it being on the market. Good communication throughout the sale and onto exchange of contracts.. Only reason haven't given them 5 stars is the amount of money they charge but did get a fixed fee instead of a percentage and they were cheaper due to this than other local estate agents in the area.

Tanya · 17 January 2018

★★★★★ 5/5

Trustpilot

I recently purchased a new home using…

I recently purchased a new home using Robinson Michael Jackson. From the very start of my dealings with them the team did everything possible to make my purchase as easy and stress free as possible They certainly put me first as the end customer. A special thanks to Jo in the Gravesend office who always went the extra mile and answered emails and phone calls at unsocialble times too - well recommended

Gary · 8 February 2021

★★★★★ 1/5

Trustpilot

Absolutely awful, warning to everyone thinking of renting with Robinsona md JAckson-DONT!

Rented a property in Greenhithe through RJ, was meant to be unfurnished but when I turned up to the property it was still furnished with dirty washing still in the washing machine and dirty toiletries in the bathroom, I was promised the property would be professionally cleaned including the carpets, it most certainly was not clean, after the flat was finally emptied I was told it would be cleaned. I was then told it was cleaned but yet the carpets had not been hoovered, there was cobwebs everywhere, the skirting was still dusty. Marks on the walls, the bathroom floors had not been cleaned and the windows were awful, the cooker and fridge were also awful. After taking time off work and getting friends round to help clean it looked better, I paid for the walls to be painted. Then a year later was told I had to be out as the landlady was selling up and the new buyers were buying the place to live in and not rent out! I struggled and worried to find somewhere else for me and my little boy. A few days before I was due to move out my ironing board collapsed and left an iron mark in the corner of the room on the floor, I contacted my home insurance who agreed to replace all the carpet, however I was told by RJ that the landlady wanted £465 for the carpet. I explained I had contents insurance ( this is something they ordered I have and that I could not move in without it) but they were useless and didn't care. The landlady is now trying to claim nearly £1000! Yesterday I went to collect my post from the old address only to find out from the new tenants that it is actually being rented out!! So RJ completely lied to get me out despite me being an excellent tenant and paying rent on time every month. They also showed me that the carpets were new everywhere so they were trying to claim new carpets for the whole flat rather then just the front room (which is absolutely tiny) Do not trust RObinson Jackson at all,they just take the money but absolutely no care for their tenants, do not believe in doing what's right. awful.

Lou · 6 May 2016

★★★★★ 5/5

Google

Very professional, and also very friendly and helpful. Thank you.

Bob · 11 March 2024

★★★★★ 5/5

Google

Very friendly and professional staffs there! I have a great experience! Thank you for the patience to answering so many questions!

William · 10 June 2023

★★★★★ 5/5

Trustpilot

1st class service.

I recently purchased a property sold by Robinson-Jackson, the process was 1st class from start to finish and all the credit goes to Margaret and Andrea who made sure the sale goes through without problems and kept me updated all the time.

T · 11 February 2024

★★★★★ 5/5

Trustpilot

Great service !!!!

Recently used Robinson Jackson for the sale our my parents bungalow. From start to finish was really happy with their service, but also support in the process.Would highly recommend this estate agent for anyone buying or selling a property.

Debbie · 29 March 2024

★★★★★ 5/5

Google

The team are fantastic. From start to finish Dexter, Jane and The team have gone over and above. We sold our property in the first weekend for above the asking price and we have felt so supported throughout the experience. I would definitely recommend R&J Northumberland Heath as their market knowledge and transparent professional approach made the experience painless and swift. Thank you guys!PositiveResponsiveness, Quality, Professionalism, Value

Nicola · 10 June 2021

★★★★★ 5/5

Trustpilot

Sold my house through Bexley Branch and…

Sold my house through Bexley Branch and all communication was brilliant. They talked me through what to expect at all stages and no question I had was always answered. They know their stuff and their service was 1st rate.

Camille · 6 February 2024

★★★★★ 5/5

Google

Great service. Friendly staff. Helpful and knowledgeable

Darjeeling · 16 May 2025

★★★★★ 5/5

Google

Very professional, trustworthy agents! Would highly recommend.

Hayley · 12 December 2023

★★★★★ 5/5

Google

I had good experience using Robinson Jackson, especially with Jane helping facilitate the process.

Kemi · 10 June 2023

★★★★★ 3/5

Trustpilot

Check verbal information thoroughly

My wife and I purchased our house via the Bexley branch. My advice would be check what information you get verbally and follow up with your solicitor to make sure that information is correct. Our experience has cost us considerable amount of money and leave us with a bad taste. For that reason I would find it difficult to recommend Robinson Jackson.

Peter · 8 April 2021

★★★★★ 1/5

Trustpilot

Very poor

Very poor . I have deal with an agent called Linna . We has sent back all the information she requested to put down an offer . Then no response at all ! We are much appreciated if they can just let us know the property is gone instead of wasting our time to wait and chase. Unprofessional!

Angel · 7 December 2021

★★★★★ 5/5

Trustpilot

Gravesend team

The team, especially Jo & Tammy could not of been more helpful. We had what you could call a very challenging purchase, but with there help we got there and I'm pleased to say I moved in 18th September 2023.

Karen · 25 September 2023

★★★★★ 5/5

Google

Our experience with Garry, Jane, Faye and the rest of the team was fantastic. They made the entire process quick and easy. They were very responsive and supportive from the start. We are thankful that the team was able to achieve our dream within what seemed like an unattainable exchange timeline.PositiveResponsiveness, Professionalism

Myc · 27 August 2022

★★★★★ 1/5

Trustpilot

Incredibly incompetent

Incredibly incompetent, pushy and unprofessional. Unfortunately got involved with them on a house sale, which thanks to their poor communication resulted in additional expenses for us. Avoid at all costs!!

Tanya · 16 April 2024

★★★★★ 5/5

Trustpilot

Brilliant Sittingbourne branch

Sittingbourne branch I can't recommend enough. good honest and no hard selling. When our house sale fell through a week before moving, there was support and advice in moving forward. Sam the branch manager is the go to man for questions and worries. Top man!

Caroline · 21 February 2023

★★★★★ 1/5

Trustpilot

Waste of time and money

Made an offer on a house and agreed the sale via Robinson Jackson and they went dead for a week before telling us a property developer who had “seen the property before” made a substantially bigger offer and basically said tough luck bye! No way do we believe they didn’t show the house after an agreed sale.

SJ · 23 June 2021

★★★★★ 5/5

Trustpilot

Spoke with Holly on the phone…

Spoke with Holly on the phone yesterday, very helpful and knowledgeable. Would recommend, great service.

Jack · 13 November 2024

★★★★★ 4/5

Trustpilot

I felt very supported by Robison…

I felt very supported by Robison Jackson from start to finish. My sale was tricky to say the least but the team kept me updated every step of the way and we successfully got the result we’d been waiting for. I’d recommend their services to anyone wanting a supportive agent who will work hard to sell your property.

Maxine · 1 March 2021

★★★★★ 5/5

Trustpilot

Personal service

Just exchanged on a house, from the moment we put the offer in, the whole team have guided and updated us all the way. Whoever we spoke to, knew who we were and what progress had been made.

Paula · 4 August 2023